Ratings based on 3,342 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travellerfrom Iowa

Posted 16-Dec-2014
Location: Lots nearby to do. Angry of room cost and paying 52 dollars to park!
Ok. Had better experiences in hotels that would be considered less than. The HILTON
Comment from Hotel Management
17-Dec-2014 by Michael, Hotel Management
Dear Cindy, Thank you for taking the time to share your comments regarding your recent stay. Please accept my sincere apology for any disappointment you experienced. I truly hope you had the opportunity to speak to our manager on duty while you were still here and allowed us the opportunity to correct any issues and to make it right. We look forward to many more years of serving you in the true spirit of hospitality for which Hilton Hotels are known. Sincerely, Michael F. Hooper Hotel Manager
3 out of 5
Recommended
for Business Travellers
by A verified travellerfrom Iowa

Great for business, not so much for families

Posted 15-Dec-2014
Pros: Beautiful architecture, pool and fitness center, business amenities, quiet rooms
Cons: Double beds are really small for a family, and the room décor is oversized for some of the rooms. Prices for dining are prohibitive, too, for family.
Location: Millenium Park, Shedd Aquarium, Field Museum, Art Institute, State Street Shopping
This is a beautiful hotel filled with rich history. It has a business center, great workout facility, and multiple dining options. However, the room was very small for a family. We selected a room with two bathrooms, and although it was architecturally interesting, the desk and dresser in there were much too big for a family. The dining options in the hotel were rather expensive for a family, too. I'll bet business travelers love this place, though, because the rooms are super-quiet and the beds, although small, are comfortable. Couples would probably appreciate the sophisticated appointments, too.
Comment from Hotel Management
17-Dec-2014 by Michael, Hotel Management
Dear Sarah, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our beautiful hotel, athletic club and dining options. Please accept my sincere apology for any disappointment you experienced with the size of your room accommodations. I truly hope you spoke to our manager on duty while you were still here and allowed us the opportunity to address your concerns and to make it right. We have various room sizes in our 1544 guestroom hotel. Please feel free to call us directly on your next visit and allow us to suggest room options that will accommodate your family comfortably. We look forward to many more years of serving you in the true spirit of hospitality for which Hilton Hotels are known. Sincerely, Michael F. Hooper Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Westchester, IL

2 Beds...2 Baths. Best idea ever

Posted 15-Dec-2014
The rooms view wasn't spectacular, but we were only using the room to sleep in, so that didn't matter. Having 2 bedrooms AND 2 bathrooms was great! My friend and I could easily get ready-which could be challenging for two females. Ample space in the room with desks and chairs.
Comment from Hotel Management
16-Dec-2014 by Michael, Hotel Management
Dear Shanny, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our hotel and spectacular view. I was pleased to hear you enjoyed your spacious two beds, two bathrooms room accommodations. It’s always good to hear we are meeting the expectations our guests come to expect and deserve. We look forward to many more years of serving you in the true spirit of hospitality for which Hilton Hotels are known. Sincerely, Michael F. Hooper Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 15-Dec-2014
A quick trip to Chicago. Easy access to parking lot for safety of self park at night. Nice hote and good room.
4 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel great rate

Posted 15-Dec-2014
Amazing hotel, we'll renovated, beautiful decor and very good location
Comment from Hotel Management
16-Dec-2014 by Michael, Hotel Management
Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our great hotel and good location. I was pleased to hear you enjoyed our recent renovations and beautiful décor. It’s always good to hear we are meeting the expectations our guests come to expect and deserve. We look forward to many more years of serving you in the true spirit of hospitality for which Hilton Hotels are known. Sincerely, Michael F. Hooper Hotel Manager
Comment from Hotel Management
16-Dec-2014 by Michael, Hotel Management
Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our great hotel, location and with the quality of service you received from our staff. It’s always good to hear we are meeting the expectations our guests come to expect and deserve. We look forward to many more years of serving you in the true spirit of hospitality for which Hilton Hotels are known. Sincerely, Michael F. Hooper Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified travellerfrom South bend, IN

One night stay

Posted 14-Dec-2014
Check in was early and was told there would be a $25 fee for early check but was waved. Food was good at the local bar restaurant. You can walk to anything in town.Room was clean but the blower on the heating unit was making a high pitch noise. Pool area was clean. Over all nice stay for $99. Make sure to check other parking if your driving. Easy off and on to the toll.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 11-Dec-2014
Great staff! Great hotel and location for the money. Park at the self park a block away for 24$ a day.
Comment from Hotel Management
16-Dec-2014 by Michael, Hotel Management
Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our great hotel, location and with the quality of service you received from our staff. It’s always good to hear we are meeting the expectations our guests come to expect and deserve. We look forward to many more years of serving you in the true spirit of hospitality for which Hilton Hotels are known. Sincerely, Michael F. Hooper Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Chicago

Posted 10-Dec-2014
my only complaint with my experience came as I was going to drive out of the parking lot. I had purchased a room with free parking. As I was leaving the gate wouldn't go up. I don't know if something went wrong with the validation or what. An attendant finally let me out after checking my I.D. I'm still waiting to see if my charge card is going to be billed.
Comment from Hotel Management
16-Dec-2014 by Michael, Hotel Management
Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. Please accept my sincere apology for any disappointment you experienced when leaving the parking garage. Unfortunately, without specific information regarding your reservation, I cannot say where the system failed and for this I apologize. However; please be assured, your experience is not the normal high level of service we provide or are known. Our goal is to always provide the best possible service our guests come to expect and deserve. We look forward to many more years of serving you in the true spirit of hospitality for which Hilton Hotels are known. Sincerely, Michael F. Hooper Hotel Manager
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Illiinois

Functional room in a great location.

Posted 8-Dec-2014
The location of the hotel was perfect for our trip! Easy walking distance to everything we needed and wanted (Christkindlmarket, State Street, Michigan Ave, etc.) plus great views!. My husband and I along with are two young children (ages 5 & 8) were only staying in the downtown area for one night so the room served it's purpose. The common areas are very well presented; a bit outdated but very charming. The rooms though were definitely outdated but functional. What's not to love about TWO full baths. The rooms are on the small side but for a night or two, it's perfect. Any more than that and we would have been uncomfortable. The check-in staff was very nice and answered all our questions without feeling rushed. I read somewhere on another review that they were charged to use the pool....we were not. The pool area was very roomy and clean. The one thing that really was a turnoff was their charge for Wi-Fi. In todays' day and age I thought that was odd. Other than that, we'd definitely stay again but would have to upgrade the room.
Comment from Hotel Management
16-Dec-2014 by Michael, Hotel Management
Dear LoriDiDo, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our hotel, great location and with the quality of service you received from our staff. I was pleased to hear you enjoyed your two bathrooms room accommodations and pool. It’s always good to hear we are meeting the expectations our guests come to expect and deserve. Please accept my sincere apology for the disappointment you experienced with some of our non renovated areas and added charges. We work hard to maintain one of the most competitive pricing for a large downtown area hotel on our products and services such as internet service. Complimentary Wi-Fi can be located in our lobby and restaurants. Additionally, we do not charge our guests for use of the pool. Please allow me to take his opportunity to inform you that we recently underwent a renovations project that included some of our guestrooms accommodations with future renovations planned for 2015 and 2016. These new exciting changes included in-room safes and refrigerators so we hope you will visit us again and come enjoy these new changes happening to the Hilton Chicago! We look forward to many more years of serving you in the true spirit of hospitality for which Hilton Hotels are known. Sincerely, Michael F. Hooper Hotel Manager
3 out of 5
Recommended
for Everyone
by A verified travellerfrom reno

Problems but resolved

Posted 8-Dec-2014
Pros: Location in downtown Chicago.
Cons: More knowledgeable staff. Some people were really good and others weren't. When I asked questions about shopping, they had limited knowledge.
Location: We ran in the Santa Hustle 5k. It was held within walking distance which was nice since parking can be a problem. We did some Christmas shopping.
We had a number of problems but fortunately after talking to the right person they were all resolved. Problems started with some mistakes in our reservations which led to other things such as not getting our room cleaned, but the hotel worked things out. Although we were initially very frustrated, we will probably stay there again because the staff really seemed interested in making sure we had a positive experience and made a commitment to good service so we would want to come back again. I left feeling satisfied.
Comment from Hotel Management
16-Dec-2014 by Michael, Hotel Management
Dear Kathy, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation with the quality of service you received from our staff. It’s always good to hear we are meeting the expectations our guests come to expect and deserve. Please accept my sincere apology for the problems you experienced. I was please to hear you gave us the opportunity to correct the issues and to make it right. Our goal is to always provide the best possible service our guests come to expect and serve. We look forward to many more years of serving you in the true spirit of hospitality for which Hilton Hotels are known. Sincerely, Michael F. Hooper Hotel Manager