Ratings based on 3,661 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

All was great. Close to everything down town.

Posted 24-Apr-2015
Everything was great. The people we dealt with did a good job. Location down town is close to everything.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom P

Nice Hotel. Good Location.

Posted 20-Apr-2015
Everything was good about hotel. Only problem was AC did not work in our room.
1 out of 5
by A verified traveller

Not my expectations

Posted 12-Apr-2015
My room was the old outdated room.. Hair was in shower and had to be moved.
Comment from Hotel Management
15-Apr-2015 by Michael H., Hotel Management
Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. Please accept my sincere apology we did not meet you expectations with your room accommodations and housekeeping issue. Our goal is to always provide the best possible service our guests come to expect and deserve. Please allow me to inform you, we recently completed a renovations project on more of our guestrooms with additional guestrooms planned for 2016. These new renovations brought new amenities such as in-room safes and refrigerators so we hope you will visit us again and come enjoy a newly decorated guestroom. We look forward to many more years of serving you in the true spirit of hospitality for which Hilton Hotels are known. Sincerely, Michael F. Hooper Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Historic hotel

Posted 10-Apr-2015
We had a great view of Lake Michigan! The hotel was beautiful, staff was very nice, and the location is great if you would like to visit the museums. Restaurants in the area are ethnic food- however a nice breakfast restaurant called "yolk" is close. We had two young children and they had fun here.
Comment from Hotel Management
13-Apr-2015 by Michael H. , Hotel Management
Dear Kristen, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our beautiful hotel, great location and with the quality of service you received from our staff. It’s always good to hear we are meeting the expectations our guests come to expect and deserve. We look forward to many more years of serving you in the true spirit of hospitality for which Hilton Hotels are known. Sincerely, Michael F. Hooper Hotel Manager
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Wisconsin

Clean and Close to Attractions

Posted 9-Apr-2015
Pros: Location
Cons: Eliminate all the surcharges for things like a refrigerator or wifi. Also, have microwaves available.
Location: Very close to museums, shopping, and many dining options.
We stayed three nights over spring break with our school aged daughters. There were many attractions and restaurants near the hotel. The staff was very helpful and friendly. The room was clean, roomy, and attractive. HOWEVER, they nickel and dime you to death for amenities. I can't believe they would charge you for simple things like a refrigerator, access to the pool, or wifi. Seriously? An up charge for wifi in this day and age? Additionally, there wasn't a microwave to be found to be anywhere. So, whatever you do, don't plan on bringing any leftovers back to the room that requiring heating up.
Comment from Hotel Management
13-Apr-2015 by Michael H. , Hotel Management
Dear Kendra, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our hotel, convenient location and with the quality of service you received from our staff. I was pleased to hear you enjoyed your spacious and room accommodations. Please accept my sincere apology for any disappointment with our added charges. We work hard to maintain one of the most competitive pricing for a large downtown area hotel on our products and services such as Wi-Fi and fitness center. Please allow me to inform you, there is a charge for our fitness center but the pool is free for all of our guests to enjoy and complimentary Wi-Fi can be located in our lobby and restaurants. Also, we recently completed a renovations project on more of our guestrooms with additional guestrooms planned for 2016. These new renovations brought new amenities such as in-room safes and refrigerators so we hope you will visit us again and come enjoy a newly decorated guestroom. We look forward to many more years of serving you in the true spirit of hospitality for which Hilton Hotels are known. Sincerely, Michael F. Hooper Hotel Manager
4 out of 5
Recommended
for Families
by A verified travellerfrom NJ

Great Hotel

Posted 9-Apr-2015
Pros: The double bed rooms had two bathrooms which was nice.
Cons: Modernizing
Does it need updating- yes. But for the price, service, staff, and location...I can deal.
Comment from Hotel Management
13-Apr-2015 by Michael H. , Hotel Management
Dear Jenn, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our great hotel, location and with the quality of service you received from our staff. It’s always good to hear we are meeting the expectations our guests come to expect and deserve. We recently completed a renovations project on more of our guestrooms with additional guestrooms planned for 2016. These new renovations brought new amenities such as in-room safes and refrigerators so we hope you will visit us again and come enjoy a newly decorated guestroom. We look forward to many more years of serving you in the true spirit of hospitality for which Hilton Hotels are known. Sincerely, Michael F. Hooper Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 8-Apr-2015
My 6 year old son and I just got back! Pool and staff were great! Wish the rooms were a little bigger it would be great if the rooms had a microwave.
Comment from Hotel Management
10-Apr-2015 by Michael H. , Hotel Management
Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our hotel and with the quality of service you received from our staff. I was pleased to hear you enjoyed our pool! It’s always good to hear we are meeting the expectations our guests come to expect and deserve. I apologize we do not have microwaves in our guestrooms however; guests are welcome to use the microwave located in our Herb N’ Kitchen, grab and go store located in the lobby. We look forward to many more years of serving you in the true spirit of hospitality for which Hilton Hotels are known. Sincerely, Michael F. Hooper Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Louisville, Ky

Great location

Posted 8-Apr-2015
Love the hotel. Staff was exceptional. Will be staying again
Comment from Hotel Management
10-Apr-2015 by Michael H. , Hotel Management
Dear Lavette, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our hotel, great location and with the quality of service you received from our staff. I was pleased to hear you love our hotel! It’s always good to hear we are meeting the expectations our guests come to expect and deserve. We look forward to many more years of serving you in the true spirit of hospitality for which Hilton Hotels are known. Sincerely, Michael F. Hooper Hotel Manager
3 out of 5
Recommended
for Everyone
by A verified travellerfrom michigan

Good but could be better

Posted 8-Apr-2015
Wifi is $12.95 a day for 1 device or $25 for up to 3. That $25 also gives you pool and fitness center. If you don't pay flat rate of $25 you get charged each day. My $109 Expedia rate turned into $134 a night. Plus the city an state tax was $42. Parking was $55 a DAY. I realize chicago is expensive but my $253.00 total for 2 nights on Expedia turned into $421.96. I would stay here again because our room had 2 bathrooms, it was clean, and convenient. BUT I will park at the self park lot behind hotel for $13.00 a day
Comment from Hotel Management
10-Apr-2015 by Michael H. , Hotel Management
Dear Kris, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our hotel. I was pleased to hear you enjoyed your two bathrooms room accommodations Please accept my sincere apology for any disappointment with our added charges. We work hard to maintain one of the most competitive pricing for a large downtown area hotel on our products and services such as Wi-Fi and parking. We look forward to many more years of serving you in the true spirit of hospitality for which Hilton Hotels are known. Sincerely, Michael F. Hooper Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 8-Apr-2015
Only thing lacking was refrigerator in the rooms.
Comment from Hotel Management
10-Apr-2015 by Michael H. , Hotel Management
Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our hotel. It’s always good to hear we are meeting the expectations our guests come to expect and deserve. Please allow me to inform you, we recently completed another phase of guestroom renovations with more rooms planned for 2016. These renovations brought new amenities such as in-room safes and refrigerators so please visit us again and come enjoy one of our newly remodeled rooms. We look forward to many more years of serving you in the true spirit of hospitality for which Hilton Hotels are known. Sincerely, Michael F. Hooper Hotel Manager