Ratings based on 3,020 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
92% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from Chicago, Il

Belated wedding anniversary

Posted 23-Oct-2014
The Hilton Hotel is very elegant and historical with outstanding staff and amenities. Staying on the Cultural Mile in this grand hotel has become our annual ritual.
1 out of 5
by A verified traveller

ok, would go elsewhere

Posted 20-Oct-2014
Pros: staff were friendly
Cons: restaurant service, room decor and lighting
fairly central location, hotel staff nice, but rooms terrible! Very dark and inadequate lighting. I would go somewhere else like Hyatt, Swissotel or even try Suite Home Chicago corporate housing.
4 out of 5
Recommended
for Everyone
by A verified traveller

Enjoyed

Posted 18-Oct-2014
Pros: clean, view, elegant
Cons: lowered price. I'm aware that it's downtown and it's the name. but still a little expensive.
Location: hotel is located south of all the popular restaurants so you would have to drive to eat. but there are lots to do all around.
We just wanted a place to relax that had a pool for our baby to swim. the place achieved all these. room was clean but small. the soap holder could be replaced since it looks rusted. polished but not coated again. view out the window was perfect to see the lake and night view of Buckingham fountain.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel, great location

Posted 14-Oct-2014
Very comfortable stay. Would have loved a refrigerator. Ended up wasting leftovers. Breakfast buffet excellent. Enjoyed my overnight stay. Cabs readily available.
Comment from Hotel Management
16-Oct-2014 by Michael, Hotel Management
Dear Ohio Visitor, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our nice hotel and great location. I was also pleased to hear you enjoyed your comfortable overnight stay. Please accept my sincere apology for the wasted leftovers due to no in-room refrigerator. Please allow me to take his opportunity to inform you that we recently underwent a renovations project that included some of our guestrooms with more rooms planned for the very near future. These new exciting changes brought new amenities such as in-room safes and refrigerators so we hope you will visit us again and come enjoy a newly renovated room. We look forward to many more years of serving you in the true spirit of hospitality for which Hilton Hotels are known. Sincerely, Michael F. Hooper Hotel Manager
5 out of 5
Recommended
for Families
by A verified traveller from Ancaster Ontario

Excellent location and beautiful accommodations.

Posted 13-Oct-2014
Pros: The decor was elegant, service friendly and responsive.
Cons: Coffe maker in room.
Can't say enough good things about the Chicago Hilton. Our room accommodated 4 women comfortably. The only thing missing was a coffee maker, but other than that it met our needs. The staff were friendly, and quick to respond to our requests. The Hotel was elegant, and diffenetly a show stopper. I would absolutely return to the Chicago Hilton. Thank you for making our first trip to Chicago a memorable one. Ps. The ballroom was magnificent. Thank you for allowing us to have a closer look.
Comment from Hotel Management
16-Oct-2014 by Michael, Hotel Management
Dear Donna, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our beautiful hotel, excellent location and with the quality of service you received from our staff. I was pleased to hear you enjoyed your comfortable room accommodations. Your interest in taking a closer look at our magnificent grand ballroom was our pleasure. It’s always good to hear we are meeting the expectations our guests come to expect and deserve. We look forward to many more years of serving you in the true spirit of hospitality for which Hilton Hotels are known. Sincerely, Michael F. Hooper Hotel Manager
3 out of 5
Recommended
for Everyone
by A verified traveller from FT.Myers

Posted 12-Oct-2014
A bit over priced for a dated room but the overall experience was nice. Lots of shops and choices to eat.
5 out of 5
Recommended
for Everyone
by A verified traveller from Michigan

Posted 10-Oct-2014
Surprised my girlfriend for her 35th birthday.she loved it .we had a great time. The hotel was close to everything.
Comment from Hotel Management
14-Oct-2014 by Michael, Hotel Management
Dear Paul, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our hotel and location. I was pleased to hear you and your girlfriend had a great time. It’s always good to hear we are meeting the expectations our guests come to expect and deserve. We look forward to many more years of serving you in the true spirit of hospitality for which Hilton Hotels are known. Sincerely, Michael F. Hooper Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from St. louis. mo

Beautiful Hotel with a lot of history.

Posted 8-Oct-2014
Highly recommend. It's close to Shedd Aquarium and Field Museum.
Comment from Hotel Management
14-Oct-2014 by Michael, Hotel Management
Dear Susan, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our beautiful historic hotel. We thank you for recommending the Hilton Chicago. It’s always good to hear we are meeting the expectations our guests come to expect and deserve. We look forward to many more years of serving you in the true spirit of hospitality for which Hilton Hotels are known. Sincerely, Michael F. Hooper Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from Maryland

Traditional hotel, well located, comfortable

Posted 7-Oct-2014
This Hilton hotel has its own character, thanks to a historical background. Ideally located for wandering, visiting museums, accessing cultural events and relaxing
Comment from Hotel Management
14-Oct-2014 by Michael, Hotel Management
Dear Francois, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our historical hotel and its convenient location to the surrounding museums and cultural events. I was pleased to hear you had a comfortable stay. It’s always good to hear we are meeting the expectations our guests come to expect and deserve. We look forward to many more years of serving you in the true spirit of hospitality for which Hilton Hotels are known. Sincerely, Michael F. Hooper Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 7-Oct-2014
I got one of the renevated rooms they're great, it's an extra charge but worth it
Comment from Hotel Management
10-Oct-2014 by Michael, Hotel Management
Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our recently renovated rooms. It’s always good to hear we are meeting the expectations our guests come to expect and deserve. We look forward to many more years of serving you in the true spirit of hospitality for which Hilton Hotels are known. Sincerely, Michael F. Hooper Hotel Manager