Ratings based on 2,565 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
92% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by Carol and Bill from Tucson, AZ

Concourse, Govenor's Club Madison, WI

Posted 16-Apr-2014
Pros: Everything, location, complimentary services and the staff.
Cons: Nothing that I can think of...
Location: It was located perfect for our needs to visit friends and family in Rock and Dane Counties.
Our stay was excellent. All the staff were very friendly and professionalIt was apparent to us that your staff are respected and proud of their roles. The valet service and bellboys were especially responsive to our requests. We would not hesitate to refer others to your hotel.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice Hotel at a Great Location

Posted 14-Apr-2014
Pros: Nice hotel at a good price
Location: Close to Lake Michigan and plenty of shopping.
We had a good time. Enjoyed seeing Chicago and hotel was at a great location.
2 out of 5
by R from southern IL

disappointing

Posted 13-Apr-2014
Pros: The beds were comfortable - the pool was nice for my child. It's location is great.
Cons: There could be a HUGE step up in cleanliness
We have never stayed at a Hilton. We found the rate satisfactory so we thought we would give it a shot. At arrival, since we weren't HHilton members, we had a longer wait to check in. Once in the room, we were pretty excited to be downtown, and came in to get stuff dropped off and ready to head out on the town. As we were settling in, we saw that the floor hadn't been vacuumed; there were food particles, including a sunflower seed and other particles on the floor in the room, and in the bathroom, there was what appeared to be a rubber band from someone's braces. The floor's lobby had visible dust on the side tables. Then after we explored for a while, and going to the pool, we came back after a long day to settle in and chill for a while. Being that is 2014, we assumed there would be complimentary WIFI to tap into during our stay, and at the Hilton, that isn't the case. Again, unless you are an HHilton member, you had to pay an extra fee to use the internet, after already having to pay to park at the hotel!!! We don't travel often, so there is not a need for us to have been a HH member. Now, there is ZERO chance that we will ever become members.
4 out of 5
Recommended
for Everyone
by christina from T

Nice hotel but room to cold

Posted 5-Apr-2014
We turned heat up but it just wouldn't get warm enough
3 out of 5
Recommended
for Everyone
by A verified traveller

Hotel is close to the Lake and Grant Park

Posted 31-Mar-2014
Pros: As a Hilton Honors Gold Member I liked the extra perks like drinks, breakfast and snacks. The staff were very nice.
Cons: While they do the job well, the toilets are very loud including hearing our neighbors flush in the middle of the night. Walls are thin too.
Location: We stayed on the mag mile. Very close to Grant Park and the Lake. What a beautiful view. Harold's Chicken right behind the hotel. Fantastic chicken!
The staff were warm and caring. Everyone wanted to help and were so very kind.
Comment from
4-Jan-2014
Dear Valued Guest, Thank you for taking the time to share your great comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of the quality of service you received from the staff and our convenient location to the lake and Grant Park. We look forward to serving you for many more years in the true spirit of hospitality for which Hilton Hotels are known. Sincerely, Michael F. Hooper Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Good location very nice place nice people good

Posted 31-Mar-2014
I fade a very good time the really help me I recommend this hotel to any one
Comment from
1-Jan-2014
Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of the Hilton Chicago and the quality of service you received from our staff. I was pleased to hear you found our location good and a big thank you to you for recommending our hotel! We look forward to serving you for many more years in the true spirit of hospitality for which Hilton Hotels are known. Sincerely, Michael F. Hooper Hotel Manager
5 out of 5
Recommended
for Everyone
by Amy from Minnesota

I thought the Hilton Chicago was a wonderful hotel

Posted 27-Mar-2014
Pros: I loved the service at the Hilton Chicago. I also loves that our hotel room had two bathrooms.
Cons: I would have liked to have complimentary Wi Fi
Location: We were in town for a convention at the McCormick place and it was a short cab ride back and forth.
I was so impressed by the service at the Hilton Chicago. It isn't the most modern hotel but has so much history and class to it.
Comment from
1-Jan-2014
Dear Amy, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of the Hilton Chicago with all our history and class. I was pleased to hear you found our hotel wonderful and you were impressed by the level of service we provided. We have a long and hard earned reputation for guest satisfaction and it is always good to hear that our hotel is meeting the expectations of our guests. We look forward to serving you for many more years in the true spirit of hospitality for which Hilton Hotels are known. Sincerely, Michael F. Hooper Hotel Manager
5 out of 5
Recommended
for Everyone
by Bea from Mount Morris, Michigan

Great location. Close to all downdown shopping.

Posted 26-Mar-2014
Pros: Location and grandure.
Cons: Wifi connection was poor
Location: Shopping; Parks and amazing places to eat
Staff was helpful, curtious and went the extra mile to accomodate our needs. Lots of dining options within the hotel also.
Comment from
29-Jan-2014
Dear Bea, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our dining options and with the quality of service you received from our staff. I was pleased to hear you found our location great to downtown shopping. We look forward to serving you for many more years in the true spirit of hospitality for which Hilton Hotels are known. Sincerely, Michael F. Hooper Hotel Manager
4 out of 5
Recommended
for Everyone
by amanda from quinn

Nice hotel. Clean.

Posted 24-Mar-2014
More staff could have been happier to be at work.
Comment from
27-Jan-2014
Dear Amanda, Thank you for taking time to share your comments regarding your recent stay with us. It was a pleasure to receive your comments and to learn you found our hotel nice and clean. Please accept my sincere apology if you did not experience the quality of service all of our guests come to expect and deserve. Please be assured, your experience is not typical standards of the Hilton Chicago. We look forward to many more years of serving you in the true spirit of hospitality for which Hilton Hotels are known. Sincerely, Michael F. Hooper Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel

Posted 24-Mar-2014
We were very happy. Nice location and also convenient