Ratings based on 2,918 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
91% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveller

A disappointing experience for a Hilton fun

Posted 12-Sep-2014
As a Hilton fun, I was greatly disappointed by Hilton Chicago. Except for location, I can hardly say anything good about the hotel. First of all, my room is extremely small. I can not find space for an extra bed. The space between my bed and the TV table is so narrow that I have to walk sideways through ( it is about 7 inches wide ). The closet is also small . Only one small travel case can be put inside. The washing room is small, I can not find place to put my cosmetics on the table. Second, the facilities in the room are so old and things like towels and toilet papers are of very poor quality, I can hardly believe that I am in Hilton. Third, I have exactly the same food for breakfast for four mornings. Not s single food has been changed. What is more, the breakfast was supposed to be available till 10 am, but some food containers were empty at 9 am, and the staff said no more. It's pity that I can not upload my pictures to prove what I said.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 8-Sep-2014
From the moment I recieved early check in the staff and hotel exceeded my expectations. Thank u
3 out of 5
Recommended
for Everyone
by A verified traveller from michigan

Beautiful hotel rooms and pool area are outdated.

Posted 8-Sep-2014
Bathroom in room could have been cleaner. Long wait at restaurant. My room was not stocked with soap I called the front desk and they brought it right away.
4 out of 5
by A verified traveller

Things I would change

Posted 5-Sep-2014
Free wifi, refrig would be nice with free water otherwise very good service and nice room windows dirty so no view
4 out of 5
Recommended
for Everyone
by A verified traveller

Close to a lot of attractions

Posted 5-Sep-2014
Booked a room for 2 doubles all my confirmations said two double but when checking in they said it was for a king and to get doubles it was 30.00 more I had forgot to print confirmation and my phone wasn't working to pull up email
3 out of 5
by A verified traveller from Edmonton

Chicago

Posted 5-Sep-2014
Pros: Liked the location
Cons: They seemed understaffed at the front desk. The updated room and floor was nice the rest seemed old and worn out.
Location: Chicago seems to be a fantastic city with lots to see and do. Did the crime tour, went out for some really good dinning and took in a Cubs game.
We arrived at noon and our room was not ready we were told they would call us at three on our cell when it was. At five we return as we had not received a call and our room was still not ready. They asked if they could put us in a different room which we did the room was very out dated and had minimal lake view. They had no other rooms available I believe they were over booked. They did switch us the next night to a different room that was better. This Hilton seemed to be lacking, seems old and worn needs to be updated.
5 out of 5
Recommended
for Everyone
by A verified traveller from bloomington il

First time downtown and will be back!

Posted 5-Sep-2014
This was my first time staying downtown Chicago I loved this hotel. Very nice just everywhere!
4 out of 5
Recommended
for Everyone
by A verified traveller from Boston

Good choice

Posted 5-Sep-2014
Pros: Location, facilities
Cons: Room condition
Hotel was in a good location. The room was a bit shabby, but clean and the beds were very comfortable. It had decent amenities, the pool was a good size but the water definitely could have been cleaner, and why wasn't there a shower in the pool area to rinse off after a swim? The pool terrace was a really nice place to relax in. It's always irritating to have to pay extra for wifi, so we did without for the few days we stayed. But, overall, I'd recommend the hotel.
4 out of 5
Recommended
for Everyone
by A verified traveller

Great location!

Posted 5-Sep-2014
Pros: Location is great!!!
Cons: Wifi signal
Location: Close to Shedd aquarium, grant park, millennium park, buckingham fountain and the art institute of Chicago.
Friendly staff and great location. Wifi did not work consistently in the room.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 3-Sep-2014
Pros: Location, staff, size of room.
Location: Wonderful location for downtown shopping, soldier field, jazz in the park.
Room with 2 baths worked perfectly; one for the kids. Staff always accommodating in first class manner. Breakfast was delicious in hotel restaurant. Also enjoyed Kitty's for drinks and light dinner.
Comment from Hotel Management
9-Sep-2014 by Michael, Hotel Management
Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our hotel, and with the quality of service you received from our staff. I was pleased to hear you enjoyed your two bathrooms room accommodations and your dining experiences at 720 South Bar & Grill restaurant and Kitty O’sheas. It’s always good to hear we are meeting the expectations our guests come to expect and deserve. We look forward to many more years of serving you in the true spirit of hospitality for which Hilton Hotels are known. Sincerely, Michael F. Hooper Hotel Manager