Ratings based on 3,425 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

nice and well located hotel

Posted 17-Jan-2015
Pros: all is good
Location: close to restaurants, bars, transport.
very nice hotel, good located, clean. close to everything.
Comment from Hotel Management
20-Jan-2015 by Michael, Hotel Management
Dear Carla, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our nice hotel and good location. It’s always good to hear we are meeting the expectations our guests come to expect and deserve. We look forward to many more years of serving you in the true spirit of hospitality for which Hilton Hotels are known. Sincerely, Michael F. Hooper Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Melbourne, Australia

Close to Grant Park

Posted 15-Jan-2015
Pros: Great views and taxis + public transport is near by.
Cons: Cleaners need to check all drawers to make sure that there aren't any leftover food etc in the room.
Location: Very close to Grant Park (right in front) not far from Magnificent Mile and Millenium Park, just a 5 min bus ride that will cost you $2.50 (USD).
The room we were in had a great view of Grand Park and was only walking distance from the subway. However, we found an old muffin in one of the drawers which we quickly through out! Other than that we had a very pleasant stay with taxis available at your door step for when you need to catch a red eye flight!
Comment from Hotel Management
20-Jan-2015 by Michael, Hotel Management
Dear Bel, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of your guestroom view and convenient location. I was pleased to hear you had a pleasant stay. It’s always good to hear we are meeting the expectations our guests come to expect and deserve. Please accept my sincere apology for your housekeeping issues. Your experience is not the normal high level of service we provide or are known for. We appreciate your feedback as it is feedback such as yours that enables us to focus on opportunities for improvements and any necessary re-training. We look forward to many more years of serving you in the true spirit of hospitality for which Hilton Hotels are known. Sincerely, Michael F. Hooper Hotel Manager
4 out of 5
Recommended
for Families
by A verified traveller

Posted 14-Jan-2015
Location: Close to the Field Museum, Art Institute, and Shedd's.
The hotel was accommodating with the lake view even though they stated that what I had purchased on expedia was not available as a room. They asked to see the confirmation and then switched the assigned room to a lake view since I had paid extra for the lake view. Much appreciated.
Comment from Hotel Management
21-Jan-2015 by Michael, Hotel Management
Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation with the quality of service you received from our staff especially, Front Office. It’s always good to hear we are meeting the expectations our guests come to expect and deserve. We look forward to many more years of serving you in the true spirit of hospitality for which Hilton Hotels are known. Sincerely, Michael F. Hooper Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified travellerfrom chicago.

Perfect location

Posted 13-Jan-2015
Great stay. Beautiful hotel. Friendly staff. Perfect accommodations and a good price.
Comment from Hotel Management
19-Jan-2015 by Michael, Hotel Management
Dear Laurie, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our beautiful hotel, perfect location and with the quality of service you received from our staff. I was pleased to hear you had a great stay! It’s always good to hear we are meeting the expectations our guests come to expect and deserve. We look forward to many more years of serving you in the true spirit of hospitality for which Hilton Hotels are known. Sincerely, Michael F. Hooper Hotel Manager
Comment from Hotel Management
19-Jan-2015 by Michael, Hotel Management
Dear Laurie, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our beautiful hotel, perfect location and with the quality of service you received from our staff. I was pleased to hear you had a great stay! It’s always good to hear we are meeting the expectations our guests come to expect and deserve. We look forward to many more years of serving you in the true spirit of hospitality for which Hilton Hotels are known. Sincerely, Michael F. Hooper Hotel Manager
4 out of 5
Recommended
for Families
by A verified traveller

Great Location

Posted 12-Jan-2015
Pros: Great location and amenities.
Cons: Parking was pricey as were drinks. Eating within the hotel was scarce. Double beds .. not queen beds so dont plan on sharing a bed with an adult.
Easy access in & out of the city. Walking distance to everything we wanted to do .. Millinium Park, Michigan Ave Shopping, Navy Pier. Best Pizza in town is 1 block away .. Lou Malnatis.
Comment from Hotel Management
19-Jan-2015 by Michael, Hotel Management
Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our great location. I was pleased to hear you enjoyed the easy access to the city from our location. It’s always good to hear we are meeting the expectations our guests come to expect and deserve. We look forward to many more years of serving you in the true spirit of hospitality for which Hilton Hotels are known. Sincerely, Michael F. Hooper Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified travellerfrom florida

would stay here again

Posted 12-Jan-2015
Location: across the street from Grant Park. A $10 cab ride to Navy Pier, Shedd Aquarium, Field Museum and Sears Tower.
Great hotel! Right in the heart of downtown Chicago. Had no complaints, and was very happy with the cleanliness of the room :) Also a very pretty and historic hotel!
Comment from Hotel Management
19-Jan-2015 by Michael, Hotel Management
Dear Amber, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our great historical hotel. I was pleased to hear you enjoyed your room accommodations and that you will stay with us again. It’s always good to hear we are meeting the expectations our guests come to expect and deserve. We look forward to many more years of serving you in the true spirit of hospitality for which Hilton Hotels are known. Sincerely, Michael F. Hooper Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Good location and safe!

Posted 12-Jan-2015
This hotel was great! Rooms were clean. Great views of the city. Pool was clean and warm.
Comment from Hotel Management
14-Jan-2015 by Michael, Hotel Management
Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our great hotel and good location. I was pleased to hear you enjoyed your room accommodations views and our pool. It’s always good to hear we are meeting the expectations our guests come to expect and deserve. We look forward to many more years of serving you in the true spirit of hospitality for which Hilton Hotels are known. Sincerely, Michael F. Hooper Hotel Manager
5 out of 5
Recommended
for Other
by A verified traveller

The complete package close to Lake Michigan

Posted 12-Jan-2015
We love this hotel based on its location, restaurant, fitness facility and overall relaxing atmosphere. We go to Chicago for races and triathlons, so we have enough stress going on in our trip that our hotel needs to be top notch. The Hilton does not disappoint!
Comment from Hotel Management
14-Jan-2015 by Michael, Hotel Management
Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our hotel and its location. I was pleased to hear you enjoyed our athletic club and restaurants. It’s always good to hear we are meeting the expectations our guests come to expect and deserve. We look forward to many more years of serving you in the true spirit of hospitality for which Hilton Hotels are known. Sincerely, Michael F. Hooper Hotel Manager
2 out of 5
by A verified traveller

good location

Posted 11-Jan-2015
Pros: the location
Cons: staff, communication
the hotel was very crowded. When I got there I was rushed to my room. I was very dissatisfied with my room, as it was tiny and my window was actually facing the roof of a lower side of the hotel with the AC units. I have called and asked to be moved, as this is not what I have paid for. I was told the hotel is full and they will see what they can do about it, but there was no follow up. The atmosphere in the hotel was manic; I was never told where breakfast was served and the staff was not very nice - very impersonal, rushed every costumer; trying to get reception on the phone was a hassle as nobody answered (i was on hold for more than 10 min).
Comment from Hotel Management
14-Jan-2015 by Michael, Hotel Management
Dear Gaby, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our good location. Please accept my sincere apology for your disappointments especially, with your room accommodations and the level of service you received from our staff. Your experience is not the normal high level of service we provide or are known for. Our goal is to always provide the best possible service our guests come to expect and deserve. As a convention hotel we have greater risk of guests extending their stay, not showing up and canceling at the last minute. We try diligently to accommodate guests request such as yours and try not to leave any of our guests with a negative impression. We appreciate your feedback as it is feedback such as yours that enables us to focus on opportunities for improvements and any necessary re-training. We look forward to many more years of serving you in the true spirit of hospitality for which Hilton Hotels are known. Sincerely, Michael F. Hooper Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified travellerfrom bologna

buon albergo

Posted 8-Jan-2015
comincia a sentire il peso degli anni,molte camere sono tristi e vecchie,per soggiornare nelle ristrutturate bisogna pagare le tariffe non di prima fascia. ristoranti tristi e vecchi idem il bar.non proprio centrale