Dear Venkat, We are genuinely sorry about your disappointing experience. Your description is concerning, and we apologize for falling short of your expectations. Maintaining cleanliness and ensuring all appliances are in working order is paramount to us. We take your feedback seriously and will address these issues with our team to ensure improvements are made. Please accept our sincere apologies, and we hope to make it right during your future visits.Sincerely,Hotel Management

Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted and we look forward to welcoming you back in the future.

Hello Nickie, Thank you for taking the time to rate your experience. We are sorry to see we did not provide the best stay and hope we get the opportunity to do better in the future. - Extended Stay America Suites Chicago Elgin West Dundee

Hello Vicente, Thank you for taking the time to leave a review. We are sorry to see the hotel's cleanliness did not meet your expectations. We take all guest feedback seriously and will look into and address it. - Extended Stay America Suites Chicago Schaumburg Conv Center

Hello Autumn, Thank you for taking the time to leave a review. We are so happy to hear you had a comfortable stay and look forward to hosting you again soon. - Extended Stay America Suites Chicago Schaumburg Conv Center

Hello Brian, Thank you for providing feedback on your stay. We appreciate you taking the time to provide areas where we can improve and are happy to hear that overall you had an okay stay. We look forward to hosting you again. - Extended Stay America Suites Chicago Schaumburg Conv Center

Dear Gregg,We're terribly sorry to see you did not enjoy your stay with us. We're continually striving to improve our guest experiences and hope to have a chance to serve you again in the future.

Dear Keyhala, Thank you for your feedback. We apologize for the unpleasant odor you encountered in your initial room. Ensuring a comfortable and enjoyable stay for our guests is our priority, and we regret that we fell short of meeting your expectations in this regard. Immediate steps are being taken to identify and address the source of the odor to prevent similar occurrences in the future. Your feedback is greatly appreciated, and we hope to have the opportunity to provide you with a better experience on your next visit.Sincerely,Hotel Management

Hi Alexis,Wow! Thanks so much for your perfect rating! We're delighted you enjoyed your stay with us. We cant wait to see you again!

Dear Priyanshu,Thank you for such a kind review and excellent rating. We're thrilled you enjoyed your stay and look forward to welcoming you back again soon.

Hi Grace,We're terribly sorry for not being able to exceed your expectations. We appreciate you letting us know that you did not enjoy your stay, so we are able to do better next time.

Hello Eugenio,We're so thankful you took a moment to leave your rating after your recent stay with us. We look forward to seeing you again soon!

Hello Samia, We appreciate you taking the time to provide a rating for your stay. We are sorry to see you did not have a great experience. We hope we have the opportunity in the future to host you again and do better. - Extended Stay America Suites Chicago Schaumburg Conv Center

Dear Roberto, Thank you for your review and for being our guest. We appreciate your honest feedback and genuinely apologize for the issues you encountered during your stay. The conditions you described do not meet our standards, and we apologize for any inconvenience. We take your comments seriously and will address the maintenance and cleanliness concerns with our team to ensure improvements. Your insights regarding the breakfast offerings are valuable, and we'll review our options to enhance the guest experience. We apologize for falling short of expectations, and we hope to have the opportunity to provide a more comfortable stay in the future.Sincerely,Hotel Management

Dear Manuel, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management

Hi Laura,We're so sorry to see you did not enjoy your stay with us. We try to exceed our guests' expectations and apologize for any inconvenience you had during your stay.

Dear Sunil,Thank you so much for your fantastic rating. We look forward to welcoming you back again soon.

Dear Trista, Thank you for choosing us. We are glad you enjoyed the reasonable price. However, we take all critiques seriously and use them as motivation to improve our guest experience. We know that this stay may not have been the best, but we are hopeful for another opportunity to welcome you back for the exceptional hospitality for which we are known. Sincerely,Hotel Management

Dear Carl, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance.Sincerely,Hotel Management

Dear Qazi, We believe every guest who walks through our doors deserves a comfortable and well-maintained property that feels like a home away from home while traveling. Therefore, we would like to extend our sincerest apologies that we were unable to provide you with such an experience. From the moment you check in to the time you check out, we strive to offer exceptional customer service and meticulous attention to detail in all aspects of our property. We appreciate your valuable feedback, which helps us identify areas we can improve to enhance our services. Thank you once again for staying with us, and we hope to have the chance to welcome you back in the future to show you the exceptional hospitality you deserve.Sincerely,Hotel Management

Dear Wa, We are sorry to hear about the maintenance concerns in your room. Your feedback is invaluable in helping us improve. We will work with our maintenance team to ensure that all areas of concern are promptly and effectively resolved to prevent such occurrences. Thank you for choosing us and taking the time to bring this to our attention. We hope to show you the outstanding, seamless stay you deserve and that we are known for providing.Sincerely, Hotel Management

Dear Christopher, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management

Dear Kelly, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management

Dear Alexis, Thank you for reviewing your stay at our hotel. We never want to disappoint our guests, so we are sorry you were unhappy with your room amenities. Please know we welcome you to reach out to our front desk anytime for items you need to make your stay more comfortable; we are always here to help. We do have ice trays and a big fridge regarding the ice machine for your convenience. Thank you for being our guest. We hope to see you again soon.Sincerely,Hotel Management

Dear Niharika, Thank you for choosing to stay at Extended Stay America and for taking the time to share your review. We are pleased that you had a pleasant stay except for a few issues. Our team always appreciates knowing where we can redirect our focus to strengthen our hospitality efforts, so we are grateful for each of your comments. We enjoyed having you as our guest and hope for the opportunity to host your future visits.Sincerely,Hotel Management

Dear Johvon, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management

Dear Glorimar, Thank you for the review and for sharing your experience. We adhere to a strict no-smoking policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. We appreciate you bringing this issue to our attention and apologize for the inconvenience this caused. We appreciate your feedback and hope to have the opportunity to welcome you back to our hotel.Sincerely,Hotel Management

Dear Frank, Thank you for sharing your review with us. Please accept our sincerest apologies for the issues you experienced in your room. We are working with our housekeeping managers to prevent this from happening again. We would love for you to give us another opportunity to provide you with the seamless stay you deserve on your next visit to the area.Sincerely,Hotel Management

Dear Ariel, Thank you for reviewing your recent stay with us. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. Your feedback is invaluable to us as it highlights where we need to refocus our efforts, and we assure you we will. We hope you will consider giving our hotel another chance so we can leave you with a much better impression on your next visit.Sincerely,Hotel Management

Dear James, Please accept our apologies for disrupting your stay caused by the noise disturbance from inconsiderate neighbors. On rare occasions, guests who do not adhere to the property rules concerning noise cause nuisance and annoyance to all those in the immediate vicinity. We regret that we could not resolve this immediately and are also sorry for the inconvenience caused. Your concerns have been shared with our team, and we will take necessary measures to ensure a more positive experience for all guests. We would appreciate you giving us another chance to demonstrate the type of service we provide.Sincerely,Hotel Management

Dear Kayla, Thank you for choosing us and sharing your feedback. We appreciate your feedback and apologize for any inconvenience during your stay. We'll address the concerns you mentioned to enhance our guests' experiences. Thank you for acknowledging the convenient location. We hope you consider returning in the future, allowing us the opportunity to provide a more positive and welcoming experience. Your satisfaction is important to us, and we aim to make every guest feel at home.Sincerely,Hotel Management

Dear Lorena, We sincerely apologize for any inconvenience you may have experienced during your stay. It is with genuine regret that we acknowledge our failure to provide the impeccable accommodations that our guests deserve. We have communicated your concerns to our housekeeping team and have taken measures to ensure that such oversights do not recur in the future. We thank you for your patronage, and we look forward to welcoming you back in the future.Sincerely,Hotel Management

Dear Adam, Thank you for taking the time to provide us with your feedback. We sincerely apologize for the inconvenience you faced in your room during your stay. We have taken immediate action and are working with our housekeeping managers to prevent any recurrence of such issues in the future. We hope to welcome you back and provide a seamless stay that meets your expectations.Sincerely,Hotel Management

Dear Azucena, Thank you for taking the time to give us feedback on your recent stay. Even though our guest rooms are smoke-free, we occasionally have violators of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. Your feedback is important to us as we make every effort to accommodate the needs of all our guests. We hope you will consider staying with us again so we can provide you with a better experience.Sincerely,Hotel Management

Dear Andrew, Please accept our apologies for your disappointing stay with us. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We will address these concerns with the appropriate individuals to see what went wrong and avoid such inconvenience. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit.Sincerely,Hotel Management

Dear Vilay, Thank you for sharing your feedback with us. We're glad to read that you appreciated the convenient location near restaurants and shopping attractions. However, we apologize for your allotted suite not being up to your expectations and for the inconvenience caused by moving to another room. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. We have discussed your concerns with our housekeeping and maintenance team to ensure all rooms are thoroughly inspected before allocating to future guests. Once more, we apologize and hope you will allow us to redeem ourselves in the future.Sincerely,Hotel Management