Dear Jasen, Thank you for the feedback about your stay at our hotel. We apologize for the service concerns you had with our staff. We believe in providing every guest with outstanding hospitality; therefore, we truly regret this was not your experience. This will be addressed appropriately, and we are grateful that you brought this to our attention. We appreciate your comments as they will only help us improve, and we hope you will give us another opportunity to provide you with the excellent visit you deserve. Sincerely,Hotel Management

Dear Andrea, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance.Sincerely,Hotel Management

Dear Akanksha, Thank you for leaving a review; we appreciate your feedback. Although you had a pleasant stay, but we are sorry for your disappointment with the breakfast choices not meeting your taste and will pass these comments to the concerned individual for further improvement. Please return to stay with us again for a better experience. Sincerely,Hotel Management

Dear HARIPRAKASH, Thank you for the detailed evaluation. We apologize for anything other than a completely satisfying stay and appreciate the feedback. We will address these concerns appropriately and use them for future improvements. On your next visit, we would be delighted to welcome you back and provide you with the exceptional experience you deserve.Sincerely,Hotel Management

Dear Renee, Thank you for reviewing our hotel. Our promise to our guests includes a commitment to providing a clean, fresh environment. Therefore, we are very sorry that we did not meet these expectations. We will address this immediately and genuinely appreciate your bringing this to our attention. We hope you give us another chance to show you the outstanding stay you deserve and that we are known for providing.Sincerely,Hotel Management

Dear Katherine, Thank you for reviewing your recent stay; we value your comments. We are delighted to know how much you liked our spacious rooms. However, we apologize for your disappointment regarding the noise issue from the hallways. We regret you were not entirely satisfied with the quality and condition of our accommodations. Your comments remind us there is always room for improvement, and we will review your feedback with the appropriate individuals. We hope you will come back and see us the next time you are in our area.Sincerely,Hotel Management

Dear Jenna, Thank you for choosing Extended Stay America for your recent accommodations. We're glad you enjoyed your stay and find our staff attentive and helpful. We take pride in guests' satisfaction, so we are thrilled this was your experience. We will share your compliments with the team to let them know their efforts are appreciated. It was a pleasure to have you as our guest, and we hope to see you again soon.Sincerely,Hotel Management

Dear Guest, Thank you for staying with us and leaving your comments. We sincerely apologize for not providing the clean, spotless room you expected upon arrival. We know how vital fresh accommodations are; therefore, we will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. Thank you once more for choosing us; we appreciate your business.Sincerely,Hotel Management

Dear Keisha, Thank you for taking the time to review your recent stay with Extended Stay America. We're delighted to hear that our front desk staff provided you with excellent service during your stay. We strive to provide exceptional customer service to all our guests, and we're thrilled to hear that our efforts are appreciated. We will surely pass along your kind words to our team members. Thank you for choosing to stay with us, and we look forward to welcoming you back soon.Sincerely,Hotel Management

Dear Juan, Please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We assure you that what you experienced is unacceptable by our standards, and we are looking into the matter to see where we went wrong. We hope you consider this an isolated incident and return for another stay.Sincerely,Hotel Management

Dear Priscilla, Thank you for your great feedback about your experience. Here at Extended Stay America, we take pride in creating a memorable, exceptional home away from home for our guests, so we are thrilled to read how our team took such great care of you. Thank you for posting and sharing your experience. Come back soon - we appreciate your business! Sincerely,Hotel Management

Dear KenAndCarol, thank you for being our guest. It is lovely to know that your interactions with our staff have been exceptional, and we will certainly share your words of appreciation with them. However, we are sorry for the inconvenience caused due to the housekeeping issues in your room. Our team is already working to check the areas mentioned, as providing clean and fresh accommodation is our top priority. Our front desk team makes every effort to communicate details on our amenities during check-in, and it appears as if we failed to share information on the availability of our dishes. To ensure cleanliness, we keep them at our front desk, and our team is happy to deliver them to the guest's suite as requested. We have shared your comments with our team for improvement. Please give us a second chance to provide you with the excellent service you should have received on this visit. Sincerely,Hotel Management

Dear Randy, your kind comments are greatly appreciated by all of us here at Extended Stay America. It was delightful to know that the thoughtful service provided by our dedicated associates exceeded your expectations. Our staff will be happy to know their efforts helped make your stay great, especially Amanda, Susan, and Vilma. Thank you for the exceptional review, and we hope to have you as our guest again soon.Sincerely,Hotel Management

Titiana, thank you for reviewing your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management

Vyronnise, thank you for your candid review. We are disheartened to see your rating and apologize if we were not able to provide you with the experience you were expecting from us. Please know, financial inquiries on reservations made through a third party, prepaid booking site, must be made through them, and we suggest you contact them directly. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management

Deanna, we are flattered by your generous review of Extended Stay America. It is very kind of you to recognize our devoted staff for their service. We look forward to having you as our guest again whenever your travels bring you back to our area. Sincerely, Hotel Management

Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again!  Sincerely, Hotel Management

Lia, thank you for the glowing review of Extended Stay America. It is our pleasure to offer comfortable accommodations and thoughtful hospitality at an excellent price. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management

Thank you for reviewing your experience at Extended Stay America. We are thrilled that everything went well during your stay and that you were highly impressed with the service delivered by our courteous associates. We appreciate your rating and look forward to your return visit. Sincerely, Hotel Management

Thank you for the glowing review of Extended Stay America and for recommending us to future travelers. It is our pleasure to offer thoughtful hospitality and spotless accommodations and at an affordable price. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management

Jim, thank you for being our guest. We are glad to read you liked our overall service and that our location was perfect for your needs. However, we are sorry for the inconvenience you had in your room. Feedback such as yours allows us to continually monitor and improve our guest experience. We look forward to welcoming you back soon. Sincerely, Hotel Management

Thank you for sparing some time to relay your concerns to us. We are sorry for being unable to offer you the suite of your choice. We are also sorry you were unhappy with the inconvenience you and your guest in the suite offered to you. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve. Sincerely, Hotel Management