Ratings based on 5,033 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
80% of guests recommend
3.6 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Couples
by A verified traveller

Just what we needed.

Posted 30-Jul-2014
Pros: Location & view.
Cons: Updates
Location: Close to some great parks and attractions
The Congress Plaza Hotel's best feature is its location. The view from the lake side rooms is worth the additional expense. The rooms are adequate but not spectacular. Shower/bath was pretty small even for an average size person. We had minimal interacttion with the staff, but we were here for less than 24 hours and did not need anything special, just checked in and out. Everything was clean and we could not hear anything from other guests from our room.
3 out of 5
Recommended
for Everyone
by A verified traveller from Columbus, OH

Posted 29-Jul-2014
Cons: Could definitely use some updating, as it is very dated.
Location: The location is the redeeming quality as it's on Michigan Avenue and near most site seeing spots.
Good hotel, but a bit pricey for the amenities, or lack there of.
3 out of 5
Recommended
for Everyone
by A verified traveller from baton roue, la

Older hotel, Super convenient location,

Posted 29-Jul-2014
The hotel is older and the rooms were a little dated/creepy, it's supposedly haunted which I'm into, but the location was worth it and the staff was very friendly and helpful. And they were updating lots of rooms while we were there.
3 out of 5
Recommended
for Everyone
by A verified traveller from Ontario

Good Location

Posted 29-Jul-2014
Pros: Location
Cons: Parking. Why is valet more expensive? and why is it so expensive? 39 bucks a night? seems a bit much.
Location: We went to a game at solider field and the walk wasn't bad at all. The area around the hotel is clean and nice, just not near any major shopping.
It's an older hotel (the building is over 100 years old) so i suppose there's only so much updating they can do to it. However for the price it would be nicer if the bathroom was a bit more up to date, more room, also i booked a single queen and got two doubles.
3 out of 5
Recommended
for Everyone
by A verified traveller from Toronto

Pros & Cons

Posted 29-Jul-2014
Pros: proximity to Loop's attractions 19th century style (just in the lobby)
Cons: elevators overall appearance with the room and in the corridors
Location: Art institute Shedd aquarium Grant park Millennium park
Hotel was OK in case you are looking for something close to Grant park and other loop attractions. However, the elevator experience in the Buckingham wing was not that great. Hotel needs more cleaning and renovation.
4 out of 5
Recommended
for Everyone
by A verified traveller from MI

Nice hotel with good location

Posted 29-Jul-2014
This hotel was reasonably priced in a nice location. The historical feel provided lots of character and the hotel staff was so friendly and helpful.
2 out of 5
by A verified traveller

Posted 28-Jul-2014
Not impressed. The hallway and room smelled like somebody was smoking some funny stuff. The room needed updating. The room was very dark. TV needs to be bigger. It could be a wonderful place if some time and money were put into it. It's a great location though.
4 out of 5
Recommended
for Everyone
by A verified traveller from Wheeling, IL

A night downtown

Posted 28-Jul-2014
First time at the Congress Hotel. Good location in the South Loop. Close to the Museums and Soldier Field. A lot of nice places to eat around the area. The hotel is pretty busy and it is big. Our Standard King bed bedroom was rather small but clean
3 out of 5
Recommended
for Everyone
by A verified traveller

Great location

Posted 28-Jul-2014
Great Central location. Lobby was beautiful! Room was Not! Very outdated and in need of repair. Was clean but bathroom grout needed redone, toilet had a chunk of porcelain missing close to the floor. The hallway walls needed repainted, there were scuff marks all over the walls. The staff was friendly. Just expected a little more updated for what I paid.
4 out of 5
Recommended
for Everyone
by A verified traveller from Grimsby ON

Central and Resonable

Posted 28-Jul-2014
An older hotel in a great location with signs of being brought back to life. Very nice bar and breakfast buffet and omlette statiuon were great. Perfect location downtown close to all transit and sites.