Ratings based on 5,413 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
81% of guests recommend
3.6 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.0 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveller

Crappy room and amenities. Close to Art institute.

Posted 1-Sep-2014
Room was very outdated but for the most part clean. The lobby and common areas were breaking down and in disrepair. It was close tothe Art Institute and Millenium Park but quite a walk from good restaurants and the best shopping. I will be staying further north next trip. Learning experience.
3 out of 5
Recommended
for Everyone
by A verified traveller from Winnipeg, Manitoba

Nice hotel close to tourist attractions

Posted 1-Sep-2014
Nice hotel but some of the staff wasn't very friendly and there was never any hot water when I showered. Great location though. Close to most of the great tourist attractions and there's a lot of places to shop not far away. I loved the way the hotel looked, very historical but it's need a little bit of a facelift. Overall, not a bad place to stay, it was nice and quiet but needs to be fixed up a bit
4 out of 5
Recommended
for Everyone
by A verified traveller

Central to attractions. Suitably located but date.

Posted 30-Aug-2014
Great time in the city. Just needed the hotel to sleep.
3 out of 5
by A verified traveller

Good location, but very dated

Posted 29-Aug-2014
Pros: Location if you require the downtown area, if you want to be close to the shops, it is a little too far
Cons: The decor, lifts, getting rid of the street sounds and next door sounds, generally update the whole hotel
Location: Cloud gate, the art gallery
It is a good location just a very dated hotel which needs multiple improvements
4 out of 5
Recommended
for Everyone
by A verified traveller

Great view

Posted 28-Aug-2014
Pros: Location, price
Cons: Remodel
Location: Good location very walking, trains , buses around the city
Service was good...it was cool to stay in a piece of Chicago history
4 out of 5
Recommended
for Everyone
by A verified traveller from Houston

Convenient location

Posted 28-Aug-2014
Pros: Good price
Cons: No frigobar or pool
Location: Beside museum district and lake front
Moderate price for good location. Basic facilities, but clean. Helpful staff
4 out of 5
Recommended
for Everyone
by A verified traveller from Evansville, IN

A nice, older hotel in a great spot!

Posted 28-Aug-2014
Pros: It's convenient location, and the price for the rooms are relatively inexpensive for its location.
Cons: New carpeting.
Location: It is in a great location, across from Grant Park, and within a short distance from Millennium Park, Navy Pier, Magnificent Mile, the Shedd Aquarium,
I have stayed at the Congress Plaza hotel twice now. It is an older hotel, and so it is not in pristine condition, but it is fine for my requirements. It is clean and doesn't have pest problems that I have ever experienced. My only real complaint is that it seemed the housekeeping service was not replacing my drinking glasses each day as they should have been doing. I drink Sprite, so maybe the glasses didn't appear dirty at a glance to them, but they should still change out the glasses. My bed was made each day, and the I got fresh towels each day, so the thing with my glasses was my only real annoyance.
3 out of 5
Recommended
for Everyone
by A verified traveller

Loved my stay.

Posted 28-Aug-2014
Pros: I love it that this hotel has lots of history and charm.
Cons: Paint job.
Location: Great location on Michigan Ave. We were able to access many places by bus, L and lots of walking. We walked to the 12th Street beach twice.
My daughter and I had a great time in Chicago and enjoyed our stay at the Congress Hotel.
3 out of 5
Recommended
for Everyone
by A verified traveller from St. Paul, MN

Great location

Posted 26-Aug-2014
Can't beat the location right on Grant Park downtown. Close to museums and public transportation (and a 24 hour Dunkin Donuts!). It's a grand old hotel, but the rooms have seen better days. Worn carpets and sparse furnishings in the room, but it was clean and comfortable enough with a great view. The desk staff was very helpful when we needed to print our boarding passes.
3 out of 5
Recommended
for Everyone
by A verified traveller from indianapolis, indiana

Great location and price.

Posted 25-Aug-2014
Great location and price. Needs new carpet. Very stained carpet in our room. Beds are very uncomfortable. Enjoyed the history of the building. Time for a remodel.