Ratings based on 5,946 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
81% of guests recommend
3.6 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Montana

Posted 25-Nov-2014
Pros: Ambiance
Cons: foot rests in the lobby
Location: very central and walking distance to all major attractions
Very "old world" in elegance. Have stayed here before and love it!
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 25-Nov-2014
Considering the room condition,I think this hotel quite expensive. but this hotel still reliable to stay. It is safe and easy acces to everwhere (e.g: direct train to airport)
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 24-Nov-2014
Small, comfortable rooms in a hotel with a beautiful lobby and a rich history. And it's conveniently located in downtown Chicago.
4 out of 5
Recommended
for Everyone
by A verified traveller

Great location...old building.

Posted 24-Nov-2014
Pros: Price, location, employees are friendly
Cons: re-grouting the bathroom, temperature controls, televisions are old.
Location: Very close to everything! Quick cab ride to anything that is out of walking distance, very nice views of downtown & the lake.
I chose this hotel because it was half the price of a nearby hotel in which I was attending a conference. This hotel is an older building and it seems like the rooms haven't been updated in awhile...but that's likely why these rooms are more affordable. There was plenty of room & free wifi is always good! I've definitely paid more for less.
3 out of 5
Recommended
for Business Travellers
by A verified travellerfrom Texas

Historic and comfortable, but...

Posted 24-Nov-2014
Pros: Cost, atmosphere
Cons: Get rid of the Chicago city transit rail? I know -- not likely.
Location: Within walking distance of some of the coolest museums in the nation.
It's a great place if you're into retro architecture and such. My one complaint was -- as my room was on the side facing the city rail tracks -- I didn't sleep very well. As for a room one of the street sides, and you'll love the vibe of the place.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom boston

Convenient locatiom

Posted 24-Nov-2014
Could hear the people in the next room talking Noisy traffic all night
3 out of 5
by A verified traveller

Posted 24-Nov-2014
During I and my wife's stay, the room was terribly cold. And bed making was not done one day.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom New Hampshire

Old Hotel Charm

Posted 22-Nov-2014
We stayed here because of its reputation as "haunted", and the location was excellent. The older building and style is charming. The rooms could use a bit of updating and refurbishing, however I would hate to see it loose the old style of the hotel. The staff is excellent and very kind.
5 out of 5
by A verified travellerfrom Ny

Nice hotel

Posted 22-Nov-2014
Excellent location. Good staffs. Friendly management,
2 out of 5
by A verified traveller

Congress Plaza Hotel Review

Posted 22-Nov-2014
I would not recommend this hotel for business travelers. It is not suitable. There were no soaps, shampoos or wash clothes in my room.