Ratings based on 5,002 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
80% of guests recommend
3.6 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveller

Posted 20-Jul-2014
Bad dont come here, is not a good option Is cheAp but thats what you get! You buy cheap you get cheap
3 out of 5
by A verified traveller

Posted 20-Jul-2014
Pros: Location
Cons: A good sprucing up. Everything look worn & tired
Staff was helpful but the rooms need some work. The guest rooms are a bit dingy. Things like the light fixtures need cleaning. I had to ask a maid every day to clean my room. I would get back after 5:00 p.m. Beds not made, no new towels & a can full of garbage.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great Hotel

Posted 19-Jul-2014
Stayed two nights, easy to find, friendly helpful staff. Room was large with a great view! Great location. Clean and very quiet. Would definitely return again!
3 out of 5
Recommended
for Everyone
by A verified traveller

Great Location! In need of major renovation!

Posted 18-Jul-2014
Pros: Great Location and Historic Architecture!
Cons: The carpet was filthy. Everything in the room needed cleaning and updating. I will say the bedding and bathroom were clean.
Location: The neighborhood was fantastic with plenty of dining options. We visited the Art Museum and Grant Park for the "Taste of Chicago".
The hotel bar and restaurant were nice, but a little pricey. The hotel staff did not seem interested or invested in providing quality customer service.
3 out of 5
Recommended
for Everyone
by A verified traveller

Business trip

Posted 18-Jul-2014
It was what was described on your site. Just a bit old and dated and costly.
3 out of 5
Recommended
for Everyone
by A verified traveller from chicago

Posted 17-Jul-2014
Pros: the place was perfest for walking out and looking at the view from the window was great. light at night was beautiful staff was polite and cheerful
Cons: the doors
Location: very convinient for everything
only stayed 1 night to see the fireworks and the lake i am from chicago but staying at a hotel overnight was great, hotel for me looks like a big building something different from hotels i have been.
3 out of 5
Recommended
for Everyone
by A verified traveller from Illinois

Nice for the price.

Posted 17-Jul-2014
Location: Right in front of the Buckingham fountain.Within easy walking distance of Millennium park , the Art Institute, and the Magnificent Mile.
It's an older hotel, and it has not been kept as fancy as some of the pricier old hotels in Chicago. It's located in a decent location near many downtown sights. For the money, it is clean and comfortable.
3 out of 5
Recommended
for Everyone
by A verified traveller from Indiana

Perfect location. Close to my son's college.

Posted 15-Jul-2014
The only complaint was that the tv didn't work. However, we weren't there to watch tv so it didn't really bother us.
4 out of 5
Recommended
for Everyone
by A verified traveller

Great location by Grant Park.

Posted 15-Jul-2014
Pros: Within walking distance to all places we wanted to visit. No street noise.
Cons: Room air conditioner was noisy. Add towel bars in bathroom.
Location: Walking distance to Willis Tower, museums, Miracle Mile, Navy Pier, Amtrak Union Station
Walking distance to Willis Tower, museums, Miracle Mile, Navy Pier, Amtrak Union Station. Nice view of Lake Michigan. Very friendly restaurant waitstaff. No swimming pool!
3 out of 5
Recommended
for Everyone
by A verified traveller from TN

Location and view of the lake

Posted 14-Jul-2014
Pros: Location, view from the room, large room and bed, in room safe.
Cons: Renovate and update the rooms and the restaurant. Even minor cosmetic changes to the curtains, shower rod and shower curtains would help.
Location: Near Grant Park, Willis tower, lakefront and Michigan Ave. shopping
I chose this hotel for a weekend getaway when my go-to Chicago hotel (The Palmer House) was booked. It had been recommended by a co-worker. This hotel has so much potential but is very outdated and in need of renovations and cosmetic changes. Lots of space, great views and great location. The price was nice but I believe acknowledges that other places provide nicer accommodations. Loved that we were able to check-in early, put our luggage in our room and hit the town. However, we had to call maintenance due to a clogged drain and no hot water. Maintenance responded promptly and fixed the drain but merely threw the rather large "clog" in the toilet and left it for me to find. Gross! The onsite restaurant was so out-dated we did not even want to try the food and opted to walk down the street for even a cup of coffee. The staff was helpful but not overly nice or welcoming. The guys at the valet desk were the exception offering great tips and directions to area attractions. I may be back but only if the price is right and the Palmer House is booked.