Ratings based on 5,687 Verified Reviews
They paid and stayed. We double-checked.
3.6 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.0 Hotel condition
They paid and stayed.
for Everyoneby A verified traveller from Malvern, PA
Location, location, locationPosted 19-Oct-2014
Pros: The hotel is right on Michigan Avenue directly across from Grant Park. Great views of the park and Lake Michigan.
Cons: The rooms need refurbishing... the interior doors in our rooms were so thick with many years of repainting that they were hard to open or close.
Location: Reasonable walk to the Art Institute of Chicago, tour bus stops, Grant Park, Millennium Park, the lake and many restaurants and shops.
My daughter and I came to Chicago to visit colleges. This hotel is adjacent to Columbia College of Chicago and a short walk from the School of the Art Institute of Chicago. Lovely location and well kept, though the facilities are quite old and a bit dated.
for Everyoneby A verified traveller from Portland, OR
Fun, old, and quirky!Posted 18-Oct-2014
This hotel is awesome. It's old, and has a lot of quirks that could be inconvenient for anyone looking for the familiar poshness of a chain hotel. My family of 4 loved it. The staff was nice and responsive, the room (standard double) was small, but very comfortable for our week-long stay. The character of the hotel was fantastic. It felt very much like a piece of Old Chicago, which was great fun. Walkable to everywhere we wanted to go, and directly across from the finish line of the marathon and Buckingham Fountain. We would definitely stay here again.
by A verified traveller from chicago
Old hotel nothing like in pictures, in rough shapePosted 18-Oct-2014
The hotel was very old dingy and spooky nothing like in pictures.
by A verified traveller from California
overpriced old hotel in the center of ChicagoPosted 17-Oct-2014
Pros: location right across Michigan Park
Cons: interior, furniture, service,
The location of the hotel is great, but that all about it. The interior and furniture are old and worn out. It looks as if they have been painted over a at least a couple of times. The staff was okay however the problem I had withy the TV in my room was not addressed correctly and did not even got a note that a technician had fixed the problem.
for Everyoneby A verified traveller from Nova Scotia
Great location for the marathon.Posted 16-Oct-2014
The hotel was very outdated. The bed was comfy but the pillows were extremely hard. The staff was easy to deal with. The lobby resturant did not impress me with the quality of food they served (compared to the other places I at at throughout the five days).
for Everyoneby A verified traveller from Wisconsin
Great Location for a decent PricePosted 15-Oct-2014
I stay here frequently for business. The location is very good and the price for what you get also very good. If this is a major event for you or you are very picky then go somewhere else. It has decent Wi-Fi, hot water and clean rooms -- enough for me.
by A verified traveller
Old hotelPosted 14-Oct-2014
Old dirty hotel - really disgusting - small and dingy. No insulation on the window - we could hear everything outside. Air conditioner didn't work. Room and hallway smelled bad. Location was the only good things.
by A verified traveller from Wisconsin
Good location, poor conditionPosted 14-Oct-2014
Pros: Location is great.
Cons: The facilities need an overhaul and front desk staff could use a course on hospitality.
Front desk staff were rude and short with requests. The hotel itself was generally clean, but unkept. Carpeting is old, paint on trim and doors was done sloppily. The plastic shower curtain had a tear in it. The grout was breaking apart. The toilet lid was chipped and displaced from the toilet. The comforter was thin and torn. Temperature cannot be controlled from the room and the grate was pulled from the unit. The tv was fuzzy and would turn off on its own until a maintenance man came and wiggled the wires. We were there 4 nights and shampoo/conditioner was not left until we requested more.
for Everyoneby A verified traveller
Beautiful and InexpensivePosted 14-Oct-2014
Pros: Location, view, historic interior
Cons: New room doors and furniture.
Location: On Michigan Avenue right at the center line of Grant park. Great location.
I almost didn't stay here after reading some of the reviews but I am so glad that I did. I got a room for about $40 less than the Best Western Grant Park Hotel where I stayed last month and the Congress Hotel is a couple of blocks north which is the direction I am always walking. It is also very close to the South Grant Park underground parking. Some people have complained about the rooms - I loved mine. High ceilings, lake view (and the Buckingham Fountain in the distance), and yes, older rundown wooden furniture (the bed was fine) - it reminded me of hotels in Europe. The bathroom was updated. The public areas are those of a high end hotel but the cost is that of a run-of-the-mill chain hotel outside of a city center. There was no noise, other than the standard traffic noise from the street below (you have to expect that with a lake view room). You cannot control the room temperature other than controlling the fan speed, so maybe I lucked out being there during beautiful, cool weather when I didn't really need cooling or heating.
by A verified traveller from Michigan
Congress Hotel Chicago MarathonPosted 14-Oct-2014
DO NOT stay in the Buckingham Wing of this hotel. I booked it 6 months in advance and paid more because we were there for marathon. The location was ideal and the view was fantastic. However the Buckingham Wing was in terrible shape. The hallway walls and doors were damaged and scraped up. The floor had been a smoking floor and smelled like smoke in hallways. They turned it into non smoking floor due to marathon. There were cobwebs on ceiling, the toliet came up to your mid calf and any attempts at updates were not done correctly. I was extremely disappointed. I don't generally ask for a room change but did in this case. It was not possible due to marathon.