Ratings based on 4,838 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
80% of guests recommend
3.6 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by mope from s

Nice hotel close to grant park, nice view lake Mic

Posted 19-Apr-2014
Could have more ice machines, had to walk to other side of floor for ice.
2 out of 5
by Farrah from Chicago, IL

Convenient location

Posted 18-Apr-2014
The hotel's location was very convenient and close to a lot of the tourist attractions. The staff were very friendly and professional. The hotel itself wasn't the best that I've seen or stayed. The beds were too firm. The water was almost cold and took forever to warm. Even the water at its warmest temp was luke warm. The parking fee is overpriced. The fee was 39 dollars per night, but the surrounding parking garages were 20-25 dollars for overnight. There were no vending machines anywhere the only vending machines were soft drinks. The arcade games didn't work properly and there were no out of order signs placed on them. My overall stay was alright, but most definitely not the best.
4 out of 5
Recommended
for Couples
by Marjorie from Milwaukee

Hotel is near the Art Inst. and Milenium Park.

Posted 17-Apr-2014
Pros: It is a building with great character. I prefer the classic properties like this one to modern hotels.
Cons: Water temperature in the shower was a challenge. I did have a defective coffee pot and had to ask for replacement 2 times.
Location: I was visiting the City to see friends so didn't take advantage of the many resources. The area has theater, good food, shopping, and services
I was happy with my time at the hotel. The room was great, bed very comfortable and the pillows wonderful. Enjoyed the huge room with large windows. I asked for a Lake view and was given one, It was great. I was able to look at park, fountain, Michigan Ave and the water. It is a reasonable walk to loop attractions and shopping. Buses and trains are close.
2 out of 5
by A verified traveller

I had contents taken from my hotel by the staff

Posted 16-Apr-2014
There were contents stolen from my room and all that was done was that I was asked to file a report with their security. I was not offered any compensation and was left with the impression that there will be nothing done about it. I cannot offer a good or average rating on a hotel where I do not feel comfortable leaving my belongings in my room and when told about the crime have it brushed off. I would never stay there again.
4 out of 5
Recommended
for Couples
by A verified traveller

Nice hotel on Michigan

Posted 15-Apr-2014
It was perfect for my girlfriend and I. Definitely great for the price.
3 out of 5
Recommended
for Business Travellers
by A verified traveller

over view

Posted 14-Apr-2014
Pros: Location
Cons: Some structural upkeep needed like cracked / worn areas Had to run the hot water for a long time before getting hot water for a shower
Was in town for a conference and could not get into the hotel conference was held and we wanted to be close.
3 out of 5
Recommended
for Everyone
by chelsea from a

No air conditioning and it was hot in our room..

Posted 14-Apr-2014
The bellman were helpful, but my son cut his foot on glass that was on the floor in our room..
2 out of 5
by Lin

This place is in need of a lot of care.

Posted 14-Apr-2014
Location is good otherwise I seriously considered changing properties. The youth hostel down the street seemed to be in better condition. Will not stay here again.
3 out of 5
Recommended
for Families
by David from Atlanta, GA

Great Value with great access to attractions.

Posted 14-Apr-2014
Pros: Location free internet.
Cons: rooms out dated, carpet warn, etc.
Location: Great location for seeing the city and main attractions.
I was there on spring break with my son. Therefore we spent most our time out of the hotel seeing the sites. The hotel is in a great location. easy access to the L and easy walking distance to the museums and key sites.
4 out of 5
Recommended
for Everyone
by Anthony from San Antonio, TX

Location Location Location

Posted 14-Apr-2014
Pros: It's central location. The room's view. The staff. The bed was comfortable.
Cons: There were few outlets available for recharging the various gadgets that a traveler would need to keep powered up. The room was a little warm.
Location: In downtown close to must-see sites like Millennium Park, Art Institute of Chicago, and Grant Park. Much else is easily found using the subways near.
Check in was simple and quick. The room was a little difficult to find, but not that difficult. The room itself, as is the hotel, is styled in an antique, old style that was charming. The room's view from the window was amazing. Checkout was quick and simple as well. The staff was courteous and helpful.