Ratings based on 5,396 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
81% of guests recommend
3.6 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveller

Loved my stay.

Posted 28-Aug-2014
Pros: I love it that this hotel has lots of history and charm.
Cons: Paint job.
Location: Great location on Michigan Ave. We were able to access many places by bus, L and lots of walking. We walked to the 12th Street beach twice.
My daughter and I had a great time in Chicago and enjoyed our stay at the Congress Hotel.
3 out of 5
Recommended
for Everyone
by A verified traveller from indianapolis, indiana

Great location and price.

Posted 25-Aug-2014
Great location and price. Needs new carpet. Very stained carpet in our room. Beds are very uncomfortable. Enjoyed the history of the building. Time for a remodel.
1 out of 5
by A verified traveller

Security lacks

Posted 25-Aug-2014
I kept on being woken up by various people in the rooms next to me and it would take more than a hour for security to respond and when they did they did nothing. I had to leave the hotel hours before my flight so I could sleep at the airport.
2 out of 5
by A verified traveller from Texas

Bad experence

Posted 25-Aug-2014
1- very bad servece since check in to check out from staff 2- Parking service is very bad where I took the car through the hotel and at the request of the car pm the next day and found that the car had damaged , when asked to take action from the hotel they did not provide any action necessary as the service has through them and the sad Contact Person liability company positions. 3-the pictures the hottel post are not the same as should be the floor dirty , bad furniture & bathroom . This hottel has very nice position in chicago il and crowded so the don't care about customer , i thinke its deserve two star only
3 out of 5
by A verified traveller from Las Vegas, NV

Good location close to everything

Posted 24-Aug-2014
They advertise free wireless internet and fee wired internet, but just when check in you real use that the wireless is just for one device at time and the connection is terrible. The high speed wired internet didn't work. One of the days they didn't clean our room , they just make the beds, didn't take out the trash or replace towels.
2 out of 5
Recommended
for Everyone
by A verified traveller from QC, Canada

Great location, avoid the Buckingham wing!

Posted 24-Aug-2014
Booked a smaller room with queen size bed. Got a room in Buckingham wing which is old, tiny, not renovated or well taken care of. Rest of the hotel seemed cleaned and looked like the pictures. Staff was great and room clean considering the situation. Would not recommend my room as was not worth the price! But great location thus would recommend the hotel if you book a big room!
2 out of 5
by A verified traveller from Germany

Dirty and unpleasant

Posted 24-Aug-2014
Pros: Location
Cons: Everything: management, building condition, cleanliness, friendliness, food availability
Hotel is old and not well maintained. Worst of all was the mold all around the bathtub. After complaining and showing the picture of the bath tub at the front desk I was given another room. Check-in and check-out were OK but front desk personnel was not particularly friendly.
5 out of 5
Recommended
for Everyone
by A verified traveller from michigan

The hotel was very good loved the view of the lake

Posted 23-Aug-2014
Our stay was wonderful I appreciated the pleasant experience.
2 out of 5
by A verified traveller from Peoria, IL

Not so Grand.

Posted 23-Aug-2014
Pros: The staff was very good. We had great help with the Valet and the recommendations for eateries.
Cons: Time for some updating. Our wallpaper was old. The sheet tile in the bathrooms was very baby blue and out dated. And the curtains were just funny.
Location: Location was great. Right across from Buckingham Fountain! So pretty! And plenty to eat near by.
Overall, my experience was not bad...just not as clean as I would wish it to be for the price. The hotel is lovely but definitely dated, especially the rooms. The Grand may want to do some updating on the carpets, painting, bathrooms in the rooms, and the plastic curtains.
3 out of 5
Recommended
for Everyone
by A verified traveller from Vancouver, BC

Excellent location with average amenity.

Posted 23-Aug-2014
Pros: Location
Cons: It's due for a major renovation.
Location: Walking distance to Lake Michigan, And almost all other downtown area south of the river.
We have a good experience with out stay there. Will return in the future when visiting Chicago again.