Ratings based on 7,955 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
83% of guests recommend
3.6 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveller from Fort Worth

Hotel in good area needs updates

Posted 31-Jul-2015
Lobby was nice, room looks outdated, hotel staff was more concerned with their personal conversation than with customers
3 out of 5
Recommended
for Everyone
by A verified traveller

Convenient Hotel

Posted 31-Jul-2015
The hotel was nice, our room and view was beautiful. The hotel itself is very convenient from the city, and the parks. However, little essential would have to be bought at the gift shop and are not offered free, and there is no pool.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel and near to tourist attractions.

Posted 31-Jul-2015
This hotel is close to everything. Walking distance from tourist attractions.
3 out of 5
Recommended
for Everyone
by A verified traveller

A bargain with some disadvantages

Posted 30-Jul-2015
Pros: Clean, conveniently located,and comparatively inexpensive
This hotel was conveniently located and clean. The rooms were poorly decorated with old furnishings and doors that did not close properly. The wi-fi did not work well. The cleaning crew knocked on the door multiple times during the day but did not arrive to clean the room until late afternoon. The elevators were small an inadequate for the number of rooms. The air conditioning was loud and difficult to adjust. The bathroom fixtures were outdated and the shower small, but there was adequate hot water and the sink and toilet worked.
1 out of 5
by A verified traveller

Bad hotel, good location

Posted 29-Jul-2015
Pros: It is conveniently located near many of the Chicago attractions.
Cons: EVERYTHING could be improved!
Location: Conveniently located near Art Museum and Millennium Park.
This hotel has tried to cut costs anyway they can. The towels have old stains on them. How much could each of these simple white towels cost them to replace? My room, which was supposed to be "recently renovated" looked straight out of a 1930s movie, which is probably how old this hotel is. The electronic keys for the rooms were so old and been reused so much that I had to get new ones multiple times, just to be able to enter the room. My bathroom sink faucet was broken and they could not fix it. It opened and closed in the same direction! The lamp next to the bed did not work and they did not fix it for the whole week I stayed there. Their Concierge & Bell staff are the same. Some were real rough! Out of the two elevators, one was broken during part of my stay. And when they were working, made some scary noises, which makes me wonder if they are cutting costs on elevator maintenance as well. I will never stay at this hotel again!
3 out of 5
Recommended
for Everyone
by A verified traveller

Ok hotel bad staff

Posted 29-Jul-2015
The hotel was suitable, but the staff always rude and unfriendly. Not the best managed hotel I ve ever been in.
1 out of 5
by A verified traveller from St. Louis

Messed up reservations

Posted 28-Jul-2015
Location: Great location!!
I reserved two rooms through Expedia for the same dates. However, only one room was held. So 6 people had to stay in one room. No offer to compensate us for the inconvenience even after I showed them the documentation of the room reservation. Also, had to talk with billing office to get a refund on the second room. Billing office only available 9-5 on weekday.
2 out of 5
by A verified traveller

Not worth the money.

Posted 28-Jul-2015
Disappointing. Other options for only a little more cost provide a much better experience.
4 out of 5
Recommended
for Couples
by A verified traveller from MN

Cheap hotel, relatively central location

Posted 28-Jul-2015
Pros: Helpful staff, good price
Cons: Hotel is showing it's age- paint chipping on door frames in room, carpet getting worn in spots
Location: Several blocks south of the river, so a bit of a walk from most tourist hot spots. Very near Buckingham fountain
Hotel is showing it's age (paint chipping on door frames in room, carpet getting worn in spots) and room lacked some amenities (no mini fridge, microwave, coffee maker), but very helpful staff. Hotel is a bit removed from most major attractions (several blocks south of the river), but the price was good. Valet parking is $44/day.
4 out of 5
Recommended
for Families
by A verified traveller

Posted 27-Jul-2015
Convenient location for loop area, spacious for a downtown hotel, a little more expensive than expected.