Ratings based on 5,718 Verified Reviews
They paid and stayed. We double-checked.
3.6 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.0 Hotel condition
They paid and stayed.
for Everyoneby A verified traveller from florida
Hotel close to trainPosted 22-Oct-2014
Room was so cold, room heater had to be brought in. No hot water, had to let water in sink and tub run for 10 minutes to get warm. Housekeeping had to be called at 3pm to clean room. Safe I room was so high,had to stand on a chair to reach. Aside from that, location was great, bed very comfortable, and hotel staff was very accommodating.
for Everyoneby A verified traveller from Omaha
Great location!Posted 21-Oct-2014
Pros: Love the nostalgia, the lounge was great. Staff in the Gazebo were very nice!
Lots to do in the area! All the staff were very helpful.
by A verified traveller
Nice hotel, good location. Terrible staffPosted 21-Oct-2014
The staff were horrible to deal with. Not friendly at all. There was a girl named Nicole there the evening we were there and when approaching her to ask about the business center it was like we were bothering her. When we were in the business centre we heard her complaining to another staff member about not wanting to deal with the guest and didnt want to talk to anyone and wished her shift was over . It was very awkward sitting and listening to this, seeing as we were the more recent guest to talk to her. Very rude. The girl at check out with blue nail polish and dark rimmed glasses and the valet guys were the only pleasant people. Would never go back because of the front desk staff
for Everyoneby A verified traveller
South Loop convenience.Posted 20-Oct-2014
Pros: Location, location, location.
Cons: Check-in is at 3:00pm. The in-house pub didnt open until 4:00pm. They could accommadate early arrivals to opening the bar a bit earlier.
Location: Location to downtown Chicago is great. If the day is nice, you can walk just about anywhere downtown. Easy access to CTA.
Great price, great location. Had a rattling in the walls of my room that kept me awake at night. Otherwise a good stay.
for Everyoneby A verified traveller from Malvern, PA
Location, location, locationPosted 19-Oct-2014
Pros: The hotel is right on Michigan Avenue directly across from Grant Park. Great views of the park and Lake Michigan.
Cons: The rooms need refurbishing... the interior doors in our rooms were so thick with many years of repainting that they were hard to open or close.
Location: Reasonable walk to the Art Institute of Chicago, tour bus stops, Grant Park, Millennium Park, the lake and many restaurants and shops.
My daughter and I came to Chicago to visit colleges. This hotel is adjacent to Columbia College of Chicago and a short walk from the School of the Art Institute of Chicago. Lovely location and well kept, though the facilities are quite old and a bit dated.
for Everyoneby A verified traveller from Portland, OR
Fun, old, and quirky!Posted 18-Oct-2014
This hotel is awesome. It's old, and has a lot of quirks that could be inconvenient for anyone looking for the familiar poshness of a chain hotel. My family of 4 loved it. The staff was nice and responsive, the room (standard double) was small, but very comfortable for our week-long stay. The character of the hotel was fantastic. It felt very much like a piece of Old Chicago, which was great fun. Walkable to everywhere we wanted to go, and directly across from the finish line of the marathon and Buckingham Fountain. We would definitely stay here again.
for Couplesby A verified traveller from England.
Well positioned for downtown Chicago.Posted 18-Oct-2014
Pros: It's position and overall value for money.
Cons: Having bothered to refurbish the rooms, the overall effect was diminished by lack of attention to final detail e.g. Bathroom door.
Location: Well placed directly opposite the park providing easy access to shopping areas and usual tourist areas e.g. Navy Pier, Willis tower, river cruises.
We wanted a couple of days in central Chicago while visiting family in St. Charles so we wanted a well priced hotel that was central to most amenities. Using the Expedia pages, the Congress seemed to offer most of what we wanted at a competitive price, although one or two reviews caused concern over room quality and friendliness of staff. Our experience confirmed that we made the right choice in that: 1. Checking in was a breeze and although we arrived before 3p.m. there was no problem getting into the room. 2. We were located in the South Tower on the 7th floor with a great view over the Park looking past Buckingham Fountain out to the Lake - well worth paying the extra for the view. 3. The room had been refurbished but retained the character of the hotel with high ceilings and large floor area. 4. The bathroom door was a poor fit and some nail heads were protruding from the architrave - bit of a concern and did not reflect the overall ambience of the room. 5. Coffee, soaps and towels were refreshed on a daily basis and the housekeeping staff kept the room in good order. 6. We only dined in one evening and had a good meal (quality and quantity) served by a friendly staff. (Some other guests didn't have a particularly good experience being served by a very off-hand waitress who made an error in identifying the soup of the day, but insisted on serving what was on the menu without checking if this was acceptable). 7. The Concierge staff were helpful and friendly.
by A verified traveller from chicago
Old hotel nothing like in pictures, in rough shapePosted 18-Oct-2014
The hotel was very old dingy and spooky nothing like in pictures.
by A verified traveller from California
overpriced old hotel in the center of ChicagoPosted 17-Oct-2014
Pros: location right across Michigan Park
Cons: interior, furniture, service,
The location of the hotel is great, but that all about it. The interior and furniture are old and worn out. It looks as if they have been painted over a at least a couple of times. The staff was okay however the problem I had withy the TV in my room was not addressed correctly and did not even got a note that a technician had fixed the problem.
for Everyoneby A verified traveller from Nova Scotia
Great location for the marathon.Posted 16-Oct-2014
The hotel was very outdated. The bed was comfy but the pillows were extremely hard. The staff was easy to deal with. The lobby resturant did not impress me with the quality of food they served (compared to the other places I at at throughout the five days).