Ratings based on 6,794 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
82% of guests recommend
3.6 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom B

Just OK

Posted 20-Dec-2014
This hotel is located in a great part of Chicago. It is super close to mass transit and some major attractions. However, the hotel itself is just ok. The lobby area is beautiful but once you move past that, the rooms are very worn and outdated. I prefer the trendy hotels like Hard Rock or Acme and will stay at one of them next time.
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 20-Dec-2014
We just stayed one night, but it was ok. Definitely old... Could use a lil uplift. I understand the building is from the late 1800's but the carpet is dirty and it could use a little facelift. But over all I give it a 3 out of 5
4 out of 5
Recommended
for Everyone
by A verified travellerfrom calif

Room with a view

Posted 19-Dec-2014
We were upgraded to a room with a view for no extra charge. The hotel clerk, Cindy was very gracious. When our TV wasn't working properly the maintainence man was friendly & highly competent. We highly recommend it!!!
3 out of 5
by A verified traveller

convenient and affordable

Posted 17-Dec-2014
Pros: location; cost
Location: just a few blocks south of the Art Institute; Pritzker Millenial Park and ice skating rink nearby;
Good location; affordable at $90 per night weekend downtown Chicago; older hotel that could use some maintenance and upkeep;
3 out of 5
by A verified traveller

Nice hotel, bed was comfortable

Posted 17-Dec-2014
Stayed here to attend a concert the night before my birthday. Hotel was clean & bed was comfortable. Ate dinner at the restaurant. The dinner was excellent however the next day when I went over our receipt the server charged us for 6 TALL cocktails when we had 2 regular & 4 TALL. The TALL were in a glass with a stem & held the same amount as the regular. Ran the water in the shower for almost 20 minutes & it still was not even warm. Upon check out I handed the attended our room keys & gave her our room number. Her only response was that we were all set. Did not even inquire about our stay.
2 out of 5
by A verified travellerfrom chicago

Nice location and view, bad service/ maintenance

Posted 17-Dec-2014
Pros: Only the lake view and its location
Cons: A lot needs to be improved
The location and lake view are expectacular bud the service and maintenance were very poor. There was bad smell in the elevator and rooms hallway in addition there was no ice in the ice maker...it does not fulfill the required quality of its location.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom california

Posted 16-Dec-2014
Even though the price was right, the rooms were run down a bit. But excellent price and beautiful view.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Melbourne

Affordable hotel close to heart of Chicago.

Posted 16-Dec-2014
Lovely, clean, large room. Bathroom and room needs to be renovated and updated however had no problem with the actual facilities. Very close to all things downtown. Would go back and stay next time.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom London

It's like 1971!

Posted 16-Dec-2014
Bottom line - it's OK. The decor is extremely dated. Room is reasonably clean but lacks sound insulation. Traffic noise and people talking in the corridor could be easily heard. The air heater is also on the noisy side.
5 out of 5
Recommended
for Everyone
by A verified traveller

Excellent

Posted 15-Dec-2014
Very good service!!! Thanks. Had a wonderful time! I will come again