Ratings based on 5,569 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
81% of guests recommend
3.6 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from Fort Wayne, In

Trip to Chicago for a Tradeshow

Posted 29-Sep-2014
Pros: Location...
Cons: Nothing
The Hotel was very comfortable and within walking distance of everything we wanted to visit. We especially enjoyed the lake view of the sunrises. They were a beautiful start to the day. The Hotel staff were quite helpful with all our needs.
3 out of 5
Recommended
for Everyone
by A verified traveller

Decent hotel. Great location.

Posted 29-Sep-2014
The hotel is very old. You can feel the history instantly. The location is its most attractive feature. We would stay again.
4 out of 5
Recommended
for Everyone
by A verified traveller from UK

Great views and close to all Downtown spots

Posted 27-Sep-2014
Pros: Location, cleanliness and views. Quiet room.
Great venue, good staff, very clean and spacious room.
4 out of 5
Recommended
for Everyone
by A verified traveller

May be the best deal in the Chicago Loop

Posted 27-Sep-2014
We have stayed numerous times in this hotel and keep coming back. Yes, it is old and a trifle worn, somewhat outdated. All this means is that it is a well-established vintage Chicago hotel with a superb location and very modest price. On the other hand, it has spacious rooms, amazing views of the lakefront, a fantastic ballroom and an friendly, attentive staff.
4 out of 5
Recommended
for Everyone
by A verified traveller

Great location and nice view

Posted 27-Sep-2014
It was nice stay overall, we enjoyed the location of the hotel, the nice lake view, and the nice city, the first room we got was not good, the carpet smelled and was dirty as our feet almost turned black!!, I asked the hotel staff to move me to another room with a nice view without mentioning anything about the carpet and they were very helpful and responsive, they moved is the next day to a room with lake view which was great. We couldn't control the room temperature as it was central air, that was a little bit annoying as it got a bit cold during the night, the hotel staf were very nice and provided us with a heater but it was small for the room. The valet parking was 44 per day but if u take your car more than once a day u'll pay more, I discovered that I could have parked in the same garage which is very close to the hotel; around the corner ( the hotel used it to park my car ) with lowest rate; 39$ and unlimited in and out.
3 out of 5
Recommended
for Everyone
by A verified traveller from poland

Great location, close to everything.

Posted 27-Sep-2014
Pros: Location!!!
Cons: The overall renovation, rooms, bathrooms, everything
Location: It's right across from Backingham Fountain, within a walking distance to most tourist attractions,
Hotel is very outdated, you get an impression it could fall apart anytime
4 out of 5
Recommended
for Business Travellers
by A verified traveller from Sydney, Australia

Great location and comfortable stay

Posted 25-Sep-2014
Pros: The price, the location and the friendly staff.
Cons: The bedlinen needed replaced, it was very aged. And the bath towels were tiny!
Location: The location is excellent on North Michigan Ave opposite Grant Park (Cloudgate/Buckingham Ftn) with views of Lake Michigan possible - if you're lucky.
I was attracted to this hotel because of its price and location, both of them satisfied as other nearby hotels were far more pricey. The hotel has aged and the rooms haven't been updated, but it was comfortable and located in a great position opposite Grant Park.
3 out of 5
by A verified traveller from Detroit, MI

Acceptable hotel but old and needing updating

Posted 25-Sep-2014
You can picture what this hotel was in its hey day. It is need of updating but the rooms themselves are quite acceptable i.e. more updated than the common areas. The hallways outside the rooms are very narrow - almost tunnel like - with many blind spots and no windows making me feel slightly uncomfortable as a female travelling alone. The hotel is in a great location and the breakfast buffet was good and reasonably priced.
2 out of 5
by A verified traveller from Michigan

Conveniently located on Michigan Avenue.

Posted 24-Sep-2014
Pros: Location was decent for the price, but would never stay there again!
Cons: The hotel needs a complete make-over.
Location: Close to the Buckingham Fountain and the Willis Tower.
Thought the hotel was quite run down. No pictures on the walls in the rooms, no place to put toiletries in the bathroom. The knob of the heater/ac was broken so it was ice cold in the room.
1 out of 5
by A verified traveller from Denver, CO

Great location, horrible everything else.

Posted 24-Sep-2014
Cold shower first night and then when fixed, it was only luke warm. Toilet ran on and off every single minute the first night and kept me up and then I figured out how to fix it myself. Bed was hard as a rock. No room darkening curtains and gapped so night lights and morning sun blinded you while you attempted to sleep. Thin walls, could hear neighbors conversations very clearly. Lobby smelled horribly of puke. Staff unhelpful. Difficult to get taxis.