Pillowtop beds, desk, blackout drapes, iron/ironing board

Reviews of Comfort Suites Elgin

2.5 out of 5
Comfort Suites Elgin
2480 Bushwood Drive, Elgin, IL

Reviews

8.2

Very good

Rating 10 - Excellent. 457 out of 964 reviews" "
Rating 8 - Good. 281 out of 964 reviews" "
Rating 6 - Okay. 108 out of 964 reviews" "
Rating 4 - Poor. 67 out of 964 reviews" "
Rating 2 - Terrible. 51 out of 964 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Matt

Liked: Cleanliness, staff & service
Stayed 4 nights in Apr 2024
Response from Manager on Apr 15, 2024
Hello Matt, We appreciate you choosing our hotel for your stay. Feel free to contact us directly if you would like to share any feedback that could help improve future experiences for our guests.

4/10 Poor

Anthony

Disliked: Cleanliness, staff & service, property conditions & facilities
They never cleaned the room in a six day stay. Old food was in the hallway for all six days.
Stayed 5 nights in Apr 2024
Response from Manager on Apr 11, 2024
Hello Anthony, We apologize for any inconvenience this may have caused during your stay. Your feedback will be shared with our housekeeping team to ensure such oversights are addressed moving forward. Should you wish to discuss your experience further, please contact our management team directly for assistance with your concerns.

10/10 Excellent

Esveyde

Liked: Cleanliness, staff & service, property conditions & facilities
Cleanliness
Stayed 2 nights in Mar 2024
Response from Manager on Mar 24, 2024
Hello Esveyde,We appreciate your feedback on cleanliness and will inform our housekeeping team for further improvement. Please feel free to reach out to our management for any additional concerns or feedback.

6/10 Okay

Maria

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Everything was good except that the pool was on maintenance thats the real reason i picked this hotel
Stayed 2 nights in Mar 2024
Response from Manager on Mar 22, 2024
Hello Maria, We apologize for any inconvenience caused by the pool maintenance. We recommend contacting our management for further assistance with your concerns regarding this matter.

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms
Response from Manager on Mar 7, 2024
Hello Melissa,We are delighted to hear that you enjoyed our rooms during your stay. Your satisfaction is very important to us, and we appreciate your positive feedback. We hope to have the pleasure of hosting you again soon.

6/10 Okay

BETTINA J

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
None of the ice machines worked and were leaking. Mold was starting to grow on the wall and there was an awful smell. I talked with front desk about no lights in the parking lot on our arrival and that was never fixed.
Stayed 2 nights in Feb 2024
Response from Manager on Feb 29, 2024
Hello BETTINA J, We apologize for the inconveniences you experienced during your stay. Our team takes all feedback seriously and will address these issues promptly to ensure a more comfortable experience for our future guests. Thank you for bringing this to our attention.

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay! Will return.
Stayed 9 nights in Feb 2024
Response from Manager on Feb 29, 2024
Hello Hannah,We are delighted to hear about your wonderful experience with us and look forward to welcoming you back in the future for another fantastic stay at our hotel.

10/10 Excellent

David

Stayed 1 night in Feb 2024
Response from Manager on Mar 22, 2024
Hello David,We are delighted to hear you had a wonderful stay with us! Please do not hesitate to reach out if you have any further comments or need assistance in the future.

10/10 Excellent

Faten

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grata and welcoming representatives. Fast and easy check in. Didn’t care for the breakfast too much. It wasn’t what I’m used for breakfast options
Stayed 2 nights in Feb 2024
Response from Manager on Feb 20, 2024
Hello Faten,We're delighted you found our representatives welcoming and enjoyed the fast check-in process. Your feedback on the breakfast options is duly noted for future improvements. We appreciate your insights to enhance our guests' experiences.

4/10 Poor

Stewart

Travelled with family
Liked: Amenities
Room did not have hot water called front desk and they never got back to me with any solution to the issue
Stayed 1 night in Feb 2024
Response from Manager on Feb 7, 2024
Hello Stewart, Thank you for bringing this to our attention. We apologize for any inconvenience caused by the lack of hot water in your room. Our team strives to address guest concerns promptly, and we regret that we did not meet your expectations in this instance. Please know that we have notified the appropriate department to ensure this is properly addressed.

10/10 Excellent

Richard

Stayed 1 night in Jan 2024
Response from Manager on Feb 9, 2024
Hello Richard, We are glad to hear that you had a great experience with us. Thank you for staying with us. We look forward to welcoming you back in the future.

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on Jan 13, 2024
Hello Thomas,We are thrilled to hear that you had such a fantastic experience during your stay with us! We truly appreciate your kind words and hope to have the pleasure of welcoming you back in the future. Please feel free to reach out to us if there is anything else we can assist you with.

4/10 Poor

Rufino

Business traveller, Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The tub don’t have hot water for take shower is was super cool I Turn the water on the tub never come out hot water I take shower with cool water I was not happy about
Stayed 1 night in Dec 2023
Response from Manager on Dec 31, 2023
Hello Rufino,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced with the hot water in the tub during your stay. Our team will look into this matter to ensure that it doesn't happen in the future. We appreciate you bringing this to our attention.

4/10 Poor

suzanne

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Accessible room was very uncomfortable. Beds way too low. Desk chair was not made for a person with leg issues. No chair in the shower.
Stayed 1 night in Dec 2023
Response from Manager on Dec 28, 2023
Hello suzanne,We apologize for any inconvenience you experienced during your stay. Our team strives to provide comfortable accommodations for all guests. If you have any specific accessibility requirements, we recommend contacting our front desk in advance, so that we can ensure your needs are met. We appreciate your feedback as it helps us improve our services.

2/10 Terrible

Jessica

Stayed 2 nights in Dec 2023
Response from Manager on Dec 30, 2023
Hello Jessica, We're sorry to hear that your stay with us wasn't up to your expectations. We would appreciate it if you could contact our hotel directly to share any feedback you may have regarding your experience. We value your input and would like the opportunity to make improvements for future guests.

10/10 Excellent

Carol

Travelled with partner
Liked: Property conditions & facilities
Front desk staff very friendly and helpful. Always ready with towels or utensils when needed. Even over the holiday was a peaceful stay.
Stayed 4 nights in Dec 2023
Response from Manager on Dec 28, 2023
Hello Carol,Thank you for your wonderful feedback! We take pride in providing friendly and helpful service to our guests. It's great to hear that our front desk staff was attentive and efficient. We're delighted to know that your stay with us was peaceful, even during the holiday season. We look forward to welcoming you back in the future.

10/10 Excellent

Ricardo

Stayed 1 night in Dec 2023
Response from Manager on Jan 17, 2024
Hello Ricardo,Thank you for staying with us! We are thrilled to hear that you had a fantastic experience at our hotel. We're continually striving to provide exceptional service and a comfortable stay for all our guests. If you have any other comments or suggestions, please feel free to reach out to us directly. We look forward to welcoming you back in the future.

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Dec 25, 2023
Hello Thomas,Thank you for choosing our hotel for your recent stay! We are delighted to hear that you had a fantastic experience with us. We hope to welcome you back in the future!

10/10 Excellent

Kimberly

Stayed 1 night in Dec 2023
Response from Manager on Jan 13, 2024
Hello Kimberly,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a wonderful experience with us. We strive to provide excellent service and it's great to know that we met your expectations. If you have any further feedback or suggestions, please feel free to reach out to us. We hope to welcome you back in the future!

6/10 Okay

Cynthia

Travelled with family
Liked: Cleanliness, staff & service
The room had been recently updated and we were initially pleased until we discovered my sister’s room next door was in the process of being renovated. She was given a room not too far from ours and we were satisfied until we began smelling fumes from the sealer being used on the room next door at around 6 pm. The smell was so strong I had to put a towel under the door and open the window a crack to help keep the smell out of the room. I called the front desk and they came up and asked the contractor to stop for the night. We heard raised voices when this happened and my husband said he could tell by the contractor’s body language as he was leaving that he was not happy about having to stop. The renovations continued the two evenings we stayed and the fumes were present the whole time.
Response from Manager on Dec 23, 2023
Hello Cynthia, Thank you for sharing your feedback with us. We apologize for the inconvenience you and your sister experienced due to the ongoing renovations. Our team strives to ensure a comfortable stay for all our guests, and we understand that the strong smell of the sealer disrupted your experience. We appreciate your patience in reaching out to the front desk, and we will address this matter with our contractors to prevent similar occurrences in the future. We hope you will give us another chance to provide you with a more pleasant stay.

2/10 Terrible

Thomas

Disliked: Cleanliness, staff & service, property conditions & facilities
There was urine on toilet when we checked in and hairs all over the bathroom. I wqs not able to bring my wife breakfast to the room while she was getting ready, the front desk yelled at me. There was no hot water for me on 4 of 5 mornings. Housekeeping only came once in 5 days and we had to ask for it, other than when housekeeping pounded on our door twoce loudly when we had the do not disturb sign out 20 mins before checkout
Response from Manager on Dec 23, 2023
Hello Thomas, Thank you for sharing your feedback regarding your recent stay. We apologize for the inconveniences you encountered during your visit. We strive to maintain high cleanliness standards, and we regret to learn about the issues in your room. We appreciate your feedback about the breakfast situation and customer service at the front desk. Our team will review your comments and take appropriate measures to improve our service. We apologize for the inconvenience caused by the hot water and housekeeping concerns. We value your patronage and hope to have another opportunity to provide you with a more enjoyable stay in the future.

10/10 Excellent

Anna

Stayed 1 night in Dec 2023
Response from Manager on Dec 21, 2023
Hello Anna,Thank you for choosing to stay at our hotel! We are delighted to hear that you had an excellent experience during your stay. Should you have any additional feedback or if there is anything else we can do to make your future visits even more enjoyable, please do not hesitate to reach out to us directly. We look forward to welcoming you back soon.

8/10 Good

Walter

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The only reason its not getting 5 stars from me is because the breakfast was pretty bad. That is litterally the only thing i could complain about. I would definitely stay again.
Stayed 1 night in Dec 2023
Response from Manager on Dec 13, 2023
Hello Walter, Thank you for choosing to stay with us and for taking the time to share your feedback. We appreciate your positive remarks about your overall experience at our hotel. We apologize if the breakfast did not meet your expectations, and we will take note of your comments for future improvements. We hope to welcome you back again in the future for another enjoyable stay.

8/10 Good

Sandy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and room was clean and fresh
Stayed 1 night in Dec 2023
Response from Manager on Dec 13, 2023
Hello Sandy, Thank you for your kind words about our friendly staff and clean rooms. We appreciate your positive feedback and are glad you had a fresh and enjoyable stay with us. We look forward to welcoming you back in the future for another excellent experience.

10/10 Excellent

Farrukhbek

Stayed 2 nights in Dec 2023
Response from Manager on Dec 14, 2023
Hello Farrukhbek,We are delighted to hear that you had an excellent stay with us! We appreciate you choosing our hotel and we hope to welcome you back in the future. If you have any further suggestions or feedback, please feel free to reach out to us directly. We value your input.

10/10 Excellent

Rustam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 4 nights in Dec 2023
Response from Manager on Dec 10, 2023
Hello Rustam,After reviewing your feedback, we appreciate your time in sharing your experience with us. We apologize for any inconvenience you may have encountered during your stay. We value your input and will take it into consideration for future improvements. If there is anything else we can assist you with, please feel free to reach out to us directly.

2/10 Terrible

Gary

Stayed 3 nights in Nov 2023
Response from Manager on Dec 7, 2023
Hello Gary, We're sorry to hear that you didn't have a positive experience during your stay. We value all guest feedback and encourage you to reach out to us directly with any specific concerns or issues you may have encountered. We would appreciate the opportunity to address them and make things right.

10/10 Excellent

Karina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel and nice staff
Stayed 1 night in Nov 2023
Response from Manager on Nov 30, 2023
Hello Karina,Thank you for your kind words about our hotel. We take pride in maintaining a clean environment and providing excellent service. We're glad to hear that our staff made a positive impression on your stay. Your feedback is greatly valued and we hope to welcome you back in the future for another enjoyable experience.

8/10 Good

Soledad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on Nov 12, 2023
Hello Soledad,Thank you for taking the time to review your recent stay with us. We appreciate your feedback and apologize for any inconvenience you may have experienced. We value your input and will address your concerns with our team to ensure a better experience for future guests.

6/10 Okay

Ann

Stayed 2 nights in Oct 2023
Response from Manager on Nov 25, 2023
Hello Ann,We appreciate you choosing our hotel for your stay. If you have any specific feedback or concerns about your experience, we encourage you to reach out to us directly so we can address them accordingly. Thank you for your support.

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was helpful. Very friendly. Breakfast was decent. Kind of bare bones in the Bathroom but otherwise okay.
Stayed 2 nights in Oct 2023
Response from Manager on Nov 3, 2023
Hello Mary,Thank you for your feedback. We are glad to hear that our staff provided helpful and friendly service, and that you enjoyed the breakfast. We appreciate your comment on the bathroom and will take it into consideration for future improvements. We hope to welcome you back in the future for another pleasant stay.

10/10 Excellent

Joey E

Stayed 3 nights in Oct 2023
Response from Manager on Nov 21, 2023
Hello Joey E,Thank you for leaving a perfect rating for our hotel! We are thrilled to hear that you had an enjoyable stay with us. If there is anything else we can assist you with in the future, please do not hesitate to reach out to us. We hope to welcome you back again soon for another wonderful experience.

10/10 Excellent

andrenetta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on Oct 25, 2023
Hello andrenetta,Thank you so much for your exceptional rating! We're thrilled to have exceeded your expectations and we look forward to welcoming you back soon.

10/10 Excellent

Elise

Stayed 1 night in Oct 2023
Response from Manager on Nov 12, 2023
Hello Elise,Thank you for taking the time to share your positive experience at our hotel! We're thrilled to hear that you had a great stay with us. We strive to provide exceptional service and it's wonderful to know that we met your expectations. Should you have any future travel plans, we would love to welcome you back for another fantastic stay.

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Manager on Oct 18, 2023
Hello Vanessa,Thank you for your excellent rating! We are delighted to hear that you had a great experience with us. We hope to welcome you back soon!

8/10 Good

Antonio

Travelled with family, Travelled with group
Liked: Staff & service, property conditions & facilities
Renovation was nicely done.
Stayed 1 night in Oct 2023
Response from Manager on Oct 18, 2023
Hi Antonio,Thank you for sharing this review, and glad that the renovation we did has been appreciated. We welcome you to visit us again anytime!

10/10 Excellent

Vanessa

Stayed 1 night in Sep 2023
Response from Manager on Oct 24, 2023
Hello Vanessa,Thank you for your excellent review! We are delighted to hear that you had a great experience at our hotel. We hope to welcome you back soon.

10/10 Excellent

Ernesto

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay, happy with this visit. Only thing was bad is that the bathroom lock didn’t work, it seems like someone installed wrong the lock.
Stayed 1 night in Sep 2023
Response from Manager on Oct 3, 2023
Hi Ernesto,Your review is greatly appreciated, and we are happy to have met most of your needs with our friendly services. I would like to apologize for not exceeding your expectations with our bathroom's condition, your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to our accommodations to ensure we offer a better experience and overall impression of our facility. I hope that you will consider staying with us again the next time you visit so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Francis

Stayed 2 nights in Sep 2023
Response from Manager on Oct 18, 2023
Hello Francis,Thank you for your 5-star rating! We are delighted to hear that you had a wonderful stay with us. We look forward to welcoming you back soon.

10/10 Excellent

Igor

Liked: Cleanliness, staff & service, property conditions & facilities
That's realy convenient. Breakfast was great
Stayed 1 night in Sep 2023
Response from Manager on Sep 26, 2023
Hello Igor,We appreciate the time you have taken to bring to our attention your feedback with regards to our breakfast. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

10/10 Excellent

Justin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Manager on Sep 22, 2023
Hello Justin,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

10/10 Excellent

BRIAN

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall,very good experience breakfast was nice and convenient.
Stayed 1 night in Sep 2023
Response from Manager on Sep 16, 2023
Hello BRIAN,Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our breakfast. We hope you'll return to see how we continue to improve our service and hospitality.

4/10 Poor

kelsie

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Lots of hair was found all over the room. The towels had stains on them. Was really gross. All the lighting was fluorescent and it flickered nonstop in the bathroom. The food wasn't edible.
Stayed 4 nights in Sep 2023
Response from Manager on Sep 14, 2023
Hello kelsie,We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason we're sincerely sorry to have failed to meet your needs. We certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

8/10 Good

shazia

Liked: Cleanliness, property conditions & facilities
I liked that gas station, highway, shopping area, and food was near around the accommodation.
Stayed 4 nights in Jun 2023
Response from Manager on Sep 13, 2023
Hi Shazia,We are stoked to discover you thoroughly enjoyed the nearby shopping, activities, and dining options. We are so happy to have met your needs with our comfortable accommodations and friendly atmosphere and look forward to your future stay when your travels bring you back this way.

6/10 Okay

Peter

Stayed 1 night in Sep 2023
Response from Manager on Oct 1, 2023
Hello Peter,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

10/10 Excellent

dennis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything went very well.no issues at all.
Stayed 1 night in Sep 2023
Response from Manager on Sep 4, 2023
Hello dennis,Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our hotel. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Great service. Nice people!
Stayed 2 nights in Sep 2023
Response from Manager on Sep 4, 2023
Hello Steven,We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our service. We hope to see you again and that you will be truly impressed with our continued improvements.

4/10 Poor

Monica

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
I was a little unhappy with the pool not being open and I called the day before traveling out and the staff gave pool hours and said nothing about the pool being out of order. I booked just for the pool. So I emailed comfort suites and asking if i can get a discount on the next stay at least and never got a response. UNPROFESSIONAL. Too bad, they lost my business because we came back out that way for Santas Village trip the next month and went to another Hotel due to no response of email.
Stayed 2 nights in Jul 2023
Response from Manager on Sep 2, 2023
Hello Monica,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our staff and your comments about our pool. We hope to see you again in the future. Thank you for your valuable business.

10/10 Excellent

Julia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very quiet and the staff was very helpful
Stayed 1 night in Aug 2023
Response from Manager on Sep 1, 2023
Hi Julaa,Your kind review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much for writing such a great compliment regarding our team. Such kind of candid reviews always inspires us. We will share your feedback with our staff members. Waiting to serve you again!

10/10 Excellent

Guy

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great restaurants nearby and so was Santa Village
Stayed 1 night in Jul 2023
Response from Manager on Aug 29, 2023
Hello Guy,Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our hotel. We are always looking for ways to improve upon the guest experience so thank you for sharing.