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Reviews of Comfort Suites Michigan Avenue Loop

3 out of 5
Comfort Suites Michigan Avenue Loop
320 N. Michigan Avenue, Chicago, IL

Reviews

8.6

Excellent

Rating 10 - Excellent. 909 out of 1996 reviews" "
Rating 8 - Good. 797 out of 1996 reviews" "
Rating 6 - Okay. 206 out of 1996 reviews" "
Rating 4 - Poor. 58 out of 1996 reviews" "
Rating 2 - Terrible. 26 out of 1996 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Mami

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place to Stay
Amazing place to stay. This great location, one-bedroom apartment-style hotel has your own aundry facility in your room, real fridge, kitchen, sofa, etc.
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities
Room size was great, housekeeping was great. Breakfast was packed and seemed unorganized. All in all it was a good experience . We will book again
Stayed 7 nights in Dec 2019

8/10 Good

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Chris on Jan 13, 2020
Dear Kenneth, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience.

10/10 Excellent

Comfort, Chicago Illinois

Travelled with family
Liked: Cleanliness, amenities
This is my second home when i wanna a peace of mind
Stayed 1 night in Jan 2020
Response from Chris on Jan 13, 2020
Dear Comfort, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests.

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suites with full kitchen & laundry! Amazing location
Stayed 2 nights in Jan 2020
Response from Chris on Jan 13, 2020
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience.

4/10 Poor

DT, Washington State

Both of the 2 elevators failed shortly after I checked in, and already had bags in my 25th floor room. This was early evening, on a weekend. The staff could not say how long it would be for the repair person to arrive and correct it. I had to walk up 25 floors when I returned from supper. No relief on the cost of the room was given, despite my request to front desk in the morning. I is hard to believe the elevator system was well-maintained if both of them failed unexpectedly at the same time. I makes one think that sometime earlier, money that should have been spent to make the electronics reliable was not spent, and finally all failed. Not having a reliable, prompt repair service contracted that would show up quickly for such an emergency failure also suggests penny pinching at the customers' expense. There has been no response at all to my request for a partial refund, made to staff the morning of departure. The excuse that Expedia paid for it was offered to suggest I shouldn't expect anything.
Stayed 1 night in Nov 2019
Response from Chris on Jan 10, 2020
Dear DT, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities
Nice suite. Close to everything. Walked everywhere downtown.
Stayed 1 night in Jan 2020
Response from Chris on Jan 8, 2020
I am so thrilled that you enjoyed your stay! Thank you so much for taking the time to write a review about the Comfort Suites Michigan Avenue! We really appreciate it and hope that you will come to visit us again soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Chris on Jan 7, 2020
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Marisol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the view
It was a great experience.. our second time at that location. We love it.
Stayed 1 night in Dec 2019
Response from Chris on Jan 6, 2020
Dear Marisol, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we thank you for choosing the Comfort Suites Michigan Avenue.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved our room with fantastic views of the city. One of us got breakfast at 6:30 and the other tried to get breakfast at 8:30 but most things were gone by then. Great location!
Stayed 1 night in Jan 2020
Response from Chris on Jan 6, 2020
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and thank you for choosing the Comfort Suites Michigan Avenue.

8/10 Good

Tracy

Travelled with family
Liked: Staff & service
Stayed 2 nights in Dec 2019
Response from Chris on Jan 6, 2020
Dear Tracy, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We are glad you enjoyed your stay with us.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Property conditions & facilities, room comfort
Stay somewhere else
Horrible hotel, their pillows are so disgusting barely any filling left so it was inconvenient to sleep. On our first night, the shower area waa clogged. On the second night, the toilet got clogged. We had to report each incident to the front desk in the middle of the night. The breakfast food were ok, but if you come 30 minutes before the breakfast time is over, you would barely get decent food, you would end up getting left overs because they dont refill them even the milk. If you're on a budget then this hotel is good enough just be aware of these things.
Stayed 5 nights in Dec 2019
Response from Chris on Jan 3, 2020
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Cheri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Chris on Jan 3, 2020
Dear Cheri, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Robin

Liked: Staff & service, room comfort
Great location and a 2 room Suite!
Located on Michigan Ave., near Millennium park, a quick walk to many pubs, restaurants, and theaters. The hotel is a little outdated. But our 2 room suite was clean and contained lots of closet space, a full kitchen, including a stove with an oven. An added bonus was the washer and dryer in the bedroom closet and a view of the river. The cost was under $100 per night. This will be my go to hotel for my next stay in Chicago!
Stayed 3 nights in Dec 2019
Response from Chris on Dec 30, 2019
Dear Robin, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Samira

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Very slow internet and disappointing room service
This hotel is at a great location in downtown Chicago. Our suite was nice too with comfortable bed and sofa bed. There were enough kitchen supplies as well. The breakfast is great as well with lots of variety (egg, sausage, cereals, pancake and waffle maker, etc.). However, their wifi internet is VERY VERY SLOW!!! Also, we never got proper room service. We stayed for 4 nights but our room was never cleaned or trash was not taken during our entire stay. We never had the “DO NOT DISTURB” sign infront of our door so there was no reason for cleaners not to clean our room. Overall, the hotel is nice and clean but wifi and room service was VERY VERY DISAPPOINTING!
Stayed 4 nights in Dec 2019
Response from Chris on Dec 30, 2019
Dear Samira, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location and very good service. As good as I expected.
Stayed 3 nights in Dec 2019
Response from Chris on Dec 30, 2019
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

tony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always one of the nicest, most convenient hotels in downtown Chicago. Very comfortable for the four of us. Well located near everything on South Michigan Avenue, especially for our holiday needs.
Stayed 1 night in Dec 2019
Response from Chris on Dec 27, 2019
Dear tony, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019
Response from Chris on Dec 27, 2019
Thank you for the 5 star rating! We strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. We hope to see you soon!

10/10 Excellent

Theresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!
I have stayed here with my family the last 3 years. Great location and nice, spacious rooms. Perfect for a family weekend in Chicago. Great value!
Stayed 2 nights in Dec 2019
Response from Chris on Dec 27, 2019
Dear Theresa, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

6/10 Okay

Jacque, Chicago

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities
The hotel staff did not seem happy. I didn't ask much from them after my first encounter with the employees. My parents work in the hotel industry, and I've experienced much better customer service at Hilton hotels than here at a Choice Hotel. Housekeeping was amazing, I had to give them a tip when I checked out. The room was great, and the view was amazing. It was great to have complementary breakfast every morning.
Stayed 4 nights in Dec 2019
Response from Chris on Dec 27, 2019
Dear Jacque, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Front Desk on Dec 22, 2019
Thank you for your feedback. We greatly appreciate it, and we hope you come visit us again. We're happy you enjoyed your stay.

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Chris on Dec 20, 2019
Dear Diane, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from Chris on Dec 20, 2019
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

6/10 Okay

Tony, Omaha

Business traveller
I have been staying here for a number of years for work. I’m starting to think management just cares about the bookings. Started with a bad exp. at checkin, room refrigerator didn’t work, light switch on lamp was broke, in room washing machine was broke. They fixed 2 of the 3. Wireless in the room was horrible.
Stayed 4 nights in Dec 2019
Response from Chris on Dec 20, 2019
Dear Tony, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little place right on Mich Ave
A tight little sliver of a hotel right on Michigan avenue. The rooms are almost little apartments. Full size fridges and well appointed kitchens. View can be good depending on room. Staff friendly and overall well maintained and clean.
Stayed 1 night in Jul 2019
Response from Chris on Dec 20, 2019
Dear Barbara, Thank you for the 10 star rating! We strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. We hope to see you soon!

8/10 Good

Thomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprise find
I ended up in Chicago a day earlier than expected and the hotel at which I had a reservation for the remainder of my trip would only extend my reservation for three times the rate I originally paid. I found Comfort Inn around the corner, and what a nice surprise - especially for the price and this level hotel! First, it is well located, near the river and in The Loop. The rooms (suites) are large, with a full kitchen, dishwasher(!), washer and dryer(!) and a king size bed, which was quite comfortable. Nothing too fancy, maybe a little dated, (althought the high-tech bathroom mirror was cool), but clean and pretty nice. The staff was super friendly. The breakfast is your basic free breakfast fare. While it is on Michigan Avenue, it is fairly quiet. One thing I would point out is that my room, particularly the living room, was a bit drafty (it was frigid outside). Overall, recommended
Kitchen and breakfast bar
Bedroom with king bed
Stayed 1 night in Dec 2019
Response from Chris on Dec 20, 2019
Dear Thomas, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suites are roomy and nicely laid out. A real bargain for the price. A towel bar in the bathroom would be helpful for reusing towels.
Stayed 1 night in Dec 2019
Response from Chris on Dec 17, 2019
Thank you for the 5 star rating! We strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. We hope to see you soon!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019
Response from Chris on Dec 16, 2019
Thank you for sharing your concerns following your recent stay with us and I apologize that we fell short of your expectations. We appreciate your time and valuable feedback so we may learn from this and correct them in the future.

4/10 Poor

MamaWhite, Connersville

Travelled with group
Liked: Amenities
Disliked: Cleanliness
We were there for a two-night stay. This is the third time my friends and I have stayed at Comfort Suites for Christmas shopping. When we returned to the room the second day, tired from walking and shopping the Magnificent Mile all day, we found that housekeeping had not cleaned our room. We are tidy people but we had no fresh towels and the trash had not been emptied. This was the only glitch in our otherwise great trip to Chicago.
Stayed 2 nights in Dec 2019
Response from Chris on Dec 16, 2019
Dear MamaWhite, Thank you for sharing your concerns following your recent stay with us and I apologize that we fell short of your expectations. We appreciate your time and valuable feedback so we may learn from this and correct them in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Chris on Dec 16, 2019
Thank you for the 5 star rating! We strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. We hope to see you soon!

6/10 Okay

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great location, not so great amenities
The location is really great, but we were not very happy with this hotel nearly from the minute we checked in. There were 2 tiny elevators and one of them was completely shut down; the staff didn't warn us about that. After we checked in we turned the corner to get on the elevators and there was a line of about 16 people, all with luggage. We had 2 young kids, 2 suitcases, and we were on the 18th floor, so walking up the stairs was a no-go. After waiting TWENTY minutes, we finally get on and it's making terrible creaking noises. Talk about frightening! The staff also used the elevators for cleaning carts and such, so every time we wanted to use the elevator we had to wait forever. The room was clean/comfortable for the most part, but the pull-out bed was dreadful. We had to ask for extra pillows just so our kids could sleep on it. They didn't have any sheets, pillows, or blankets in the room for the couch either. Had to go to the desk to get them. The next morning we tried the free breakfast. It was chaos. There were no eggs or ham left, and a line of a dozen people waiting for those items to come out. The cook brought 5 eggs, no ham. Everyone groaned when the man in the front took 4 out of the 5 eggs, and then it took a further half an hour for us to even hit the front of the line. No eggs again. I knocked on the catering door and was shouted at when I asked how long they expected it to be. Don't bother if you're in a hurry or are looking for a free breakfast.
Stayed 1 night in Dec 2019
Response from Chris on Dec 13, 2019
Dear Elizabeth, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Janell

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Christmas trip 2019
Girls trip Check In fast and courteous Room spacious Breakfast tasty Elevator very slow on Sunday check out. Had to walk down 10 flights of stairs
Stayed 2 nights in Dec 2019
Response from Chris on Dec 11, 2019
Dear Janell, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Dennis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from Chris on Dec 11, 2019
Dear Dennis, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Daniel

Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Great location at a good price. Very spacious. Seemed clean, but the bathroom sink was extremely slow to drain, which is really annoying since it's simple to fix.
Stayed 1 night in Dec 2019
Response from Front Desk on Dec 10, 2019
Good morning, we are glad you enjoyed your stay & for your positive comments. We will address these issues with our maintenance department. Happy holidays!

6/10 Okay

Jessie

Liked: Cleanliness, property conditions & facilities, room comfort
Staff could of been a little friendlier at check in but was ok at check out. (Same people). Bottom of bath tub was dirty. A magic eraser would of cleaned it. They advertised snacks to take to room but only had a very limited selection.
Stayed 1 night in Dec 2019
Response from Chris on Dec 9, 2019
Dear Jessie, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Verified traveller

Stayed 3 nights in Nov 2019
Response from Chris on Dec 6, 2019
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

6/10 Okay

Thomas

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
A bit odd
Very odd room layout. The walk in closet probably was larger than the bathroom.Good location on Michigan Avenue, but not really a place I'd want to pick again.
Stayed 1 night in Dec 2019
Response from Chris on Dec 6, 2019
Dear Thomas, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location and excellent service! I wish they had their own parking!
Stayed 1 night in Nov 2019
Response from Chris on Dec 5, 2019
Thank you for the 5 star rating! We strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. We hope to see you soon!

8/10 Good

Edna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2019
Response from Chris on Dec 3, 2019
Dear Edna, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities
Great location, spacious rooms, friendly staff, comfortable layout, amazing view from the room, complimentary breakfast.. Just perfect!
Stayed 2 nights in Nov 2019
Response from Chris on Dec 2, 2019
Thank you for the 5 star rating! We strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. We hope to see you soon!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
My family stayed at this hotel many times. Good location, spacious room, kitchen, living room, etc. are the best cost for caustic expenses. They're building a new building on the park side next to the hotel, so consider the noise.
Stayed 5 nights in Nov 2019
Response from Chris on Dec 2, 2019
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

8/10 Good

Maria R

Liked: Cleanliness, staff & service, room comfort
Great location, spacious suites
I've stayed at the Comfort Suites several times, because suites are spacious, quiet and have a real kitchen, and because of great location. Access to transit is perfect. Art Institute, Lyric Opera, restaurants and shopping are easy to reach. On this stay, I had NO internet service. Reported it to the desk upon arrival, then a few hours later, and so on. After 11:00 p.m. I finally was connected to tech services, who determined they could not fix the problem on my floor. At about 11:45p.m., desk staff told me I could change rooms, which I did not want to do that late. The desk staff person said the room might not be available next morning. I used internet on ground floor for rest of stay. Two staff at desk who REALLY were helpful and seemed to care about addressing the problem were Jose and Diana. They were professional and friendly. Hope they will be at the desk on my next stay!
Stayed 2 nights in Oct 2019
Response from Chris on Dec 2, 2019
Dear Maria R, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service, amenities
Not everything was clean, there was a mug left out on our counter that was still dirty when we arrived. The bed and space were nice, however the tub had a chip in it and the shower head vibrates when you used it.
Stayed 3 nights in Nov 2019
Response from Chris on Nov 29, 2019
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Nathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Decent place at a good price
Great location and really nice, helpful staff. Decently clean...my only complaint was that the bed and pillows weren't great. mattresses leaned towards the floor on the side next to nightstand and the pillows were small and not very comfy
Stayed 3 nights in Nov 2019
Response from Chris on Nov 29, 2019
Dear Nathan, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Chris on Nov 26, 2019
Dear Ricardo, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and efficient and the room was clean and comfortable. We had the queen bed with sofa bed option and it was spacious and gave us a separate sleeping area for the teens. Location is perfect for sightseeing and shopping. Definitely an excellent stay for us.
Stayed 1 night in Nov 2019
Response from Chris on Nov 26, 2019
Thank you for the 5 star rating! We strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. We hope to see you soon!

8/10 Good

brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Really Good Choice
Comfort Suites on Michigan Avenue looks a bit run down from the outside but our room was very nice. quite large and narrow with a small kitchen, living room and a semi separate bedroom (walls on three sides). washer and dryer in the room much appreciated. bathroom was well appointed and a good size. excellent water pressure and heat for being on the 13th floor. desk staff helpful for the most part but not that friendly as we passed by to enter and exit. room attendants very friendly. hotel location is in the business district so lots of places to eat and shop. gets noisy outside quite early in the morning-trucks, honking, construction,and general movement of people. breakfast was standard, uninspired hotel fare. many better options in the area (Wildberry Cafe!) good access to subway, el train, and ride-share services here. don't get a car to see the city! traffic is bad. location is conducive to visiting many major sights in town including, Art Institute, Field Museum, and Millennium Park. any others are easy to get to through the public transit.we enjoyed our stay here and with prices in Chicago, a relative bargain.
Stayed 5 nights in Nov 2019
Response from Chris on Nov 26, 2019
Dear brian, I am so thrilled that you enjoyed your stay! Thank you so much for taking the time to write a review and to point out so many of the great things about the Comfort Suites Michigan Avenue! We really appreciate it and hope that you will come to visit us again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities
Stayed 1 night in Nov 2019
Response from Chris on Nov 19, 2019
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

6/10 Okay

Michael

Travelled with family
Liked: Room comfort
Disliked: Cleanliness
So-So Hotel
Pros: Great Location Reasonable Price Free Breakfast Cons: Weak internet Staff did not clean up rooms properly Did not replenish coffee and toiletries
Stayed 4 nights in Nov 2019
Response from Chris on Nov 19, 2019
Dear Michael, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!