Premier 1 king bed Balcony | Balcony

Reviews of Chicago Club Inn & Suites

3 out of 5
Chicago Club Inn & Suites
630 Pasquinelli Dr, Westmont, IL

Reviews

6.2
Rating 10 - Excellent. 259 out of 1003 reviews" "
Rating 8 - Good. 161 out of 1003 reviews" "
Rating 6 - Okay. 170 out of 1003 reviews" "
Rating 4 - Poor. 166 out of 1003 reviews" "
Rating 2 - Terrible. 247 out of 1003 reviews" "

5.8/10

Cleanliness

6.8/10

Staff & service

6.0/10

Amenities

5.8/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

10/10 Excellent

Denise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel always accommodating and always do late. Check outs at no charge.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 16, 2024
Dear Denise,Thank you for your great feedback. We're thrilled to hear that you had a great experience at our hotel! Providing excellent service and accommodating our guests' needs are top priorities for us, and we're delighted that we could make your stay enjoyable. We appreciate your kind words and your loyalty. We look forward to welcoming you back again soon!Sincerely, Hotel Manager

10/10 Excellent

Thomas

Business traveller
Liked: Amenities, property conditions & facilities
Nice place and staff
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 16, 2024
Dear Thomas,Thank you for your fabulous feedback! We're delighted to hear that you enjoyed your experience at our hotel and found our staff to be friendly and helpful. Providing excellent service and a pleasant environment for our guests is our top priority, and we're glad we could make your stay enjoyable. We look forward to welcoming you back again soon!Sincerely, Hotel Manager

8/10 Good

Destiny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hotel Manager on Apr 17, 2024
Dear Guest,Thanks for the stay at our hotel and the feedback with 4 ratings. Hope you had a satisfactory stay. You can expect a still better experience next time. Visit us again soon. Sincerely, Hotel Manager

6/10 Okay

Vonjae'

Business traveller, Travelled with group
Liked: Property conditions & facilities
A lot of yelling at 2-4am in the morning
Stayed 2 nights in Apr 2024
Response from Hotel Manager on Apr 15, 2024
Dear Guest,We apologize for any disturbance caused by the noise during your stay. Providing a peaceful environment for our guests is important to us, and we'll address this issue with our team to ensure that noise levels are kept to a minimum during late hours. We hope to have the opportunity to welcome you back for a more restful stay in the future.Sincerely,Hotel Manager

10/10 Excellent

taywan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every time i come to Chicago it's my go to from here on
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 12, 2024
Dear Guest,We're thrilled to hear that you've had such a positive experience with us! Thank you for making us your go-to choice whenever you visit Chicago. We're dedicated to providing exceptional service and accommodations, and we're delighted that we've been able to exceed your expectations. We look forward to welcoming you back again soon.Sincerely, Hotel Manager

10/10 Excellent

November F.

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Just as I expected
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 11, 2024
Dear Guest,Thanks for your stay at our hotel and the valuable review. We're glad to hear that your stay met your expectations! Providing a consistent experience is important to us, and we appreciate you choosing our hotel. We look forward to welcoming you back for another enjoyable stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Demitrius

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 11, 2024
Dear Guest,Thank you for taking the time to write a wonderful review. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again and giving you another five-star experience. Sincerely, Hotel Manager

8/10 Good

Jonathan

Travelled with family and small children, Business traveller
Liked: Staff & service
Need to be better
Stayed 2 nights in Apr 2024
Response from Hotel Manager on Apr 8, 2024
Dear Jonathan,Thank you for your feedback. We're sorry to hear that we didn't meet your expectations during your stay. Your satisfaction is important to us, and we apologize for any shortcomings you experienced. We appreciate your input and will take your comments into consideration as we strive to improve our services. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfactory experience.Sincerely, Hotel Manager

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Just had a great weekend getaway there so clean, quiet and peaceful. You gotta check out the lush room
Stayed 2 nights in Apr 2024
Response from Hotel Manager on Apr 9, 2024
Dear Angel,Thank you for sharing your wonderful experience with us! We're thrilled to hear that you had a great weekend getaway and found our property to be clean, quiet, and peaceful. It's fantastic to know that you enjoyed the lush room as well. Your satisfaction is our utmost priority, and we're delighted that we could contribute to a memorable stay for you. We appreciate your kind words and look forward to welcoming you back for another relaxing getaway in the future. Sincerely, Hotel Manager

10/10 Excellent

Jesse

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
suites are very nice, very friendly staff clean rooms and the pool was good and clean
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 6, 2024
Dear Jesse,Thank you for your wonderful feedback. We're thrilled to hear that you enjoyed your stay with us. Our team takes great pride in providing exceptional service, and it's fantastic to know that you found them to be friendly and accommodating. We also prioritize cleanliness, so it's great to hear that both your room and the pool met your expectations. We hope to welcome you back again soon for another enjoyable stay!Sincerely, Hotel Manager

8/10 Good

kunuji adeyemi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 6, 2024
Dear Guest, Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely Hotel Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Hotel Manager on Apr 3, 2024
Dear David,Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivates us to serve better. Look forward to welcoming you again.Sincerely, Hotel Manager

8/10 Good

Jessika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 4, 2024
Dear Jessika,Thank you for posting the review. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely, Hotel Manager

6/10 Okay

Makel

Decent not to shabby
Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 1, 2024
Dear Makel,Thank you for your feedback. We're glad to hear that you found your experience to be decent. If there's anything specific that stood out to you as particularly positive or any areas where you feel we could improve, please let us know. Your satisfaction is important to us, and we want to ensure that your next stay with us is even better. We appreciate your business and hope to welcome you back again in the future!Sincerely, Hotel Manager

8/10 Good

Jarrod

Liked: Cleanliness, amenities
Dece
Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 1, 2024
Dear Jarrod,Thank you for your feedback. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. We rely on guests like you to tell us when we’re doing well and when we are so we can get better. If we let you down, we apologize. We will make sure we do better than ever for future guests. Please visit us again.Sincerely, Hotel Manager

4/10 Poor

Felicia

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Side and back doors left unlocked. Anyone can walk in and not be seen
Stayed 1 night in Dec 2023
Response from Hotel Manager on Apr 1, 2024
Dear Felicia,Thank you for bringing this to our attention. The safety and security of our guests are of utmost importance to us, and we take your feedback very seriously. We will immediately address this issue with our staff to ensure that proper security measures are in place at all times to prevent unauthorized access. Your feedback helps us to improve, and we appreciate your assistance in maintaining a safe environment for all our guests. We hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

10/10 Excellent

Dave

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room with hot tub!!
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Apr 18, 2024
Dear Dave,Thanks for your stay at our hotel and the valuable review. We're thrilled to hear that you enjoyed your room with a hot tub! It's wonderful to know that you had a great experience and were able to relax and unwind during your stay. We hope to have the pleasure of welcoming you back for another fantastic stay soon. Sincerely, Hotel Manager

10/10 Excellent

Ruby

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, professional staff, and the best part was that we rested well, very quiet
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 30, 2024
Dear Ruby,Thank you for sharing your positive experience with us! We're thrilled to hear that you found our hotel very clean, our staff professional, and that you were able to rest well in a quiet environment. Guest satisfaction is, of course, a big reward for our hospitality. It was our privilege to serve you and hope you will give us more opportunities to do so. Sincerely, Hotel Manager

8/10 Good

Iesha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that they have a nice breakfast and my kids enjoyed the swimming pool
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 25, 2024
Dear Guest,Thank you very much for your stay. We're delighted to hear that you and your kids enjoyed our breakfast and swimming pool during your stay. We take serving our guests very seriously and are very pleased that we met your needs so well. I hope you will tell others about our property and stay with us again the next time you’re in the area.Sincerely, Hotel Manager

10/10 Excellent

Robin

Travelled with family, Travelled with family and small children, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the pillows and the amount that was available. Front desk was great.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 25, 2024
Dear Robin,Thank you for your positive feedback! We're thrilled to hear that you loved the pillows and appreciated the availability of them during your stay. Additionally, we're glad that you had a great experience with our front desk team. Guest satisfaction is, of course, a big reward for our hospitality. It was our privilege to serve you and hope you will give us more opportunities to do so. Sincerely, Hotel Manager

8/10 Good

Sarah

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 25, 2024
Dear Sarah,Thank you for your kind review. We are happy to hear that you enjoyed your stay. We take serving our guests very seriously and are very pleased that we met your needs so well. I hope you will tell others about our property and stay with us again the next time you’re in the area.Sincerely, Hotel Manager

6/10 Okay

Michael

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
1. Dirty, out-and-out dirty. 2. Unsafe. Card-lock exit/entrance door near room would not lock. 3. No elevator. If you're over 55 or infirmed 2nd floor requires a walk-up.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 25, 2024
Dear Michael,We are distressed to see your comments. Your feedback is important to us. Our apologies for the inconvenience. The entire points you have observed will be investigated and necessary actions will be taken, You can be sure about a safe stay with us. Please visit us again.Sincerely, Hotel Manager

6/10 Okay

Dezeray

Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 8, 2024
Dear Dezeray,Thanks so much for your very kind feedback. I sincerely appreciate your 3 rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again. Sincerely, Hotel Manager

6/10 Okay

James

Travelled with partner, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
One room had a cracked window hidden behind the curtains, there were stains on the wall, and there was food scattered on the stairs leading up to our rooms, not to mention the strong smell of smoke in the hallways in spite of the hotel being “non-smoking”.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 18, 2024
Dear James,We sincerely apologize for the subpar conditions you encountered during your stay. Your experience is not reflective of our standards, and we deeply regret any inconvenience or discomfort caused. Rest assured, we take your feedback seriously and will address these issues promptly with our housekeeping and maintenance teams to ensure that such lapses do not recur. Additionally, we will reinforce our non-smoking policy to ensure compliance throughout the hotel. Hope you will visit again. Sincerely, Hotel Manager

10/10 Excellent

kunuji adeyemi

Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 15, 2024
"Dear Guest, Thanks for the stay and great feedback by giving us a 5-Star rating.It is really encouraging.We feel proud when we get such ratings and motivate us to serve better.Look forward to welcoming you again.Sincerely, Hotel Manager"

8/10 Good

Rosa

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 13, 2024
Dear Rosa,Thanks for the stay at our hotel and the feedback with 4 ratings. Hope you had a satisfactory stay. You can expect a still better experience next time. Visit us again soon. Sincerely, Hotel Manager

6/10 Okay

Michael

Stayed 6 nights in Feb 2024
Response from Hotel Manager on Mar 6, 2024
Dear Michael,Thanks so much for your very kind feedback. I sincerely appreciate your 3 rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again. Sincerely, Hotel Manager

2/10 Terrible

William

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
There is were ants everywhere asked for new room said let me find out got nothing
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 4, 2024
Dear William,We sincerely apologize for the inconvenience and discomfort you experienced due to the presence of ants during your stay with us. It's unacceptable that we didn't address your concerns promptly and efficiently. Please know that your feedback is crucial, and we take incidents like this very seriously. We will investigate the matter further and take appropriate measures to ensure that such issues do not recur in the future. We hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

2/10 Terrible

Faith

Travelled with family and small children, Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty, rooms are hardly cleaned, completely outrageous pricing for what it is. Pictures looks great but very different in person. Holes in doors. Bathroom doors don’t close all the way shut. Staff was very rude. Floors still had scrap on them and lobby floors were visibly dirty and sticky. I would have left if I wasn’t going to lose my deposit.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 4, 2024
Dear Guest,We sincerely apologize for the unacceptable conditions you experienced during your stay at our hotel. Your feedback shows that there was a complete breakdown with the stay which is worrisome. This is not at all a regular feature of our hotel and something has gone wrong. We regret the inconvenience but will investigate and based on that will take all possible steps to prevent such an experience for any guest. We hope you will consider giving us another opportunity to provide you with a much-improved stay.Sincerely, Hotel Manager

4/10 Poor

Roshenna

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
I only went to take my daughter to the pool but the carpet was nasty and smelled like cat pee in the 1st room. The 2nd room was better but the let out bed was nasty n had stains and the floors were sticky
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 4, 2024
Dear Roshenna,We sincerely apologize for the unpleasant experience you encountered during your visit to our hotel. It is disheartening to hear about the issues with the carpet, unpleasant smells, and the condition of the second room. Please know that this does not reflect the high standards we aim to uphold for our guests. We take your feedback seriously, and we will be addressing these cleanliness and maintenance concerns immediately to ensure that they do not persist. We hope to have the opportunity to regain your trust in the future. Sincerely, Hotel Manager

10/10 Excellent

kunuji adeyemi

Stayed 1 night in Feb 2024
Response from Hotel Manager on Mar 21, 2024
Dear Guest,Thank you for taking the time to write a wonderful review. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again and giving you another five-star experience. Sincerely, Hotel Manager

4/10 Poor

Miranda

Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 27, 2024
Dear Miranda,Thanks for your feedback and 2 rating. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. You can expect a still better experience next time. Please visit us again.Sincerely, Hotel Manager

10/10 Excellent

kunuji adeyemi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 26, 2024
Dear Guest,Thanks for the stay and great feedback by giving us a 5 rating. It is really encouraging. We feel proud when we get such ratings and motivates us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

10/10 Excellent

Anthony

Travelled with partner
Nice quiet and out the way it’s like in the perfect hideaway spot
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 26, 2024
Dear Anthony,Thank you for your kind words. We're thrilled to hear that you found our location to be a nice, quiet hideaway spot! Providing a peaceful and secluded environment for our guests is something we strive for, and we're delighted that you enjoyed your stay with us. We look forward to welcoming you back for another relaxing visit in the future. Sincerely, Hotel Manager

2/10 Terrible

Deja

Disliked: Property conditions & facilities
It gave motel vibes and cheap. It had a whole in the wall I didn’t even stay there
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 24, 2024
Dear Deja,We apologize for the experience you had. It's disheartening to hear that the hotel gave off a motel-like atmosphere, and we are truly sorry for any inconvenience caused by the hole in the wall. Your feedback is valuable, and we will address these issues to improve the overall quality of our accommodations. We hope to have the opportunity to make it right in the future.Sincerely, Hotel Manager

6/10 Okay

Allison

Stayed 1 night in Feb 2024
Response from Hotel Manager on Mar 21, 2024
Dear Allison,Thanks so much for your very kind feedback. I sincerely appreciate your 3 rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again.Sincerely, Hotel Manager

4/10 Poor

Caleena

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Seem to be under construction the cleanliness was not good at all I changed rooms and went to a dirtier room , the pool area had no towels we had to get them from the front desk and it wasn’t as heated as they made it out to be
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Feb 22, 2024
Dear Caleena,We apologize for the inconvenience you experienced during your stay. We're sorry to hear about the cleanliness issues and the challenges with room changes. Your concerns regarding the pool area and temperature are duly noted, and we will address these issues to ensure a more comfortable experience for our guests. We hope to have the opportunity to make it right during your future visits. Sincerely, Hotel Manager

10/10 Excellent

Donavyn

Stayed 1 night in Feb 2024
Response from Hotel Manager on Mar 21, 2024
Dear Donavyn,Thanks for your stay at our hotel and the valuable review. Our goal is total guest satisfaction, and we're glad that we could match your expectations. Every day, we get the honor of serving many guests and their families who report satisfaction with their stay with us. Hope that you will give us repeated opportunities to serve you. Sincerely, Hotel Manager

8/10 Good

Ricardo

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 22, 2024
Dear Ricardo,Thanks for the stay at our hotel and the feedback with 4 ratings. Hope you had a satisfactory stay. You can expect a still better experience next time. Visit us again soon.Sincerely, Hotel Manager

2/10 Terrible

Chikira

I would not recommend this hotel to anyone. It’s not safe, we stayed here with our traveling football team and not one of the windows in the room lock. There was ppl who said they weren’t staying there they just come swim when they want, the doors to the hotel stay unlocked all hrs of the night so anyone can come and go at anytime through any exit. Also there was a big fight the first night at 5 am ppl running screaming banging trying to break in a room and rhe 2nd night there was a big party on our floor with ppl blasting music until 6 am. I would avoid the headache.
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Feb 21, 2024
Dear Chikira,We are sorry to hear about the negative experience during your stay. Your safety and well-being are of the utmost importance, and it's concerning to hear about the issues you face with unsecured windows, unauthorized individuals, and disruptive incidents. We take this feedback seriously, and we will investigate and address these security and noise concerns promptly. Please accept our sincere apologies for the inconvenience and stress caused. We understand your concerns, and we'll work diligently to improve the safety and security of our guests.Sincerely, Hotel Manager

4/10 Poor

Candice

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Was very noisy and felt unsafe
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 21, 2024
Dear Candice,We're deeply sorry to hear about your experience and apologize for the noise disturbance and the feeling of being unsafe during your stay. Your comfort and security are our utmost priorities, and we take your feedback seriously. We will investigate the situation promptly to address any issues and improve the overall guest experience. We hope to have the opportunity to restore your confidence in us on any future visits.Sincerely, Hotel Manager

10/10 Excellent

Saul

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 19, 2024
Dear Saul,Thank you for the review. It is really great to find out that you had a good time during your stay here. Customer satisfaction is what we aim for and it is satisfying to know you were pleased with us. We look forward to seeing you again soon.Sincerely, Hotel Manager

10/10 Excellent

Venitta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Descent stay
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 16, 2024
Dear Venitta,Thank you for sharing your experience with us. We're glad to hear that your stay was decent. Your feedback is valuable in helping us enhance our services and ensure a more enjoyable experience for our guests. We hope to have the opportunity to welcome you back for an even better stay in the future.Sincerely, Hotel Manager

8/10 Good

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 13, 2024
Dear Alexis,Thank you for posting the review. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely, Hotel Manager

6/10 Okay

Jillian

Disliked: Property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 12, 2024
Dear Jillian,Thank you for your feedback. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. We rely on guests like you to tell us when we’re doing well and when we are so we can get better. If we let you down, we apologize. We will make sure we do better than ever for future guests. Please visit us again.Sincerely, Hotel Manager

8/10 Good

Destinee

Liked: Staff & service, property conditions & facilities
Response from Hotel Manager on Feb 13, 2024
Dear Guest,Thanks for the stay at our hotel and the feedback with 4 ratings. Hope you had a satisfactory stay. You can expect a still better experience next time. Visit us again soon. Sincerely, Hotel Manager

2/10 Terrible

Miranda

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was beyond nasty. Front desk guy was rude and they really don't care what happens on the property. No security, very sketchy parking lot and the whole hotel smelled like stale smoke and body odor.
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 31, 2024
Dear Miranda,We're truly sorry to hear about your disappointing experience at our hotel. Providing a clean and welcoming environment is a top priority for us, and we apologize for falling short of your expectations. Your feedback regarding the room condition, front desk service, and overall atmosphere is concerning, and we take it seriously. We will investigate the issues raised and take immediate steps to address and rectify them. We hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

2/10 Terrible

wayne

Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 29, 2024
Dear Guest,Thanks for the stay but sad to see the single rating. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager

2/10 Terrible

tamatha

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The rooms were dark and gloomy nothing like what was shown on the Internet. We ended up canceling and getting a refund within seven days.
Stayed 2 nights in Jan 2024
Response from Hotel Manager on Jan 17, 2024
Dear Tamatha,We apologize for the discrepancy between the room presentation on the internet and the experience during your stay. Your feedback is valuable, and we regret any inconvenience caused. We appreciate your understanding, and we'll review the information provided online to ensure a more accurate representation in the future. We hope to welcome you again soon.Sincerely, Hotel Manager

4/10 Poor

Shauntea

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We got a room with a Jacuzzi looked very dusty and old!! the first room we stayed in the TV ane refrigerator didn’t work so they put us in the room next to us the next day! So we had to go a whole day without refrigerator and TV!! Very unsatisfied, and we checked out a day early
Stayed 3 nights in Dec 2023
Response from Hotel Manager on Jan 14, 2024
Dear Guest,Thank you for sharing your concerns. We apologize for the inconveniences you faced with the Jacuzzi, TV, and refrigerator. Your feedback is crucial, and we will address these issues to enhance our services. We appreciate your understanding and regret any dissatisfaction during your stay.Sincerely, Hotel Manager