Living area
Check availability

Reviews of Chinatown Hotel Chicago

1.5 out of 5
Chinatown Hotel Chicago
214 West 22nd Place, Chicago, IL

Reviews

5.2
Rating 10 - Excellent. 49 out of 917 reviews" "
Rating 8 - Good. 180 out of 917 reviews" "
Rating 6 - Okay. 262 out of 917 reviews" "
Rating 4 - Poor. 192 out of 917 reviews" "
Rating 2 - Terrible. 234 out of 917 reviews" "

5.2/10

Cleanliness

5.8/10

Staff & service

3.4/10

Amenities

4.6/10

Property conditions & facilities

3.0/10

Eco-friendliness

Reviews

10/10 Excellent

Charlie

Liked: Staff & service
Good service and good price.
Stayed 1 night in Apr 2024

4/10 Poor

naj

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
the bed had no bedbugs and was somewhat comfortable, but the area looks very ghetto and unsafe and i constantly heard screaming and running around the hallways. walls are also very thin and the window view was a dirty alleyway. also located near red line which is convenient but somewhat unsafe. and its in chinatown so it’s convenient to get breakfast in the morning. the bathroom condition was horrible and the toiletpaper holders were broken and run down. There was only one outlet in the entire room. and no elevator despite there being 3 floors
Stayed 3 nights in Mar 2024

4/10 Poor

Drake

Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024

4/10 Poor

Jack

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Whole place need a cleaning. Exactly what I expected but dirtier.
Stayed 1 night in Mar 2024

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Clean comfortable
Stayed 1 night in Mar 2024

2/10 Terrible

Mabinty

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Victor

Liked: Cleanliness, staff & service
Great price and clean, but i didn't get the double room i reserved. I had to get a second room on the spot, was lucky to get one. Not the best outcome but made it work....
Stayed 1 night in Dec 2023

2/10 Terrible

Carrie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No free pop for an outstanding rating for me.
Couldn’t find our reservation, no room refrigerator, the toilet paper was wet, boogers and blood on the walls, shower didn’t work, hair in the shower, mold in the shower. The place was disgusting!
Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
If you are looking for a nice hotel, this isn’t it. If you are looking for a bed and a bathroom and you don’t mind not have a door knob on the bathroom or the door closing all the way, this is the place for you. For $90 a night in Chicago you are getting what you pay for.
Stayed 3 nights in Nov 2023

6/10 Okay

Eric, Louisville

Travelled with partner
Liked: Cleanliness
room was nice but no refrigerator, microwave or iron for your clothes.
Stayed 1 night in Nov 2023

4/10 Poor

Yinh

Disliked: Cleanliness, amenities, property conditions & facilities
Terrible hotel. I'm honestly not sure how they are still in business. Door knob to my first room was broken. Heater in my second room wasn't working. Plumbing in shower was laggy so it made a pool. A stranger's hair was found under the sheets and in the restroom. Those are all objective observations. My opinion is that they are on their last leg and is trying to milk the old cow until it all breaks down and close. DO NOT RESERVE MORE THAN 2 NIGHTS IN ADVANCE. You will regret it as the cancelation policy is very strict and they will keep most of it. I only stayed here because of nostalgia but after coming back to Chicago's chinatow, I see they have 2 hotels that are closeby with 1 being a big brand hotel name.
Stayed 2 nights in Nov 2023

6/10 Okay

Nichole

Travelled with family, Travelled with partner
Liked: Staff & service, property conditions & facilities
We had issues with the hotel reciving our reservation but the lady handled it well. Our room was not prepared due to this and the staff was quick ot provide everything we needed. Room had the essentials we desired. Bed, awesome AC, tv with working roko for streaming. Everything we expected for our cost.
Stayed 1 night in Sep 2023
Response from Jean on Oct 1, 2023
Thank you for your feedback. We will do better. Come again.

6/10 Okay

Nadeeka

Liked: Cleanliness
Disliked: Room comfort
there is no elevator for this hotel. this must be informed to guest before they book the room.
Stayed 5 nights in Aug 2018

8/10 Good

VGS, Farmington

Liked: Cleanliness, staff & service, property conditions & facilities
Budget hotel with flexible access to the attractions.
Stayed 2 nights in Aug 2018

6/10 Okay

ESSIE, New York

Liked: Staff & service
Disliked: Cleanliness
GOOD IF YOU WANT JUST THE BASICS & ON LOW BUDGET
The room was ok, it's small, it had remote ac, a small t.v bed, and desk with a small sitting bench.I had to request that the linen be changed b/c the pillowcase had stain on it, so did the pillows. I think they line dry certain things. However, after I spoke to the woman at the reception desk, she had all the linens changed and it was fine. The bathroom was clean, with small towels and soap, shampoo, no shower pressure, but water was hot. They will hold your bags after check out. There's a frig, microwave, soda machine downstairs. It's a 10 minute walk to McCormick Convention Center. It's good if you'll just be sleeping there. The bed isn't soft, but will do if you're on a low budget.
Stayed 3 nights in Aug 2018
Response from NANCY on Aug 28, 2018
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
The environment around hotel is not good as a big city. And I also found the bed is not very clean but
Stayed 1 night in Aug 2018
Response from NANCY on Aug 28, 2018
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

CHANDAN, CHICAGO

Disliked: Cleanliness, property conditions & facilities
location is in centre near market and restaurants.front desk person no smile. rooms are very small and no fragrance. in toilet water leakage. in case of emergency spending one night is ok.
Stayed 1 night in Aug 2018
Response from NANCY on Aug 28, 2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2018
Response from Nancy on Aug 14, 2018
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I pay $130/night for one queen site bed room which is very small room. Overall condition of room is worse than one motel room which usually cost $80/night.
Stayed 2 nights in Aug 2018
Response from Nancy on Aug 14, 2018
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Pros: Nice restaurant next door, Starbucks around the corner, cheap Cons: the rudest staff I have ever encountered - don’t say hi, please, or thank you; rooms were dirty - hair was in the shower when we arrived; rooms smelled; AC was loud; TV didn’t work and the front desk person didn’t know how to fix it
Stayed 1 night in Aug 2018
Response from Nancy on Aug 14, 2018
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Taposhi, Los Angeles

Disliked: Cleanliness, staff & service, property conditions & facilities
Rude, unhelpful, terrible staff. Dirty rooms and bathrooms. Had ants all over our carpets and the housekeeper didn’t change anything before we checked in. Toilets are dirty. Our blanket and cover had holes in them. TV doesn’t work and WiFi is terrible. No elevator so pack light cause they won’t help you carry it up the stairs either. Lounge doesn’t have plates or spoons or anything. The only good thing is that it has AC and it’s close to downtown Chicago. But that’s about it. Would not recommend this place.
Stayed 6 nights in Aug 2018
Response from Nancy on Aug 14, 2018
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Seth, Burlington, ON

Disliked: Cleanliness
This is an old building. The rooms are severely aged. Was clean enough. Hardly any water pressure for the tiny shower.
Stayed 1 night in Aug 2018
Response from Nancy on Aug 14, 2018
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Jason

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
very old not maintained at all and no security
Stayed 1 night in Jul 2018
Response from nancy on Aug 6, 2018
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Brennan, Chapel Hill, NC

Liked: Staff & service
Disliked: Cleanliness, room comfort
The bathroom was very clean and looks to have been remodeled. The bed had clean sheets, pillow but the rest of the room smelled like a wet dog and was pretty funky. All of the furniture, carpet, etc. was heavily stained and worn out. All of the surfaces besides the bathroom looked like they hadn't been cleaned in 10-15 years and had spills, stains, etc. that could have easily been cleaned but seemed to be left to become a permanent part of the room. I have stayed in budget rooms around the world but this was one of the funkier ones.
Stayed 4 nights in Jul 2018
Response from Nancy on Aug 6, 2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Josean, Boston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location was perfect. Price too. Food around is excellent. Just what I was looking for.
Stayed 5 nights in Jul 2018
Response from Nancy on Jul 26, 2018
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveller

Stayed 1 night in Jul 2018
Response from Nancy on Jul 16, 2018
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Loved how close the property was to the subway station. Nothing fancy very small but very affordable and close to Chinatown shopping
Stayed 1 night in Jul 2018
Response from Nancy on Jul 16, 2018
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

john

Liked: Property conditions & facilities
Disliked: Cleanliness
Relatively good location. Easy access to public transportation. However their housekeeping practices we're terrible. Stayed 6 days, never once was bedding changed! One time wet towels we're picked up and rehung! Unfortunately can not recommend this location.
Stayed 5 nights in Jul 2018
Response from Nancy on Jul 16, 2018
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Like me, this hotel was very tired
I stayed one night as I had planned. The price and proximity to the convention center and both the red and green lines made it very convenient. It was difficult to close my room door and open the door to the shower. Fortunately, the air conditioning worked great, the bed was comfortable, and electrical outlets were conveniently adjacent to the bed. Very utilitarian… not a place to take your spouse but it did the job.
Stayed 1 night in Jun 2018
Response from Nancy on Jun 29, 2018
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveller

Disliked: Cleanliness, room comfort
In the middle of Chinatown. Good price. You get what you paid for.
Stayed 4 nights in Jun 2018
Response from Nancy on Jun 18, 2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Ruoyu

Liked: Cleanliness, staff & service
The WiFi provided by hotel is terribly slow.
Stayed 3 nights in Jun 2018
Response from Nancy on Jun 18, 2018
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveller

Decent place
Stayed 1 night in Jun 2018
Response from Nancy on Jun 18, 2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

James, Atlanta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accessible to CTA, A quiet cultural experience
It is not the Ritz-Carlton by any means, but if you are someone who is on the go and just need somewhere to lay your head at night, this will definitely do. Literally smack dab in the middle of Chinatown, the hotel was well kept, noticeably older but clean. Wonderful friendly staff and right off the CTA Red line. Literally three stops from downtown Chicago. When the city jacks up their rates for the summertime, this is definitely a place to consider.
Stayed 3 nights in Jun 2018
Response from Nancy on Jun 14, 2018
Thanks for staying with us. We appreciate your feedback

2/10 Terrible

Cookie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful Experience
Horrific experience. Nothing like shown on the internet!
Stayed 2 nights in Jun 2018
Response from Nancy on Jun 14, 2018
We will address this directly

2/10 Terrible

steve

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would not stay here again
Stayed 1 night in May 2018
Response from Nancy on Jun 14, 2018
We will address this directly

2/10 Terrible

Lena

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't go there!
Overpriced and shabby. You will have to haul your baggage up the stairs as there is no elevator and no offer of service to help you. Water leaks from the shower; four tv channels to choose from; not much to see in the neighborhood.
Stayed 3 nights in May 2018
Response from Nancy on Jun 6, 2018
We will address this directly

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small rooms but clean. Only downside is they can't accommodate multiple room keys.
Stayed 3 nights in May 2018
Response from Nancy on Jun 4, 2018
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
It is what it is.
Stayed 1 night in May 2018
Response from Nancy on Jun 4, 2018
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Verified traveller

Disliked: Staff & service
WiFi kept going out on the 3rd floor, prompting numerous trips to the front desk to reboot their Internet service. Not all staff members are competent. One person was sleeping while on duty in the back room. He only woke up when I rang the service bell. This hotel is really a hole in the wall, but you get what you pay for.
Stayed 6 nights in May 2018
Response from Nancy on Jun 6, 2018
We will address this directly

8/10 Good

Ruchika

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2018
Response from Nancy on Jun 4, 2018
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Source of infection!
Stayed 5 nights in May 2018
Response from Nancy on Jun 4, 2018
We will address this directly

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
By offer this hotel into Hotels.com made Hotels.com low quality and not concerns for the services. Floor is dirty and bad smell, bed is not comfortable, bed sheet is not clean. Bathroom is too small, and dirty. Total of 3 floors without elevator, stairs is too narrow, if you are over 200lbs in weights, please do not stay in this hotel, you may not going through stairs. There is no TV remote when I checked, the front desk lady asked me to on/off TV by hand, I said NO. There is a lady complained to front desk when I checked out, the lady said this hotel/bed caused her infection..... Anyway, Hotels.com should not offer this hotel to customers !
Stayed 2 nights in May 2018
Response from Nancy on Jun 4, 2018
We will address this directly

8/10 Good

Jonathan

Liked: Cleanliness, staff & service
This hotel is excellent for short stays. One caution though, there is no elevator. The staff are friendly and courteous. It is an older building.
Stayed 3 nights in May 2018
Response from Nancy on May 31, 2018
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel needs renovation. All the facilities look old and not clean. Especially the pillows were so dirty. I had to put my clothes to cover them.
Stayed 2 nights in May 2018
Response from Nancy on May 31, 2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

L, Chicago

Liked: Cleanliness, staff & service
Staff very helpful accomodated a disability and changed our room. Suggested eating establishments, extremely helpful
Stayed 1 night in May 2018
Response from Nancy on May 31, 2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Rhon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chinatown Hotel
The hotel is perhaps my favorite in Chicago. You definitely get your money's worth staying here. The entire city is accessible with this hotel as one's base.
Stayed 3 nights in May 2018
Response from NANCY on May 15, 2018
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Maxwell

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed Bug risk
Blood on mattress and walls, assuming most of it was from bedbugs. Read all reviews from different sources too
Response from NANCY on May 15, 2018
We will address this directly

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Walkable Area
This hotel is great if you don't care about the comfort of the bed, if the lights work, or if the bathroom is in good repair. It was in a great area for walkability, but I would stay somewhere else if you can.
Stayed 2 nights in May 2018
Response from Nancy on May 8, 2018
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
China Town Hotel
Very Nice Budget Hotel- Great Location. Free Coffee
Stayed 2 nights in May 2018
Response from Nancy on May 8, 2018
Thanks for staying with us. We appreciate your feedback!