Indoor pool, seasonal outdoor pool

Reviews of Hampton Inn & Suites Downers Grove Chicago

2.5 out of 5
Hampton Inn & Suites Downers Grove Chicago
1500 Opus Place, Downers Grove, IL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 685 out of 1006 reviews" "
Rating 8 - Good. 229 out of 1006 reviews" "
Rating 6 - Okay. 47 out of 1006 reviews" "
Rating 4 - Poor. 26 out of 1006 reviews" "
Rating 2 - Terrible. 19 out of 1006 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Antoinette

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and comfortable.
Stayed 1 night in Mar 2024

10/10 Excellent

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was SUPER friendly and helpful. Atmosphere was very welcoming and pleasant.
Stayed 2 nights in Mar 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024

10/10 Excellent

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the cozy suite,it was clean,everyone was very friendly,greeting was marvelous( front desk worker ,loved her), and the breakfast was to die for I am a sanitation manager ,and the food was tasty,presentable,hot ,clean area ,just very well put together, i loved my stay and ill be back very soon!
Stayed 2 nights in Mar 2024

10/10 Excellent

Aubree

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel!! We felt very comfortable. The staff were very accommodating, the room was clean and comfortable, the free breakfast was delicious, and it was a great property in general!
Stayed 2 nights in Mar 2024

4/10 Poor

Matt

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Our room did not have AC at it was almost 80 degrees in the room. Only option to cool room down was to open window - however this brought in lots of noise as property close to highway.
Stayed 1 night in Mar 2024

4/10 Poor

Jose

Disliked: Staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Arron

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Staff had a nasty attitude. Put me on a floor that was under construction
Stayed 2 nights in Feb 2024

10/10 Excellent

Natalie, Elmwood Park

Liked: Cleanliness, staff & service, property conditions & facilities
Clean & great customer service
Stayed 1 night in Feb 2024

8/10 Good

Becky

Liked: Cleanliness, staff & service, property conditions & facilities
m
Stayed 1 night in Feb 2024

10/10 Excellent

July

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and beautiful rooms! We will definitely stay again.
Stayed 1 night in Feb 2024

10/10 Excellent

Tiffany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice room was clean
Stayed 1 night in Feb 2024

10/10 Excellent

Patricia

Travelled with family
Liked: Amenities
I liked the receptionist at the front desk. Very polite and knowledgeable.
Stayed 1 night in Feb 2024

8/10 Good

Ryan Michael

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean rooms. We enjoyed our stay. Convenient to Legoland
Stayed 2 nights in Feb 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel large comfortable bed. Very quite and close to everything to eat.
Stayed 1 night in Feb 2024

8/10 Good

Nancy Kumari

Stayed 3 nights in Oct 2023

8/10 Good

Romano

Liked: Cleanliness, amenities, property conditions & facilities
What
Stayed 1 night in Dec 2023
Response from Stephanie on Feb 8, 2024
Thank you for taking the time to give us your feedback, we look forward to seeing you again.

10/10 Excellent

Natasha

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place very beautiful indoor/ outdoor pool area with hot tub, room are cleaned and comfortable, first desk agent Shirley was very helpful and knowledgeable about area surrounding the hotel , manager Stephanie is always available to assist you with your needs and questions
Stayed 1 night in Jan 2024
Response from Stephanie on Feb 8, 2024
Thank you for taking the time to give us your feedback, we look forward to seeing you again.

10/10 Excellent

Perla

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mae, the desk host is amazing along with the African American girl that was working late on New Year’s Eve on 12/30/2023 who helped me get allergy medication. Our room was very well clean and met our expectations. The only reason why I did not give full starts on property conditions was because the pool staff closed the pool early and the pool floor felt like it need to be fix because you actually feel pieces on your feet along with the hot tub. But overall our stay was amazing and no bed bugs or anything of the sort! I definitely recommend staying here and will be staying here again. My son and I were satisfied! & Happy New Year!
Stayed 1 night in Dec 2023
Response from Stephanie on Feb 8, 2024
Thank you for taking the time to give us your feedback, we look forward to seeing you again.

8/10 Good

Marvin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Stephanie on Feb 8, 2024
Thank you for taking the time to give us your feedback, we look forward to seeing you again.

10/10 Excellent

Duane

Stayed 1 night in Dec 2023
Response from Stephanie on Jan 5, 2024
Thank you for taking the time to give us your feedback, we look forward to seeing you again.

8/10 Good

Richard

Liked: Property conditions & facilities
Hot tub was closed. Great breakfast bar and rooms.
Stayed 3 nights in Dec 2023
Response from Stephanie on Jan 5, 2024
Thank you for taking the time to give us your feedback, we look forward to seeing you again. Our hot tub has been serviced and is now open for your enjoyment.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service
Last min pool and hot tub was down for 3 days.
Took me a few days to plan & find what I thought was going to be the perfect winter break getaway for my family only to arrive and check in before telling me the pool/hot tub was unavailable. I called the day I booked to make sure they had a pool and hot tub available bc since Covid some are shut down but some hotels don’t update on their websites. Said it should be open the next day, sadly I already promised my kids to swim so I canceled & rebooked somewhere else for the night and was told to call back and see if the pool was open the next day before booking just to make sure. Next day I called and it swaps still shut down. Literally ruined our trip bc I then had to replan & rebook my 3 nights I had planned out. It takes some time to plan trips with kids not to mention the earlier you book the best discounts you get so I also paid higher rates somewhere else that wasn’t as nice as this was suppose to be bc I now had to book somewhere last min. Very frustrating!!
Stayed 3 nights in Dec 2023
Response from Stephanie on Feb 8, 2024
Thank you for taking the time to give us your feedback, sorry about your experience with the pool. We are working on that thanks to your feed back, we look forward to seeing you again.

10/10 Excellent

Miriam

Liked: Cleanliness
Stayed 2 nights in Dec 2023
Response from Stephanie on Jan 5, 2024
Thank you for taking the time to give us your feedback, we look forward to seeing you again.

8/10 Good

Carl

Stayed 2 nights in Dec 2023
Response from Stephanie on Feb 8, 2024
Thank you for taking the time to give us your feedback, we look forward to seeing you again.

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Happy holidays at this hotel
We had a nice stay over Christmas. This hotel really did their best with hospitality - even things out of their control like the pool not working and elevator out of order was handled very professionally. They went out of their way to make the lobby look beautiful and welcoming for families traveling over the holidays .
Stayed 2 nights in Dec 2023
Response from Stephanie on Feb 8, 2024
Thank you for taking the time to give us your feedback, Glad your enjoyed yourself, we look forward to seeing you again.

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Service
It was a pleasure staying at this property. The staff was amazingly polite, friendly, service oriented and encouraging. The free breakfast is the best I've ever experienced. I used to not like going to this property due to the lack of quality service, but it has totally transformed in a positive way since it's become a Hampton Inn.
Stayed 4 nights in Dec 2023
Response from Stephanie on Jan 5, 2024
Thank you for taking the time to give us your feedback, we look forward to seeing you again.

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Stephanie on Jan 5, 2024
Thank you for taking the time to give us your feedback, we look forward to seeing you again.

10/10 Excellent

Rory

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was amazing!
Stayed 4 nights in Dec 2023
Response from Stephanie on Jan 5, 2024
Thank you for taking the time to give us your feedback, we look forward to seeing you again.

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Stephanie on Jan 5, 2024
Thank you for taking the time to give us your feedback, we look forward to seeing you again.

8/10 Good

doug

Travelled with family
Liked: Staff & service, property conditions & facilities
Rooms were clean and very nice. Breakfast was Very nice and offered a lot
Stayed 1 night in Dec 2023
Response from Stephanie on Jan 5, 2024
Thank you for taking the time to give us your feedback, we look forward to seeing you again.

10/10 Excellent

Mohammed Najeeb

Stayed 1 night in Dec 2023
Response from Stephanie on Jan 5, 2024
Thank you for taking the time to give us your feedback, we look forward to seeing you again.

10/10 Excellent

Adrienne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Stephanie on Dec 10, 2023
Thank you for being a valued guest, I truly thank you for taking the time to give us your feedback. We look forward to seeing you again.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Shemeka is one great representative of your company. Professional, friendly and courteous.
Stayed 1 night in Nov 2023
Response from Stephanie on Dec 10, 2023
Thank you for being a valued guest, I truly thank you for taking the time to give us your feedback. We look forward to seeing you again. I will be sure to let Shemeka know that she left a memorable impression on you.

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Front desk associate was super nice! Room very nice.
Stayed 1 night in Nov 2023
Response from Stephanie on Dec 10, 2023
Thank you for being a valued guest, I truly thank you for taking the time to give us your feedback. We look forward to seeing you again.

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
The check in, room and check out were great. Very comfortable and quiet room.
Stayed 1 night in Nov 2023
Response from Stephanie on Dec 10, 2023
Thank you for being a valued guest, I truly thank you for taking the time to give us your feedback. We look forward to seeing you again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel.
it was a great stay at Hampton inn as usual. The staff are so friendly and helpful.
Stayed 4 nights in Nov 2023
Response from Stephanie on Dec 10, 2023
Thank you for being a valued guest, I truly thank you for taking the time to give us your feedback. We look forward to seeing you again.

2/10 Terrible

Destiny

Disliked: Staff & service
Not coming back anytime soon
The hotel swinger from a Marriot to a Hilton! They truly downgraded. Maybe once renovations are done it’ll be better. We didn’t even stay all night, we decided to come home
Stayed 1 night in Nov 2023
Response from Stephanie on Jan 5, 2024
Sorry for the experience you had here at our hotel. Thank you for taking the time to give us your feedback. we would love the opportunity for you to visit again, so that we can make it right.

10/10 Excellent

nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Stephanie on Dec 10, 2023
Thank you for being a valued guest, I truly thank you for taking the time to give us your feedback. We look forward to seeing you again.

10/10 Excellent

Nolan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Stephanie on Nov 12, 2023
Thank you for being a valued guest, we appreciate your loyalty. It means a lot that you took the time to let us know your experience here. we're looking forward to seeing you again.

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
VERY PEACEFUL HOTEL STAY
The staff at the hotel were friendly and very pleasant and the check-in process was easy. The room was very spacious and had a living room area. Two televisions are in the room as well as a microwave and mini refrigerator. The bed was extremely comfortable. They offer complimentary breakfast. The only cons I experienced were finding a dead fly on the floor and the toliet tissue rack was loose. Overall, I had a peaceful stay and the area is very safe and quiet. There are plenty of restaurants and shopping centers near the hotel. I recommend this hotel to anyone who is traveling, planning a staycation, or need a quick getaway with their family and/or spouse. Don’t think twice, just book the hotel!
Stayed 1 night in Nov 2023
Response from Stephanie on Nov 12, 2023
Thank you for being a valued guest, we appreciate your loyalty. It means a lot that you took the time to let us know your experience here. we're looking forward to seeing you again.

10/10 Excellent

Natasha

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the staff very professional and friendly the manager Stephanie and shawn always greet you with smile , very helpful and knowledgeable about the area of the hotel and always around to assisted with anything you need.
Stayed 2 nights in Oct 2023
Response from Stephanie on Dec 10, 2023
Thank you for being a valued guest, I truly thank you for taking the time to give us your feedback. We look forward to seeing you again.

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Stephanie on Dec 10, 2023
Thank you for being a valued guest, I truly thank you for taking the time to give us your feedback. We look forward to seeing you again.

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Stephanie on Dec 10, 2023
Thank you for being a valued guest, I truly thank you for taking the time to give us your feedback. We look forward to seeing you again.

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms have a great layout.
Clean, quiet, good gym, nice staff
Stayed 1 night in Oct 2023
Response from Stephanie on Dec 10, 2023
Thank you for being a valued guest, I truly thank you for taking the time to give us your feedback. We look forward to seeing you again.

10/10 Excellent

tim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is exceptional and clean. The young lady that checked us in was friendly and accommodating.
Stayed 1 night in Oct 2023

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Stephanie on Dec 10, 2023
Thank you for being a valued guest, I truly thank you for taking the time to give us your feedback. We look forward to seeing you again.

10/10 Excellent

Michael

Stayed 3 nights in Oct 2023

10/10 Excellent

Donald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicest room that i have ever had with Hampton Inn.
Stayed 3 nights in Oct 2023

10/10 Excellent

Nayeli

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Customer service was amazing. Mae had such a GREAT SMILE and welcomed us in. She check is in quickly and professionally. Our room was so tidy comfortable and neat. Great stay. The breakfast was nice too. The chef brought out beautiful omelettes and I loved the fact that they served turkey link instead of pork. Also a wide selection of other drinks and goodies.
Stayed 1 night in Oct 2023