Lobby

Reviews of Best Western At O'Hare

2.5 out of 5
Best Western At O'Hare
10300 W Higgins Road, Rosemont, IL

Reviews

7.2

Good

Rating 10 - Excellent. 569 out of 1632 reviews" "
Rating 8 - Good. 396 out of 1632 reviews" "
Rating 6 - Okay. 264 out of 1632 reviews" "
Rating 4 - Poor. 207 out of 1632 reviews" "
Rating 2 - Terrible. 196 out of 1632 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Jenny

Travelled with family
Only disappointed as when I called they said breakfast started at 5:30 and that is what their website states as well. We had to leave to the airport at 5:30 and breakfast in fact wasn’t until 6. I booked this hotel for the breakfast only and wasn’t able to get any.
Stayed 1 night in Mar 2024

10/10 Excellent

Lynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location to O’Hare, just minutes away
Stayed 1 night in Mar 2024

6/10 Okay

Cory

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Checking in took way too long. There were 2 employees but only 1 was working behind the desk for the first 20 minutes we waited in line behind 1 other person, and 2 other parties at each of the 2 registration locations at the front desk. Upon our return to Chicago, we waited over an hour for the free shuttle. In that time we called the hotel a dozen times in which they only picked up 3 of those calls. Each time we confirmed exactly where we should be. We eventually got an Uber.
Stayed 1 night in Mar 2024

8/10 Good

TANIA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Mar 2024

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
I can’t say enough wonderful things about Christina! She was the desk representative who checked me in. She was calm and patient with the long line of people who were honestly frustrating me however, she remained professional while providing recommendations on food, parking, etc. She was fantastic, and she made my stay great!
Stayed 1 night in Mar 2024

6/10 Okay

Chris

Stayed 1 night in Mar 2024

10/10 Excellent

Sonal

Liked: Cleanliness, staff & service, property conditions & facilities
Good overnight stay before flying out. Shuttle convenient. Staff helpful
Stayed 1 night in Mar 2024

6/10 Okay

Jinu

Stayed 1 night in Mar 2024

10/10 Excellent

Marilyn

Liked: Amenities
Wonderful staff. Clean rooms. Nice hot showers. Fair price.
Stayed 1 night in Mar 2024

6/10 Okay

BETH

I appreciated that I was able to get a room last minute when my flight got canceled but the coffee maker didn’t work and the room heater was squeaky and the shower hand held thing wouldn’t stay up
Stayed 1 night in Mar 2024

8/10 Good

Hurley

Travelled with family, Business traveller
Liked: Staff & service
The location was good.
Stayed 1 night in Mar 2024

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly reception and shuttle service
Stayed 1 night in Mar 2024

8/10 Good

Raul

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Mar 2024

8/10 Good

lolita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 1 night in Mar 2024

10/10 Excellent

Hilda

Liked: Cleanliness, staff & service, property conditions & facilities
Great service at check-in and transportation
Stayed 1 night in Mar 2024

4/10 Poor

Cody

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Gina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff at the front desk was wonderful. Slightly older building but kept so nice and clean.
Stayed 1 night in Mar 2024

10/10 Excellent

??

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Tomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean, quiet
Stayed 1 night in Mar 2024

2/10 Terrible

LEONARD

Disliked: Staff & service
The temperature in the room was incredibly HOT! The air conditioner and heater were not working and had to be turned off. The weather was cold and so in the middle of the night I had to turn the heat back on for a while (with no thermostat I had to turn it off after a while). I complained at the desk and will ask my credit card to deduct your charges. Joan Sable
Stayed 1 night in Mar 2024
Response from Khia on Mar 26, 2024
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive, when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

6/10 Okay

Cassia

Travelled with partner
Liked: Cleanliness
Nice place to stay if you have an overnight layover, clean and comfortable

10/10 Excellent

Tulkinjon

Cool
Stayed 1 night in Mar 2024

10/10 Excellent

Brittany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Mar 2024

6/10 Okay

Alexus

Liked: Staff & service, amenities
Elevator trouble’s & problems with key card. Other than that the stay was fine
Stayed 1 night in Feb 2024

6/10 Okay

Moisés, Las Vegas

Stayed 2 nights in Dec 2023

8/10 Good

Laura

Liked: Staff & service
Not too bad but I didn’t like it
Stayed 1 night in Feb 2024

10/10 Excellent

Citlali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Out of all the hotels and inns i have stayed, Best Western Rosemont has been the most hospitable and understanding group I have met. The amenities were wonderful, the area was quiet and within the distance of public transportation. Overall, I would definitely stay here again.
Stayed 2 nights in Mar 2024

4/10 Poor

Benji

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Oleksii, Urbana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and employees, above and beyond in all aspects! Great front desk assistance, free shuttle and delicious breakfast!
Stayed 2 nights in Mar 2024

4/10 Poor

Kevin

Disliked: Cleanliness, amenities
Are room smelled like wet damp carpet
Stayed 1 night in Mar 2024

8/10 Good

Michel

Business traveller
Liked: Cleanliness
When trying to buy products,the machine encharge of taking the credit cards keep malfunctioning, only work the first day,.other than that was a good experience
Stayed 2 nights in Mar 2024

8/10 Good

Jacob, Lynwood

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good services for it's price
Stayed 1 night in Mar 2024

10/10 Excellent

Arlie

Travelled with family
Nice lady at front desk
Stayed 1 night in Mar 2024

4/10 Poor

Stephen

Liked: Staff & service
Disliked: Cleanliness
Y
Stayed 1 night in Mar 2024

6/10 Okay

Steven, Windom

Travelled with family
Disliked: Property conditions & facilities
Close to airport and parking which is great. Elevator didn’t work, products at the market place were stale and breakfast was nearly average.
Stayed 1 night in Mar 2024

8/10 Good

Ersilia M

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the complimentary shuttle to O'Hare. The staff was very helpful and polite.
Stayed 1 night in Mar 2024

10/10 Excellent

Christopher

Convenient as heck to the airport and an ever-ready shuttle van.
Stayed 1 night in Feb 2024

10/10 Excellent

Hailey

Stayed 1 night in Mar 2024

10/10 Excellent

Erin

Stayed 1 night in Mar 2024

10/10 Excellent

Shehdeh

Stayed 1 night in Mar 2024

4/10 Poor

Emily

Disliked: Cleanliness, amenities, property conditions & facilities
None of the outlets next to the bed work. Also, despite what expedia said it did not have freezer for the ice packs I keep with my insulin
Stayed 1 night in Mar 2024

10/10 Excellent

Mario

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good👍
Stayed 1 night in Mar 2024

10/10 Excellent

Mario

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing ,👍
Stayed 1 night in Mar 2024

8/10 Good

heather

Liked: Cleanliness, staff & service
Only thing that was concerning is when exiting the room, the door did not lock. It only locked from inside.
Stayed 1 night in Feb 2024

8/10 Good

Cory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great affordable location. With one the the staple fast food chains Portillo's next door. For all you east coast travels. Portillo is our version of a Philly cheese steak or " chopped cheese" the call it..
Stayed 1 night in Feb 2024

8/10 Good

Jairo, Houston

Stayed 2 nights in Feb 2024

8/10 Good

Andrew

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
C
Stayed 1 night in Mar 2024

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 1 night in Feb 2024

8/10 Good

Jairo, Houston

Liked: Staff & service, property conditions & facilities
Great staff and clean
Stayed 1 night in Feb 2024