The staff was great, very kind and accommodating, helped us book some tours. The hotel is a bit outside the city, which was actually wonderful, since Chiang mai can be quite busy and noisy. There was 2 pools, a nice restaurant with decent food. There was always a taxi available outside the hotel, which we used every day to get places. About 150-200 Bhat, 10 min drive to downtown. We also used the laundry service offered across the street by the taxi service, much cheaper than in the hotel. We got massages at the spa, and the massage therapist was wonderful! However, the spa is located in the basement under the pool and smelled terribly of mold. I almost couldn’t stand being there for an hour. Overall a good experience!