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Reviews of Holiday Garden Hotel & Resort Chiang Mai

3 out of 5
Holiday Garden Hotel & Resort Chiang Mai
16/16 Huay Kaew Road, Chang Phuak, Muang, Chiang Mai, Chiang Mai

Reviews

8.0

Very good

Rating 10 - Excellent. 35 out of 104 reviews" "
Rating 8 - Good. 42 out of 104 reviews" "
Rating 6 - Okay. 15 out of 104 reviews" "
Rating 4 - Poor. 9 out of 104 reviews" "
Rating 2 - Terrible. 3 out of 104 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Allaine

Travelled with family
Liked: Staff & service
good for a quick stay
its a old hotel . good for a quick stay. buffet is fine . far from convinience store .
Stayed 4 nights in Nov 2023

4/10 Poor

Avigail, Israel

Disliked: Cleanliness, staff & service, property conditions & facilities
I would not recommend this hotel at all. Firstly, the location - tourist that it's they're first time bn Chiang mai should kbow it is 30 min drive to the old city and main tourist attractions. Yes, there's a western bigbmall near the resort but that's not the reason to cone to Chiang mai. Secondly and maybe more important - the hotel had seen better days, and the cleaning staff is doing the minimum required, and even less that that. The hotel is old and dirty, I didn't take a shoeer and slept with my clothes over the bed sheets. And I am not very picky usually. Luckily, with the help of Expedia customer service I was able to get a partial refund and I ran away from there after one night (was suppose to stay 5 nights in total) One possitive thing is the garden which is very nice kn an old colonial decade kind of a look. If you like thise sort of things.
Stayed 5 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Liked: Staff & service
It’s fine?
It’s fine for a night. But the hotel room is super basic and the bathroom did not look clean. Safe didn’t work. The grounds and buffet are decent and the staff was very kind. Close to Maya mall and nimman area and reasonably priced.
Stayed 2 nights in Dec 2019

10/10 Excellent

WAI HONG JOSEPH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2020

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

Stanislav

Stayed 6 nights in Nov 2019

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to relax
Stayed here many times in past. Hidden gem in my opinion. Great service, the staff make this hotel the treat it is.
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and tidy Hotel , breakfast in hotel very good
Stayed 7 nights in Aug 2019
Response from Tor on Sep 19, 2019
Thank You

8/10 Good

Verified traveller

Stayed 1 night in Aug 2019

8/10 Good

Adisorn, Thailand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019

10/10 Excellent

Adisorn, Thailand

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always come to this place.....quiet andclean....perfect for me
Stayed 11 nights in Mar 2019

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden Gem
This hotel is a hidden gem in Chiang Mai. Great service from all the staff, helpful and courteous. Great pool and wonderful garden area. Will stay there again!
Stayed 3 nights in Mar 2019

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very conducive environment
The staff are really friendly and helpful. Thank to Supannee for having Nattapon give us a tour and explanation of the hotel facilities. Special thanks to Nattapon for his patience and help. Indeed we had a good time.
Stayed 2 nights in Jan 2019
Response from Tor on Mar 6, 2019
Thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel beds a bit hard. But general great location and beautiful gardens. Staff friendly and helpful
Stayed 11 nights in Dec 2018
Response from T on Jan 14, 2019
Thank you

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will come back for sure
The hotel was great
Stayed 3 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly, quiet and close to all attractins...beautiful garden
Stayed 4 nights in Dec 2018

10/10 Excellent

Shane

Lovely hotel, beautiful gardens and pool area, great breakfast selection and lovely staff
Stayed 6 nights in Nov 2018
Response from Tor on Jan 14, 2019
Thank you

6/10 Okay

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Pool closed too early. I had to flush my toilet 4 times for every use with no toilet paper in the bowl.
Stayed 2 nights in Nov 2018

10/10 Excellent

PHILIP, Toronto, Ontario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceeded all expectations at a great price. The garden is just amazing and the food was way better than I expected. When I return to Chiang Mai I will book this hotel again... it was that nice. A warm and cozy 4 star experience for a 3 star hotel.
Stayed 1 night in Jul 2018
Response from Tor on Sep 18, 2018
Thank you for visiting and hope to service you in the future

6/10 Okay

Tamika

Liked: Staff & service
Good Location, Rooms Need Love
Pros: The garden is gorgeous and they keep the pool clean. The staff in the lobby is helpful. Cons: The room and bathroom is in need of a facelift. Flushing the toilet reminded me of being in a locker room. The king bed is two twins pushed together, which means you can feel the lump in the middle. Overall: The area is safe and if you don't mind being in an outdated room because the price is right then this place is for you.
Stayed 3 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Room comfort
Great Hotel in the heart of Chiangmai in an affordable price.
Stayed 1 night in Jun 2018

8/10 Good

Tughyan, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over all it was a Good experience & enjoyed my stay at the hotel.
Stayed 3 nights in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet Resort in the middle of the city life
Me and my fiance were very happy with our stay in Holiday Garden, we stayed a few nights in the Tower and one night in Garden room and I strongly advise to get a tower room as it's just a few dollars more, but the views at the city are very pleasant. Garden rooms are also nice inside, but you will stay with the closed curtains all the time as the windows look at the panoramic elevator..The hotel is modern and well decorated. It is close to the old city as well as to the Doi Suthep National Park, but as soon as you enter the gates, you don't hear any city noise have a feel of a hidden resort. Nice swimming pool and absolutely amazing garden. Breakfast is also very good- many choices of Thai and European food. Overall everything was very good and I would love to stay again.
Stayed 1 night in Apr 2018

10/10 Excellent

Arran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Friendly staff, location is slightly out the way. Overall a good hotel.
Stayed 1 night in Feb 2018

8/10 Good

AC, UK

Liked: Cleanliness, staff & service, property conditions & facilities
A convenient location for central Chiang Mai
This was my second stay at the Holiday Garden Hotel and it is, on the whole, a very good hotel. I booked a Garden room - assuming that this would be overlooking the pool/garden area. Unfortunately, I drew the short straw and my 'garden room' overlooked the car park at the front and the tiled roof of the next block from the window. I could have coped with this had it not been for the noise of the two LARGE air-conditioning units for one of the conference halls immediately below my window. Owing to the proximity of the next building, there was a constant noise and vibration of fans from 7.30am each morning. When I commented on this in my Check In comments, the hotel did respond and I saw two engineers working on the A/C units. I feel bad having to mention this as the Holiday Garden is a good hotel - but it is only fair to warn customers that a Garden Room may not overlook the pleasant hotel gardens at all!
Stayed 8 nights in Feb 2018

10/10 Excellent

Marie Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfied Client
The hotel was clean and in good condition. Convenient location being closest to one of the biggest malls. One negative factor- front desk personnel wasn't too good in understanding and speaking English.
Stayed 8 nights in Jan 2018
Response from Tor on Feb 3, 2018
Thank you & will improve about front desk

8/10 Good

Mr.Chayaphonraphan

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Tor on Feb 3, 2018
Thank you very much

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Tha staff really make this a great hotel. From the front desk to housekeeping, everyone at the Holiday Garden helps to make you feel comfortable. Close to small night markets, large shopping centers, this hotel is a hidden gem. Great pool and beautifully kept grounds, cannot say enough nice things about this hotel and my stay.
Stayed 4 nights in Nov 2017
Response from Tor on Feb 3, 2018
Thank you very much

8/10 Good

sung kwon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing for the price
value for money based on our stay
Stayed 1 night in Nov 2017

6/10 Okay

GG, Bangkok

Disliked: Cleanliness, staff & service
Not recommend
The hotel staffs are very unprofessional, especially the housekeepers and receptionists. After I had checked in the hotel for 2 rooms about 3 o’clock in the afternoon , my family and I went to our rooms right the way. And the hotel staffs didn’t say anything that the room wasn’t ready yet. We had to wait for awhile. I thought they were supposed to check it before they gave us the room keys. So disappointed. After that I was sitting in the room and , suddenly, the housekeeper had come in my room without knocking or any calls. I was very shocked and upseted. Not recommend to anyone. I would rate this hotel as a service apartment.
Stayed 2 nights in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017

8/10 Good

Sherilyn and To, Washington State

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to many shops and restaurants
Very nice breakfast. Nice having complimentary rides to market Very friendly staff Nice pool Beautiful grounds

6/10 Okay

Verified traveller

Liked: Staff & service
Convenient and functional
The hotel grounds and pool are lovely. It is a block behind a main road, which is then a couple blocks from a major mall. You can pick up red songthaew buses to take you to old town or walk (takes about 20 minutes to outer wall) or in the other direction to the zoo/university. The room has the basic amenities needed, just dated. I had asked for 2 double beds; the room had the two double beds but they were put together as one major king bed and did not seem easy to separate; thus, staff could have been more attentive to the request.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
you like mushrooms on your bathroom ?
two categories of rooms this one have stars also ? see photos please !
n comment

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed my brief stay
Clean, if a bit bland and featureless: I stayed in the,tower section. Good clean pool which I had to myself the morning I swan, other than a couple of small children. Excellent breakfast but non existent Wifi

6/10 Okay

Verified traveller

Good hotel, Close to the university and zoo
This hotel was good for two nights but we also stayed in the old town for a few nights and preferred that location to this one. The rooms are also very small and ours didn't get cleaned until we requested it. The hotel staff speaks almost no English so it was tough to get information about the area. The breakfast is good and has many many options available. The pool area is also lovely. overall it was a good place for the incredibly cheap price we paid.

8/10 Good

Philip Geoffrey, Lamphun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
There isn't a lot wrong with this hotel. We had a problem with check-in (totally my fault) and the lady at the front desk went out of her way to help us fix it and checked us in within 5 minutes. It was a great start to the stay. The room that we got was not the same size as in the photos on this site and was, in reality, much smaller. That didn't bother us any and, on the plus side, the room was clean, comfortable and the bathroom was lovely. It was a little dated, but that's not a problem and, considering the price, the room's great value. The pool and garden area make the hotel to be honest and it's really relaxing lounging by the pool, although it is on the flight path to Chiang Mai airport so there's an occasional disturbance, but not often enough to be any problem. The breakfast was of a high quality and there were plenty of options. We will go back to this hotel again the next time we're in town.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for the money in Chiang Mai
The hotel is great value in a part of Chian Mai where there are literally hundreds of options to choose from. We were in Chiang Mai for a ten-day conference, and this was the place we stayed: left early in the am and usually returned only late in the evening. The Holiday Garden was clean and comfortable, safe and extremely helpful staff. It had all the basics, no frills, but great value for the money. Only downside is the noise from planes on their final landing approach to the airport, and nighttime noise from a strip of bars and nightclubs located just next to the hotel.

8/10 Good

Alan Teng, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel with affordable price
Hotel with maya shopping center and the harbour just outside. Plenty of eateries around. Free wifi. Breakfast is buffet style. Need to bring your own slippers, toothpaste and toothbrush. No kettle and hair dryer in the room.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
The aircon didnt work, so they changed the at 11pm. When i claimed about it, they didnt even say sorry. I won't stay here again

8/10 Good

RON, USA

Liked: Cleanliness, staff & service, property conditions & facilities
great for the price
This is a great bargain !… nothing fancy but the staff are great, the breakfast is good and the pool is lovely. The location is very good. A big mull a shirt walk away. We have stayed there several times and will definitely return.

8/10 Good

Ron and Pat, USA

Liked: Cleanliness, staff & service
Lovely hotel & great deal
This is a lovely hotel......it's true that it's a bit warn around the edges, but for the price it's not really an issue. The staff is very friendly and helpful. The pool is wonderful.... And the location is great. There are some new shopping malls with movies and upscale products within walking distance. The energy level at the hotel is high .... And they do have a good breakfast. I have stayed there several times with my wife and our 3yr old.

8/10 Good

Ray, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasantly surprised!
Was supposed to spent two days here, ended up spending four days because it was very good. Buildings and grounds are pleasant and well kept. Breakfast is very good. Hotel staff are very friendly. It has a tour operator desk based in the lobby and their service was exceptional. The room was a bit smaller than some others in Chaing Mai but it was still ok for me. A bit far from the city centre but close to the new Maya shopping centre.

10/10 Excellent

Adam, Australia - NSW - Sydney

Liked: Cleanliness, staff & service, property conditions & facilities
Value: Affordable; Service: there if required; Cleanliness: clean; surrounding area shops resturants an easy walking no hills

8/10 Good

Pauline, Australia - VIC - Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Nice ; Value: Average price; Service: Friendly; Cleanliness: Pleasant;

10/10 Excellent

Anonymous

Liked: Cleanliness, staff & service
I stayed for 3 nights, with very
I stayed for 3 nights, with very relax at pool, very nice garden in Hotel. and staff so friendly, quite nice Breakfast included.

2/10 Terrible

ARTS

Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Dec 2023

6/10 Okay

ZIH-MING

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2023