Easy to find, impressive interior, parking very nearby (use the station east car parks as cheaper and very close). Easy check in. Room and bed comfortable. Bathroom ok but nothing special. Clean. Breakfast was very good. Needs a bigger or more lifts in main building but perhaps not easy in a building of this age.
On a previous visit our room had not reached our expectations in relation to the housekeeping so the management had agreed to upgrade our room on our return to a junior suite and to provide dinner for two.
The staff in the hotel were excellent in every respect.
The hotel is widely used by the public as a leisure centre
We booked the hotel for 1 night as we were visiting family. The staff we friendly, the room clean & there was a good breakfast selection (lots of healthily items too - granola yoghurt pots, fruit smoothie shots, fresh fruit etc & the usual cooked items).
We didn't use the pool or any other of the facilities so cannot comment on them.
We would stay again when visiting the area.
A comfortable room Excellent breakfast Friendly and helpful staff. Hotel is let down by grim surroundings. Chester is supposedly a beautiful historic city. This hotel faces the back of Chester Market. Grim fascade of brick and concrete dating back to the seventies, probably. . A real eyesore. Not the hotel's responsibility but it is the grimmest ugliest setting imaginable for a four star hotel in a supposedly historic city.
The twin room I slept in was small but had all the facilities needed for a good nights sleep and stay. The room did smell a little bit of stale cigarettes but it wasn't a big issues, it must have been a smoking room once upon a time. The bathroom in the room could have done with updating as you could tell that was old too.
However, even though the bathroom was dated it was very functional and the beds were really comfy.
The staff were really lovely and happy to help. They all looked like they wanted to help you as well.
I left my phone charger in my room and there did all they could to get it back for me.
Hotel is very close to town centre, 5 minute walk, and car parking at the hotel is excellent. The Staff are very friendly and helpful, recommended 'The White Horse' for dinner with a 10% discount, just two minutes walk from the Hotel, and it had a good atmosphere. Breakfast was included in the booking with a reasonable choice of food and drinks.
Would I use the Hotel again? I certainly would. Also I would recommend the Hotel to anyone who is having a stay at Chester.
Sitting on the banks of the River Dee, Chester is a beautiful city and the gateway to North Wales. The striking city walls envelop the medieval town, offering superb views of Chester Racecourse and the famous Eastgate Clock for those who walk the circuit. Grosvenor Park gives way to 20 acres of greenery, where visitors can ride the miniature railway and admire the fountains and streams along the way.