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Reviews of Warrington Fir Grove Hotel, Sure Hotel Collection by BW

3 out of 5
Warrington Fir Grove Hotel, Sure Hotel Collection by BW
Knutsford Old Road, Grappenhall, Warrington, England

Reviews

7.8

Good

Rating 10 - Excellent. 113 out of 358 reviews" "
Rating 8 - Good. 142 out of 358 reviews" "
Rating 6 - Okay. 55 out of 358 reviews" "
Rating 4 - Poor. 29 out of 358 reviews" "
Rating 2 - Terrible. 19 out of 358 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would give this Hotel 5 stars as we took our dog
The room was small but for one night it was very nice and clean, plus we took our little dogs so very 😁
Stayed 1 night in Oct 2022

10/10 Excellent

Ana

Stayed 1 night in Oct 2022

8/10 Good

Derek, Glasgow

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very warm
Stayed 1 night in Oct 2022

6/10 Okay

LYNDA

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Main corridor areas old tired decor. Initially we’re not allocated our booked room upgrades and had to stand our ground with receptionist. 2nd day our rooms not cleaned. Breakfast good and room upgrade a must as standard rooms are tired and basic. Ok for a 3 star - however we chose it only because it was near to our family for visiting.
Stayed 3 nights in Oct 2022

10/10 Excellent

Andy

Stayed 1 night in Oct 2022

4/10 Poor

Joseph

Stayed 1 night in Sep 2022

10/10 Excellent

Saibah

Stayed 1 night in Sep 2022

8/10 Good

Huw

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

6/10 Okay

Anisa

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Friendly staff but not a pleasant stay
The staff were nice and delivered my food to my room despite there being no room service. However this was due to the phone not working. Room not very clean, lots of dust on bathroom fan, bed head board smelt musty, stains and specks of things on bedsheets and towels. Long wait to be served when checking in.
Stayed 1 night in Sep 2022

8/10 Good

Huw

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

10/10 Excellent

Alan

Stayed 1 night in Sep 2022

8/10 Good

Yvonne

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
Wedding stay
My Friend and I stayed at the Fir Grove Hotel for a friends wedding. The check in was fast and efficient. Our room was dated and needed decorating. The carpet had various stains on it and it needed a dust. The room overlooked the rear of the property. Our view consisted of an extraction system and a dirty nappy which had obviously been thrown out of the window.
Stayed 2 nights in Sep 2022

10/10 Excellent

Paul

Stayed 1 night in Sep 2022

10/10 Excellent

Martin

Liked: Property conditions & facilities
Wedding party
Had our wedding reception here staff were excellent even running my wife to the registry office when the taxi failed to show up we and our guests were very well looked after loved the breakfast too
Stayed 2 nights in Sep 2022

10/10 Excellent

Anthony

Stayed 1 night in Aug 2022

8/10 Good

Rob

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet decent location
Quiet decent location
Stayed 1 night in Jul 2022

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities
There is a really lovely girl who works on the reception (blonde) she’s so kind and welcoming!! Should be credited she’s so kind
Stayed 1 night in Aug 2022

10/10 Excellent

Michelle

Stayed 1 night in Aug 2022

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel if a bit overpriced
We were slightly cautious about staying here after reading alot of the recent reviews but we can definitely say we were pleasantly surprised. The hotel is nice and clean, the staff were excellent and helpful and the room was large with a comfortable bed, we have no complaints other than maybe the cost. It is rather expensive considering it's a bit dated, but other than that, we couldn't see why there had been so many pad reviews.
Stayed 1 night in Aug 2022

8/10 Good

Raymond

Travelled with family
Liked: Staff & service, room comfort
Nice but could try harder
Nice hotel in good area... bit tired and worn but understandable with last few years of covid... missed rubbish left in room from previous guests... breakfast good .... will go back when in area
Stayed 1 night in Aug 2022

8/10 Good

Nascimento

Stayed 1 night in Aug 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Good apart from the condition of the rooms.
After driving all day to get here the first room i was given the TV didnt work so was moved to a different room of which the bed was broken and the mattress was so old and work it was like laying on a rug. Thw 3rd room was okay however was run down im areas and still had a broken bed. The staff are friendly and happy to help and the food was okay too.
Stayed 3 nights in Jul 2022

6/10 Okay

Richard

Business traveller
Liked: Staff & service, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Dee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good food
Had risotto and salmon which was the best hotel food I’ve had - it was brill. Breakfast was good.
Stayed 1 night in Jul 2022

6/10 Okay

Peter

Stayed 1 night in Jul 2022

10/10 Excellent

Anna-Louise

Stayed 1 night in Jul 2022

8/10 Good

Andrew

Stayed 2 nights in Jun 2022

4/10 Poor

Nathan

Travelled with family
Disliked: Staff & service, property conditions & facilities
Too busy with wedding, room not ready at 8.30pm
Staff rushed off feet due to wedding Nobody to check us in. When they did,btwin room we had paid upgrade for in advance, wasn't even ready, made it sound as if it was our fault!
Stayed 1 night in Jun 2022

10/10 Excellent

Peter

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location - quiet area.
Stayed 1 night in Jun 2022

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Room comfort
It is ok, but definitely overpriced for ok!!
It was ok, with some good and not so good parts. Cleanliness is fine and to a reasonable standard, a few corners of rooms and skirting could do with some attention. Parking is free and we had no problem getting a space. We had issue with curtains not closing which was fixed quickly, I'd say within 10mins of reporting it. Ate at the restaurant once, husband's meal, a burger and chips was good, my pizza didn't arrive until he was nearly finished his meal, and that was after I told him to start eating before his meal got cold, after the long wait I was surprised to be given a Chicago town frozen pizza with cherry tomatoes added and charged £13.95 for it!! The worse part of the stay was the heating was on upstairs, it was the hottest day of year so far (30 degrees) which made sleeping near impossible. When we asked staff about it the following day we were told the hotel have to have the heating on for the hot water otherwise there wouldn't be any, thank goodness the temperature dropped the following day for our second night. Staff are all helpful and friendly.
Stayed 2 nights in Jun 2022

10/10 Excellent

Andrew

Stayed 1 night in Jun 2022

6/10 Okay

David

Business traveller
Liked: Cleanliness, staff & service
Underwhelmed
Quite an underwhelming room due to its bijou dimensions and dated facilities
Stayed 1 night in Jun 2022

6/10 Okay

MARK

Business traveller
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Value for money comfy rooms
Staff were great but the hotel was a little tired looking
Stayed 1 night in Jun 2022

6/10 Okay

Akiko

Travelled with partner
Room was really dark. No natural light due to small window in Room 51. Clean but not worth the price of £130.
Stayed 1 night in Jun 2022

10/10 Excellent

Melanie

Stayed 1 night in May 2022

2/10 Terrible

Iain

Stayed 1 night in May 2022

10/10 Excellent

Carl

Stayed 1 night in May 2022

8/10 Good

Joanne

Stayed 1 night in May 2022

8/10 Good

Martin

Travelled with group
Liked: Staff & service
Disliked: Room comfort
Amazing staff.
Amazing staff. Nothing was too much trouble. Corridors and room were really hot. Room decor wasn't the best and beds not the comfiest.
Stayed 2 nights in Apr 2022

10/10 Excellent

Fiona

Stayed 2 nights in Apr 2022

2/10 Terrible

Gail

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
No restaurant open
Stayed 1 night in Apr 2022
Response from Warrington firgrove on Apr 14, 2022
we do apologies for the restaurant not being open, hope the rest of your stay was all okay, hope next time we can make your stay better

6/10 Okay

Chris

Stayed 2 nights in Apr 2022

10/10 Excellent

Rachel

Stayed 1 night in Apr 2022
Response from Warrington firgrove on Apr 14, 2022
Thankyou for your reviews glad you had a god stay hope to see you again soon

6/10 Okay

Blair

Disliked: Property conditions & facilities, room comfort
No frills disappointing hotel
The hotel is tired looking. I arrived at 9pm on a Friday night, I was told the restaurant closed at 9pm despite the website saying there was room service, I was advised there wasn’t. The room was the smallest room I have stayed in ever. The website I had seen said rooms had baths, it was just a shower. The room was clean but tiny. The bed was so uncomfortable. The check in is a bit confusing as it’s also a bar. Which was unfortunate as there was a wedding on when I needed to speak to the reception and people were also understandably getting drinks. My room key randomly stopped working and I had to go down to the bar/checkin desk multiple times to get it fixed. The girls behind the bar/desk were polite and friendly. There was a man who I assume was some kind of manager who was quite rude when talking to staff and disinterested when talking to customers. I checked out early I didn’t fancy a second night here. It’s very much a tired hotel with no frills at all. If you simply want a bed and you’re not fussy about anything else you’d be fine. Personally I wouldn’t stay here again but it was clean.
Stayed 2 nights in Apr 2022
Response from Warrington firgrove on Apr 14, 2022
we are sorry to hear your stay wasn't as you expected, and we do apologies,we hope next time your stay is as what you expected. we will take your comments into consideration, many thanks

6/10 Okay

Paul

Travelled with family
Stayed 1 night in Apr 2022

4/10 Poor

IMPACT PEOPLE

Liked: Cleanliness, room comfort
Disliked: Staff & service
Poor
Check in was a nightmare they couldn’t locate our booking so we had to wait to get checked in. Booked a suite so when finally checked in we were given a standard room. Not a great start. A four poster bed in a room is not a suite this room is small and compact - but the bathroom is a good size but still not a suite. Hotel not allowed to book taxis !! Find that odd as well as you can’t charge to your room. !!! Breakfast - well what can I say - unreal. Chaffing dishes allowed to run to zero food no bread for toast - clearly short staffed but a ridiculous service without an apology Basil fawlty is Rocco forte compared to this. Nice refurbishment but service to match is non existent.
Stayed 1 night in Apr 2022

10/10 Excellent

Michael

Stayed 1 night in Apr 2022

4/10 Poor

Paul

Travelled with family
Disliked: Amenities, property conditions & facilities
the photographs exaggerate the condition of this hotel, the rooms were the size of a shoe box you had about 12" around bed to walk, Shower room - no bath and shower was pathetic breakfast ok but the serving dishes - beware handle missing = burnt fingers
Stayed 1 night in Mar 2022