All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Liked: The easy in and out parking. Disliked: Nothing.
David
Stayed 2 nights in Mar 2024
6/10 Okay
Tia
Travelled with family and small children
Mar 4, 2024
Liked: Staff & service, amenities
Had trouble getting service from my room for room service and from the front desk, found a small roach crawling around in the bathroom, but otherwise the room was comfortable, the staff was friendly and it was convenient for the event we were attending at the convention center. Pricey for the quality.
Tia
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 5, 2024
Tia, Thank you for taking the time to respond to our survey. I greatly apologize for the issues that occurred at our property. I have made our hotel management team aware so we can investigate what happened and ensure the necessary guidelines are in place to avoid this in the future.
The double/queen beds are very small, more of a full sized bed, barely fit 2 adults to sleep! My husband and I ended up sleeping each on a double bed in our room because we felt like sleeping together on one double bed we were going to fall off!
For dinner one night we found a unique bar/restaurant within walking distance of the hotel.
Megan
Stayed 3 nights in Feb 2024
Response from Jay Raynor - GM on Feb 25, 2024
We appreciate the positive review. Unfortunately the hotel does not have enough space for 2 queen size beds, though we certainly wish we could. We hope to see you again soon. Jay RaynorGeneral Manager
6/10 Okay
Christopher
Travelled with family and small children, Business traveller
I'm sorry to hear you were displeased with your stay. Price fluctuates based on demand and does not change once you book the rate listed. We hope to see you again on your next trip through Chattanooga.
10/10 Excellent
Edward
Jan 5, 2024
Edward
Stayed 1 night in Jan 2024
Response from General Manager on Jan 26, 2024
We are happy to see you enjoyed your stay. Come back and see us soon!
Thank you for staying with us at the Chattanooga Marriott Downtown!
2/10 Terrible
Berri
Travelled with family and small children
Nov 30, 2023
we assumed when we clicked on 2 beds that they would be queen size. They were full beds. THey were tiny. This is the only hotel I've ever been to that doesn't have queen beds. Never again.
Berri
Stayed 1 night in Nov 2023
Response from FOM on Dec 2, 2023
I apologize for any confusion you may have had when booking the reservation for a room with 2 double beds. Hope if your next trip through Chattanooga and you prefer a King size bed. We can accommodate you.
Took over 30 minutes to get checked in. Long line, no help,
Ty
Stayed 1 night in Nov 2023
Response from Jay Raynor - GM on Nov 13, 2023
We apologize for the delay in getting you checked in. I wish we had the luxury of having 9 front desk computers during certain times of the year. We hope you give us another chance in the future. Jay Raynor - GM
We were there for comic con and had a very good time! The hotel was amazing and most of the staff were incredibly friendly. The only thing I didn’t like was that the cleaning staff tried to force us out of the room to clean when my children and I were busy in the room, even after I tried to explain that we didn’t need anything done. She still unlocked the door and forced her way in which felt extremely rude and invasive.
Verified traveller
Stayed 2 nights in Oct 2023
Response from General Manager on Nov 4, 2023
Thank you for taking the time to let us know about your stay. I have shared your feedback with our leadership team to ensure this has been addressed.
6/10 Okay
THOMAS, Ball Ground
Travelled with partner
Oct 15, 2023
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Food was good. Room was average. Cold water didnt work in sink.
THOMAS
Stayed 1 night in Oct 2023
Response from Carlin on Oct 17, 2023
Thomas, Thank you for taking the time to respond to our survey. I want to formally apologize that the cold water did not work in your sink. I have made our Engineering department aware so we can look into this and get it fixed. We hope you choose to stay with us again if travels bring you back to the area.
Only drawback was restaurant wasn't open much. Certainly understandable given difficulty getting staff these days.. The coffee shop was very helpful and good for a quick bite. Often very busy, but staff handled it well
.
Beth
Stayed 5 nights in Oct 2023
Response from Jay Raynor - GM on Nov 13, 2023
We appreciate the review and feedback. During slower occupancy levels we do handle all lunch and dinner service at the bar. We hope you come see us again soon. Jay Raynor - GM
10/10 Excellent
Deborah
Oct 10, 2023
Deborah
Stayed 4 nights in Sep 2023
Response from Carlin on Oct 17, 2023
Deborah, Thank you for taking the time to respond to our survey!
Hotel nice, comfortable beds. A little off the beaten path if you want to hang out downtown, but not bad. Staff friendly, responsive, very clean. Would stay again.
Meredith
Stayed 2 nights in Sep 2023
Response from Carlin on Oct 17, 2023
Meredith, Thank you for taking the time to respond to our survey. We are happy to hear you enjoyed your stay with us.
2/10 Terrible
Tina
Business traveller
Oct 6, 2023
Tina
Stayed 1 night in Sep 2023
Response from General Manager on Oct 6, 2023
I am sorry to see you did not enjoy your stay. I did not see any mentions of issues during your stay and would like to know more of your experience. Feel free to reply with any information so I can pass on to our Leadership team to ensure a better stay during your next visit.
Enjoyed this hotel. The hotel was super nice, I was on a renovated floor and the staff was friendly. Super easy check in process. The pool and outdoor area were clean and so relaxing. Parking was quick and easy and discounted a few dollars. I would definitely stay at this hotel again.
Verified traveller
Stayed 1 night in Jul 2023
Response from General Manager on Jul 26, 2023
Thank you for taking the time to let us know about your stay. Please come back and see us again soon.
All staff was great- bar, front desk, coffee shop. Pool was great on July 4th weekend- clean and upkeep was really good. Everything was very convenient both at the hotel and surrounding area.
Only downside was rooms beside us and above us were very noisy ( like banging or furniture being moved around and dropped)starting at 6am each morning for 1-2 hours so hard to sleep in
Robert
Response from General Manager on Jul 10, 2023
Thank you for the review. We are sorry to hear it was a little noisy during your stay. Please call the front desk anytime and we can send security up to quite them down. We hope to see you again soon.
10/10 Excellent
Gracie
Travelled with partner
Jul 7, 2023
Gracie
Stayed 2 nights in Jul 2023
Response from General Manager on Jul 10, 2023
Thank you for the great review. Come back and see us!
On our last night the hotel guests staying in the room next door was so loud and disruptive. None of us got any sleep that night.
Verified traveller
Stayed 2 nights in Jun 2023
Response from Hotel on Jun 22, 2023
Good Afternoon, Our greatest apologies that you did not enjoy your stay with us. We have made our team aware of these issues and will ensure we have procedures in place to avoid noise complaints.
Thank you for the great review. The parking garage is own by the Convention Center. Our guest are offered a discounted rate for unlimited access during your stay. We hope you come back and see us.
8/10 Good
Chase
May 22, 2023
Chase
Stayed 2 nights in May 2023
Response from General Manager on Jun 14, 2023
Thank you for taking the time to let us know about your stay. We hope to see you again soon.