Exterior

Reviews of Chattanooga Marriott Downtown

3.5 out of 5
Chattanooga Marriott Downtown
Two Carter Plaza, Chattanooga, TN

Reviews

8.4

Very good

Rating 10 - Excellent. 492 out of 1001 reviews" "
Rating 8 - Good. 277 out of 1001 reviews" "
Rating 6 - Okay. 131 out of 1001 reviews" "
Rating 4 - Poor. 68 out of 1001 reviews" "
Rating 2 - Terrible. 33 out of 1001 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Michelle

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Clean and fancy but the service at the bar was so slow. They needed more help.
Stayed 2 nights in Mar 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked: The easy in and out parking. Disliked: Nothing.
Stayed 2 nights in Mar 2024

6/10 Okay

Tia

Travelled with family and small children
Liked: Staff & service, amenities
Had trouble getting service from my room for room service and from the front desk, found a small roach crawling around in the bathroom, but otherwise the room was comfortable, the staff was friendly and it was convenient for the event we were attending at the convention center. Pricey for the quality.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 5, 2024
Tia, Thank you for taking the time to respond to our survey. I greatly apologize for the issues that occurred at our property. I have made our hotel management team aware so we can investigate what happened and ensure the necessary guidelines are in place to avoid this in the future.

10/10 Excellent

Sayra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great. Staff was very friendly. Easy check in and check out.
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 29, 2024
Thank you for the review. We are glad to hear that you enjoyed your stay with us at the Chattanooga Marriott Downtown.

10/10 Excellent

Megan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The double/queen beds are very small, more of a full sized bed, barely fit 2 adults to sleep! My husband and I ended up sleeping each on a double bed in our room because we felt like sleeping together on one double bed we were going to fall off! For dinner one night we found a unique bar/restaurant within walking distance of the hotel.
Stayed 3 nights in Feb 2024
Response from Jay Raynor - GM on Feb 25, 2024
We appreciate the positive review. Unfortunately the hotel does not have enough space for 2 queen size beds, though we certainly wish we could. We hope to see you again soon. Jay RaynorGeneral Manager

6/10 Okay

Christopher

Travelled with family and small children, Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Expected more for the price we paid
Stayed 3 nights in Jan 2024
Response from General Manager on Feb 2, 2024
I'm sorry to hear you were displeased with your stay. Price fluctuates based on demand and does not change once you book the rate listed. We hope to see you again on your next trip through Chattanooga.

10/10 Excellent

Edward

Stayed 1 night in Jan 2024
Response from General Manager on Jan 26, 2024
We are happy to see you enjoyed your stay. Come back and see us soon!

10/10 Excellent

Kristi

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from General Manager on Feb 2, 2024
Thank you for the great review. Come back and see us!

10/10 Excellent

Prabu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on Jan 26, 2024
Thank you for the 5 star review. We are happy to see you enjoyed your stay. We look forward to seeing you on your next visit to Chattanooga.

10/10 Excellent

Peggy

Liked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jay Raynor - GM on Dec 28, 2023
We appreciate the 5 star review!Jay RaynorGeneral Manager

10/10 Excellent

Charlise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything!
Stayed 1 night in Dec 2023
Response from Jay Raynor - GM on Dec 28, 2023
Thank you so much for the review! Please come see us again soon. Jay RaynorGeneral Manager

10/10 Excellent

Pier-Dominic

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jay Raynor - GM on Dec 28, 2023
Please come see us again soon!Jay RaynorGeneral Manager

8/10 Good

MICHAEL

Liked: Cleanliness, staff & service, property conditions & facilities
the location
Stayed 1 night in Nov 2023
Response from Carlin on Dec 11, 2023
Thank you for staying with us at the Chattanooga Marriott Downtown!

2/10 Terrible

Berri

Travelled with family and small children
we assumed when we clicked on 2 beds that they would be queen size. They were full beds. THey were tiny. This is the only hotel I've ever been to that doesn't have queen beds. Never again.
Stayed 1 night in Nov 2023
Response from FOM on Dec 2, 2023
I apologize for any confusion you may have had when booking the reservation for a room with 2 double beds. Hope if your next trip through Chattanooga and you prefer a King size bed. We can accommodate you.

6/10 Okay

Barry

Business traveller
Liked: Staff & service, property conditions & facilities
The desk employees were very helpful.
Stayed 1 night in Nov 2023
Response from General Manager on Dec 2, 2023
Thank you for taking them time to let us know about your stay. I happy to see the Front desk employees are doing a great job.

8/10 Good

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Jay Raynor - GM on Nov 13, 2023
We appreciate the positive review!Jay RaynorGeneral Manager

4/10 Poor

Ty

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Took over 30 minutes to get checked in. Long line, no help,
Stayed 1 night in Nov 2023
Response from Jay Raynor - GM on Nov 13, 2023
We apologize for the delay in getting you checked in. I wish we had the luxury of having 9 front desk computers during certain times of the year. We hope you give us another chance in the future. Jay Raynor - GM

10/10 Excellent

Martina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Nov 2023
Response from Jay Raynor - GM on Nov 13, 2023
Thanks for the 5 star review!Jay Raynor - GM

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall Great Hotel
We were there for comic con and had a very good time! The hotel was amazing and most of the staff were incredibly friendly. The only thing I didn’t like was that the cleaning staff tried to force us out of the room to clean when my children and I were busy in the room, even after I tried to explain that we didn’t need anything done. She still unlocked the door and forced her way in which felt extremely rude and invasive.
Stayed 2 nights in Oct 2023
Response from General Manager on Nov 4, 2023
Thank you for taking the time to let us know about your stay. I have shared your feedback with our leadership team to ensure this has been addressed.

6/10 Okay

THOMAS, Ball Ground

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Food was good. Room was average. Cold water didnt work in sink.
Stayed 1 night in Oct 2023
Response from Carlin on Oct 17, 2023
Thomas, Thank you for taking the time to respond to our survey. I want to formally apologize that the cold water did not work in your sink. I have made our Engineering department aware so we can look into this and get it fixed. We hope you choose to stay with us again if travels bring you back to the area.

10/10 Excellent

Margaret, Floral Park

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service! Very Clean!!
Stayed 2 nights in Oct 2023
Response from Carlin on Oct 17, 2023
Margaret, Thank you for taking the time to respond to our survey.

8/10 Good

Delmer

Stayed 1 night in Oct 2023
Response from Jay Raynor - GM on Nov 13, 2023
We appreciate the review!Jay Raynor - GM

8/10 Good

Beth

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only drawback was restaurant wasn't open much. Certainly understandable given difficulty getting staff these days.. The coffee shop was very helpful and good for a quick bite. Often very busy, but staff handled it well .
Stayed 5 nights in Oct 2023
Response from Jay Raynor - GM on Nov 13, 2023
We appreciate the review and feedback. During slower occupancy levels we do handle all lunch and dinner service at the bar. We hope you come see us again soon. Jay Raynor - GM

10/10 Excellent

Deborah

Stayed 4 nights in Sep 2023
Response from Carlin on Oct 17, 2023
Deborah, Thank you for taking the time to respond to our survey!

10/10 Excellent

Meredith, Charlotte

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel nice, comfortable beds. A little off the beaten path if you want to hang out downtown, but not bad. Staff friendly, responsive, very clean. Would stay again.
Stayed 2 nights in Sep 2023
Response from Carlin on Oct 17, 2023
Meredith, Thank you for taking the time to respond to our survey. We are happy to hear you enjoyed your stay with us.

2/10 Terrible

Tina

Business traveller
Stayed 1 night in Sep 2023
Response from General Manager on Oct 6, 2023
I am sorry to see you did not enjoy your stay. I did not see any mentions of issues during your stay and would like to know more of your experience. Feel free to reply with any information so I can pass on to our Leadership team to ensure a better stay during your next visit.

10/10 Excellent

FRANKISAAC

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, minimalist and modern.
Stayed 4 nights in Sep 2023
Response from General Manager on Sep 29, 2023
Thank you for taking the time to let us know about your stay. We hope to see you again.

10/10 Excellent

Alex

Stayed 3 nights in Sep 2023
Response from General Manager on Sep 29, 2023
Thank you for the great review. Come back and see us soon!

8/10 Good

Meagal

Travelled with family
Liked: Amenities
Great place to stay and I would recommend.
Stayed 3 nights in Sep 2023
Response from management on Sep 7, 2023
Thank you for taking the time to tell us about your stay. We are thrilled to hear you enjoyed it.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Cool place.
Stayed 2 nights in Aug 2023
Response from Management on Sep 7, 2023
Thank you for taking the time to respond! We hope you enjoyed your stay.

10/10 Excellent

Greg

Stayed 1 night in Aug 2023
Response from General Manager on Sep 21, 2023
Thank you for taking the time to review your stay.Come back and see us!

10/10 Excellent

krisha

Stayed 2 nights in Jul 2023
Response from General Manager on Aug 20, 2023
Thank you for the review. Come back and see us soon!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Hotel
Enjoyed this hotel. The hotel was super nice, I was on a renovated floor and the staff was friendly. Super easy check in process. The pool and outdoor area were clean and so relaxing. Parking was quick and easy and discounted a few dollars. I would definitely stay at this hotel again.
Stayed 1 night in Jul 2023
Response from General Manager on Jul 26, 2023
Thank you for taking the time to let us know about your stay. Please come back and see us again soon.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All staff was great- bar, front desk, coffee shop. Pool was great on July 4th weekend- clean and upkeep was really good. Everything was very convenient both at the hotel and surrounding area. Only downside was rooms beside us and above us were very noisy ( like banging or furniture being moved around and dropped)starting at 6am each morning for 1-2 hours so hard to sleep in
Response from General Manager on Jul 10, 2023
Thank you for the review. We are sorry to hear it was a little noisy during your stay. Please call the front desk anytime and we can send security up to quite them down. We hope to see you again soon.

10/10 Excellent

Gracie

Travelled with partner
Stayed 2 nights in Jul 2023
Response from General Manager on Jul 10, 2023
Thank you for the great review. Come back and see us!

8/10 Good

Tammey

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is very friendly
Stayed 1 night in Jul 2023
Response from General Manager on Jul 10, 2023
We are happy to hear about your stay. Thank you for taking the time to leave us a review.

8/10 Good

Linisha, Peachtree City

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from General Manager on Jul 10, 2023
Thank you for the review!

4/10 Poor

Emily

Liked: Staff & service
Stayed 1 night in Jun 2023
Response from Hotel on Jun 24, 2023
Thank you for taking the time to respond. May we ask what could have made your stay better?

10/10 Excellent

Ramesh, Galloway

Stayed 1 night in Jun 2023
Response from General Manager on Jul 15, 2023
Thank you for the 5 star. Please come back and see us!

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Noisy guests
On our last night the hotel guests staying in the room next door was so loud and disruptive. None of us got any sleep that night.
Stayed 2 nights in Jun 2023
Response from Hotel on Jun 22, 2023
Good Afternoon, Our greatest apologies that you did not enjoy your stay with us. We have made our team aware of these issues and will ensure we have procedures in place to avoid noise complaints.

10/10 Excellent

Abe

Stayed 2 nights in Jun 2023
Response from General Manager on Jul 10, 2023
Come back and see us soon!

8/10 Good

Edith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Carlin on Jun 10, 2023
Thank you for staying with us at the Chattanooga Marriott Downtown!

10/10 Excellent

Michele, WAYLAND

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
You have to pay for parking
Stayed 1 night in May 2023
Response from General Manager on May 28, 2023
Thank you for the great review. The parking garage is own by the Convention Center. Our guest are offered a discounted rate for unlimited access during your stay. We hope you come back and see us.

8/10 Good

Chase

Stayed 2 nights in May 2023
Response from General Manager on Jun 14, 2023
Thank you for taking the time to let us know about your stay. We hope to see you again soon.

10/10 Excellent

Srikanth, Marietta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed at this hotel for ironman race in May. Place was clean and well kept. Staff is very courteous. Enjoyed the stay.
Stayed 1 night in May 2023
Response from Carlin on May 22, 2023
Thank you for taking the time to respond to our survey! We are so pleased to hear you enjoyed your stay.

4/10 Poor

Gyorgy

Business traveller
Disliked: Staff & service, property conditions & facilities
Bad room, worst bed.
Stayed 1 night in May 2023
Response from Dale on May 20, 2023
We are sorry to hear you did not enjoy your stay.

6/10 Okay

Matt

Stayed 1 night in May 2023
Response from Hotel on Jun 8, 2023
Thank you for taking the time to respond to our survey.

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Carlin Kennedy on May 9, 2023
Thank you for staying with us at the Chattanooga Marriott Downtown.

8/10 Good

John

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Carlin Kennedy on May 9, 2023
Thank you for staying with us at the Chattanooga Marriott Downtown.

10/10 Excellent

Adrian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from General Manager on Apr 22, 2023
Thank you for the great review, come back and see us!