Ratings based on 1,454 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
79% of guests recommend
3.5 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.1 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travellerfrom Tn

Needs Renovation

Posted 19-Nov-2014
We stayed for historical reasons. The room was dated and the bed was not comfortable. We look forward to see what their $8 million reno brings.
2 out of 5
by A verified traveller

it's called the famous Choo-Choo

Posted 18-Nov-2014
Pros: the indoor pool was great!
Cons: THERE WAS NO FRIDGE ,and the bathroom sink leaked and dirty
It's very hard to believe that one of the main tourist attractions in town would be so out of date and ran down.
2 out of 5
by A verified travellerfrom uk

In transit hotel

Posted 13-Nov-2014
Pros: It looked to have the potential to become a classic, historic hotel but this looks to be a long way off. The price was very competitive.
Cons: Everything
Location: It was out of town but next door was a free city shuttle provided by local government. There was a pub/restaurant nearby.
The hotel was undergoing renovation but we hadn't realised the extent of this. It meant that there were practically no facilities at all. Our room was located in a block well away from the main reception building and looked like a 1970s prison block. The main saving grace was the free airport shuttle provided by the hotel.
5 out of 5
for Everyone
by A verified travellerfrom Ohio

Unique hotel

Posted 12-Nov-2014
Pros: Great history and beautiful grounds. Comfort and welcoming environment.
Cons: Got hit up by a panhandler right outside the front door and that's not a comfortable situation.
Location: This hotel and the grounds are worth an entire day on its own. The free electric transportation gives you easy access to the entire historical city.
This hotel is really unique. It is built around an old train station and has quaint shops and dining opportunities on the grounds. They also have free transportation around town and the staff is very helpful. While this hotel/complex is not surrounded by an attractive part of Chattanooga, it is a great place to stay for families and business travelers alike. Great pool and lots for kids to do and see....a lot of history at this hotel.
1 out of 5
by A verified traveller

It looks like it was a nice place, 20 years ago.

Posted 11-Nov-2014
Pros: Expedia search.
Cons: Maintenance.
Location: Once we had discovered on our own the local restaurants and pubs, we found it to be near many nice establishments.
Overall appearance was rather shabby, maintenance of the facility was lacking. The outer hotels felt unsafe, no staff at night and the access card doors were inoperative. We had peeling white tape covering holes in the wall and the sliding balconly door lock was not working as well. The staff either knew nothing or was unwilling to share information about local attraction around the hotel. They hardly shared information about the few amenities that were open in the complex.
2 out of 5
by A verified travellerfrom not TN

Renovations in lobby, but needed in rooms

Posted 10-Nov-2014
Moving the check-in desk across the lobby (why?), and spending a reported $8 million to update the place. Bldg 3 is a 2-star facility at best. Leaking plumbing, torn carpet, peeling wallpaper.
2 out of 5
by A verified traveller


Posted 10-Nov-2014
Pros: It's historical significance.
Cons: Rooms need to be updated. Newer furnishing, paint, and flooring are needed.
It's definitely an older hotel. I expected it to be somewhat nicer. We were disappointed with our room. It sufficed as a place to sleep - nothing special.
2 out of 5
by A verified travellerfrom Georgia

Don't waste your time or money

Posted 10-Nov-2014
Pros: Although we didn't encounter too many workers during our stay, the ones we did see were fairly nice. Checking in and out was easy and painless.
Cons: Quality of rooms, hotel interior and maintenance, food in restaurants
Location: There's an aquarium, but the two main attractions are Ruby Falls and Rock City.
My husband and I chose Chattanooga as our "babymoon" destination. The Choo Choo sounded great, given it's history and status as a popular historic hotel. Let me start off by saying we are not hard to please, but your advertising should mirror what you get in the end. The hotel is not in the good part of downtown. There were abandoned and closed buildings everywhere. The good part of downtown is nice, but not exactly within walking distance for a pregnant gal. They were going through a renovation period, as evident by their many signs, but the smell in the lobby was disenchanting, which was a shame bc it is a very beautiful lobby. We stayed in Hotel 2 and I reserved a room with a king size bed but when we opened our door, we found two regular beds instead. I called the front to make sure they had us for the right room and instead of answering my question, they offered us a $40/night upgrade. Not wanting a headache or spending the extra money, we let it go. The room left much to be desired. There's no fridge, the beds were very uncomfortable, peeling wallpaper, small bathroom, and no snack machine on any floor, which was disappointing to someone in the 3rd trimester. The elevator needed maintenance, judging by the ear piecing squeal when in use. We tried finding some stairs, but no luck. The restaurants are terrible. We ate supper at the Station House and the food was very bland and overpriced and the place was very dim and crowded. Plus they charged for the entertainment!
3 out of 5
for Everyone
by A verified travellerfrom Farragut TN

Interesting Historical Experience

Posted 6-Nov-2014
Pros: Fascinating but one visit is enough.
Room was a old train parlor car. Unfortunately it was a cold day and the heating system had failed. It took a better part of a day for maintenance to correct the problem. The facility was undergoing renovation and most of the dining facilities were closed. There were very few restaurants within walking distance though there was free electric buses that took you down to the aquarium area where restaurants and entertainment was plentiful.
3 out of 5
by A verified travellerfrom Pennsylvania

Unique Hotel

Posted 5-Nov-2014
Pros: The lobby and the gardens.
Cons: The outside of the train cars and the lighting between them.
The Hotel lobby was pretty cool. It was an old train station that they made into a hotel. We did have a little problem when we got there, but the manager that was on duty did a everything to fix the situation. They have a breakfast buffet in the morning and he gave us a voucher for $25.00 so we got breakfast for free. Don't think I would stay there again, but it was a good price and close to where we were going.