Ratings based on 1,002 Verified Reviews
They paid and stayed. We double-checked.
3.6 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.2 Hotel condition
They paid and stayed.
by A verified traveller
Ten years past the need for total renovationPosted 4-Mar-2014
Pros: Staff was friendly, and apologetic about the condition of the facility.
Cons: Almost everything, except the front desk personnel.
Facility is past worn-out. Peeling wallpaper, stained, thin carpeting and generally poorly maintained. Didn't eat in the restaurants, but the restaurant just behind the lobby is something out of the 70's, with no appeal. Too bad that this national historic building has to be associated with such a poorly taken care of hotel.
by Russ from Florence Al
Out dated, luke warm shower, poorly maintainedPosted 3-Mar-2014
Pros: Location to city transit.
Cons: Every door was in poor operational condition. Screeching hinges and slamming doors was typical at every opening.
Location: CARTA takes you to aquarium or anywhere along the main strip for free.
We listen to slamming doors all weekend. The pool door slammed, which made our door rattle. Our hotel room door had to be slammed just to make it shut. Check out is at 11:00. We're loading the car at 10:15 and got locked out of the building. Sunday morning shower at 9:15 wouldn't get any warmer than room temp. The lobby restroom smelled terrible. Room temp and mattress was comfortable. The building looks very 70's dated and is long over due a remodel.
for Everyoneby Venus from Nashville tn
Close to downtownPosted 3-Mar-2014
Me and my family had a great time. We love Chattanooga!
for Everyoneby andi from tn
A fun place to stay.Posted 3-Mar-2014
Loved it. Wouldn't recommend paying extra for a balcony room cause the balcony is really just a rail. You can't stand outside on it. Not worth it. But overall a really cool environment.
by A verified traveller
Cho choPosted 3-Mar-2014
Not what we expected at all. Room had no soap for showering. Needs to be updated. Would not stay here again
by YoungCouple from Nashville
Meh..even the main choo choo sign was brokenPosted 3-Mar-2014
Pros: location and theme
Cons: entire facility needs re-investment and improvements
Location: plenty to do within walking distance...not too much to stay for
If the Choo Choo takes this advice soon, they will revive their reputation and likely get repeat guests. Great location and great history Facilities and falling into dis-repair Detached hotel buildings look outdated Entire grounds need better night lighting Landscaping needs to be improved and added to parking areas Every room needs to be updated. They look like they were last revised in the early 90s and some of the mid 70s hardware is still there. Building exteriors look dingy Seriously....re-invest in the business. There is hope left, but it is fading fast.
by Bman from Nashville
Great historyPosted 2-Mar-2014
We stayed in a Train Car. While the hotel is rich in history, the hotel needs some serious repairs. Things seemed to be patched rather than fixed properly. The staff was ok... I believe it was understaffed for our stay. It was quite pricey, over $175 a night. I wouldn't stay in this hotel again.
for Everyoneby Marvywall from Chattanooga
Historic StayPosted 23-Feb-2014
Pros: location, rom service
Cons: remolding, updating
Location: Downtown, Chattanooga's Southside, Restaurants
We were so excited to be able to finally stay at the Choo Choo! It is a Historic Hotel and the grounds and terminal building were beautiful. We loved that there was room service and that the downtown restaurants were in walking distance. It is a different feel than most three star hotels I have stayed in kind of a motel feel (parking by the building where your room is housed and taking stairs to your floor). The room was an older hotel feel and the room buildings were older but kept clean. Overall we were happy with the deal we received but we would have been upset if we had paid full price
by judy from Alabama
Should have know betterPosted 30-Jan-2014
Pros: Hotel is old, dirty, and cold!!! Did not like anything.
Cons: Redo the rooms.
We went to eat at the Station House restaurant. There were 7 of us. We all ordered the prime rib. Three wanted it rare and were told by our server that would not be a problem. When it arrived only 4 orders were there . We were told. Y oue server that we could not have it prepared rare. So 3 pf our party had to order again. The other 4 of us tried to eat ours but it was just too done and COLD. We were given free dessert. I ordered a glass of wine and saw it sitting at the bar and finally had to get it myself. Will never eat there again. We were put in Hotel 3 when we arrived and since I had never stayed here before I had no idea how far away we were from the main lobby. I checked out the room before the others got out of the car and the room smelled, was cold and the carpet was so loose and wavy, I nearly fell when I entered the room. We were given another room in Hotel 1 and it was not much better. I know this is an old hotel but it could really use some work!! Will never stay there again.
for Everyoneby A verified traveller
Time for an updatePosted 21-Jan-2014
We were pleased to have a room to stay in considering that our original choice was closed due to water pipe issues. However, having to pay an upgrade fee to stay in the train car was not worth it. The cleanliness if the room was less than average and it wasn't restocked on day 2. If an upgrade rate is charged I would expect better than average cleanliness and restocked supplies daily. Train cars are drafty and thin walls.