Ratings based on 1,289 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
78% of guests recommend
3.6 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 2-Sep-2014
My stay was great the staff was very good This is all I am going to say
1 out of 5
by A verified traveller from Virginia

Hotel near downtown.

Posted 2-Sep-2014
Pros: The food was excellent.
Cons: Room could have a microwave, good coffee pot, a little refrigerator . Clean rugs.
Location: I guess the river front and Aquriam, boat ride.
Room was awfull. Coffee pot leaked, water holder leaked. Could not open the slinging glass door. TV controll broke. Gave us another room the tolet was stopped up. They fixed it. Gave us a set of cards to get into room did not work had to get a new set. Would ever stay there again. I was so up set.
5 out of 5
Recommended
for Everyone
by A verified traveller from Wedowee, Al.

Nice hotel with wonderful history and scenery.

Posted 1-Sep-2014
Pros: Centrally located to anything you want to do in Chattanooga. We really appreciated the free shuttle.
Cons: More information about the area restaurants.
Location: Great location. Plenty of things to do on site.
The hotel was located in a awesome city full of history, great restaurants, free shuttle and attractions for all ages. The room itself was very comfortable with beautiful scenery of the gardens. Next time we come to Chattanooga, we want to stay in a train car.
Comment from Hotel Management
3-Sep-2014 by jimmy, Hotel Management
Thank you, thank you for your 5 star review! Your review helps us to continue to have a good rating on Expedia.com. We look forward to your return. We rank number 1 with Expedia! All the Best, Jim Bambrey GM
4 out of 5
Recommended
for Everyone
by A verified traveller from East Tennessee

Interesting Stay

Posted 1-Sep-2014
Pros: Everything contained so you could walk around everywhere and parking very convenient to building staying in. Three pools helped spread the crowds.
Cons: I was in an older room, could have been updated a bit and a tad cleaner.
Location: This was downtown and lots to see and do. Small shops within walking distance, Aquarium nearby and downtown is wonderful. Chattanooga is great!
Went alone, partner got sick, very interesting hotel. Lobby of train station beautiful. Shops interesting, could be more of them. Restaurant (Station House) wonderful. Food was great, entertainment good and staff very good. Bar was interesting. History of hotel was amazing. Original Chattanooga Choo Choo train there and gardens and grounds were well kept and very pleasant. Pools could have been a tad cleaner. Nice place for families and singles. Pet friendly very nice feature. Heard nothing from inside my room of either pets or children. Very safe with key card entry everywhere.
Comment from Hotel Management
3-Sep-2014 by jimmy, Hotel Management
Interesting is awesome!! Thanks for the 4 star rating! Also, thank you for your great compliments about our accommodations and service. We always try to be “the best hospitality value in the city”. I hope you and your partner can return one day. All the Best, Jim Bambrey GM
4 out of 5
by A verified traveller

nice, clean room convenient to the riverfront.

Posted 31-Aug-2014
This place has a lot of history and there are many things to keep the family occupied. I will likely stay here again when visiting the attractions in Chattanooga.
Comment from Hotel Management
3-Sep-2014 by jimmy, Hotel Management
I am happy to hear that you had a good stay. Thank you for sharing your comments and appreciating the historic beauty of the station. Wanting to return is music to our ears. Regards, Jill Ellis Coker QA
3 out of 5
by A verified traveller from Rogersville,tn

Clean,but outdated

Posted 28-Aug-2014
Had always heard of Chattanooga Cho Cho,but never stayed there 8/16/14. Hotel lobby was magnificent!! My room was in building #2, a ride from lobby. Building looked and smelled old. Elevator was so noisey I was afraid to use. Room was quite,clean and bed was comfortable. Probably will not stay again. I would rather stay downtown in newer hotel.
Comment from Hotel Management
3-Sep-2014 by jimmy, Hotel Management
I am happy to hear that your stay was good. Thank you for sharing your comments about a clean comfortable room. We are planning another renovation this year. Regards, Jill Ellis Coker QA
3 out of 5
Recommended
for Everyone
by A verified traveller from Georgia

Free electric shuttle to town area

Posted 26-Aug-2014
Pros: Large rooms, nice pools, beautiful gardens
Cons: No smoking! Need rooms renovated, new beds, comfortable chairs. Need decaf tea in the restaurant.
Location: Alleia's restaurant is a must, impeccable and amazing dining experience. You are quite far from the activities, but there is a free electric shuttle.
The rooms are like you stepped back into an old Holiday Inn in the 1970s. Clean and updated bathrooms. Nice courtyard outside of some of the rooms, but a lot of smoking outside of the rooms in building #1. Had to call the front desk as could smell smoke in our room. It was the people next to us that was sitting outside and had their sliding door open and smoking, maybe inside, who knows. These were all non-smoking rooms. Seems that smoking is a problem. I was told that if they smelled smoke in a room after they checked out, that the tenant would be charged 150.00 without hesitation. Otherwise, the beds were fine and room nice and large. The t.v. didn't have a menu so you could not see what was playing or going to play. The chairs in the room were terribly uncomfortable. Nice large table. Front desk Lydia was extremely helpful and pleasant, over the top service. The other one when we checked in was not pleasant.
Comment from Hotel Management
3-Sep-2014 by jimmy, Hotel Management
The free electric shuttle is always a hit with our guests. Thanks for your comments about Lydia. We are 100% no smoking and there is a penalty if violated. We appreciate you choosing to stay with us on your trip. All the Best, Jim Bambrey GM
2 out of 5
by A verified traveller

You get what you pay for

Posted 25-Aug-2014
When we arrived they put us in the wrong room that was not fully cleaned and one bed did not have pillow cases. I told them that the room needed to be finished cleaning and some pillow cases. They went into the room and threw the pillow cases on the bed and that was it. We had to go to the front desk at least three times because our keys did not work and we were in the very back of the property which is a 5-10 minute walk. On the final morning of our stay we were woken up by gushing water that was coming through the bathroom ceiling. It maybe cheap to stay here but it is not worth shaving money. It is major need of renovations and I will not be staying there again.
Comment from Hotel Management
3-Sep-2014 by jimmy, Hotel Management
I am sorry that we didn’t meet your expectations. There is no excuse that your room was not prepared properly. Your comments have been forwarded to the respective Department Head. The room above flooded their bath room and leaked down into your room, sorry about that. All the Best, Jim Bambrey GM
4 out of 5
Recommended
for Everyone
by A verified traveller from NC Mtns

Interesting Place

Posted 24-Aug-2014
Pros: History
Cons: Interior condition
Location: Lots going on in Chattanooga. Be sure to eat at the City Cafe and get a pie or cake.... mmmmmmmmmmmmmm-good
Comment from Hotel Management
3-Sep-2014 by jimmy, Hotel Management
Thank You!!
2 out of 5
by A verified traveller

Very sad state.

Posted 24-Aug-2014
Pros: Convenience to downtown
Cons: Everything needs to be redone.
Location: All tourist attractions readily accessible as well as many restaurant choices.
Disappointing in all aspects. Decor needs to be updated, grounds are unkempt, very depressing place.