Ratings based on 1,144 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
77% of guests recommend
3.6 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from Memphis

Recreational

Posted 29-Jul-2014
Family vacation. Had a great time. Room was bigger than expected. Very comfortable and clean. The balcony is not really a balcony and not accessible. That was disappointing. Service was excellent. Got a free golf cart ride to the electric bus station. Had a nice Garden restaurant breakfast buffet where sons nice folks gave us free tickets to Rock City. Overall a very fun trip.
2 out of 5
by A verified traveller

Posted 29-Jul-2014
The A/C was very loud and sounded like it was on its last leg. The balcony carpet was filthy walking on it barefoot turned your feet black. The elevators were out of omission so you had to use the service elevator. The A/C didn't work on the fifth floor hallway.
3 out of 5
by A verified traveller from Tennessee

Historical

Posted 29-Jul-2014
Pros: The history and the train theme.
Cons: Clean it up
Really disappointed in the condition of the room. I've paid far less for rooms in better condition. Entrance and dinning room could stand a major cleaning and painting.
4 out of 5
Recommended
for Everyone
by A verified traveller from Knoxville, TN

Good Experience

Posted 28-Jul-2014
While the hotel could use some upgrades, overall it was a nice experience. The rooms were clean. The staff was friendly and professional. It's a very large property, with quite a bit to see and do at the hotel. The free electric shuttle to North Shore and the Aquarium were a plus. The hotel is in a great location with easy access. Would recommend to anyone.
4 out of 5
Recommended
for Everyone
by A verified traveller from Utah

Great historical building

Posted 23-Jul-2014
We loved the hotel ambiance, but the room was a little disappointing. Next time we would pay the extra to stay in a train car - I think they have been maintained better. Overall, it was a fun experience
2 out of 5
by A verified traveller from Chicago, IL

Not Choo Choo it was Ewww Ewww.

Posted 23-Jul-2014
Pros: My room was not haunted.
Cons: One word "renovation".
Location: Go down the street and head to the downtown area. Be sure to catch dinner at Sugars, seriously good BBQ. We also got cupcakes at the Cupcake Kitchen.
My expectation was an older hotel but still clean. Our room had a musty smell and the bathroom was dirty. My 9 year old pulled the handle off the faucet in the bathroom. I went to take a bath and the bath matt was already on the tub, I pulled it up to see if it was clean, it was covered with mold on the bottom. The bathroom door did not shut. Also, explain to me why did I pay an extra $7 for parking. Why there were plenty of parking places and I never saw security watching over the parking. You could walk down the street to get to the cool downtown area, but we should have just stayed downtown.
2 out of 5
by A verified traveller from Alabama

Nice but not clean for the price.

Posted 23-Jul-2014
Bathroom was not clean. Hair in the corners. Toilet paper soaked and then dried.
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 21-Jul-2014
Nice older hotel. Just needs a little updating. New doors and windows where you can't hear every noise outside your room would be nice.
4 out of 5
Recommended
for Everyone
by A verified traveller from Largo, FL

Petticoat Junctionesque..

Posted 20-Jul-2014
Overall, we had a fine time. The restaurant and drink prices were a little high for the surroundings, but there was an excellent brewhouse right across the street. We upgraded to a rail car room. It was the ultimate in quaint. They have not been totally updated, but the charm level would suffer if they had been. The main building was impressive, and the bathrooms therein were a throw back to a long time passed. Hopefully the Choo Choo will continue to make needed repairs, as the line between nostalgic and unkempt can be quickly crossed. Kudos to the city of Chattanooga for the free electric shuttle bus in to town, the great bike share system, and everything that they are doing in the pursuit of a sustainable future.
3 out of 5
by A verified traveller

Not as bad as some here say..

Posted 20-Jul-2014
We stayed for a weekend. The room is dated but not dirty or anything. The main problem is the concept. The hotel consists of three building blocks: The lobby along with the gardens and restaurants, the trains that function as hotel rooms, and the 3 motel-like buildings (the actual hotel) with the respected pools. There is nothing connecting the three elements. We stayed at building 3 but except for the arrival, we never went back to the lobby. We walked through the gardens but it could have been any park. It felt like we stayed at a motel with pool, close to a nice park and close some restaurants that are housed in an old train station. But overall, it was not great but also not bad. It is overpriced though.