Ratings based on 1,696 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
79% of guests recommend
3.5 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travellerfrom Chester, UK

An expensive novelty

Posted 26-May-2015
Pros: Novelty accommodation.
Cons: Sound-proofing the cabins to reduce noise from the outside.
Location: Convenient for Downtown Chattanooga - the free shuttle bus is located next-door to the hotel, but it is also walking distance to the downtime area.
The novelty aspect of this hotel is fantastic. We stayed in a train cabin, which was very cool. The facilities were good and the room/cabin was clean. My only criticism would be that it was quite noisy inside the cabin - the walls were not very well sound-proofed, so you could hear what was going on outside. Fortunately, it's not in a busy area, so it was noisy all night, only if somebody walked past.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Huntsville AL

Wasn't as bad as many of the reviews suggests...

Posted 26-May-2015
Pros: The main lobby, the location (heart of downtown), friendly staff members.
Cons: Complete building and room renovations.
Location: It's in the downtown area within walking distance to restaurants and bars.
Maybe I was one of the fortunate ones but I was actually pleased with my hotel stay. Although I must state as a disclaimer, not a lot of time was spent on the property. I did however stay there each night. I was in Bldg 3 of 3, bottom floor and facing the pool. As I drove behind the main lobby to access my building, I immediately began to question whether I had made a sound decision staying there. The building almost looked dilapidated but then I remembered it was touted as an "historic" site (Hmm). I was honestly afraid of what I might find when I opened the door to my room but I have to say I was pleasantly surprised to find a spacious, well-lit, neat and clean room. Only thing that showed its age was the carpet, not gross, just very well used but clean. The A/C system blasted me. It was like 60 degrees in my room so no problem there, I turned it to a more comfortable setting immediately. As with most others, my complaints were similar. I was charged for parking each night and if you wanted a fridge, you were forking over 15 bucks. So-not-cool... So I guess it's hit or miss with this hotel, a proverbial crap-shoot. I was on the winning end this time but not sure if I'd feel lucky enough to try my luck again. Suppose it would depend primarily on my budget for the trip. At 100+ bucks a night, I can say with complete certainty. It is NOT worth the price. But then again, ALL of the hotels in Chattanooga are overpriced compared to comparable cities. Good luck!
3 out of 5
by A verified travellerfrom Atlanta, GA

Decent Stay

Posted 26-May-2015
Pros: Overall, good location and nice staff.
Cons: Renovations are needed badly. The room was much too expensive for its appearance and lack of hotel amenities.
Location: Convenient to downtown and the shuttle system. Restaurants and activities available very close by.
We were just visiting for the holiday weekend, so we did not anticipate spending much time in our room. The physical location of the hotel is very convenient to the downtown area. The free shuttle station is right beside the hotel and ran all day, so that was nice. The staff was very nice and contacted us as promised to check in early. The hotel rooms and buildings were very outdated and dull. The parking lot was in rough shape. We were not informed ahead of time that all of the restaurants and parts of the property were closed due to renovations until after we arrived, so we had to make other arrangements for dining. They also had golf cart shuttles running occasionally, but we constantly waited at the "pick up" spots, and the guys driving the gold carts continued to sit far off in the distance and never pulled up to get us. Building 3 was a bit of a walk to the main road.
3 out of 5
Recommended
for Everyone
by A verified traveller

Nice. Just under renovations.

Posted 25-May-2015
Nice hotel. Free shuttle picks up right outside. Bike rental in front. Just under renovation so not all shops open
4 out of 5
Recommended
for Everyone
by A verified traveller

Unique Chattanooga Choo Choo Hotel

Posted 25-May-2015
Location: The riverfront was very nice.
How unique, the historical Chattanooga Railroad Station, converted into a Hotel. We loved the concept, it was a shame we were there in the middle of restoration. Would like to go back when it is completed.
2 out of 5
Recommended
for Everyone
by A verified traveller

Not really a station

Posted 25-May-2015
Pros: Un fair to comment as complete area is being up dated.
Expected to feel as though you would be in part of the station not in a block away from the main station building.
5 out of 5
Recommended
for Couples
by A verified travellerfrom toronto

Historic hotel

Posted 23-May-2015
Pros: Historic
Cons: Nothing, perfect as is
Location: Many bars and restaurants
Beautiful historic hotel centrally located close to many bars and restaurants. Currently undergoing extensive renovations however do not let that deter you from staying there.
2 out of 5
by A verified traveller

Expected more

Posted 18-May-2015
Pros: The lobby
Cons: It needs a lot of TLC
From everything I have heard about the hotel - I expected it to be a lot nicer than it was. We were put in Hotel 3 and needless to say the exterior of the building was unappealing. The hallways were completely run down and wall paper was coming off is all different places down the hall. The pull out couch was extremely uncomfortable and the mattress was wrapped in some kind of plastic. The pillows all smelled of smoke and were gross.
Comment from Hotel Management
23-May-2015 by jimmy, Hotel Management
I’m sorry that we did not meet your expectations during your stay at the Chattanooga Choo Choo. I wish you had talked to a manager while you were here. 80% of the reviewers recommend us on Expedia. All the Best, Jim Bambrey GM
2 out of 5
by A verified travellerfrom Atlanta Ga

Good location, lackluster performance for the pric

Posted 14-May-2015
Pros: The gardens, and the location
Cons: NO PARKING FEE, FREE REFRIGERATORS. Give the rooms some class indicative of the rates people are paying to stay!
Location: Lots of great local places to eat. The Terminal, is a great micro pub literally across the street!
I stayed at the "choo choo" for Monday and Tuesday while on business. It was my first visit to 'Nooga, and thought being centrally located would be the best option. The room was a single King, was clean and spacious. There was a door leading outside, but there was no balcony on which to relax (which would have been great). There was No mini-fridge...which for over the price...It should have a fridge considering a comfort in at $40/night have them. You could pay $15/night for one, but that's ridiculous. The room wasn't anything special... you really couldn't tell that you were in any better of a room than a motel 6. You also have to pay for parking... $7/day. Which is also ridiculous. They seem to want to nickel and dime you every chance they get, but not put the money back into the hotel. The walking grounds were beautiful! Peaceful and serene...I spent a lot of time there instead of my room.
2 out of 5
by A verified traveller

Bugs, old stiff beds, smelly halls, dirty pools

Posted 11-May-2015
See title. The title explains everything. This place is not worth spending even $80 a night. Go somewhere else.
Comment from Hotel Management
12-May-2015 by jimmy, Hotel Management
I’m sorry that we did not meet your expectations during your stay at the Chattanooga Choo Choo. I have shared your review with our management team for corrective action. All the Best, Jim Bambrey GM