Ratings based on 1,660 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
79% of guests recommend
3.5 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 26-Apr-2015
It was great. Looking forward to going back when all the renovations are done.
1 out of 5
by A verified traveller

Dirty and unsafe

Posted 19-Apr-2015
Pros: Not much
Cons: Everything
Location: Poor neighborhood, graffiti and nothing after dark
Mold.. Mildew... No closure or lock on patois door and 1.5 inch gap on hall entry doir
4 out of 5
Recommended
for Everyone
by A verified traveller

Staying in a train.

Posted 19-Apr-2015
Pros: The history behind the hotel and it is kept in a nice, clean condition.
Cons: The wall separating the two rooms is too thin. It would be nice if it was sound proof.
Location: It is centrally located to almost every attraction. The aquarium is just blocks away and Rock City and Ruby Falls is just minutes away.
It was a very enjoyable experience except for the window in the hall leaked when it rained. I hope to be able to stay in the train again one day soon.
2 out of 5
by A verified travellerfrom Atlanta, GA

Disappointed. Great location, filthy!

Posted 18-Apr-2015
Hotel building 3 was disgusting and should be condemned. Wallpaper peeling with black mold growing behind it. Carpet was wet in hallway and elevator. Ceiling leaks everywhere. Room filthy with nail clippings on bathroom floor, hair in tub and reeked of smoke. Staff was nice and moved us to slightly better room. Advised us of pending 8 million dollar renovation. Disappointed that a historical icon was a disgusting dump. Will not book again without checking out the renovation of rooms first. I'm not sure that their budget will cover necessary improvements. It was a great location and the Track 29 concert venue onsite was fantastic.
2 out of 5
by A verified travellerfrom Charlotte, NC

Disappointed in Chattanooga Choo Choo

Posted 17-Apr-2015
Pros: Location, close to major attractions.
Cons: Update the rooms. Provide microwave and fridge. Improve front desk communications.
Location: On the edge of town. Easy driving. Close to the Aquarium, Look Out Mountain, Incline and Rock Gardens. Terminal Restaurant next door was very good.
We did not know the hotel was under renovation until check in. All shops and restaurants closed except for the gift shop. We were given a room in the back, building #1. Although the room was large it was in bad need of updating, especially the bathroom. There was one sink and the counter space was non-existent, barely enough room for a tooth brush. We ended up putting the ironing board in the bath room to sit our toiletries on. The tile was old and dirty looking. I made sure my slippers were on at all times. The shower had no towel bars but there was a pull down seat which was kind of odd. There were two chairs in the bed/living area and one of them sank almost to the floor when we sat on it. The room had a musty smell. My husband noticed that other vehicles had a parking pass displayed. When he called the front desk to ask if we needed one, they said yes they would send one to our room. It took almost an hour to get one to our room. We know the hotel is undergoing major renovations but we expected more than this. I would stay in another, nicer hotel and stop by to visit the Choo Choo just for the historical facts.
2 out of 5
by A verified traveller

Everything was in repair!

Posted 16-Apr-2015
We stayed here 10 years ago and it was great. This time It was bad. Everything was either being repaired or remodeled. If I would have known, I wouldn't have stayed there. Too pricey for what I got.
2 out of 5
by A verified travellerfrom ma

Posted 16-Apr-2015
Odd, quirky place. Represented as recently re-done. The contractor was not talented. Sink stopper did not function, mold in grout of tub, curly light bulbs longer than the glass shades in the bath, sheets were not cotton( not sure what they were), walls were not sound proof at all. Just not as good as it should be.
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 16-Apr-2015
Cons: update the hotel
Location: great restaurants
we were disappointed with the dated accommodations, we realize the hotel was built in the 70s but it appears it has not been updated since then. Our room was very musty and the lock on the sliding door did not work (or lock). The carpets had a bad smell. The mattress was comfortable and the bed was clean. It was a beautiful old hotel in the lobby but the rooms needed a lot of work.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Norwich, UK

Great hotel next to free shuttle service

Posted 13-Apr-2015
This is a lovely hotel with great character which I recommend to others. It is right next to the free shuttle to the aquarium, riverfront area which we used and found very useful. We had an enjoyable stay.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom charleston

Pleasant

Posted 13-Apr-2015
Location: Good choice of restaurants within walking distance.
The staff was friendly and courteous. The facility was nice but under renovation which meant some venues were closed. The rooms in bldg. 3 were spacious and clean. The pool with water fall was relaxing.