Ratings based on 1,744 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
79% of guests recommend
3.5 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.0 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveller

Not a good experience

Posted 6-Jul-2015
Pros: Nothing
Cons: Where to start!
Location: Baseball park nearby. Aquarium downtown.
Hotel was not very clean looking. Spots on rug in our room. Hallway rug was hard to figure out correct color. Dirty. Lamps had to unscrew light bulb to turn off.
2 out of 5
by A verified traveller

Posted 5-Jul-2015
Pros: only the historic aspect.
Cons: Better customer service-unfriendly, very slow, and no care attitude. Newer amenities.The grounds everything looks like asphalt. Building looked dirty
So..so. Place looked rundown and not well kept.
Comment from Hotel Management
7-Jul-2015 by jimmy, Hotel Management
I’m sorry to see your comments. So so is not good enough for us. In addition our capital plan, we spend $850,000 dollars annually on maintenance and landscaping. All the Best, Jim Bambrey GM
2 out of 5
by A verified traveller

Posted 3-Jul-2015
Rooms were outdated and smelled of mold. Water leaks stains on the ceiling. This was one of the worst rooms I have stayed in over the years. This hotel needs a renovation.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice experience

Posted 3-Jul-2015
Pros: Clean and quiet
Cons: Entry doors.
Location: Center of city, walking distance to many restaurants and shops.
Stayed in hotel room (as opposed to sleeper car). Everything was updated, clean, quiet. Disappointed that the museum was closed for remodeling (we were not informed of this at booking). Old hotel, has a few sticky entrance doors, but overall enjoyable. Beautiful gardens. Friendly staff.
Comment from Hotel Management
7-Jul-2015 by jimmy, Hotel Management
Thank you for taking the time to share your comments with your 4 star review. “Nice experience” is what we are all about at the Choo Choo. All the Best, Jim Bambrey GM
2 out of 5
by A verified traveller from Atlanta, GA

Choo Choo Lacking Steam

Posted 30-Jun-2015
Pros: I enjoyed seeing the trains and the area around the trains are lovely.
Cons: Needs a complete renovation and they need to reopen the railroad cars for viewing.
Location: Great location and is next door to the free shuttle that runs all the way to the aquarium.
I visited here a few years ago and was very disappointed on this visit. Most of the attractions at the hotel were closed and the rooms seem run down and in need of refurbishing. Even though the lobby building is on the national registry it has been sadly allowed show its age.
Comment from Hotel Management
2-Jul-2015 by jimmy, Hotel Management
I’m sorry that we did not meet your expectations during your stay at the Chattanooga Choo Choo. Let me explain some things happening in our 8 million dollar renovation. • An all new ladies room which will be located next to the existing men’s room and the Vic Lounge (complete). • A new front desk has been created on the opposite side of the lobby (complete). • An all new men’s room which will be located next to next to the Vic Lounge (complete). • We had to close for lunch and dinner in the Gardens Restaurant so that demo could begin in the back of the house for 2 new restaurants. • We had to close a 2 retail shops again for demo for a new venue. • Guest rooms are being renovated now What we do offer presently: • The Gardens Restaurant serves breakfast daily and will continue to do so. • The Silver Diner is open 7 days a week. • There are still 3 leased retail shops open. • Depot gift Shop is open • The 1929 Trolley is running (weather permitting). • We are servicing our catered functions out of a brand new kitchen in our convention complex. • The Victorian Lounge is open(snacks available) • Maps are provided to guest with restaurants(8) within walking distance We believe it is something and getting better.. All the Best, Jim Bambrey GM
1 out of 5
by A verified traveller from Alabama

Old Choo Choo

Posted 30-Jun-2015
Old rundown under major construction. Did not like not being informed about construction on the resort. All the restaurants were closed because of this. The family and I were very disappointed and couldn't wait to checkout.
Comment from Hotel Management
2-Jul-2015 by jimmy, Hotel Management
I’m sorry to see your comments. The renovation is pretty isolated from the guests. The only issue is closing the restaurants for renovation. However, maps are provided to guests with restaurants (8) within short walking distance. I frequent these restaurants regularly. We subscribe to a 3rd party that rates reviews from multiple sites. The Choo Choo ranks 3.6 out of 5. Our competitive set of hotels rank 3.5, 3.6, 3.7 and 3.9 respectively. All the Best, Jim Bambrey GM
3 out of 5
by A verified traveller from Flintstone, GA

Historic hotel close to downtown

Posted 22-Jun-2015
It was a nice hotel, but very much outdated. They are undergoing a huge remodeling. I would love to see it when it's finished.
Comment from Hotel Management
7-Jul-2015 by jimmy, Hotel Management
Thank you for taking the time to share your comments with us. Nice hotel is good to hear. Thanks for recognizing the changes. All the Best, Jim Bambrey GM
4 out of 5
Recommended
for Everyone
by A verified traveller from Cordova, TN

Nice hotel, close to everything!

Posted 18-Jun-2015
Unplanned stay in Chattanooga so wasn't able to get a boxcar room but the room we had was great! This is our 2nd time to stay at the Choo-Choo and won't be our last! Staff was informative with restaurant recommendations and made us aware of the new free shuttle that runs every night. We took it to the River Front Brewhouse (which was awesome food) so it was great not having to drive! Great stay!
Comment from Hotel Management
19-Jun-2015 by jimmy, Hotel Management
Thanks for your repeat business. Also, thank you for taking the time to share your comments with your 4 star review. Thanks for your comments about the staff. Wanting to return is awesome. All the Best, Jim Bambrey GM
3 out of 5
Recommended
for Everyone
by A verified traveller from Atlanta

good location, needs some work

Posted 17-Jun-2015
Pros: the train theme is great for the kids. also has a nice pool
Cons: needs major renovations. The linens are newer, but the building itself is literally crumbling away. Nothing like seeing bits of the ceiling fall.
Pros: good location downtown, has train that kids can look at (better yet sleep in, but more expensive) Cons: the facilities are outdated (rusted shower rod, peeling ceilings, water main break issue when we were there), the restaurants weren't open (not sure why, b/c it was a weekday?)
Comment from Hotel Management
19-Jun-2015 by jimmy, Hotel Management
I’m sorry about the situation that occurred. I have shared your review with our management team for corrective action. There was a water problem that was not in our control.. All the Best, Jim Bambrey GM
3 out of 5
Recommended
for Families
by A verified traveller from Dallas Georgia

Okay for what I paid to stay

Posted 15-Jun-2015
Pros: It was very conventate to all things downtown Chattanooga, next to the free bus service. The pool was nice too.
Cons: Aircondition the hallways, they were like a sauna
The hotel is dated but is going through much needed exterior renovations. The room was clean but I cut on a lamp and dust flew out from under it but that was all that I noticed. The 70's building looked like a housing project. Per a flyer that I saw the hotel is spending four million to renovate and I'm sure it will be very nice I didn't like the fact that they charged $7 dollars to park but I have been charged for parking in larger city hotels before. And as I understand it they also charge $15 a night for a refrigerator Air was turned down in the room and took a while before the room cooled off