Ratings based on 1,782 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
79% of guests recommend
3.5 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveller from Canada

Cool concept

Posted 29-Jul-2015
Good concept, nice size pool but not clean at all. The staff needs to take more pride in cleaning the room. There are reno's going on but teabags left in the mini coffee maker, the broken patio door handle, the obviously dirty floors were not because of the remodeling. The staff was nice and helpful, the buffet breakfast was great. Parking should be included in my opinion, but the surrounding restaurants were awesome, and an easy walk away.
3 out of 5
by A verified traveller

Downtown Chattanooga

Posted 27-Jul-2015
Pros: Location
Cons: Needs some cosmetic updating. Odor needs to be addressed.
Location: Very close to restaurants and downtown.
This hotel has a great location--walking distance to restaurants, bars, shops. However, it could use some updating. The hotel has a very awkward smell and the rooms are very dated. The bed was OK, but definitely not anything close to comfortable. Thankfully, we stayed only 2 nights.
3 out of 5
Recommended
for Everyone
by A verified traveller

Something a Little Different

Posted 24-Jul-2015
An interesting hotel. They are undergoing a major remodeling. It should be much nicer when finished. It is convenient to downtown. A free shuttle runs every 5 minutes.
Comment from Hotel Management
28-Jul-2015 by jimmy, Hotel Management
Thank you for taking the time to share your comments with us. “Interesting hotel” is what we are all about at the Choo Choo. The free electric shuttle is always a hit! All the Best, Jim Bambrey GM
3 out of 5
Recommended
for Everyone
by A verified traveller from Nashville, TN

Not worth the money

Posted 22-Jul-2015
Pros: The pool and pool view.
Cons: Renovations done
Location: The shuttle would pick you up from the hotel every 5-7 mins and take you around downtown and back when you were ready.
It is a different hotel that's why we tried it out, certain parts was being renovated so we couldn't go in those areas, our room was clean and neat although there was no microwave or refrigerator. We didn't have many towels, esp since we were going to the pool. The pool was beautiful , we had the pool view room. I think the stay would've been better if the renovations were complete.
Comment from Hotel Management
28-Jul-2015 by jimmy, Hotel Management
Thank you for taking the time to share your comments. I am pleased you enjoyed your room and the pool. Please come back to visit. All the Best, Jim Bambrey GM
2 out of 5
by A verified traveller from Savannah, GA

Disappointing

Posted 21-Jul-2015
My family stayed in a train car. There was a thick coating of dust on all the blinds. The trundle bed was very difficult to pull from under the daybed and the bedspread on the daybed did not look clean. The bathroom was very cramped (not unexpected for being inside a train car), and it was also not very clean. The tub did not drain so by the time I finished my shower I was standing in 4 inches of water. The hot tub at the outdoor pool was only slightly warm and only one of the jets was working. It was difficult to keep an eye on the kids while they were swimming in the pool because the hot tub is on an island in the center of the pool and blocks the view. Overall, very disappointing and not worth the price we paid.
4 out of 5
Recommended
for Everyone
by A verified traveller

Break from Kids!

Posted 20-Jul-2015
It was great, only complaint was the kids yelling in the hall.
Comment from Hotel Management
22-Jul-2015 by jimmy, Hotel Management
Thank you for taking the time to share your great stay. Sorry about the noise complaint All the Best, Jim Bambrey GM
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel in the historic district

Posted 20-Jul-2015
Pros: The hotel is close to everything: attractions, restaurants, downtown.
Cons: When maintaining rooms drape them off so your paying customers dont have to see that.
Location: The hotel is close to everything: attractions, restaurants, downtown.
The disappointing aspect of our stay was that the room had stagnate air. We could see other rooms tore up from maintenance.
Comment from Hotel Management
22-Jul-2015 by jimmy, Hotel Management
“Nice hotel in the historic district” is an awesome title. Thank you! All the Best, Jim Bambrey GM
3 out of 5
by A verified traveller from Ohio

OK hotel

Posted 19-Jul-2015
Pros: The distance to downtown Chattanooga, the new pool, the breakfast buffet.
Cons: Have things updated but, I guess, that is what is being done.
Location: Short drive to the river and all the activities there.
We were disappointed that there was so much construction being done and so much closed. We did like the new pool. None of the snack machines seem to have worked in our building. The buffet breakfast was very good and pleasing.
Comment from Hotel Management
22-Jul-2015 by jimmy, Hotel Management
Okay is not good enough for us. But, thank you for Kind comments about the pool and breakfast. All the Best, Jim Bambrey GM
2 out of 5
by A verified traveller from Atlanta

Needs lots of TLC

Posted 18-Jul-2015
Staff was fine and room was clean. Section of ceiling in room was coming off. Building three is in need of repair. Air conditioners in the 5th floor hall, Lobby, and possibly all exercise rooms were either not working at all or inadequate. Only one elevator was working. The outside of the building looked like it needed cleaning. There was a note in the room saying that renovations would soon be underway but I would not recommend staying there until they are finished. After two nights I moved to the Marriott's residence inn in Hamilton about 10 minutes away and for about the same price, had a much better experience.
Comment from Hotel Management
22-Jul-2015 by jimmy, Hotel Management
Thanks for your comments about your room and the staff. I have shared your review with our management team for corrective action. WE are in the planning stage of painting that building, as part of the renovation. The guest room renovation has no impact on our guests; it is to isolated complete floors. All the Best, Jim Bambrey GM
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel. Pool was great! Atmosphere was great.

Posted 16-Jul-2015
Pros: Pool, gift shop, historic atmosphere, and rooms out of train cars.
Location: Warehouse district nearby. Loved food at The Terminal which is close by.
Enjoyed our stay. Loved the old atmosphere. Loved the pool. Liked the gift shop too.
Comment from Hotel Management
20-Jul-2015 by jimmy, Hotel Management
Thank you for your 4 star reviews. I am thrilled you enjoyed your stay. All the Best, Jim Bambrey GM