Ratings based on 1,371 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
78% of guests recommend
3.6 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Families
by A verified traveller from southern Illinois

Posted 22-Oct-2014
Pros: The lobby is a breathtaking old train station. There are several nice restaurants within the hotel complex which allows you to remain in the hotel.
Cons: Since there are 4 separate hotels within the Choo Choo it requires a great deal of walking every time you go out. Golf cart rides would be nice..
Location: Free shuttle buses take you from the Choo Choo to anywhere in the city. Great to not have to find places and parking. MANY excellent restaurants.
This hotel was an old railway station. It offers really neat train car rooms as well as regular hotel rooms. While the regular rooms aren't anything special, they were clean and the beds were comfortable.
3 out of 5
by A verified traveller from Michigan

Can't wait to see the completed renovation

Posted 19-Oct-2014
Pros: We loved the unique character. Next time we would like to try the train car rooms.
Cons: Overall upkeep.
Location: We loved walking around the area and the unusual building structures. Looks like a lot of growth and revitalization going on in this area of downtown.
Such a unique hotel and setting. It's in the middle of a renovation so we are excited to see what they can do with it. Disappointed in the condition of current rooms, pool, and restaurant. It has huge potential. Glad we didn't pay full rates as this point in time.
2 out of 5
by A verified traveller

Posted 19-Oct-2014
The hotel was in a great location to downtown but horrible conditions . Please find somewhere else to stay- need updates ! Did not feel clean. Very very outdated.
3 out of 5
Recommended
for Everyone
by A verified traveller from Clarksville, Tennesse

Historic hotel

Posted 17-Oct-2014
This hotel could use some maintenance. The drains in the sink and tub were very slow draining. It was a one time historical experience.
3 out of 5
Recommended
for Everyone
by A verified traveller

Needs updating

Posted 16-Oct-2014
Pros: The location and the price.
Cons: Renovations.
We were given a room that clearly had been used, the beds rumpled, soap package opened, wastebasket with trash. The hotel quickly sent a security man with the keys to a room nearby, but we were tired and there was no excuse for the problem. The hotel is in a convenient location and well priced, but serious updating is needed.
5 out of 5
Recommended
for Everyone
by A verified traveller from houston

Always wanted to stay in an old sleeper train

Posted 15-Oct-2014
Pros: The lobby is gorgeous, and the train car was charming.
Cons: Breakfast was seriously overpriced and was not much better than the free breakfast offered with many hotels. And the price didn't include coffee.
Location: The trolley is just across the street to take you to the river area. We ate there, and walked back. Nice chocolate place nearby
We love everything old, and wanted to stay in one of the old sleeper cars at the Choo Choo. The room was very spacious, well decorated and very comfortable. Surprisingly quiet. Bathroom was small, which should be expected. Overall, extremely charming - probably one of my favorite places to stay ever. Seemed a little bit chintzy to charge for parking on their own lot, however. It is undergoing renovation, so some areas are shut down.
1 out of 5
by A verified traveller

In need of a complete makeover.

Posted 15-Oct-2014
Pros: It is close to a real good restaurant and downtown, but mostly enjoyed leaving it.
Cons: It needs to be completely shut down and renovated from the ground up especially the rooms.
Location: Close to downtown and good restaurants Chattanooga is a great city to visit with many things to do for the entire family.
The hotel is being 'renovated' so there is construction in the lobby are AND all of the shops etc are closed in the facility. The rooms are more in need of renovation than the lobby. The light fixtures are dirty and falling out of their frames, carpets are dirty, mattresses are very old (thankfully no bugs), the water ran brown from the faucets for the first minute when turned on, we were put on the second floor and told the elevators were out so we had to use the stairs or a smelly service elevator, and none of the vending machines worked. To top it off they ask you to pay an additional payment to park in the lot above the room fee for no apparent reason. We paid for two nights but left one day early because we simply could not stay there another night. Upon check out EVERY guest in line ahead of me complained and the clerk seemed to care less because she obviously receives negative feedback all day long.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 14-Oct-2014
stay in building 4 beautiful courtyard and your own balcony very relaxing to sit out and enjoy the view
1 out of 5
by A verified traveller from Fort Wayne, IN

Crappy service!

Posted 13-Oct-2014
Pros: The train cars were charming. It could be a nice hotel if they work on service and get the place fixed up. It kind of smelled funny in a few places.
Cons: Also, it was unfortunate that we could not exit the hotel except through the front entrance...which was nearly 1/2 mile from our section.
Location: We were in town for Start Up Week. Right across from the hotel entrance was the Hot Chocolatier--fantastic! Must get breakfast at the Bluegrass Grill.
When we arrived, the hotel had booked the incorrect number of rooms for our party. Without saying a thing, the person at the desk disappeared into the backroom. After waiting a few minutes, perplexed, we asked one of the other staff members where he went and found out he was talking to the manager. 15 minutes later he came out and fixed the problem without apology or explanation. After a long day of travel and meetings, we got back to our hotel room at 8:30 pm. There was a very loud lounge singer outside our hotel room on the patio. We could here him loud and clear. We waited until 9 and then called the front desk. Again, we were left on hold for an extended period of time. The said another party in the hotel had booked over a year ago and it was their entertainer. Their solution was that quiet hours started at 11 pm. It was a Wednesday night! The hotel is under construction, so some of the uncleanliness was understandable. The bathroom was clean and the beds were comfortable enough. The tv was rather slow at turning on and switching channels but worked. What they are doing with the facilities is nice, but it seems like staff needs some upgrades, too.
2 out of 5
by A verified traveller from madisonville, LA

Need to be redone

Posted 8-Oct-2014
The room smell, the toilet didn't flush well. The floor was humid near the window. The tub didn't empty properly. One of the worst hotel for the price that I have stayed in since a long time.