Ratings based on 1,260 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
78% of guests recommend
3.6 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.1 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveller

Old unkempt

Posted 23-Aug-2014
Location: The location was not good but they have a free shuttle to downtown
This place probably was nice 50 years ago but it is pretty much falling apart, they are doing some renovations but it needs a lot more. Everything so old and musty,ceiling pealing,woodwork scratched up,some carpets bad,doors taped up,water dripping. The gardens however are nice and the food at the station house was very good.
4 out of 5
Recommended
for Everyone
by A verified traveller

Weekend with friends

Posted 22-Aug-2014
It was a good weekend. It just a big place and they put us in building number 3 and it was a long walk if we needed to go to the front or needed anything to eat.
Comment from Hotel Management
24-Aug-2014 by jimmy, Hotel Management
I am happy to hear that you had good stay. We have golf carts to shuttle guests the complex, just call the front desk. Regards, Jill Ellis Coker QA
2 out of 5
by A verified traveller from texas

Renovation needed

Posted 21-Aug-2014
Pros: Nothing
Cons: Update carpets, fresh paint needed and update the furniture.
Location: The area is a bit sketchy getting to the hotel.
The room smelled old and musty. The beds were short sheeted and the pillows were flat and hard as a rock. The carpet was stained. Every shop and restaurant closed at 8:00 pm. Very dissappointed with the hotel.
3 out of 5
by A verified traveller

Trying to become a destination but not there yet

Posted 17-Aug-2014
the gardens and grounds were very well maintained and beautiful. We were placed in hotel 3. The room was very large but poorly furnished. The toilet ran continuously. The thermostat did not work. overall the room was in poor condition and not well sound proofed.
Comment from Hotel Management
20-Aug-2014 by jimmy, Hotel Management
I’m sorry to see your review. Did you notify management about your issues? If management knows of an issue they will act on it. We sometimes make mistakes, but we also make great recoveries. Regards, Jill Ellis Coker Quality Assurance
2 out of 5
by A verified traveller from New York, NY

Nostalgic

Posted 17-Aug-2014
Pros: Shuttle to downtown was convenient.
Cons: Overall rooms need to be updated. Pool is over chlorinated leaving hotel 1 with a chemical smell.
Location: Great food down downtown.
The main building for check in on the grounds are beautiful. Unfortunately the regular rooms leave a lot to be desired.
Comment from Hotel Management
20-Aug-2014 by jimmy, Hotel Management
I am sorry that we didn’t meet your expectations. Let us know if you are ever unhappy about anything and let us find a solution to exceed your needs. We just need the chance to prove it. On average, we invest between $1.5 to $3 million a year in maintaining and upgrading the property. We are planning another renovation this year. All the Best, Jim Bambrey GM
2 out of 5
by A verified traveller from Houston

Old hotel needs a lot of work

Posted 16-Aug-2014
Cons: Cleanliness, health and safety of the hotel. There's a lot of mold growing in the rooms.
Location: Chattanooga has a nice historical small town atmosphere. The Aquarium is great. We went to a baseball game which was a blast.
This hotel is not what it appears in pictures. I would recommend that you stop by the hotel to see it for historical reasons but find somewhere else to stay. I was in town for a family wedding so I had other family members report some of the same, i,e., mold, lots of mold in the rooms. Most of the mold has been painted over but the paint bubbles and the mold continues to grow. The rooms are damp with old out dated air conditioning systems. The housekeeping staff, though nice, need serious training in how to clean a room. I had to tell the housekeeper that she needed to come back and clean the bathroom. The second day of my stay no one came to clean the room. When I called the front desk and asked for the housekeeping supervisor I was told that they handle all requests at the front desk. When the housekeeper made the beds she had some of our clothes twisted up in the sheets. Clean towels were not left when the room was cleaned and when I called to ask for them she came to my room and told me she wasn't finished with my room. I also purchased my room through Expedia and another room through the hotel. I had the room purchased through Expedia and my sons had the room purchased through the hotel. My sons told me that their room was much nicer than mine. I wonder if they make a distinction between Expedia purchases and bookings done through the hotel. The hotel appears in disrepair on the exterior. Maybe the owners of the hotel should consider staying a few nights in the hotel.
Comment from Hotel Management
20-Aug-2014 by jimmy, Hotel Management
I am sorry that we didn’t meet your expectations. Did you notify management about your issues? If management knows of an issue they will act on it. We sometimes make mistakes, but we also make great recoveries. I have forwarded your comments to the respective Department for corrective action. All the Best, Jim Bambrey GM
2 out of 5
by A verified traveller from NC

Historic in this case was OLD and in need of WORK

Posted 14-Aug-2014
Pros: Nothing to brag about here, the only nice thing was the free shuttle into town but this appeared to be a perk for the entire city.
Cons: Everything could be improved on.
Location: The City and people of Chattanooga were WONDERFUL and we will visit again but we will not stay at this hotel.
Upon arrival the clerk acted as if there were secret rooms for ppl booked through expedia, he left the room twice to discuss with manager. We picked this hotel because I have a 6yr old granddaughter and we thought it would be a fun experience. The elevator was down in our building and the service elevator didn't appear safe so we opted for the stairs which were dirty and chairs for employees breaking were placed in the stairwell. The sliding door the balcony took two of us to open and it appeared that someone had tried to break into the room through this door. It was a basic room with no refrigerator or microwave. The air worked but it was very noisy and kept us awake. There was plenty of extra parking but we were charged 7 dollars a night to park. There was a smell of garbage as we walked to the pool in building 2, it was really gross.
Comment from Hotel Management
24-Aug-2014 by jimmy, Hotel Management
I am sorry that we didn’t meet your expectations. Let us know if you are ever unhappy about anything and let us find a solution to exceed your needs. We just need the chance to prove it. There are no special rooms, the PMS system picks the next room available based on room type. All the Best, Jim Bambrey GM
4 out of 5
Recommended
for Couples
by A verified traveller from Vonore, Tn

Nice Time at the Choo Choo

Posted 13-Aug-2014
Pros: It was right there by the Old Train Station.
Cons: Some of the doors could be replaced like the bathroom.
Location: See above.
The hotel is under improvements. The place has a lot of historical things to see like the old train station which is very lovely, the Garden restraunt was a great to eat, and the gardens were very well kept and lovely. The rooms were older than a lot of the newer hotel/motels but were comfortable and clean. We were there only two nights but we had a very nice time. We can't comment on the thins to do down town as we didn't go off the property only to go see Rock City which we highly recommend.
Comment from Hotel Management
24-Aug-2014 by jimmy, Hotel Management
Nice experience is what we love to hear. Thank you for taking the time to share your comments. Our goal is to be the best hospitality value in the city. I am please that you enjoyed the history of the hotel. All the Best, Jim Bambrey GM
3 out of 5
Recommended
for Everyone
by A verified traveller from tennessee

Unique hotel with a great staff

Posted 11-Aug-2014
Hotel was under construction during our stay. Can't wait to stay there again once the remodel is done.
Comment from Hotel Management
24-Aug-2014 by jimmy, Hotel Management
Thank you for taking the time to share your comments especially the staff. We look forward to your return. All the Best, Jim Bambrey GM
4 out of 5
Recommended
for Everyone
by A verified traveller

Historic Hotel close to attractions in Tennessee.

Posted 11-Aug-2014
Hotel Staff very nice room clean but dated, still felt comfortable but the bed we had was in need of some support. there was plenty to do in the Hotel area as well as the city I will definitely go back in the future I hope they perform some upgrades before I do. and again the Staff was very nice..
Comment from Hotel Management
24-Aug-2014 by jimmy, Hotel Management
Thank you for your kind comments about your stay here at the Choo Choo. We hear many similar comments from other guests, especially about the staff. . We are very proud of our Historic Hotel and our 100 plus years. I will pass on the nice comments about the staff at our next meeting... Hope to see you again soon! – Jim Bambrey GM