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Service was horrible. Tried to call the front desk for towels , 4 times no answer. The two restaurants on site the staff was awful. Roof top served a drink with mold on the garnish. Not impressed.
Melissa
Stayed 1 night in Apr 2024
6/10 Okay
Lola
Apr 21, 2024
Disliked: Amenities
A bit outdated. Gym had a terrible odor. Good location.
Lola
Stayed 3 nights in Apr 2024
Response from Guest Services Manager on Apr 23, 2024
Thank you very much for sharing feedback from your recent stay!
10/10 Excellent
Rafael, Wilmington
Apr 20, 2024
Liked: Cleanliness
Rafael
Stayed 1 night in Apr 2024
Response from Guest Services Manager on Apr 23, 2024
Thank you very much for sharing feedback from your recent stay! We hope to welcome you back soon!
I give this hotel 5 stars for its location. The hotel is obviously well used and busy all the time. Broken tiles in our bathroom. No recycle bin in our room for cans and paper? The rooftop bar was completely understaffed - 1 person for the whole area to take food and drink orders? Front desk served the purpose and nothing more.
Joni
Stayed 2 nights in Apr 2024
Response from Guest Services Manager on Apr 19, 2024
Thank you very much for sharing feedback from your recent stay with us. We hope to welcome you back soon.
Response from Guest Services Manager on Apr 15, 2024
Thank you very much for sharing feedback from your recent stay with us! We hope to welcome you back soon!
6/10 Okay
Timothy
Travelled with family
Apr 5, 2024
Disliked: Amenities
Location is very convenient to UVA. Near a lot of college restaurants. Walkable, safe area.
Accommodations were average - not bad, not great. No room service. Lobby cafe was very limited. Short staffed at desk, cafe and valet. Was at risk of missing my flight because valet was nowhere to be found for half an hour.
Timothy
Stayed 1 night in Mar 2024
Response from Guest Services Manager on Apr 6, 2024
Thank you very much for sharing feedback from your recent stay with us. Your comments are being addressed by the valet company to ensure this matter does not persist for future guests.Thank you again and we hope we may welcome you back in the future.
Response from Guest Services Manager on Apr 23, 2024
Thank you very much for sharing feedback from your recent stay! We hope to welcome you back soon!
10/10 Excellent
Jill
Mar 31, 2024
Jill
Stayed 1 night in Mar 2024
Response from Max on Apr 1, 2024
Thank you for your response and we're glad to see you enjoyed your stay. Please let us know if you have any questions and we look forward to welcoming you back during your next visit to Charlottesville.
Nice room. Didn’t have hair dryer in room. I called for one and order was put in but it didn’t come by the time I checked out. Lighting in room wasn’t very bright. Self parking was confusing. I got charged twice.
Cary
Stayed 1 night in Mar 2024
Response from Max on Apr 1, 2024
Thank you for the survey Cary and apologies about the confusion surrounding the hair dryer. We will bring this back to our housekeeping team to ensure it is rectified for the next guest. Please let us know if there is anything else we can do to assist.
8/10 Good
Jeremy
Mar 26, 2024
Liked: Property conditions & facilities
Good location.
Jeremy
Stayed 2 nights in Jan 2024
Response from Guest Services Manager on Mar 27, 2024
Thank you very much for sharing feedback from your recent stay with us. We hope to welcome you back soon.
10/10 Excellent
Scott
Mar 26, 2024
Scott
Stayed 1 night in Mar 2024
Response from Guest Services Manager on Apr 15, 2024
Thank you very much for sharing feedback from your recent stay with us! We hope to welcome you back soon!
We're so happy to hear you enjoyed your stay with us and look forward to you returning in the future. Please don't hesitate to reach out if we can be of any further assistance and have a lovely week.
Afternoon Jeffrey,Thank you so much for taking the time to complete this survey and we're so happy to hear you had a nice stay with us. Please let us know if there is anything we can to do assist for future reservations as we hope to have you back with us.
Response from Guest Services Manager on Jan 22, 2024
Thank you very much for sharing your feedback of your recent stay with us. We hope we may welcome you back soon.
8/10 Good
David
Jan 16, 2024
Liked: Cleanliness, staff & service, room comfort
David
Stayed 1 night in Jan 2024
Response from Max on Jan 17, 2024
Greetings David,I'm happy to see you enjoyed your stay here with us in Charlottesville. Please don't hesitate to reach out if I can be of any further assistance.
10/10 Excellent
Sean
Jan 14, 2024
Sean
Stayed 1 night in Jan 2024
Response from Guest Services Manager on Jan 16, 2024
Thank you very much for sharing your feedback from your recent stay. We hope to welcome you back soon!
Response from Guest Services Manager on Jan 9, 2024
Thank you very much for rating your recent stay with us! We hope to welcome you back soon!
8/10 Good
Verified traveller
Jan 1, 2024
Liked: Cleanliness, room comfort
Starting to show its age.
Have always liked this hotel and the concept but it’s starting to show its age. Staff helping the person checking in before us couldn’t name a restaurant to send them too and then disappeared so we gave the guest our recommendation. Rooms were clean and comfy though.
Verified traveller
Stayed 1 night in Dec 2023
Response from Guest Services Manager on Jan 31, 2024
Thank you very much for sharing your feedback from your recent stay with us. We hope to welcome you back soon.
Lovely hotel with awesome location right near The University! I like the personalized touches and the fact it doesn’t feel like a big chain. I wouldn’t mind just a basic continental breakfast added in with the stay, however.
Lisa M.
Stayed 1 night in Dec 2023
Response from Guest Services Manager on Dec 29, 2023
Thank you very much for sharing feedback from your recent stay with us. We hope to welcome you back soon and wish you a wonderful New Year ahead!
It was great except the heater was to loud, was not able to sleep that good
Jessica
Stayed 1 night in Dec 2023
Response from Guest Services Manager on Dec 28, 2023
Thank you very much for sharing feedback from your recent stay with us. I have shared your experience with our Chief Engineer and will look into the issue to resolve the matter for future guests. Thank you again and we wish you a wonderful New Year.
It’s a great location, so near UVA and with good and varied food in walking distance. Plus, the Graduate serves good coffee. The staff and management were friendly and helpful.
Robb
Stayed 2 nights in Dec 2023
Response from Guest Services Manager on Dec 25, 2023
Thank you so much for sharing your feedback and your kind words. We hope to welcome you back soon!