Exterior

Reviews of The Ritz-Carlton, Charlotte

5 out of 5
The Ritz-Carlton, Charlotte
201 East Trade Street, Charlotte, NC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 177 out of 250 reviews" "
Rating 8 - Good. 37 out of 250 reviews" "
Rating 6 - Okay. 21 out of 250 reviews" "
Rating 4 - Poor. 8 out of 250 reviews" "
Rating 2 - Terrible. 7 out of 250 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely perfect.
Stayed 1 night in Mar 2024

10/10 Excellent

Ashley

Liked: Staff & service
Overall ok stay. Staff at front desk and valet friendly. Spa Staff not as friendly and seemed bothered to show me around the Spa. Bar food was good, but slow service. Loud outside our room
Stayed 1 night in Jan 2024
Response from The Ritz-Carlton, Charlotte on Jan 23, 2024
Good Afternoon Ashley, Thank you for staying at The Ritz-Carlton, Charlotte. Thank you for the great comments concerning the front desk and valet. We will work to enhance the Spa service and experience per your comments. Best regards,

10/10 Excellent

Santosh, Charlotte

Stayed 1 night in Jan 2024

8/10 Good

Cristiano

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Response from The Ritz-Carlton, Charlotte on Jan 9, 2024
Thank you for visiting The Ritz-Carlton, Charlotte. We look forward to welcoming you again.

6/10 Okay

Eric

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from The Ritz-Carlton, Charlotte on Jan 9, 2024
Thank you for visiting The Ritz-Carlton, Charlotte. We look forward to welcoming you again.

8/10 Good

James

Stayed 1 night in Dec 2023
Response from The Ritz-Carlton, Charlotte on Jan 9, 2024
Thank you for your feedback and visiting The Ritz-Carlton, Charlotte

10/10 Excellent

Dan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very warm and attentive staff.
Stayed 2 nights in Nov 2023

10/10 Excellent

Carolyn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from The Ritz-Carlton, Charlotte. on Oct 24, 2023
Good Afternoon Carolyn, Thank you for staying with The Ritz-Carlton, Charlotte. It was our pleasure to host you here with us.Please visit us anytime.Best regards,

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved our stay! Room service was amazing. The new spa was incredible. 10/10
Stayed 1 night in Oct 2023
Response from The Ritz-Carlton, Charltotte. on Oct 24, 2023
Good Afternoon Rachel, Thank you for staying with The Ritz-Carlton, Charlotte. It was our pleasure to have you here with us. Please come back and visit us anytime.Kind regards,

10/10 Excellent

Irina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

2/10 Terrible

Stephen

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jul 2023

2/10 Terrible

Avelyn

Business traveller
Disliked: Staff & service, property conditions & facilities
This was my first time staying at the Ritz and will be my last. I was really disappointed in this stay. I stayed for 2 nights for work and wanted to treat myself to a luxury experience. Firstly, I was placed in a room I didn’t book. The room was fine but it was really dated. The remotes to the TVs are not responsive. The phone didn’t work. There was some sound coming from the vent and I didn’t get any sleep. One of my room service orders was completely wrong. I just expected better. The Ivys down the street is so much better
Stayed 2 nights in Jul 2023

6/10 Okay

martha

Liked: Property conditions & facilities
Disliked: Cleanliness, room comfort
no ammenities
no ammenities, pool closed no gym
Stayed 2 nights in Jul 2023
Response from The Ritz-Carlton, Charlotte on Jul 18, 2023
Good Afternoon Martha, Thank you for visiting The Ritz-Carlton, Charlotte. We greatly apologize for your concerns, and will verify again that Expedia has continued to post our highlighted notice that our spa, pool, & fitness center will reopen in September. We look forward to welcoming you back again.

10/10 Excellent

Betty

Stayed 2 nights in May 2023

10/10 Excellent

Ciaran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

8/10 Good

Zach

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean and staff were awesome!!!
Stayed 1 night in Mar 2023

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

6/10 Okay

Ashley

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022

10/10 Excellent

Christene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Go to Charlotte just to stay here!
Most amazing stay I have ever had at a hotel. Top notch rooms and service
Stayed 3 nights in Aug 2022

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay! 10/10 highly recommend Charlotte Ritz Carlton!
Stayed 2 nights in Jul 2022

2/10 Terrible

Randal

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel asked what time I would be arriving and I told them 2PM. I arrived at 2 and they said they would let me know and they guaranteed 4PM check in. I saw people come straight in and get their room. I asked again at 4:30 and they said they would let me know when it was ready. I had to fuss, after they told me it was first come, first serve and I told them I saw people come in and get their room. I finally got another room. I got a text at 7:48 saying my room original room was ready. My concert started at 4. Horrible experience!!
Stayed 1 night in Jun 2022

6/10 Okay

Amy

Business traveller
Not the Ritz I was knew.
The staff behind the desk was unsure how long it took to get to the airport, the room had very stained carpet, and the whole place needs an update. Disappointing for an expensive name brand.
Stayed 1 night in May 2022

10/10 Excellent

Marietta

Stayed 1 night in Apr 2022

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2022

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The bed was extremely comfortable.
Stayed 1 night in Apr 2022

8/10 Good

Melanie, Bear

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: convenience to restaurants, convention centers, pleasant staff Cons: Overpriced for what ths hotel offers.
Stayed 4 nights in Mar 2022

10/10 Excellent

Margaret

Stayed 1 night in Mar 2022

6/10 Okay

George

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only real issue was the fact that we got little sleep due to noise from the street. Cars racing, people yelling, sirens, gunshots. Such a shame as our room was beautifull and the facilities and staff were top notch.
Stayed 2 nights in Mar 2022

10/10 Excellent

elizabeth

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The fitness center and pool were incredible! They are on the top floor overlooking the city. Very clean and not crowded at all. The hotel itself was also amazing, and the staff members with whom I interacted were friendly and helpful. I would definitely stay here again!
Stayed 2 nights in Feb 2022

8/10 Good

Kristain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

6/10 Okay

Reidar Magnus

Business traveller
Liked: Cleanliness, property conditions & facilities
It was OK. The restaurant was great.
Stayed 1 night in Jan 2022

10/10 Excellent

Tanisha

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the place everything was nice
Stayed 1 night in Jan 2022

10/10 Excellent

Son Young

Stayed 1 night in Dec 2021

10/10 Excellent

Gregory

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
Stayed 3 nights in Nov 2021

4/10 Poor

steven

Liked: Room comfort
Disliked: Cleanliness
We checked and were told that we had to wear a mask at all times in the hotel so if you are tired of wearing a mask don’t go there I went into the men’s restroom in the lobby define for men’s toilets full of human waste and no one seem to have told the hotel that you can’t flush the toilet‘s in the lobby If you do stay there you turn off the bedroom lights by reaching down behind the nightstand and finding a plug on the cord by the ground and turning the light off that way very inconvenient and not very practical The staff were very pleasant but I don’t think the management of this Ritz Carlton is up to the brand name
Stayed 1 night in Oct 2021

10/10 Excellent

mike

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, great staffs, very clean , will definitely stay again next time!
Stayed 3 nights in Oct 2021

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and very clean. Definitely 5 star!
Stayed 1 night in Oct 2021

8/10 Good

LaQuinta

Liked: Cleanliness, staff & service, room comfort
Ritz-Carlton outdated linen and hidden fees
I had a wonderful stay for my birthday. The staff and service was impeccable. My only complaint is about the bed linen and robe. The bedding and the in-room robe were very worn and old. Also, they did not have a fresh smell. The king bed had a mattress topper that was too small and lumpy. I also feel that certain fees are hidden. For example, I had breakfast for two included in my stay for two nights, but no one explained that there was a credit limit of $60 per day. I was not aware of this and it costed me an extra $70 in charges that was sprung on me at check out. I would like to be compensated for that.
Stayed 2 nights in Oct 2021

10/10 Excellent

LaShanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no exaggeration of the excellent service..
Stayed 1 night in Oct 2021

10/10 Excellent

James

Stayed 1 night in Oct 2021

10/10 Excellent

lowell

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Ronnie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was wonderful but our car was door dinged while in valet. We didn't notice until we arrived home. Ive called for a repair this week. Everything else was exceptional!
Stayed 1 night in Aug 2021

4/10 Poor

scott

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Stayed 1 night in Aug 2021

2/10 Terrible

Monica

Stayed 1 night in Jul 2021

4/10 Poor

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was extremely noisy. I was on the 5th floor and the windows were not soundproofed to the outside. Also there were zero dining options on Sunday night. Not even room service. Not Ritz Carlton standards.
Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2021

10/10 Excellent

Jamal

Stayed 1 night in May 2021