Iron/ironing board, free cribs/infant beds, free WiFi, bed sheets

Reviews of Quality Inn Huntersville near Lake Norman

2.5 out of 5
Quality Inn Huntersville near Lake Norman
16825 Caldwell Creek Dr, Huntersville, NC

Reviews

6.6
Rating 10 - Excellent. 164 out of 778 reviews" "
Rating 8 - Good. 221 out of 778 reviews" "
Rating 6 - Okay. 162 out of 778 reviews" "
Rating 4 - Poor. 129 out of 778 reviews" "
Rating 2 - Terrible. 102 out of 778 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

6.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Good

Michael

Liked: Cleanliness, staff & service
Seemed like a new owner or management was at this facility. Growing pains. The first room provided to me was already occupied so I was issued a second one with an attempt of an apology. The second room was clean and fresh. The bed was comfortable and pillows of many. Keep the hotel at its present state and get to know your booking/checkin programming and you will be successful. Thank you for a pleasant nights sleep.
Stayed 1 night in Apr 2024

2/10 Terrible

norm

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Needs to clean up Jordan work Wyndon work shower sucked just needs an overhaul. The staff at the front desk was a confused a little bit couldn’t sleep because of whistling windows.
Stayed 1 night in Apr 2024
Response from Manager on Apr 16, 2024
Hello norm, We appreciate your feedback regarding your recent stay. We encourage guests to reach out to our management team directly to address any concerns and explore potential solutions. Thank you for sharing your experience; it helps us continuously improve our services for future guests.

2/10 Terrible

Johanna, san francisco

Disliked: Cleanliness, staff & service, property conditions & facilities
Staff was silent and weird. Breakfast terrible. They had waffle iron out and on but no Dough for the 3 mornings we were there. No eggs, just some slime sausage patties that they heated up in the microwave together with muffin and gravy. When we needed coffee refilled it took them 15-20 minutes to refill it?! First room we got smelled like smoke so we got it changed and the other room smelled better. Lots of weirdos staying there. I guess truckers from the road. Many smelled like alcohol and we saw them walk with open containers around the property.
Stayed 3 nights in Apr 2024
Response from Manager on Apr 15, 2024
Hello Johanna, We're sorry to hear about your experience and appreciate your feedback. We strive to provide a comfortable stay for all guests. Please feel free to contact our management team to address your concerns further and ensure a better experience in the future.

4/10 Poor

Robert

Disliked: Cleanliness, amenities, property conditions & facilities
Dirty. Building in desperate need of repair.
Stayed 1 night in Apr 2024
Response from Manager on Apr 13, 2024
Hello Robert,We regret to hear about your experience and appreciate your feedback. Please feel free to reach out to our management team to discuss your concerns in more detail.

4/10 Poor

Steve

Disliked: Cleanliness, amenities, property conditions & facilities
Sheets were NOT clean. Hallway was not vacuumed, internet didn't work and front door wouldn't open automatically (it's supposed to). Don't stay for the breakfast otherwise it was great.
Stayed 2 nights in Apr 2024
Response from Manager on Apr 9, 2024
Hello Steve, We appreciate your feedback and apologize for the inconveniences you experienced during your stay. Rest assured we will address these issues with our team to ensure a more seamless experience for our guests in the future. Thank you for highlighting the positive aspects of your visit.

6/10 Okay

Marvin

Disliked: Cleanliness, property conditions & facilities
The breakfast food
Stayed 1 night in Apr 2024
Response from Manager on Apr 7, 2024
Hello Marvin,Thank you for sharing your feedback on the breakfast food during your stay. We appreciate your comments and will share them with our team for further review. Our aim is to always provide a wide variety of options to cater to our guests' preferences. We hope to have the opportunity to welcome you back in the future for an improved experience.

2/10 Terrible

Jeanith

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The front desk personnel seem not aware of his job. Expedia already took the payment in my credit card but he said it was declined and asked us to pay again. But as I check my card both payments reflected in my account.
Stayed 1 night in Mar 2024
Response from Manager on Mar 31, 2024
Hello Jeanith,We value your feedback and apologize for any inconvenience this may have caused. For any billing discrepancies, we recommend reaching out to our management directly for further assistance and clarification on the charges. Thank you for bringing this to our attention.

4/10 Poor

Jim

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in clerk was horrible. His version of customer service was he will check you in as he feels like it and when he feels like it. He did not like being bothered. He was very condescending that I would even ask him a question. The room was okay until you went into the bathroom. The ceiling leaked above the shower. The paint was bubbling in multiple locations. The cleaning crew left long black hair in multiple locations. You are better off sleeping in your car and brushing your teeth at a gas station.
Stayed 1 night in Mar 2024
Response from Manager on Apr 13, 2024
Hello Jim,We apologize for any inconvenience during your stay. Your feedback is valuable, and we will address it with our team for improvement. We strive to provide exceptional service levels and accommodation to all our guests. Thank you for bringing this to our attention, and we hope to welcome you back in the future for a more positive experience.

10/10 Excellent

Sarah

Stayed 1 night in Mar 2024
Response from Manager on Apr 12, 2024
Hello Sarah,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

4/10 Poor

Francine

Disliked: Cleanliness, staff & service, property conditions & facilities
There was a lot of noise and kids running around. Filed noise complaint and issue was not resolved. Supposed to be a non smoking building and it smelled like cigarettes. Was told I needed cash for a deposit which was not stated anywhere. Charged my card and it has not been refunded yet.
Stayed 2 nights in Mar 2024
Response from Manager on Mar 16, 2024
Hello Francine, We apologize for the inconvenience you experienced during your stay. We understand the importance of a peaceful environment and strictly enforce our non-smoking policy. Cash deposits are a standard procedure, and we apologize if this was not communicated clearly. Any pending charges on your card should be resolved through direct communication with our management.

4/10 Poor

Ronald

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Mar 6, 2024
Hello Ronald, We appreciate you choosing to stay with us and hope you had a pleasant experience overall. If there were any concerns during your stay, please don't hesitate to reach out to us directly so we can address them accordingly. We look forward to the opportunity to welcome you back in the future.

4/10 Poor

Anthony

Stayed 5 nights in Feb 2024
Response from Manager on Mar 22, 2024
Hello Anthony,We regret to hear that your experience did not meet expectations. Please feel free to contact us directly to discuss any specific concerns you may have had during your stay. Your feedback is valuable to us in our continuous efforts to improve our services.

8/10 Good

Luther

I got what I paid for. Nothing special but adequate hotel
Stayed 2 nights in Feb 2024
Response from Manager on Feb 28, 2024
Hello Luther,We appreciate your feedback on your recent stay with us. Providing a satisfactory experience is our main goal, and we are glad to hear that you found our hotel adequate for your needs. Should you have any further comments or suggestions, feel free to reach out to our management team.

6/10 Okay

Holly

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Staff was great. Place is really rough, although it is inexpensive.. Almost all the outlets were burnt out and all the light bulbs. It was not a quiet place, but the staff was nice and they did their best despite the place being in very rough shape. They definitely need to do maintenance on the rooms. Towel racks, hair dryer, walls, curtain rods etc etc broken all broken burnt out outlets and only one working light bulb in the whole room. Place needs some serious TLC
Stayed 1 night in Feb 2024
Response from Manager on Feb 24, 2024
Hello Holly,We appreciate your feedback and are glad to hear you had a positive interaction with our staff. We are sorry to hear about the maintenance issues you encountered during your stay. Your comments will be shared with the appropriate team for future improvements. Thank you for bringing this to our attention.

2/10 Terrible

Troy

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Too dark need more especially in the back of the building I felt unsafe
Stayed 1 night in Jan 2024
Response from Manager on Feb 24, 2024
Hello Troy,We appreciate your feedback and take security seriously. Rest assured, we have protocols in place to ensure the safety of all guests. Your concerns will be shared with our team for further review and improvement of our property. Thank you for bringing this to our attention.

2/10 Terrible

Gina

Stayed 1 night in Feb 2024
Response from Manager on Mar 22, 2024
Hello Gina, We regret to hear that your experience did not meet expectations. Please do not hesitate to contact us directly to provide more details about your stay so we can address any issues. We hope to have the opportunity to welcome you back in the future.

2/10 Terrible

Ren

Stayed 1 night in Feb 2024
Response from Manager on Mar 22, 2024
Hello Ren, We're sorry to hear that your stay did not meet your expectations. Please feel free to reach out to us directly to discuss any specific concerns you may have. We value your feedback and would like the opportunity to address them accordingly.

10/10 Excellent

Juan José

Response from Manager on Feb 8, 2024
Hello Juan José,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a fantastic experience with us. We appreciate your support and hope to welcome you back soon for another exceptional stay.

2/10 Terrible

Aron

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Constant noise from traffic on I77 all night. Over the course of the week, my room key needed to be reissued multiple times a day every day. Breakfast was practically non-existent. Green bananas when available. Practically no bagels or bread. Broken towel bars. I found out that they only clean the room every day if you request it. They claim company policy changed to that during the pandemic and is still in effect. Tv had a remote that did not work even with new batteries. Poor water pressure in sink and even worse in shower. There are no smoke detectors. This place should have its name changed to Lack of Quality Inn. Never stay here!!! There is only 1 way to improve this motel. Bulldoze it to the ground.
Stayed 8 nights in Jan 2024
Response from Manager on Feb 3, 2024
Hello Aron, I'm sorry to hear about the issues you experienced during your stay. We understand how important a peaceful environment is for our guests, and we regret any inconvenience caused by the traffic noise. Regarding the room key, we apologize for the inconvenience and will investigate this matter further. Our breakfast offerings may vary due to current circumstances, but we appreciate your feedback and will consider it for future improvements. We apologize for any maintenance issues encountered in your room and will address them with our team. Thank you for bringing these to our attention.

6/10 Okay

Jeramie

Business traveller
Liked: Staff & service
Friendly staff and it was no hassle with check in
Stayed 1 night in Jan 2024
Response from Manager on Jan 28, 2024
Hello Jeramie,Thank you for complimenting our friendly staff. We are delighted to hear that your check-in experience with us was hassle-free. We strive to provide excellent service to all our guests. We hope to welcome you back in the future for another enjoyable stay.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 23, 2024
Hello Michael,Thank you for taking the time to rate our hotel. We sincerely appreciate your positive feedback and are delighted to hear that your recent stay with us was a pleasant one. We hope to have the opportunity to welcome you back in the near future for an even better experience!

2/10 Terrible

YOUROUGA

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Manager on Jan 17, 2024
Hello YOUROUGA, We're sorry to hear that your experience at our hotel was not up to your expectations. We would appreciate it if you could reach out to us directly to share any specific feedback you have, so that we can address any issues. We value your input and strive to provide the best service possible.

6/10 Okay

ken

Stayed 3 nights in Jan 2024
Response from Manager on Jan 18, 2024
Hello ken, We're sorry to hear that your stay with us may not have met your expectations. We would appreciate it if you could reach out to us directly to discuss your experience in more detail. We value your feedback and would like the opportunity to address any concerns you may have had.

2/10 Terrible

Pamela

Business traveller, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was NOT close to clean. Entire facility and room had very bad odor! Hotel room lamps had chewed gum all around. My hotel room door would not lock properly easy to be pushed in. The room key will also deactivate forcing us to return to the main desk for deactivation. Very inconvenient!!!! The hotel did not have clean towels for an entire day to provide guests due to staff not being available to do laundry… unacceptable. This hotel receives 1 star only for being pet friendly and available for a last minute stay. I should’ve checked out the very next day not stay 3 days. I will NEVER return to this property.
Stayed 3 nights in Jan 2024
Response from Manager on Jan 17, 2024
Hello Pamela,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We take cleanliness and room maintenance seriously, and we will address these concerns with our housekeeping and maintenance teams. As for the towel shortage, we regret any inconvenience caused and will work to ensure this does not happen again in the future. We appreciate your understanding and hope you give us another chance in the future.

2/10 Terrible

Michele

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The girl at the front desk when we were trying to checkiinwaabrude
Stayed 1 night in Jan 2024
Response from Manager on Jan 17, 2024
Hello Michele, Thank you for choosing to stay at our hotel. We apologize if your experience did not meet your expectations. We would appreciate it if you could reach out to us directly so that we can address any specific concerns you may have had during your stay.

2/10 Terrible

Franklin

Business traveller, Travelled with partner
Strong Marihuana odor Elevetor does not work (We got stock) Desk service is bad Steps are dirty Welfare recepients living in property
Stayed 1 night in Jan 2024
Response from Manager on Jan 17, 2024
Hello Franklin,We appreciate your feedback regarding your recent stay. We apologize for any inconvenience caused by the issues you experienced. We strive to provide a comfortable and pleasant environment for all guests. We have shared your concerns with the appropriate teams for further attention. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.

4/10 Poor

Ariful

Travelled with family
Disliked: Amenities
Stayed 1 night in Jan 2024
Response from Manager on Jan 17, 2024
Hello Ariful, We're sorry to hear that you didn't have a satisfactory experience during your stay. We would appreciate it if you could reach out to us directly with any specific feedback you may have, so that we can address any issues that may have arisen. We value your input and hope to have the opportunity to improve your experience in the future.

8/10 Good

Charle

Stayed 1 night in Jan 2024
Response from Manager on Jan 17, 2024
Hello Charle,We appreciate you choosing our hotel for your stay and are glad to hear that you had a positive experience overall. If you have any specific feedback or suggestions, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future.

6/10 Okay

CARLIMAR

Business traveller
Liked: Cleanliness, staff & service
the room clean, comfortable. The only drawbacks are that the elevator did not work and my room was on the 3rd floor, when taking out the luggage it was exhausting and uncomfortable. and on the website they offer laundry service but it is not really working.
Response from Manager on Jan 22, 2024
Hello CARLIMAR, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced with the elevator and the laundry service. We appreciate your patience and understanding during your stay. If you have any further concerns, please reach out to our management directly so they can address them accordingly.

8/10 Good

Amanda

Travelled with family and small children
Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Manager on Jan 12, 2024
Hello Amanda, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

6/10 Okay

Randon

Liked: Staff & service
Disliked: Property conditions & facilities
Response from Manager on Jan 14, 2024
Hello Randon,We appreciate you choosing our hotel for your stay. If you encountered any issues during your visit, please don't hesitate to reach out to us with any specific feedback, as we are always looking to improve our guests' experience. We hope to have the opportunity to welcome you back in the future.

8/10 Good

Shamikia

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pretty and inviting upon pulling up. Smells and looks clean, ground kept nicely. Looks like there is a lot of shopping and dining nearby. I'll explore more during the daylight hours.
Stayed 1 night in Jan 2024
Response from Manager on Jan 12, 2024
Hello Shamikia,Thank you for choosing our hotel for your recent stay! We're thrilled to hear that our property's cleanliness and well-maintained grounds impressed you. Our convenient location near shopping and dining options is definitely a plus. We hope you had a wonderful time exploring the area during the daylight.

2/10 Terrible

Holli, Juno beach

Travelled with family and small children, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the rudest, most disrespectful place to stay on LKN What a horrible breakfast, no maids speak English, staff uneducated and rude. 40 year old decor.. water marks on ceilings,huge dogs allowed, Marijuana smell 24/7!! Thin cold windows!! Bad bad bad owners should be held accountable!! Their still resprenting Choice hotels, correct?? Well they shouldn't be!!
Stayed 2 nights in Jan 2024
Response from Manager on Jan 12, 2024
Hello Holli, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We appreciate your comments and will forward them to the appropriate departments for review and improvement. We strive to provide a pleasant experience for all guests and apologize if we fell short of your expectations. We encourage you to reach out to our management team directly to discuss your concerns further.

8/10 Good

Marlene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon entering the room that was assigned, we noticed that it had not been cleaned. That however was corrected by James, who when contacted not only gave us a different room but personally came to the room with us to make sure that the room was OK. The entire time we were there, James gave service and hospitality above and beyond the call. He is a keeper for the chain.
Stayed 1 night in Dec 2023
Response from Manager on Jan 12, 2024
Hello Marlene, Thank you for taking the time to share your feedback with us. We apologize for the oversight with the cleanliness of your initial room, but we are glad to hear that James was able to quickly resolve the issue and ensure your satisfaction. We appreciate your kind words about his exceptional service and hospitality, and we will be sure to recognize him for his efforts. We look forward to welcoming you back in the future for an even better stay.

4/10 Poor

Verified traveller

Disliked: Cleanliness, room comfort
You get what you pay for
The hotel staff was very nice, everything worked in the room, the bed and pillows were VERY comfortable. The AC/heater did not work very well. It was either very hot or super cold! It was hard to stay comfortable all night. We kept the do not disturb sign on our door for the first three days. On the last day we were leaving for the day and we were hoping the room would be cleaned, so we took the do not disturb sign down. we left at 8 am and came back around 2 pm and our room was not touched. The hotel was very cheap so, you get what you pay for! I would rate this stay a 2.5/5
Stayed 3 nights in Dec 2023
Response from Manager on Jan 12, 2024
Dear Guest, Thank you for taking the time to share your review with us. We appreciate the kind words about our friendly staff and comfortable bedding. We apologize for any inconvenience you experienced with the AC/heater, and we will pass your feedback along to our maintenance team for further review. Regarding housekeeping, please note that our standard cleaning service is provided daily unless otherwise requested. We apologize if this was not communicated clearly during your stay. We value your feedback and hope to have another opportunity to host you in the future.

8/10 Good

Marisela

Liked: Staff & service
We couldn’t slept well because the a/c unit wasn’t working properly. I settled it on 70 degrees and it felt like 80’s too hot. You should fix the unit.
Stayed 1 night in Dec 2023
Response from Manager on Jan 12, 2024
Hello Marisela, Thank you for sharing your feedback regarding the air conditioning unit during your stay. We appreciate your concern and apologize for any inconvenience caused. We have taken note of your comment and will certainly address it with our maintenance team to ensure our systems are working efficiently.

10/10 Excellent

Sukant

Stayed 1 night in Jan 2024
Response from Manager on Jan 25, 2024
Hello Sukant,We are thrilled to hear that you had an excellent experience during your stay with us! We pride ourselves on providing exceptional service and appreciate your positive review. If you have any further feedback or suggestions, please do not hesitate to reach out to us directly. We hope to welcome you back in the future for another wonderful stay!

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Jan 12, 2024
Hello Patrick,Thank you for choosing our hotel for your recent stay. We appreciate your high rating and are delighted that you had a positive experience with us. If you have any further comments or suggestions, please feel free to reach out to us directly so we can continue to improve our services. We look forward to welcoming you back in the future.

6/10 Okay

Dariusz

Travelled with family
Liked: Staff & service
average
Pictures on hotels.com site look much, much better then the hotel in real life. Pretty small beds.
Stayed 1 night in Dec 2023
Response from Manager on Jan 12, 2024
Hello Dariusz, Thank you for sharing your experience with us. We apologize if the size of the beds did not meet your expectations. We appreciate your feedback and will take it into consideration for future improvements.

6/10 Okay

Adrian

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Manager on Feb 1, 2024
Hello Adrian, Thank you for choosing our hotel for your stay. We apologize if we fell short of your expectations during your visit. We would appreciate it if you could reach out to us directly with any feedback you may have so that we may address any issues you encountered. We hope to have the opportunity to welcome you back in the future and provide you with a better experience.

6/10 Okay

Rene

Travelled with family
Terrible breakfast
Stayed 1 night in Dec 2023
Response from Manager on Jan 12, 2024
Hello Rene, Thank you for sharing your feedback about our breakfast. We apologize if it didn't meet your expectations. We appreciate your input and will use it to improve our services. Your satisfaction is important to us and we hope to have the opportunity to welcome you back again in the future.

10/10 Excellent

Wayne

Travelled with family
In a great area with lots of nice restaurants and shopping. Very safe neighbourhood. For the price this was a great value.
Stayed 1 night in Dec 2023
Response from Manager on Jan 12, 2024
Hello Wayne,Thank you for sharing your positive review! We're thrilled to hear that you enjoyed our hotel's location and found it to be a great value for the price. It's wonderful to know that you felt safe in the neighborhood and had access to plenty of nice restaurants and shopping options nearby. We hope to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Christopher

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Jan 12, 2024
Hello Christopher,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had an excellent experience with us. If there is anything else we can assist you with, please do not hesitate to reach out to us. We look forward to welcoming you back in the future.

10/10 Excellent

Diedre

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk is pleasant
Stayed 5 nights in Dec 2023
Response from Manager on Jan 12, 2024
Hello Diedre,Thank you for your kind feedback about our pleasant front desk staff! We always strive to provide excellent customer service to ensure our guests have a positive experience. We appreciate your recognition and hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Tomahawk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Jan 12, 2024
Hello Tomahawk,Thank you for taking the time to share this exceptional rating! We are thrilled that you had such an amazing experience during your stay with us. Our team takes great pride in providing top-notch services and ensuring our guests have a memorable time. We appreciate your kind rating and hope to welcome you back again soon for another outstanding stay.

10/10 Excellent

Nakia

Liked: Cleanliness, staff & service, property conditions & facilities
Cleanliness
Stayed 1 night in Dec 2023
Response from Manager on Jan 12, 2024
Hello Nakia,Thank you for providing your feedback regarding the cleanliness of our hotel. We take cleanliness very seriously and apologize for any inconvenience you may have experienced. We regret that we did not meet your expectations in this regard. We appreciate your feedback as it allows us to continually improve our services. If you have any further concerns, please reach out to our management team directly.

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, staff & service
Overall it was a good experience! The front desk attendant was super courteous and helpful! The rooms were adequate…could use a makeover. I’m a runner and planned to run in the morning and was happy to find a paved trail 1/4 mile from the hotel. Bonus for me. The breakfast was mediocre. The typical hotel eggs and sausage, waffle machine. The only thing in the little fridge was OJ and milk since the juice machine was broken/empty. Could have used some yogurt. May not stay here again but it served the purpose for this trip.
Stayed 1 night in Dec 2023
Response from Manager on Jan 12, 2024
Hello Amy, Thank you for your feedback! We're glad to hear that our front desk attendant provided excellent service. We appreciate your suggestion for room upgrades and will take it into consideration. It's great that you found a nearby trail for your morning run. We apologize for any inconvenience with the breakfast options and will address this with our team. We hope to have the opportunity to welcome you back on a future trip.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All was good
Stayed 1 night in Dec 2023
Response from Manager on Jan 12, 2024
Dear Guest,Thank you for taking the time to provide your feedback. We are delighted to hear that your experience at our hotel was positive. We strive to provide excellent service to all our guests and we're glad we met your expectations. We appreciate your kind words and we hope to have the pleasure of welcoming you back in the future.

4/10 Poor

Suzanne

Disliked: Cleanliness, staff & service, property conditions & facilities
The staff not very welcoming and the cleanliness in the room leaves something to be desired as well as the bathroom a Little dilapidated I don’t recommend this hotel
Stayed 1 night in Dec 2023
Response from Manager on Jan 12, 2024
Hello Suzanne, We sincerely apologize for any inconvenience you may have experienced during your stay. We strive to provide a warm and welcoming environment for all our guests. We appreciate your feedback regarding cleanliness and the condition of the bathroom, and we will address these concerns with our housekeeping team. Thank you for bringing these issues to our attention.

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Manager on Jan 12, 2024
Hello George,Thank you for choosing our hotel for your stay. We are delighted to hear that you had a great experience with us. If you have any further comments or suggestions, please feel free to reach out to us directly. We look forward to welcoming you back in the future.