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Reviews of Quality Inn & Suites Airport

2.5 out of 5
Quality Inn & Suites Airport
3100 Queen City Drive, Charlotte, NC

Reviews

7.2

Good

Rating 10 - Excellent. 325 out of 1004 reviews" "
Rating 8 - Good. 250 out of 1004 reviews" "
Rating 6 - Okay. 182 out of 1004 reviews" "
Rating 4 - Poor. 114 out of 1004 reviews" "
Rating 2 - Terrible. 133 out of 1004 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was good
Stayed 3 nights in Apr 2024

6/10 Okay

Cheryl

Floor need mopping & not enough towels
Stayed 2 nights in Apr 2024

10/10 Excellent

Loretta

Liked: Cleanliness, amenities
Very nice
Stayed 1 night in Apr 2024

4/10 Poor

Lisa

Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a very strong smell of pot around the whole facility. We were given a ground floor king handicap room with a lock out. We did not need the handicap room, although we had booked a king. The room attached was booked. They were very loud and the smell of pot coming through the door way was overwhelmingly disgusting! We went to the front and after a huge hassle was given the room next door with 2 double beds. They did not offer to move us to another part of the hotel nor did they offer to refund or credit us anything for the smaller room or the inconvenience. Very disappointing experience!
Stayed 1 night in Apr 2024

4/10 Poor

Stefania

Liked: Staff & service
Did not feel safe but look what part of town it is and the cost.
Stayed 1 night in Apr 2024

6/10 Okay

Lorraine

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Liked the size of room and the tv was very nice. Not a fan of the cockroaches we saw. Made me wary of getting up at night.
Stayed 1 night in Apr 2024

10/10 Excellent

Charlenne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
✨️Free Airport shuttle ✨️
Stayed 1 night in Apr 2024

6/10 Okay

Lisa

Stayed 1 night in Apr 2024

8/10 Good

Carl

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
One of desk clerks acteddisinterested when wew arrived. Ohers were very friendly and helpful! Breakfast area and employees wee alert and responsible in refresing food items.
Stayed 1 night in Apr 2024

10/10 Excellent

Keny

Liked: Cleanliness, staff & service, property conditions & facilities
Cracker Barrel Restaurant 5 minutes away.
Stayed 1 night in Apr 2024

10/10 Excellent

Stephanie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing!
Stayed 1 night in Apr 2024

6/10 Okay

DONNA, Lake Villa

Travelled with partner
Disliked: Amenities, property conditions & facilities
Hanging wires, pool closed, breakfast disappointed
Stayed 1 night in Apr 2024

2/10 Terrible

Brandin

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Did not enjoy my stay young lady at the desk was great other employees made me and my wife uncomfortable
Stayed 1 night in Apr 2024

8/10 Good

Jocelyn

Disliked: Property conditions & facilities
I wasn't aware this was a motel-style property. I arrived later than expected but the front desk staff was accommodating and welcoming. I didn't like staying on the first floor since I am a woman and was traveling alone. The room was clean. If I need somewhere to stay for a day before going to the airport, I would consider this property again.
Stayed 1 night in Apr 2024

10/10 Excellent

Caridad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean bed good confort
Stayed 2 nights in Apr 2024

4/10 Poor

B. Dan

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This property is run-down and dirty.
Stayed 1 night in Apr 2024
Response from shyam verma on Apr 14, 2024
I'm sorry to hear about your experience with the property. Your feedback is important to us, and we're committed to addressing any issues to improve our guests' experience. We apologize for falling short of your expectations and would appreciate the opportunity to make things right. Please reach out to us directly so we can better understand your concerns and work towards a resolution. Thank you for bringing this to our attention.

10/10 Excellent

Teresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
front desk clerk actually walked outside with us to point out how to get to our room at check-in
Stayed 1 night in Apr 2024
Response from shyam verma on Apr 14, 2024
That's wonderful to hear! It's always the little gestures, like walking guests to their rooms, that make a hotel stay memorable. It shows a level of care and attention to detail that can really elevate the overall experience. It's great to know that the front desk clerk went above and beyond to ensure you felt welcomed and taken care of from the moment you arrived. Their personal touch definitely made a difference.

2/10 Terrible

Andy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We did not stay. Gun shots outside our room, a loose door that would not close, location was horrible, homeless scurrying around property and what looked to be prostitutes nearby, and they would not refund us. I would not recommend this hotel to anyone!
Stayed 1 night in Apr 2024

8/10 Good

Rene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Noisy from the outside during the night . 2 times
Stayed 1 night in Apr 2024
Response from shyam verma on Apr 14, 2024
I'm sorry to hear about your experience with the noise at night. I understand how disruptive external noise can be, especially when trying to rest. It's important for accommodations to provide a peaceful environment for our guests.If you need any further assistance, feel free to ask.

4/10 Poor

Shannon

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Lori

Business traveller
The room was clean and the bed was comfortable , but the lobby and common areas were dismal. The entrance reeked of cigarette smoke and the shuttle was quite dirty inside.
Stayed 1 night in Apr 2024
Response from shyam verma on Apr 14, 2024
It's great to hear that you found the room clean and the bed comfortable. Your comfort during your stay is important, and it's good to know that was met. However, it's disappointing to hear about your experience in the lobby and common areas. The presence of cigarette smoke at the entrance and the dirty shuttle are concerns that we take seriously. Your feedback will be shared with the management to ensure that necessary improvements are made. We hope to have the opportunity to welcome you back and provide a better overall experience. Thank you for taking the time to share your thoughts with us.

8/10 Good

Tahj

Liked: Cleanliness, staff & service
R
Stayed 1 night in Apr 2024

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I spent one nigh and I was very pleased by the level of professionalism of the staff, the ease of getting to and from the property on the shuttle and overall ambience of the place. Not forgetting the affordability. If I ever decide to return to North Carolina on vacation this property will be high on my agenda to stay. keep up the awesome job! Satisfied Customer Caroline
Stayed 1 night in Apr 2024
Response from shyam verma on Apr 14, 2024
I hope this message finds you well. I wanted to personally thank you for taking the time to share your recent experience at our property. It truly warms our hearts to hear about your positive encounters during your stay.The entire team is thrilled to learn that you found our staff to be professional and that you appreciated the convenience of our shuttle service. Creating a pleasant and welcoming ambience for our guests is always our top priority, so it's incredibly rewarding to know that this resonated with you.Moreover, we are delighted that you found our accommodations to be affordable, and we are truly honored to be at the top of your list for your future visits to North Carolina. It would be our absolute pleasure to welcome you back whenever your travels bring you our way again.Once again, thank you for your kind words and for choosing to stay with us. Your feedback means the world to us, and we can't wait to have the opportunity to host you again in the future.

10/10 Excellent

Brendalyn

Liked: Cleanliness, staff & service
The staff exceeded my expectations they were friendly, mannable, and helpful. I recommend Quality inn anyday. I will return
Stayed 3 nights in Apr 2024
Response from shyam verma on Apr 14, 2024
We are thrilled to hear that your experience at Quality Inn surpassed your expectations! Our staff takes great pride in providing friendly, accommodating, and helpful service to all our guests. Thank you for recommending us, and we're looking forward to welcoming you back on your next visit. Your kind words mean a lot to us, and we appreciate your support.

10/10 Excellent

Steven, Canmore

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to Charlotte airport so it was clean and convenient. Great for a quick stay before travel.
Stayed 1 night in Apr 2024
Response from shyam verma on Apr 14, 2024
We're glad to hear that you found our hotel close to the Charlotte airport clean and convenient for your needs. It's wonderful to know that you found it to be a great option for a quick stay before traveling. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future!

10/10 Excellent

FRANC

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice home
Stayed 1 night in Apr 2024
Response from shyam verma on Apr 14, 2024
I'm glad to hear that you found the hotel very nice! It's always wonderful to receive positive feedback. If there's anything else you'd like to share about your experience, please feel free to reach out. Thank you for taking the time to leave your review!

6/10 Okay

Sandra

Travelled with family and small children
Liked: Amenities
Disliked: Property conditions & facilities
it smells really bad, they gave me a room that seemed clean but smelled very bad, the bed was sweaty and marked, they made it but they didn't change it, next to the elevator full of use Condon Wass very disgusting, the toilet was all urine on the part where you sit, I was about to leave but the person in from desk changed me for another cleaner room. Afther my luggage was in the room my and my children use the stairs to avoid see those things this. place is jus for sleep that was my purpose I need to be in Charlotte for 3 days in a fordable place I can park my vehicle that is.
Stayed 2 nights in Apr 2024
Response from shyam verma on Apr 14, 2024
I'm sorry to hear about your experience at the hotel. It sounds like you encountered several issues that made your stay very unpleasant. It's unacceptable that the room was not properly cleaned and that the odor was so bad. I'm glad to hear that the staff was able to find you a cleaner room after your initial disappointment. It's also concerning that the common areas were not maintained well. I hope the rest of your stay was more comfortable. Thank you for sharing your experience.

6/10 Okay

Adele

Business traveller
Liked: Cleanliness, staff & service, amenities
The staff are really really nice. Very good people I felt. There was construction noise through the night which kept me awake. Maybe I was on the highway side. Any that did suck, but overall I will stay again, because of the price point, breakfast in am, etc. staff.... and next time I will see if I can get a quieter room and will bring ear plugs.
Stayed 1 night in Apr 2024
Response from shyam verma on Apr 14, 2024
Thank you so much for taking the time to share your experience with us. We're thrilled to hear that our staff left such a positive impression on you! We always strive to provide a welcoming and friendly atmosphere for our guests.We're truly sorry to hear about the inconvenience caused by the construction noise. We completely understand how that could affect your stay, and we appreciate your understanding regarding this matter. We'll definitely take your feedback into consideration and do our best to accommodate your request for a quieter room on your next visit.We're glad to hear that you found value in our price point and enjoyed our breakfast offerings. We look forward to having the opportunity to welcome you back and provide you with a more peaceful and enjoyable stay. If there's anything else we can do to enhance your experience next time, please don't hesitate to let us know.

10/10 Excellent

Farah

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay
Stayed 1 night in Mar 2024
Response from shyam verma on Apr 14, 2024
Thank you so much for taking the time to share your experience with us. We are thrilled to hear that you had a nice stay with us! Our team works hard to ensure that our guests have a comfortable and enjoyable experience, and it's always rewarding to receive such positive feedback.We hope to have the pleasure of welcoming you back for another fantastic stay in the near future.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was easy to check in and the hotel has an airport shuttle
Stayed 1 night in Apr 2024
Response from shyam verma on Apr 14, 2024
We're thrilled to hear that you found the check-in process to be effortless and that you were able to take advantage of the hotel's convenient airport shuttle service. Our team works hard to ensure a seamless and comfortable experience for all our guests, and we're glad to see that reflected in your stay. Thank you for choosing to stay with us, and we hope to welcome you back again soon!

4/10 Poor

Nicolas

Disliked: Property conditions & facilities
Get what you pay for
Stayed 3 nights in Mar 2024
Response from shyam verma on Apr 14, 2024
We appreciate your feedback. We strive to offer the best value for our customers, and we're glad to hear that you feel you're getting what you pay for. If there's anything specific you think we could do to improve, we'd love to hear more. Your input helps us ensure we're meeting and exceeding expectations.Thanks again for taking the time to share your thoughts!

10/10 Excellent

Ernest

Liked: Cleanliness, staff & service, property conditions & facilities
My family and I were comfortable and satisfied with our stay at Quality Inn!
Stayed 3 nights in Mar 2024
Response from shyam verma on Apr 14, 2024
I'm thrilled to hear that you and your family had a comfortable and satisfying stay at Quality Inn! It's always great to know that our guests have had a positive experience. If there's anything specific that made your stay memorable, or if you have any suggestions for how we can make future stays even better, we'd love to hear from you. Thank you for choosing Quality Inn, and we hope to welcome you back again soon!

6/10 Okay

Swetha

Travelled with group
Liked: Staff & service
Shower speed is low.
Stayed 3 nights in Apr 2024
Response from shyam verma on Apr 14, 2024
Please accept our sincere apologies for the inconvenience caused by the weak water pressure in the shower. We understand that this can be frustrating, particularly when you are seeking a refreshing and efficient shower experience. Rest assured, we are committed to resolving this issue and will make every effort to replace the shower heads. We hope that your next visit will be more satisfactory.

8/10 Good

Torrance

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

pepper

Travelled with family
Liked: Cleanliness, staff & service
It was fine
Stayed 1 night in Apr 2024
Response from shyam verma on Apr 14, 2024
Thank you for choosing our hotel for your stay. We appreciate your feedback and are committed to providing you with the best possible experience. If there are any specific areas you would like to see improved or expanded upon, please let us know.

8/10 Good

Sabrina, LakeView

Liked: Staff & service
Disliked: Property conditions & facilities
Steps and balcony look like they are ready to cave in
Stayed 1 night in Apr 2024
Response from shyam verma on Apr 14, 2024
I'm truly sorry to hear about your concerns regarding the structural integrity of the steps and balcony.Your feedback is incredibly important to us, and I want to assure you that we take matters of safety and quality very seriously. We will promptly investigate the issues you've raised and take the necessary steps to address them. Please accept our sincerest apologies for any inconvenience this may have caused. If you have any further details or would like to discuss this matter in more depth, please don't hesitate to reach out to us directly. We genuinely appreciate your feedback and the opportunity to make things right.Since you checked out, some of the steps have already been fixed

8/10 Good

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you! It was great!
Stayed 1 night in Apr 2024
Response from shyam verma on Apr 14, 2024
Your appreciation is truly valued. I'm delighted to hear that you had a great experience. Thank you for acknowledging the effort; it means a lot.

10/10 Excellent

Hascheley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great experience
Stayed 3 nights in Feb 2024

8/10 Good

Elizabeth

Liked: Staff & service, property conditions & facilities
Breakfast didn’t start till 7, the transportation to airport was great, rooms stunk, parking lot and sidewalk was dirty.
Stayed 1 night in Mar 2024
Response from shyam verma on Apr 14, 2024
I'm sorry to hear about your experience during your stay. It's disappointing that the breakfast didn't commence until 7, and I understand the importance of a prompt start to the day. While I'm pleased to hear that the transportation to the airport met your expectations, it's regrettable that the rooms didn't meet the standards we strive for. Additionally, I apologize for the condition of the parking lot and sidewalk. Your feedback is invaluable and will certainly be addressed to ensure a more seamless experience for future guests. Thank you for bringing these matters to our attention.

6/10 Okay

Sophia

Liked: Staff & service
Stayed 7 nights in Mar 2024

8/10 Good

david

Liked: Cleanliness, staff & service, property conditions & facilities
Was clean
Stayed 1 night in Apr 2024

2/10 Terrible

Diego, long beach

Extremely noisy, cheap hotel with sketchy people blasting car stereos at 3 am
Stayed 1 night in Apr 2024
Response from shyam verma on Apr 14, 2024
I'm sorry to hear about your experience. It's disheartening to learn that the ambiance of the hotel did not meet your expectations, and I understand how disruptive noise can be, especially in the wee hours of the morning. Your feedback is crucial in helping us reassess and improve the overall experience for our guests. We always strive to create a serene and welcoming environment for our patrons, and I apologize that we fell short in this instance. Thank you for bringing this to our attention.

6/10 Okay

Gregory, Atkins

Travelled with partner
Disliked: Property conditions & facilities
Doing construction in the parking area right behind our room at night. Beeping backup alerts were going from midnight until 5:15 am when we left. Not much sleep there. What a travesty.
Stayed 1 night in Apr 2024
Response from shyam verma on Apr 14, 2024
I'm truly sorry to hear about your experience with the disruptive construction work in the vicinity of your room. It's regrettable that the incessant beeping and nighttime activity severely impacted your ability to rest. Your description indeed paints a distressing picture of the situation, and I can only imagine how frustrating it must have been to endure such a disturbance throughout the night. Please be assured that I will bring this matter to the attention of the relevant management to prevent such inconveniences from recurring in the future.

6/10 Okay

Tristan, Waxahachie

Business traveller
Liked: Staff & service
My non-smoking room definitely smelt like smoke immediately upon entry and while included breakfast is appreciated the selection was fairly limited, waffles, oatmeal, breads and coffee was about all that was offered.
Stayed 1 night in Apr 2024
Response from shyam verma on Apr 14, 2024
I'm sorry to hear about your experience at the hotel. It's disappointing that your non-smoking room had an odor of smoke, and I understand how this could detract from your stay. Additionally, while the complimentary breakfast was appreciated, it seems that the variety of options was somewhat limited, which may have impacted your overall enjoyment of the meal. Your feedback is valuable, and I will ensure that it is shared with the management to address these concerns and improve the quality of the experience for future guests. Thank you for taking the time to share your thoughts.

8/10 Good

Tammy

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was nice and clean
Stayed 1 night in Mar 2024

8/10 Good

XIONGZI

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Sara

Liked: Cleanliness, staff & service
Property and location are great. Room was spacious, clean, and comfortable. Was disappointed that the pool area was closed, I just wanted to sit outside in the sun. Appreciated the airport shuttles and breakfast in the morning. All in all, was a great place to stay one night for the price.
Stayed 1 night in Apr 2024
Response from shyam verma on Apr 14, 2024
We are delighted to hear that you found the property and its location to be exceptional. It's wonderful to know that you found the room to be spacious, immaculate, and cozy, as we take great pride in providing a comfortable and pristine environment for our guests.We understand your disappointment regarding the closure of the pool area, and we sincerely apologize for any inconvenience this may have caused. We strive to ensure that all our amenities are available for our guests' enjoyment, and we regret that we fell short in this regard during your stay.It's fantastic to hear that you appreciated our airport shuttles and enjoyed the breakfast we provided in the morning. We always aim to offer convenient and value-added services to enhance our guests' experience.We are truly grateful for your kind words and are thrilled to learn that you found your stay to be great value for money. It was a pleasure to have you with us, and we hope to welcome you back for another exceptional experience in the future.

4/10 Poor

Carlos

Travelled with family, Travelled with family and small children, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms were not cleaned as expected, bed sheets nor fresh cleaned, beds needs to be queen zise as it is published and there are roaches in rooms.
Stayed 2 nights in Mar 2024
Response from shyam verma on Apr 14, 2024
I'm sorry to hear about your experience with the cleanliness of the rooms and the bedding. Rest assured, I understand the importance of a pristine and comfortable environment when staying at a hotel. It is regrettable that the standard of cleanliness fell short of expectations, and I truly empathize with your disappointment.Please allow me to apologize for any inconvenience caused by the condition of the rooms. Your feedback is incredibly valuable, and I will ensure that it is shared with the appropriate team to address the issues you've highlighted. We continuously strive to uphold the highest standards of cleanliness and comfort for our guests, and your comments will certainly aid us in improving our services.If there is anything else you would like to share or if there are specific details you wish to discuss further, please do not hesitate to reach out. Your satisfaction is of utmost importance to us, and we hope to have the opportunity to restore your faith in our establishment during any future visits.

8/10 Good

Patricia

Very good
Stayed 1 night in Mar 2024