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Staff was nice and friendly. Hotel very clean only issue we didn’t have hot water for one day.
Shakita
Stayed 2 nights in Mar 2024
2/10 Terrible
Briana
Mar 10, 2024
It was really not impressive
Briana
Stayed 1 night in Mar 2024
4/10 Poor
Laura, Denver
Travelled with family
Mar 4, 2024
Disliked: Cleanliness, amenities
It was conveniently located but the room felt more like a 3 star hotel. The bed sheets were incredibly wrinkled, the carpet and sitting area were stained and looked dirty. The parking fee was outrageous
I stayed here for the weekend and enjoyed my stay. Everything from the property to the staff to the food, everything was great. I’ll be back here to stay.
The staff was absolutely amazing. I had a small issue and they went above and beyond to make sure they made it right. Jordan at the Bar was not only pleasant but made amazing drinks. Jessica I believe the manager was so engaged and friendly. The hotel is nice but going in renovations but I enjoyed my stay. The location was amazing and was easy to get around Uptown. I would definitely recommend and come back when I return.
Stayed here for a concert at PNC. Less than 5 minute walk. Front desk associates were super friendly and helpful. Room was clean & the view was awesome.
Good afternoon, Thank you so much for your feedback! We greatly appreciate you staying with us. We hope to welcome you again soon!
6/10 Okay
Rosalyn
Travelled with partner
Feb 18, 2024
Disliked: Amenities
It would be nice if parking was included with your stay. Very inconsiderate for paying customers of this establishment. We didn’t choose valet parking simply because we observed how they treated the guests vehicles.
Rosalyn
Stayed 2 nights in Feb 2024
Response from Chandrelis S. on Feb 19, 2024
Good afternoon, Thank you so much for your feedback! We greatly appreciate you staying with us and sorry to hear that our room was not up to Omni standard. We hope we can make this up to you on your next stay.
Property is very clean and the staff is helpful and friendly. Rooms and hallways not well lit. The dim lighting made reading in the room difficult and made hallways feel slightly unsafe. The area around the hotel was quite noisy well after midnight. Yelling and sirens could be heard from our room. I would not have felt safe walking to any of the dining or shopping venues nearby.
Kimberly
Stayed 1 night in Feb 2024
Response from Chandrelis S. on Feb 19, 2024
Good afternoon, Thank you so much for your feedback! We greatly appreciate you staying with us and sorry to hear that our room was not up to Omni standard. We hope we can make this up to you on your next stay.
Good afternoon, Thank you so much for your feedback! We greatly appreciate you staying with us. We hope to welcome you again soon!
2/10 Terrible
Lorne
Travelled with family
Feb 4, 2024
There was a huge problem checking in, two different room and three trips down stair. And management still didn’t correct it. I stay here every month. And I will lord willing for the next 13 years, that’s a lot of stays. After this experience. I’m changing hotels.
Lorne
Stayed 1 night in Feb 2024
Response from Chandrelis S. on Feb 7, 2024
Good afternoon, Thank you so much for your feedback! We greatly appreciate you staying with us. We hope to welcome you again soon!
I cant remember her name, but the lady at the front desk was so nice. I had never been to downtown Charlotte. She took the time to tell us about places to go and wrote down restaurant suggestions.
Pros: the rooms are clean, it is a nice hotel
Cons: the staff is rude, it takes forever to get towels sent up to the room. (We waited hours and called down 4 times)
Sean
Response from Chandrelis S. on Feb 7, 2024
Good afternoon, Thank you so much for your feedback! We greatly appreciate you staying with us. We hope to welcome you again soon!