Exterior

Reviews of Le Meridien Charlotte

4 out of 5
Le Meridien Charlotte
555 South McDowell Street, North Tower, Charlotte, NC

Reviews

8.0

Very good

Rating 10 - Excellent. 463 out of 1000 reviews" "
Rating 8 - Good. 223 out of 1000 reviews" "
Rating 6 - Okay. 158 out of 1000 reviews" "
Rating 4 - Poor. 87 out of 1000 reviews" "
Rating 2 - Terrible. 69 out of 1000 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jamall

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable stay
Stayed 1 night in Apr 2024
Response from HotelMgmt on Apr 25, 2024
Thanks so much, Jamall! We’re dedicated to guest satisfaction, and your perfect rating means the world to us. Please think of us at Le Méridien Charlotte when planning future getaways!

10/10 Excellent

Fetti

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotelmgmt on Apr 10, 2024
Your five-star rating truly brightens our day, Fetti! Please revisit soon.

10/10 Excellent

Marthe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything is good for me
Stayed 2 nights in Apr 2024
Response from HotelMgmt on Apr 10, 2024
Marthe, we're thrilled that you found everything to your satisfaction during your stay! Please come back soon for another enjoyable experience at the Le Meridien Charlotte.

10/10 Excellent

Bisila, New York

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hotelmgmt on Apr 8, 2024
Thank you for your five-star rating! We hope to be your preferred property whenever your travels bring you to the area!

6/10 Okay

Stephanie

Refrigerator didn’t work properly.
Stayed 1 night in Apr 2024
Response from HotelMgmt on Apr 10, 2024
Stephanie, we're sorry to hear about the trouble with the refrigerator. Your feedback helps us improve, and we'll ensure this issue is resolved promptly by maintenance. We appreciate your understanding and hope to welcome you back for a better stay.

6/10 Okay

Kelvin

Travelled with family, Travelled with partner
Liked: Staff & service
The Lobby and restaurants look great. The room looked great as well but Upon a closer inspection, the room we stayed in needs an update / maintenance work. The bedding was poor, dust on the nightstand, dirty black vent in the bathroom, chipped mirror edges in the bathroom. Unfortunately it was a disappointing experience. The staff was great and it’s a convenient location. I hope the rooms are maintained better.
Stayed 1 night in Mar 2024
Response from HotelMgmt on Apr 9, 2024
Thank you for choosing the Le Meridien Charlotte for your recent visit, Kelvin, and for sharing your feedback. Our team will discuss your comments internally to see where extra attention may be needed to ensure the excellence for which we're known. We appreciate your kind remarks about our beautiful property, excellent dining, and caring team. Please return soon so we can work to improve your impression of us.

6/10 Okay

Brynee

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from HotelMgmt on Mar 21, 2024
Thank you for visiting. We hope for another chance to welcome you back and provide you with the quality of stay you expected and deserved, Brynee.

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotelmgmt on Mar 19, 2024
Kimberly, our team is grateful for your high rating, thank you! We hope the next time your travels bring you to the area, you’ll consider our property again.

6/10 Okay

MIKHAIL, TUCKER

Liked: Staff & service
We had barking dog in the next door room and we had to change the room
Stayed 1 night in Mar 2024
Response from HotelMgmt on Mar 22, 2024
Our goal is to offer our visitors a peaceful, pleasant experience and we regret that a concern with noise affected your visit, Mikhail. Our team will discuss your feedback to see how we can better enforce our pet policy. We hope to have a chance in the future to offer you a truly relaxing experience at Le Meridien Charlotte.

8/10 Good

Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice and clean. There are a lot of lounging areas throughout to relax and watch TV if you wanted to get out of your room for awhile and explore the property. My husband and I also had a late meal from the hotel bar which was delicious. We would stay again and highly recommended.
Stayed 1 night in Mar 2024
Response from HotelMgmt on Mar 22, 2024
At Le Meridien Charlotte, cleanliness is very important to us and we're so glad you noticed! Thank you, also, for commenting on our welcoming spaces and delicious dining. We appreciate your high score and we look forward to serving you again soon!

8/10 Good

DaVida D.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Upset that the rooftop bar was not available on Friday and there are no microwaves in the rooms. Other than that, beautiful property and conveniently located.
Stayed 1 night in Mar 2024
Response from HotelMgmt on Mar 22, 2024
Although we regret that a few aspects of your stay fell short of expectations, DaVida, it's wonderful to hear that you enjoyed your stay at Le Meridien Charlotte! Thank you for your high rating. Please think of us when making future travel plans!

8/10 Good

Rosemary

Liked: Property conditions & facilities
I liked being downtown and walking to places. No coffee in the morning at Starbucks! Disappointing.
Stayed 1 night in Mar 2024
Response from HotelMgmt on Mar 22, 2024
We're so glad our convenient location allowed you to explore the city, Rosemary! Thank you for your terrific review of Le Meridien Charlotte. We will be working to ensure there is plenty of coffee available, and we hope to welcome you back soon!

10/10 Excellent

Bonnie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checked in ahead of time. The room was clean and modern. The property has a nice gym, pools, bars and comfortable lobbies to watch March Madness.
Stayed 1 night in Mar 2024
Response from HotelMgmt on Mar 22, 2024
Bonnie, it's terrific to know that your stay with us surpassed expectations! Thank you for sharing your comments about our wonderful amenities. We hope your travels bring you back soon to Le Meridien Charlotte!

10/10 Excellent

MaryLou

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Hotelmgmt on Mar 18, 2024
Receiving your five-stars means a lot to us, MaryLou! Thank you and we hope to see you again soon.

6/10 Okay

Tekiya A

Travelled with family
Liked: Staff & service
There’s roadwork going on made for a kind of abrupt turn in
Response from HotelMgmt on Mar 19, 2024
We regret that your arrival fell short of the pleasant experience we hope for, Tekiya, and we appreciate your feedback. Hopefully, the rest of your stay was relaxing and comfortable. Please visit us again soon so we can work to earn another star or two.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
This is our second time staying at this hotel. Great location. Easy access to parking. Very clean and staff are so prompt!
Stayed 2 nights in Mar 2024
Response from HotelMgmt on Mar 19, 2024
Amy, it was a pleasure to welcome you back to Le Meridien Charlotte! Thank you for sharing your fantastic feedback about our terrific setting, caring team, and dedication to cleanliness. Your top score made our day and we look forward to seeing you again soon!

2/10 Terrible

Jacques

Stayed 2 nights in Mar 2024
Response from Hotelmgmt on Apr 1, 2024
We regret that your stay was not what you anticipated. We hope for the opportunity to welcome you back to improve your experience, Jacques.

10/10 Excellent

Barry

Very nice
Stayed 1 night in Mar 2024
Response from Hotelmgmt on Mar 12, 2024
Thank you for your fantastic review of Le Meridien Charlotte, Barry! It was a pleasure serving you. We hope you'll return soon!

10/10 Excellent

Latisha, COLUMBIA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotelmgmt on Mar 6, 2024
Earning five stars from you has made our day, Latisha! Thank you and it will be our pleasure to welcome you back.

6/10 Okay

Gerardo

Stayed 1 night in Mar 2024
Response from Hotelmgmt on Mar 5, 2024
Thank you for rating your stay, Gerardo. We’re sorry to hear that your experience did not quite live up to your expectations. We hope to have a chance to better impress on a future visit.

10/10 Excellent

Claire

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredibly friendly and accommodating- they helped me surprise my partner with a bottle of champagne in the room and we had a room with an excellent view! The only downside was that we were too close to the rooftop bar that we heard the guests leaving and smelled cigarette smoke from the vents. The staff had no way of knowing and they did the most to make our stay special! Will definitely stay there again.
Stayed 2 nights in Feb 2024
Response from Hotelmgmt on Mar 6, 2024
Our team at Le Meridien Charlotte loves finding ways to care for our guests, Claire, and your wonderful review means the world to us! Thank you for sharing your top score. We appreciate your feedback, and we can't wait to welcome you back soon for another memorable getaway!

10/10 Excellent

Jay'Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Hotelmgmt on Mar 3, 2024
Thank you for your five-stars, Jay'Anna. We look forward to your return and hope it's soon!

10/10 Excellent

Kerri

Liked: Cleanliness, staff & service, property conditions & facilities
Walkable to many places
Response from HotelMgmt on Mar 5, 2024
We're thrilled that you appreciated our fantastic location, Kerri! Thank you for your top score. We hope you'll return soon to Le Meridien Charlotte for more exploring!

6/10 Okay

Mary

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Hotelmgmt on Feb 27, 2024
Thank you for rating your stay, Mary. We're confident you'll enjoy a much-improved guest experience the next time you visit.

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of onsite options for dinner and drinks
Stayed 1 night in Feb 2024
Response from HotelMgmt on Feb 27, 2024
At Le Meridien Charlotte, we want to surpass your expectations, Kristina, and your perfect score made our day! Thank you for your terrific feedback about our excellent on-site dining. Please visit us again soon!

10/10 Excellent

Shawnece

Liked: Cleanliness, staff & service, property conditions & facilities
Just loved it!!!!
Stayed 2 nights in Feb 2024
Response from HotelMgmt on Feb 27, 2024
Shawnece, we just loved welcoming you to Le Meridien Charlotte! Thank you for your fantastic review and top score. Please visit us again soon!

10/10 Excellent

JUANITA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotelmgmt on Feb 20, 2024
Thank you for taking a moment to leave us this five-star rating, Juanita. We are thrilled to have provided you with such a flawless stay and eagerly await your return through our doors!

10/10 Excellent

Alvaro

Stayed 1 night in Feb 2024
Response from HotelMgmt on Mar 21, 2024
We're grateful for your time in giving us a five-star rating. It's wonderful to know we delivered a perfect stay, and we look forward to welcoming you back, Alvaro.

10/10 Excellent

Alexandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly, rooms were fairly spacious and parking was convenient.
Stayed 1 night in Feb 2024
Response from HotelMgmt on Feb 21, 2024
How exciting to hear that we surpassed your expectations, Alexandra! Thank you for your fantastic review and top score for Le Meridien Charlotte. We hope your adventures bring you back soon!

8/10 Good

Desi

Liked: Cleanliness, staff & service, property conditions & facilities
Great ambience and staff courtesy
Stayed 1 night in Feb 2024
Response from HotelMgmt on Feb 13, 2024
Our team will be thrilled by your feedback, Desi! Thank you for choosing Le Méridien Charlotte for your recent visit. We look forward to welcoming you back soon!

10/10 Excellent

Jayde

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotelmgmt on Feb 6, 2024
Your five-stars mean the world to us, Jayde! Thank you, and we're excited for the opportunity to host you again.

4/10 Poor

Joyce

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
First let me start by saying that the staff is friendly and helpful. They treated me well on my arrival. I so much wanted to like this property because of the staff. However, there were too many fiscal issues that really made me not like this place. The property is a renovated older building. I have an allergy to mold and by the end of my visit was suffering with a sinus infection.
Stayed 2 nights in Jan 2024
Response from Hotelmgmt on Feb 6, 2024
While we're elated that our team surpassed your expectations with their caring attention, Joyce, it's disheartening to learn that we were unable to completely win you over. Had our team been made aware of your concerns, we would have made every effort to resolve these issues or provide accommodations that better met your needs. We hope to have a chance in the future to change your impression of us.

8/10 Good

Yanieka

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that it is 15 minutes from the airport.
Stayed 1 night in Jan 2024
Response from HotelMgmt on Jan 31, 2024
We're so glad that our handy location proved helpful, Yanieka! Thank you for your terrific review. Please think of us at Le Meridien Charlotte when your plans bring you back to the area!

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Everything as described bar is the best
Stayed 1 night in Jan 2024
Response from HotelMgmt on Jan 30, 2024
Shawn, we’re so glad you enjoyed your stay with us at Le Méridien Charlotte! Thank you for rating us five stars. We hope you’ll return soon!

4/10 Poor

Kyla

Stayed 1 night in Jan 2024
Response from Hotelmgmt on Mar 20, 2024
Kyla, we regret we missed the mark on truly impressing you during your stay. We would love the opportunity to make it up to you on a future visit.

8/10 Good

Bernadette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property!
Stayed 1 night in Dec 2023
Response from Hotelmgmt on Jan 30, 2024
Thanks so much, Bernadette! We’re thrilled that you enjoyed a comfortable getaway with us at Le Méridien Charlotte. Please think of us when making future plans!

8/10 Good

Traci

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice facility however a housekeeer knocked on our door at 830 am asking us about checkout even when we had the sign on our doorknob
Stayed 1 night in Jan 2024
Response from HotelMgmt on Jan 26, 2024
Thank you for choosing Le Meridien Charlotte for your recent visit, Traci! We're happy you appreciated our lovely accommodations, and your high rating made our day. We will share your feedback with the housekeeping manager to see where retraining is needed to ensure maximum relaxation for our guests. Please return soon!

8/10 Good

frank

Craft beer bar was cold in freezing weather. Room card did not open parking gate 2/3 times
Stayed 1 night in Jan 2024
Response from Hotelmgmt on Jan 24, 2024
Thanks so much for choosing Le Meridien Charlotte for your recent visit, Frank! We regret not exceeding your expectations, and we appreciate your feedback about the bar temperature and parking gate operation. Our team will address your concerns. Please return soon so we can offer you a perfect stay in every way!

10/10 Excellent

Amir

Stayed 1 night in Jan 2024
Response from Hotelmgmt on Jan 23, 2024
Thank you for honoring us with a perfect score, Amir! We're excited for the opportunity to welcome you back soon.

10/10 Excellent

Summer

Stayed 2 nights in Jan 2024
Response from Hotelmgmt on Jan 23, 2024
Your five-star rating truly brightens our day, Summer! Please visit us again.

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience!
Stayed 1 night in Jan 2024
Response from HotelMgmt on Jan 24, 2024
Earning your top score made our day, Jasmine! Thank you for allowing us to welcome you to Le Meridien Charlotte. We hope your adventures bring you back soon!

8/10 Good

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spirit of Hope Stay
Everything was amazing! The rooms were clean and comfortable. The front desk service was very friendly! Dixy was SO good :) she was very friendly and kept the champagne flowing! She needs a 4 star review! The only complaint I have is the heat downstairs. It was a tad warm. The AC in the rooms was also a tad hard to keep cool. But other than that, I would recommend and stay here again :)
Stayed 2 nights in Jan 2024
Response from Hotelmgmt on Jan 23, 2024
Recommendations from guests are a great way for travelers to learn about us and experience memorable getaways, Jesse, and we appreciate your wonderful review of Le Meridien Charlotte! Your feedback about the temperature is helpful. We will be sure to share your compliments with Dixy, and we all hope to welcome you back soon for another relaxing getaway!

8/10 Good

Demetric Jewand Sims

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotelmgmt on Jan 20, 2024
Your star rating is greatly appreciated, and it will be our pleasure to welcome you back!

8/10 Good

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t let the reviews fool you !
I really enjoyed my stay! I almost didn’t book this hotel because of the reviews but glad I did. The parking deck was a little confusing to get to the lobby as you have to walk thru the Sheraton to get to Le Meridien because they’re semi linked. The front desk receptionist was by herself which made the wait a little longer but she was excellent.
Stayed 1 night in Jan 2024
Response from HotelMgmt on Jan 18, 2024
Tiffany, we're so glad you chose to stay with us at Le Meridien Charlotte! Thank you for taking a moment to describe your experience and share your high rating. We truly appreciate your feedback and we hope your travels bring you back soon!

10/10 Excellent

Shyann & Jerome

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Hotelmgmt on Jan 27, 2024
Knowing you had a wonderful stay is truly gratifying! Thank you, Shyann and Jerome, and we eagerly await your next visit.

4/10 Poor

Jay, Miami

Disliked: Property conditions & facilities
Air conditioning in the room did not work properly.... : (
Response from Hotelmgmt on Jan 17, 2024
Jay, we're disappointed that your stay was not reflective of our usual high standards. Our staff is always eager to assist with any concerns you may have and had we been made aware of the situation, we would have made every effort to resolve these issues. Please allow us a second chance in the future to change your impression of us.

10/10 Excellent

DeAndre, Mableton

Liked: Cleanliness, staff & service, property conditions & facilities
Very modern clean look. Excellent location I will be back.
Stayed 1 night in Jan 2024
Response from HotelMgmt on Jan 10, 2024
How wonderful to hear that our fresh, welcoming property surpassed your expectations, DeAndre! Thank you for your top score. We look forward to serving you again soon at Le Meridien Charlotte!

2/10 Terrible

Corey

Stayed 1 night in Dec 2023
Response from Hotelmgmt on Jan 8, 2024
Corey, it's clear that we missed the mark on ensuring your satisfaction during your stay, and for that, we apologize. We hope to have another opportunity to win you over.

4/10 Poor

Rickey

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Great service an clean! People were in hallway yelling all night and I called security no one came. So we didn’t get any rest.
Stayed 1 night in Dec 2023
Response from HotelMgmt on Jan 9, 2024
While we're happy that our excellent team and dedication to cleanliness impressed you, Rickey, our goal is to offer our visitors a peaceful, pleasant experience and we regret that a concern with noise affected your visit. Our team will discuss your feedback to see how we can better respond in the future. Please allow us a second chance to make a better impression.

10/10 Excellent

Chelsey

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was as pictured
Stayed 1 night in Dec 2023
Response from HotelMgmt on Jan 10, 2024
We appreciate your top score for Le Meridien Charlotte, Chelsey! Thank you for staying with us. We hope you'll return soon!