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They shoukd have kept my room off the list until they bleached the tub a few times to get the red dye out. There are no ice machines and they dont guve you ice trays for the freezer. Stay is great but the room could have been better
Harold
Stayed 2 nights in Jun 2022
Response from General Manager on Jul 2, 2022
Dear Harold,
Thank you for taking the time to share your comments with us. We are glad to know that you had a great stay overall. However, we will take your concern about the tub in your room into consideration, as well as your comments regarding the ice trays. Thank you, and we hope to have the opportunity to serve you again in the future.
The lock on my door was broken. The room smelled of lingering smoke and the floors had ashes along with weed on them. Very noisy and the curtains were burnt as well. They also did not close all the way
Lori
Stayed 1 night in May 2022
Response from Abvi on Jul 1, 2022
It was a smoking room. And you paid 50 after tax. It’s not a Hilton
Worst hotel ever. Brokenbolt lock. Interior awful. Curtains unable to close. Lamps broken. Sink stopped up.
Paulette
Stayed 2 nights in Apr 2022
Response from Lee on Apr 25, 2022
Well when you spend $40 a night for a room. What do you expect?? Never time the holiday inn is 1 exit down and I’m sore they will be more accommodating at around 150 a night!!!
The check in part was the worst. I walked to the desk an said I have a reservation, after 5 mins he tried to check me in as a wall in. After I said again I have a reservation, he said u didnt say that when u walked in. At that moment it went left!
Antonio
Stayed 1 night in Mar 2020
Response from general manager on Mar 20, 2020
sorry to hear about your bad experience did youb stay at the hotel?
External property was dirty. Customer Service rep was extremely rude and the room was dirty.
Richard
Stayed 1 night in Mar 2020
Response from General manager on Mar 11, 2020
Sorry for your bad experience. We never really have any complaint about the outside. Some people are just nasty and throw their trash out. We can’t pick up everything at al hours of the night. Not sure what room you stayed in nor who checked you in. I can’t check on those things with our a name or room number
2/10 Terrible
Verified traveller
Feb 29, 2020
Disliked: Staff & service
Verified traveller
Stayed 1 night in Feb 2020
Response from manager on Mar 4, 2020
Thanks for your feedback next time leave a comment and your name so i can try to fix issues
Room was. Beautiful, clean, exempt the room smelled like weed, fire alarm was missing, carpet was black dirty, took more than 20 minutes to get check in.
Amairani
Stayed 2 nights in Feb 2020
Response from robin mcneely on Feb 28, 2020
im not sure that i understand your response but thanks for your feedback
There was NO WATER in the room for hours and when it came back it was brown and smelled terrible. I couldnt even shower in the AM before check out. And there were roaches!
BabyCakes
Stayed 1 night in Jan 2020
Response from owner on Jan 27, 2020
The water was the city fault we were at their mercy to come cut it on and the pipes were empty for over 8 hours so it would be brown till the pipes clear out as far as roaches no complaints were made while you were here but with a user name "babycakes" there is no way for me to even locate you in the system
Property and individual rooms were lacking in maintenance, cleanliness and operation of electrical, mechanical and plumbing equipment (no water in bath / shower )
Great concerns for safety, and repairs were done not to the building industry standards or Life Safety codes. NUMBER OF ADA violations observed and noted.
Verified traveller
Stayed 2 nights in Jan 2020
Response from Robin Mcneely on Jan 27, 2020
cant really check any of your concerns when i don't know who you are or what room you were in?
Microwave was dirty. Someone walked into my room while we were sleeping,when reported to front desk she said it was here mistake she gave the wrong room out. Smh
Ysheka
Stayed 1 night in Jan 2020
Response from Robin Mcneely on Jan 14, 2020
mistakes do happen and can happen anywhere at any hotel!!!
the room smell and there is stain at the restroom, the AC not cold, the customer service when we check in give us the very back room and the key not working so we have to walk back again to the receptionist, he give us new room but stinky, the refrygerator not cold and the room dark.
Evie
Stayed 1 night in Dec 2019
Response from robin mcneely on Dec 23, 2019
thanks for your feed can you please let me know what the room number is
6/10 Okay
Jordan
Dec 19, 2019
Liked: Staff & service
Disliked: Property conditions & facilities
Jordan
Stayed 1 night in Dec 2019
Response from robin mcneely on Dec 19, 2019
Thanks for your feedback!!! it helps us improve where we fall short
The room was not that clean and it had a smell to it. The bathroom was not that clean ether I was not happy with the room.
Verified traveller
Stayed 1 night in Dec 2019
Response from Robin Mcneely on Dec 17, 2019
Thanks for your feedback It helps us improve where we fall short. Can you please inform me of what room that i need to look into and see who cleaned it? I hope that we can make it up to you if you choose to stay with us again in the future!!
10/10 Excellent
Verified traveller
Travelled with partner
Dec 10, 2019
Liked: Cleanliness
The only thing was we were starving an tired and nobody would deliver us food?
Verified traveller
Stayed 1 night in Dec 2019
Response from robin mcneely on Dec 10, 2019
thanks for your feedback it helps improve where we slack as far as food there are alot of places around but only the pizza deliver
Thank You For your good Review We appreciate your feedback
2/10 Terrible
Verified traveller
Nov 26, 2019
Disliked: Property conditions & facilities
Throughout the night people knocking on my door starting at 1 am and several other times up to about 5 am in the morning... worst night at hotel in 30 plus years... needs security guard
Verified traveller
Stayed 1 night in Nov 2019
Response from robin mcneely on Nov 26, 2019
Hello sorry for your bad experience. We are mainly a motel that serves locals. and have 4 ways in and out so it it had to watch the whole property but rest assured we have plenty of cameras so we do try to watch as much as we can we do have security thursday friday and saturday we will try to do better in the future
Very nice staff and good room for the price... I Will definitely stay here again
BigHomieNay
Stayed 1 night in Nov 2019
Response from Robin mcneely on Nov 22, 2019
Thanks so much for your feedback It helps us in improving where we may fall short. I am super glad you had a great time. And we hope to see you again isn’t he future