Balcony

Reviews of Americas Best Value Inn Charlotte, NC

2.5 out of 5
Americas Best Value Inn Charlotte, NC
7900 Nations Ford Road, Charlotte, NC

Reviews

5.6
Rating 10 - Excellent. 37 out of 199 reviews" "
Rating 8 - Good. 44 out of 199 reviews" "
Rating 6 - Okay. 26 out of 199 reviews" "
Rating 4 - Poor. 33 out of 199 reviews" "
Rating 2 - Terrible. 59 out of 199 reviews" "

5.8/10

Cleanliness

6.6/10

Staff & service

4.6/10

Amenities

5.6/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

2/10 Terrible

Margaret

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

4/10 Poor

Harold

Liked: Staff & service
Disliked: Cleanliness, amenities
They shoukd have kept my room off the list until they bleached the tub a few times to get the red dye out. There are no ice machines and they dont guve you ice trays for the freezer. Stay is great but the room could have been better
Stayed 2 nights in Jun 2022
Response from General Manager on Jul 2, 2022
Dear Harold, Thank you for taking the time to share your comments with us. We are glad to know that you had a great stay overall. However, we will take your concern about the tub in your room into consideration, as well as your comments regarding the ice trays. Thank you, and we hope to have the opportunity to serve you again in the future.

10/10 Excellent

Raymond

Stayed 1 night in Jun 2022

2/10 Terrible

Dashanna

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

Cindy

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jun 2022

10/10 Excellent

ronnie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

4/10 Poor

Lori

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No way!
The lock on my door was broken. The room smelled of lingering smoke and the floors had ashes along with weed on them. Very noisy and the curtains were burnt as well. They also did not close all the way
Stayed 1 night in May 2022
Response from Abvi on Jul 1, 2022
It was a smoking room. And you paid 50 after tax. It’s not a Hilton

10/10 Excellent

Demetrius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

Tameka

Liked: Staff & service
Stayed 2 nights in May 2022

2/10 Terrible

Shishir S

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bad. Its so so dirty.
Stayed 1 night in May 2022
Response from rdlebg on May 6, 2022
well I cant even find you in our system soooooooooo did you even stay here

2/10 Terrible

Paulette

Business traveller
Disliked: Property conditions & facilities, room comfort
Do not stay here.
Worst hotel ever. Brokenbolt lock. Interior awful. Curtains unable to close. Lamps broken. Sink stopped up.
Stayed 2 nights in Apr 2022
Response from Lee on Apr 25, 2022
Well when you spend $40 a night for a room. What do you expect?? Never time the holiday inn is 1 exit down and I’m sore they will be more accommodating at around 150 a night!!!

4/10 Poor

MASIKINI

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Value
Wasn’t the fanciest motel but I was going for price/value. In that respect it was awesome.
Stayed 2 nights in Mar 2022
Response from robin on May 6, 2022
Thank you so much for you honest review

8/10 Good

Tracy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Actually had hot water
Stayed 3 nights in Mar 2022

8/10 Good

Kareem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2020

8/10 Good

Verified traveller

Stayed 1 night in Jun 2020

4/10 Poor

Marissa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2020

10/10 Excellent

Vernell

Stayed 1 night in May 2020

4/10 Poor

Deangelo

Business traveller
Disliked: Staff & service, room comfort
Stayed 1 night in May 2020
Response from general manager on May 5, 2020
please leave a comment so we know where we fall short

8/10 Good

Vernell

Stayed 1 night in May 2020

8/10 Good

Gene

Stayed 1 night in Mar 2020
Response from general manager on May 5, 2020
thanks for your review hope to see you again in the future

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2020
Response from general manager on Mar 31, 2020
thanks for your feed back

8/10 Good

Antonio

Business traveller
Disliked: Cleanliness, staff & service
The check in part was the worst. I walked to the desk an said I have a reservation, after 5 mins he tried to check me in as a wall in. After I said again I have a reservation, he said u didnt say that when u walked in. At that moment it went left!
Stayed 1 night in Mar 2020
Response from general manager on Mar 20, 2020
sorry to hear about your bad experience did youb stay at the hotel?

2/10 Terrible

Richard, Charlotte

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
External property was dirty. Customer Service rep was extremely rude and the room was dirty.
Stayed 1 night in Mar 2020
Response from General manager on Mar 11, 2020
Sorry for your bad experience. We never really have any complaint about the outside. Some people are just nasty and throw their trash out. We can’t pick up everything at al hours of the night. Not sure what room you stayed in nor who checked you in. I can’t check on those things with our a name or room number

2/10 Terrible

Verified traveller

Disliked: Staff & service
Stayed 1 night in Feb 2020
Response from manager on Mar 4, 2020
Thanks for your feedback next time leave a comment and your name so i can try to fix issues

10/10 Excellent

Amairani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Experience at the hotel
Room was. Beautiful, clean, exempt the room smelled like weed, fire alarm was missing, carpet was black dirty, took more than 20 minutes to get check in.
Stayed 2 nights in Feb 2020
Response from robin mcneely on Feb 28, 2020
im not sure that i understand your response but thanks for your feedback

8/10 Good

Verified traveller

Stayed 1 night in Feb 2020
Response from robin mcneely on Feb 20, 2020
thanks for your feedback

2/10 Terrible

Aharvey, Miramar

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The TV didn’t work. The AC /Heat didn’t work. The bathroom wasn’t cleaned hair all over the tub. And toilet
Stayed 2 nights in Jan 2020
Response from robin mcneely on Feb 4, 2020
i can't find you in our system can you let me know what room you were in ?

4/10 Poor

BabyCakes

Business traveller
Disliked: Staff & service, property conditions & facilities
There was NO WATER in the room for hours and when it came back it was brown and smelled terrible. I couldnt even shower in the AM before check out. And there were roaches!
Stayed 1 night in Jan 2020
Response from owner on Jan 27, 2020
The water was the city fault we were at their mercy to come cut it on and the pipes were empty for over 8 hours so it would be brown till the pipes clear out as far as roaches no complaints were made while you were here but with a user name "babycakes" there is no way for me to even locate you in the system

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Disliked: Staff & service, property conditions & facilities
Property and individual rooms were lacking in maintenance, cleanliness and operation of electrical, mechanical and plumbing equipment (no water in bath / shower ) Great concerns for safety, and repairs were done not to the building industry standards or Life Safety codes. NUMBER OF ADA violations observed and noted.
Stayed 2 nights in Jan 2020
Response from Robin Mcneely on Jan 27, 2020
cant really check any of your concerns when i don't know who you are or what room you were in?

2/10 Terrible

Ysheka, Durham

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Microwave was dirty. Someone walked into my room while we were sleeping,when reported to front desk she said it was here mistake she gave the wrong room out. Smh
Stayed 1 night in Jan 2020
Response from Robin Mcneely on Jan 14, 2020
mistakes do happen and can happen anywhere at any hotel!!!

10/10 Excellent

Verified traveller

Liked: Cleanliness
Cleanliness,organize,quiet,friendly staff,great prices
Stayed 1 night in Jan 2020
Response from robin mcneely on Jan 13, 2020
thanks for your feedback

2/10 Terrible

Roseann

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
No privacy
Some one in the room thought it was there rooms
Stayed 1 night in Jan 2020
Response from robin mcneely on Jan 12, 2020
sorry for the bad experience but this can happen at any hotel!!

10/10 Excellent

Briaunna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from robin mcneely on Jan 11, 2020
thanks so much for your feedback

10/10 Excellent

Roseann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from robin mcneely on Jan 5, 2020
thank you so much for the feedback

2/10 Terrible

Verified traveller

Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Dec 2019
Response from robin mcneely on Jan 4, 2020
thanks for your feedback if helps us improve where we fall short but please leave us a comment so we know where we did not meet your expectations

8/10 Good

Jhonathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from robin mcneely on Jan 2, 2020
thanks for the feedback

2/10 Terrible

Evie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad room and customer service
the room smell and there is stain at the restroom, the AC not cold, the customer service when we check in give us the very back room and the key not working so we have to walk back again to the receptionist, he give us new room but stinky, the refrygerator not cold and the room dark.
Stayed 1 night in Dec 2019
Response from robin mcneely on Dec 23, 2019
thanks for your feed can you please let me know what the room number is

6/10 Okay

Jordan

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2019
Response from robin mcneely on Dec 19, 2019
Thanks for your feedback!!! it helps us improve where we fall short

10/10 Excellent

Roseann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good enjoyed it plan on staying again
Stayed 1 night in Dec 2019
Response from robin mcneely on Dec 17, 2019
thanks for your feedback im glad that enjoyed your stay!!! hope to see you again soon

4/10 Poor

Verified traveller

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The room was not that clean and it had a smell to it. The bathroom was not that clean ether I was not happy with the room.
Stayed 1 night in Dec 2019
Response from Robin Mcneely on Dec 17, 2019
Thanks for your feedback It helps us improve where we fall short. Can you please inform me of what room that i need to look into and see who cleaned it? I hope that we can make it up to you if you choose to stay with us again in the future!!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness
The only thing was we were starving an tired and nobody would deliver us food?
Stayed 1 night in Dec 2019
Response from robin mcneely on Dec 10, 2019
thanks for your feedback it helps improve where we slack as far as food there are alot of places around but only the pizza deliver

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There’s nothing unique about the place You don’t have to worry about me staying there again
Stayed 2 nights in Dec 2019
Response from robin mcneely on Dec 10, 2019
Sorry for your bad experience we are just a regular hotel!!!

10/10 Excellent

Alexis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from robin mcneely on Dec 10, 2019
thanks so much for your feedback it will help us to know where we need to improve

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
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Stayed 1 night in Nov 2019
Response from robin mcneely on Dec 5, 2019
thanks for your feedback

8/10 Good

Joseph

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from robin mcneely on Dec 3, 2019
thanks so much for your feedback

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from robin mcneely on Dec 5, 2019
thanks for your feedback

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2019
Response from robin mcneely on Nov 30, 2019
Thank You For your good Review We appreciate your feedback

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities
Throughout the night people knocking on my door starting at 1 am and several other times up to about 5 am in the morning... worst night at hotel in 30 plus years... needs security guard
Stayed 1 night in Nov 2019
Response from robin mcneely on Nov 26, 2019
Hello sorry for your bad experience. We are mainly a motel that serves locals. and have 4 ways in and out so it it had to watch the whole property but rest assured we have plenty of cameras so we do try to watch as much as we can we do have security thursday friday and saturday we will try to do better in the future

10/10 Excellent

BigHomieNay, New york

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Very nice staff and good room for the price... I Will definitely stay here again
Stayed 1 night in Nov 2019
Response from Robin mcneely on Nov 22, 2019
Thanks so much for your feedback It helps us in improving where we may fall short. I am super glad you had a great time. And we hope to see you again isn’t he future