Reception

Reviews of DoubleTree by Hilton Charlotte City Center

4 out of 5
DoubleTree by Hilton Charlotte City Center
230 N College St, Charlotte, NC

Reviews

8.4

Very good

Rating 10 - Excellent. 559 out of 1009 reviews" "
Rating 8 - Good. 228 out of 1009 reviews" "
Rating 6 - Okay. 93 out of 1009 reviews" "
Rating 4 - Poor. 67 out of 1009 reviews" "
Rating 2 - Terrible. 62 out of 1009 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful decor in lobby and room. Front desk and parking valets especially friendly. We took cool showers-no hot water! There were hairs on the shower floor- not ours. So cleaning was not optimal.
Stayed 1 night in Mar 2024

2/10 Terrible

Jacqueline

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
Stayed at this hotel for the Nicki Minaj concert. When my friend and I got to the room, there was a water bottle that had been opened and cranked, sheets were dirty, poor lighting.
Stayed 1 night in Mar 2024

10/10 Excellent

Jessica

Travelled with family
The hotel was conveniently located near the Spectrum Center.
Stayed 1 night in Mar 2024
Response from Alex, Front Office Supervisor on Mar 23, 2024
We are happy to hear you liked the location and we hope you visit us again!

10/10 Excellent

james

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little rude at check-in was my only negative observation. Everything else was amazing
Stayed 1 night in Mar 2024
Response from Alex, Front Office Supervisor on Mar 23, 2024
We are glad you enjoyed your stay with us, and hope that your next is even better

10/10 Excellent

Nisren

Liked: Cleanliness, staff & service, property conditions & facilities
great place
Stayed 1 night in Mar 2024
Response from Alex, Front Office Supervisor on Mar 17, 2024
Thank you for the kind words! We hope to see you again.

10/10 Excellent

Sonia, North Myrtle Beach

Liked: Property conditions & facilities
In a busy part of town with lots of options
Stayed 1 night in Mar 2024
Response from Alex, Front Office Supervisor on Mar 17, 2024
Glad you liked the location! We hope to see you again soon.

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to the attractions. Staff was excellent.
Stayed 1 night in Mar 2024
Response from Alex, Front Office Supervisor on Mar 17, 2024
Glad you enjoyed yourself! Come visit us again.

2/10 Terrible

Chelsey

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Arrived to check in at 3:15 and did not get checked in until 5pm. There was a “system malfunction” then housekeeping was behind some only certain rooms were being available to be check in. One staff member, Chloe, wqs snappy and rude to several customers when complaining because other people were being check in before people that had been waiting for over an hour. Likely to never stay here again and tell others no to either. I was late to the eagles concert and missed my dinner reservation due to this horrible check in experience.
Stayed 1 night in Mar 2024
Response from Front Office Superviosr on Mar 17, 2024
Thank you for your feedback

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was exceptional, friendly, and welcoming. The rooms were clean, comfortable, and quiet. The area is walkable to restaurants, shopping, and entertainment. We had a wonderful experience, and would happily return.
Stayed 4 nights in Mar 2024
Response from Alex, Front Office Supervisor on Mar 17, 2024
We really appreciate the kind words for our staff, and are glad you enjoyed your stay and the location.

6/10 Okay

Drexel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was good.
Stayed 1 night in Mar 2024
Response from Alex, Front Office Supervisor on Mar 23, 2024
We are glad you enjoyed the property, and hope your next visit will be even better

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Mar 2024
Response from Alex, Front Office Supervisor on Mar 17, 2024
Glad you enjoyed your stay, please visit us again!

10/10 Excellent

Traci

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Friendly staff.
Stayed 2 nights in Jan 2024
Response from Alex, Front Office Supervisor on Mar 17, 2024
Thank you for the compliments to our staff, and we happy that you enjoyed your stay with us. We hope to see you again!

8/10 Good

Marlena

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was friendly and the rooms and hotel was extremely clean.
Stayed 1 night in Mar 2024
Response from Alex, Front Office Supervisor on Mar 17, 2024
Glad you enjoyed your stay, please come again!

10/10 Excellent

Tonja

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were there for a concert. There was a huge line at check-in. The staff had people serving sparkling grape juice and champagne with snacks. They had meatballs, spring rolls, and hot chocolate chip cookies. They handled it very well!
Stayed 1 night in Mar 2024
Response from Alex, Front Office Supervisor on Mar 17, 2024
We appreciate the compliments to our staff, and are glad you enjoyed your stay. Please come visit us again soon.

8/10 Good

Seth

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Alex, Front Office Supervisor on Mar 17, 2024
Thank you for kind review

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay. Check-in did take a long time because Hilton systems were down, but the staff were super friendly and doing the best they could. Rooms were nice and we had a great time! Would definitely stay again.
Stayed 1 night in Mar 2024
Response from Alex, Front Office Supervisor on Mar 17, 2024
Thank you for your understanding and the compliments to our staff! We are glad you enjoyed your stay and hope to see you again.

10/10 Excellent

Javor

Liked: Cleanliness, staff & service, property conditions & facilities
Great location in downtown Charlotte.
Stayed 1 night in Mar 2024
Response from Alex, Front Office Supervisor on Mar 17, 2024
Happy to hear you like the location!

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my wife spend our anniversary weekend at this location and it was everything you could want in a Hotel and surrounding area.
Stayed 3 nights in Feb 2024
Response from Alex, Front Office Supervisor on Mar 6, 2024
Thank you for the kind review. We are happy to hear that you enjoyed everything, and that your stay was what you hoped it would be.

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to all restaurants we were going too Walkable area
Stayed 3 nights in Feb 2024
Response from Alex, Front Office Supervisor on Mar 3, 2024
Thank you for the review, we are glad you liked the area!

8/10 Good

Joy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish we had a microwave and small refrigerator in the room but it was overall a good experience.
Stayed 1 night in Feb 2024
Response from Alex, Front Office Supervisor on Mar 3, 2024
Thank you for the feedback, we do have minifridges in the room, but our only microwave is in the sweet shop. We are happy you enjoyed the rest of your stay.

6/10 Okay

James Arthur

Business traveller
Liked: Cleanliness
Disliked: Amenities
Converted from Holiday Inn; unfriendly environment
Stayed 2 nights in Feb 2024
Response from Front Office Superviosr on Mar 1, 2024
Thank you for your feedback

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious and clean, staff was friendly and a little sassy (in a good way), the lobby restaurant/bar Forchetta is fabulous, and there are a lot of great food options very close by. I'm not knocking the hotel for this because it's beyond their control, but light and early sleepers should be aware there is a loud nightclub next door that keeps the music pumping until 1am or so, at least on the weekend. But I'd stay there again regardless.
Stayed 4 nights in Feb 2024
Response from Alex, Front Office Supervisor on Mar 3, 2024
Thank you for giving us your feedback, and we will make sure to improve for next time. We hope to see you again!

10/10 Excellent

Milton, Yonkers

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel friendly staff
Stayed 2 nights in Feb 2024
Response from Alex, Front Office Supervisor on Mar 1, 2024
Thank you for the feedback! We are ecstatic to hear you enjoyed your stay and for the compliments to our staff.

8/10 Good

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great property. The only downside was that housekeeping didn't replenish coffee/tea/cups when they cleaned the room and didn't supply a bathmat on the second day after taking away the one that I hung up.
Stayed 2 nights in Feb 2024
Response from Alex, Front Office Supervisor on Mar 3, 2024
Thank you for taking the time to leave us a review, we will make sure to improve so your next stay is even better.

10/10 Excellent

Tajanee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a really nice hotel for a couple nights. bathroom was a little small and cramped but manageable
Stayed 2 nights in Feb 2024
Response from Alex, Front Office Supervisor on Feb 25, 2024
Thank you for giving us your feedback, we are glad to see you enjoyed your stay overall. Hope to see you again!

10/10 Excellent

Jennifer Lynn

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff very friendly and helpful!
Stayed 1 night in Feb 2024
Response from Alex, Front Office Supervisor on Feb 25, 2024
Thank you for the feedback, we are very proud of our whole team.

2/10 Terrible

Esmeralda

Response from Front Office Superviosr on Feb 22, 2024
Thank you for the feedback.

2/10 Terrible

Khailil

Stayed 1 night in Feb 2024
Response from Front Office Superviosr on Mar 23, 2024
Thank you for your feedback.

8/10 Good

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean room and facility. Location is walkable to restaurants and various entertainment.
Stayed 1 night in Feb 2024
Response from Alex, Front Office Supervisor on Feb 14, 2024
Thank you for the feedback, we hope to see you again!

10/10 Excellent

Junior, Shelby

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that the property is right dag-center to the theater and restaurants
Stayed 1 night in Feb 2024
Response from Alex, Front Office Supervisor on Feb 14, 2024
We really like the location as well! We hope to see you again.

8/10 Good

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff and good valet service. Hotel restaurant was pretty good but like most restaurants in hotels was not exceptional. Good central location but like a lot of cities be cautious walking at night.
Stayed 1 night in Feb 2024
Response from Front Office Superviosr on Feb 14, 2024
Thank you for the compliments to the staff, and for giving us such a wonderful review. We hope to see you again.

6/10 Okay

deborah

Liked: Cleanliness, property conditions & facilities
One front desk person was quite stern/rude on the phone and in person. Tile outside the elevators was so noisy with suitcases and people that it was very difficult to sleep. Make sure to get a room on the opposing side of the street, as outside noise can be very loud.
Stayed 1 night in Feb 2024
Response from Front Office Superviosr on Feb 11, 2024
Thank you for the feedback, we appreciate you taking the time to let us know.

8/10 Good

Kasey

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Response from Alex, Front Office Supervisor on Feb 11, 2024
We are glad you enjoyed it! Thank you for the review, and please visit us again.

8/10 Good

Maurice

Stayed 1 night in Feb 2024
Response from Alex, Front Office Supervisor on Mar 23, 2024
Thank you for the kind review, we hope to see you again!

10/10 Excellent

Dana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place to stay. Everything is conveniently around the corner.
Stayed 2 nights in Feb 2024
Response from Alex, Front Office Supervisor on Feb 7, 2024
Thank you for taking the time to review! Happy to see you liked the location.

10/10 Excellent

Tessa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A great place to stay if you want to walk everywhere in Charlotte! Definitely recommend!
Stayed 2 nights in Feb 2024
Response from Alex, Front Office Supervisor on Feb 7, 2024
Thank you for taking the time to review! We are glad you liked it here, we also like being able to walk to what we need.

8/10 Good

jeffery

Business traveller
Liked: Staff & service, amenities
My room was wheelchair accessible but the door was damaged and did not close completely. Nice rooms with new upgrades.
Stayed 2 nights in Jan 2024
Response from Alex, Front Office Supervisor on Feb 3, 2024
Thank you for taking the time to give your feedback, we really appreciate it. We hope to see you again.

8/10 Good

Michael

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and up to date. We loved the area around the hotel. Lots of choices for dining, entertainment and walking around. Only complaint is the mattress was very uncomfortable and hard. Also we were on the 15th floor and the water took a very long time to heat up.
Response from Alex, Front Office Supervisor on Feb 3, 2024
Thank you for the feedback, we are glad you enjoyed your stay overall. Hope to see you again!

10/10 Excellent

Nancy, Durham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Alex, Front Office Supervisor on Feb 2, 2024
Thank you for taking the time to leave us a review, we hope to see you again!

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Right in the middle of everything. Easy walk to everything uptown.
Stayed 1 night in Jan 2024
Response from Alex, Front Office Supervisor on Jan 30, 2024
Thank you for the kind review! We are glad you enjoyed your stay, and hope to see you again.

2/10 Terrible

Amy

Travelled with family
Disliked: Cleanliness, property conditions & facilities
We arrived and were told there was no reservation under our confirmation number. I showed them my email and was told that my room had been cancelled? They were able to get me a room but I was charged $60 more than was originally reserved. I went to the front desk and they were able to credit back it to my bill. The rooms seemed nice but we soon found out that nothing worked and the room wasn't clean. My daughter took a shower and there was zero drainage. There were disgusting particles floating around along with hair, etc. We had to use all of our room towels to try and mop all of the excess water that came out onto the bathroom floor. After calling maintenance/housekeeping twice, and trying to scoop up the water with our ice bucket-45 minutes later they arrived. Housekeeping brought more towels and maintenance came with a giant shop vac. The water was sucked up but then I was told he'd need to get tools to clear out the drain. He left multiple times to get multiple tools over a two hour period. The electric snake/clog opener was extremely loud. Now it was 10pm and we just needed to sleep to be ready for competition early the next morning. The tech told me that the drain should be clear enough to at least have a very quick shower. Seriously? I just paid $250 for night and not able to relax for 5 minutes after a long car ride and now no shower either! The next morning we tried to shower and water was still overflowing in the bathroom. In additon, our HVAC unit was flooding!
Stayed 2 nights in Jan 2024
Response from Front Office on Jan 26, 2024
Thank you for your feedback

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our first time was made memorable by chantelle the bartender! She helped give us a night to remember
Stayed 1 night in Jan 2024
Response from Alex, Front Office Supervisor on Jan 26, 2024
Thank you for your feedback! We are glad one of our staff was able to make your stay special.

10/10 Excellent

Owen

Business traveller
Liked: Cleanliness, amenities
Convenient and clean.
Stayed 1 night in Jan 2024
Response from Alex, Front Office Supervisor on Jan 24, 2024
Thank you for the kind review. We hope to see you again.

8/10 Good

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Alex, Front Office Supervisor on Jan 24, 2024
Thank you for taking the time to leave us a review. We hope you enjoyed your stay with us.

10/10 Excellent

nicholas francis

Liked: Cleanliness, staff & service, property conditions & facilities
Very happy with my stay! Thankyou
Stayed 3 nights in Jan 2024
Response from Alex, Front Office Supervisor on Jan 24, 2024
We are glad to hear it, and appreciate you taking the time to let us know!

10/10 Excellent

William

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i suffered a medical emergency the 2nd night i was there. everyone was amazing quick thinking during the event but also afterwards. management and staff were so accomadating, kind and considerate. Thank you so much Willliam and Kim Roberts
Stayed 7 nights in Jan 2024
Response from Front Office Superviosr on Jan 24, 2024
We are just glad everything worked out in the end, and we were happy to be able to help.

10/10 Excellent

Jacob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed the night to go to the Tool concert and despite being swamped with people ready to check in at 4...the staff had everyone inside and warm, and checked in pretty quickly!! Definiteoy impressed!! They were all super nice, quick and helpful!! Definitely recommend this hotel!!!❤️
Stayed 1 night in Jan 2024
Response from Alex, Front Office Supervisor on Jan 24, 2024
Thank you so much for the kind words, we work hard to ensure that everyone has a comfortable experience. We are glad everything went well, and we hope to see you again!

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Alex, Front Office Supervisor on Jan 24, 2024
Thank you for the feedback, we really appreciate it!

10/10 Excellent

Dana Vinson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and super close to spectrum center
Stayed 1 night in Jan 2024
Response from Alex, Front Office Supervisor on Jan 24, 2024
We really appreciate the kind words about our staff! Please visit with us again.

10/10 Excellent

Eddie, Norwich

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the convention center.
Stayed 3 nights in Jan 2024
Response from Alex, Front Office Supervisor on Jan 22, 2024
We also think our location is pretty nice! Hope to see you again.