Balcony

Reviews of Four Points by Sheraton Charlotte

3 out of 5
Four Points by Sheraton Charlotte
315 E Woodlawn Rd, Charlotte, NC

Reviews

7.2

Good

Rating 10 - Excellent. 135 out of 371 reviews" "
Rating 8 - Good. 95 out of 371 reviews" "
Rating 6 - Okay. 46 out of 371 reviews" "
Rating 4 - Poor. 40 out of 371 reviews" "
Rating 2 - Terrible. 55 out of 371 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Dawud

Liked: Cleanliness, staff & service, property conditions & facilities
Relaxing and convenient.

2/10 Terrible

Rebecca

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Travelocity booked this property for me, but when I arrived, it was permanently closed. I had to hustle to find another hotel Bad on you Travelocity. I won't use your service again.
Stayed 1 night in Sep 2022

2/10 Terrible

Julie

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was closed
Stayed 1 night in Sep 2022

8/10 Good

Derriel

Business traveller
Liked: Cleanliness, staff & service, room comfort
I'd Stay Again
The aesthetics/decorum of the property are subpar but it was clean. The front desk staff was very polite, professional and friendly.
Stayed 2 nights in Aug 2022

2/10 Terrible

Patricia

Liked: Cleanliness
Disliked: Staff & service, amenities
Stayed 1 night in Jul 2022

10/10 Excellent

Susan

Stayed 1 night in Jul 2022

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Airport shuttle very helpful
Needed a hotel with an airport shuttle. Easy to get to/from CLT. Breakfast has eggs, sausage, oatmeal and fruit. Room wifi allowed me to keep up with work. Restaurants within walking distance.
Stayed 1 night in Jul 2022

10/10 Excellent

Beverly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in a good location near eating places. The room was clean and very comfortable. The front-desk staff was friendly and helpful. The hotel offered free shuttle service to the airport which I took advantage of. The driver was very friendly.
Stayed 1 night in Jun 2022

6/10 Okay

Brian

Disliked: Staff & service, property conditions & facilities
The room was ok, but online it said card would not be charged until you check in, the managers was charging peoples early and canceling reservations it cards not working. It clearly says online card will not be charge until you checkin, also pool was not working and our door seemed to be broken. This hotel seem to be in need of a lot of repairs, biggest disappointment was the pool not working but there were many other
Stayed 1 night in Jun 2022

4/10 Poor

Nick

Travelled with family
Disliked: Property conditions & facilities
Room 134 - Mold on the bathroom ceiling, door was reinforced after what I assume to be the door being kicked in at one point, bed seemed to be okay. There was a mobile police tower in the back parking lot which makes me feel break ins were a concern at one point. Didnt even try the pool while we were there. It looks great in pictures on the website but looks can be deceiving. I was definitely disappointed.
Stayed 2 nights in Jun 2022

4/10 Poor

Janice

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The ceiling had been patched due to a leak in the roof, and it the pop corn ( which shows the date since updated) was not put back on. The bed spread/ comforter was not washed. The bath room was very out dated. The hotel appeared run down. The area is not safe. The pool is detached from the hotel and in a unsafe area.
Stayed 1 night in Jun 2022

10/10 Excellent

Henry

Stayed 4 nights in Jun 2022

10/10 Excellent

Reba

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay at the Four Points by Sheraton was okay. The room was very clean and the bed was very comfortable. But the air
Stayed 1 night in Jun 2022

8/10 Good

Gloria

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Overall I liked this property. It was very clean, the staff was friendly and our stay was good. The only things I didn’t like was how small the double bed room and bathroom was, and also our room did not have a microwave or fridge.
Stayed 2 nights in Jun 2022

6/10 Okay

Parvati

Liked: Staff & service
Stayed 4 nights in Jun 2022

8/10 Good

Betty

Liked: Staff & service, amenities, property conditions & facilities
The Cafe finally open. Good
Stayed 7 nights in May 2022

8/10 Good

steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2022

2/10 Terrible

Jean

Stayed 2 nights in May 2022

8/10 Good

Kalah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was cool
Stayed 2 nights in Mar 2022

8/10 Good

Renee J

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a really nice hotel, staff was friendly and helpful. The worse part about the hotel was the pillows on the bed they are horrible!
Stayed 2 nights in Apr 2022

2/10 Terrible

Shalisa

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
I reserved my room and they double booked my room. They gave me a key card with an occupant already in the room. My whole team had problems. The room sink was stopped up, and nobody came to fix it.
Stayed 3 nights in Mar 2022

10/10 Excellent

April

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly & we were offered a free upgrade to a suite at check in. Our room was clean & spacious.The complimentary breakfast was good & convenient. The location of the rail/tram to the hotel was so convenient for an easy access to uptown. Places to eat, dine or shop were very near. I would stay here again if I'm in the Charlotte area.
Stayed 3 nights in Mar 2022

4/10 Poor

noverlys

Travelled with family
Disliked: Cleanliness, staff & service, amenities
The bathroom had mold and I found hair in the tub which is so unsanitary. I called 3 times prior to check in to get rooms next to each other since I was traveling with children and the hotel staff was rude and not accommodating.
Stayed 1 night in Mar 2022

4/10 Poor

Erin

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Mar 2022

10/10 Excellent

Kimberly

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
No bartender couldn't get drinks and breakfast wasn't good. Other than dat it was a clean and friendly hotel.
Stayed 1 night in Mar 2022

8/10 Good

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could use a little update,maybe a coat of fresh paint. It was very fresh smelling. And I just love the staff. I would definitely stay there again
Stayed 1 night in Mar 2022

10/10 Excellent

Brooke

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 2 nights in Mar 2022

2/10 Terrible

Easwaraiah

Disliked: Staff & service, amenities
It took 30 mins to check into my room. I forgot my phone charger in hotel and they can't find it. Someone took it and never returned to front desk. I didn't expect this from this kind of hotel. Very cheap.
Stayed 3 nights in Feb 2022

8/10 Good

Raymond

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Feb 2022

2/10 Terrible

demetrice

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First, my room wasn’t correct. I reserved a king size room but was only offered a double bed room. The smell of the room was awful. Housekeeping entered my room even tho we had the card on the door while we were gone. Will never go back.
Stayed 2 nights in Feb 2022

8/10 Good

Steven, Irmo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms, apparently recently renovated. Nice common areas, including a expansive fire pit area. Hot breakfast was abysmal, with little offerings. Scrambled eggs, turkey sausage patties, grits, hot oatmeal, bread slices, yogurt, and an orange juice dispenser. A cold waffle iron was shoved back against a wall where it appeared to be lonely. No pastry, fruit, cold cereal, milk, butter, etc. Staff was very cordial, even allowing an early check-in of several hours.
Stayed 1 night in Feb 2022

8/10 Good

SHATOYA

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Quiet nice and very clean
Stayed 2 nights in Feb 2022

8/10 Good

Bryan

Stayed 1 night in Apr 2020

2/10 Terrible

Karen

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor service and refusal to allow me to stay.
We had a miserable experience with Sheraton. We had been traveling all day, and due to flight delays we finally made it to the hotel just after 3 am, looking like the typical weary traveler that just needs to crawl into bed to get some rest. The front desk attendant quickly informed me I could not check in because the computers started auditing at 3 am. They refused to allow me to stay in the room I reserved, though it was empty and ready to receive. Front desk was not helpful in finding us a new place to stay and we had to frantically try and find a room elsewhere. We then hiked over half a mile to another hotel, basically took a nap and got up to catch our next flight. I’m extremely disappointed with my experience and won’t book with Sheraton ever again.
Stayed 1 night in Feb 2022

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Feb 2022

6/10 Okay

Michael

Stayed 2 nights in Jan 2022

2/10 Terrible

JIE

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2022

6/10 Okay

Roya

Business traveller
Disliked: Staff & service, amenities
Front desk employee was so mean. She checked in me a room and when I got to that room, I found out the room still not get clean. I went to front desk and try to let her know that they haven’t clean that room and she acting that she don’t understand me at all. She never said sorry or even apology. When I book my hotel they said hotel has a restaurant and bar but the bar and restaurant were close.
Stayed 2 nights in Jan 2022

8/10 Good

Whitney

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The day front desk staff was very friendly. The room was nice and clean. The bathroom was super small and could've been a bit cleaner than it was. Otherwise, everything was fine... 15 minutes from downtown.
Stayed 1 night in Jan 2022

10/10 Excellent

karen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
El lugar muy seguro, limpieza impecable y el personal muy amable
Stayed 1 night in Jan 2022

10/10 Excellent

Suzanne

Stayed 1 night in Jan 2022

10/10 Excellent

albert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Okay
Stayed 1 night in Jan 2022

10/10 Excellent

Brianne

Travelled with family, Business traveller
I enjoyed my time there! There was one minor issue with the tub and maintenance fixed it within the hour. Definitely would recommend
Stayed 2 nights in Jan 2022

10/10 Excellent

karl

Stayed 1 night in Jan 2022

6/10 Okay

Ryan

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2022

8/10 Good

Monica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Necessary stop over
Older property but very comfortable; rooms need a facelift but clean
Stayed 1 night in Jan 2022

6/10 Okay

Steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Very friendly staff! Hot breakfast did not happen due to the cook not showing up for work!
Stayed 1 night in Jan 2022

10/10 Excellent

Tyrell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely nice and my room was nice.
Stayed 2 nights in Jan 2022

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No restaurant or bar
This was a last minute booking when we changed travel plans to beat the snow coming to MD. I searched a place with free airport transfer, free breakfast, restaurant and bar - in hopes that the restaurant would be open later if there was a bar. There is no restaurant or bar! That show in the picture is present, but not functioning. The free breakfast was a to-go bag - not a hot breakfast.
Stayed 1 night in Jan 2022

4/10 Poor

Somxay

Disliked: Cleanliness, staff & service
Stayed 1 night in Dec 2021