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Reviews of Sonesta Select Charlotte University Research Park

3 out of 5
Sonesta Select Charlotte University Research Park
333 W Wt Harris Blvd, Charlotte, NC

Reviews

8.2

Very good

Rating 10 - Excellent. 490 out of 1003 reviews" "
Rating 8 - Good. 301 out of 1003 reviews" "
Rating 6 - Okay. 91 out of 1003 reviews" "
Rating 4 - Poor. 59 out of 1003 reviews" "
Rating 2 - Terrible. 62 out of 1003 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean quiet room
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 18, 2024
Daniel, thank you for your positive feedback. We're thrilled to hear that you found your room at Sonesta Select Charlotte University Research Park to be tidy and peaceful. Our team members work diligently to ensure our guests have an enjoyable stay. Thank you for choosing our hotel, and we look forward to welcoming you back in the future.

10/10 Excellent

Alison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and in a convenient location. The staff were nice and friendly. It was a good value. I would definitely stay again.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 16, 2024
Alison, the team at Sonesta Select Charlotte University Research Park appreciates your kind words about our clean space, efficient location, and friendly team members. We're excited to hear that you found great value in your stay with us. We look forward to seeing you again on your next visit.

6/10 Okay

Alfred

Business traveller
Property.was ok .. Heater/AC broken
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 13, 2024
Alfred, we regret to hear that you came across a few issues during your stay. Please accept our apologies for the inconvenience related to the temperature control system. Ensuring a comfortable stay for our guests is our utmost priority. Rest assured we have taken note of your feedback and shared it with the team to prevent any recurrences. Thank you for choosing us, we do hope you'll allow us another opportunity to associate with you on a future visit.

6/10 Okay

Rajesh, CARY

Disliked: Property conditions & facilities
Property elevator and hallways smelled bad like weed. Front desk was friendly? Room is clean.
Stayed 1 night in Feb 2024
Response from Customer Service on Apr 8, 2024
Rajesh, thank you for sharing your experience. It's regrettable to learn about the odor you experienced in the communal areas. While we pride ourselves for having friendly colleagues at the front desk and maintaining clean rooms, your feedback sheds light on an aspect we can work on improving. Rest assured, we will address your concern promptly. We hope you'd consider giving us another chance to serve you better in the future.

8/10 Good

Ariaine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fine. Had an issue with our initial room but they fixed it though we ended up with a king instead of two kings. Parking was not free as posted on the listing.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 26, 2024
Ariaine, thank you for sharing your feedback. We're glad to hear that the issue regarding your room was addressed timely, even though the room type was not exactly as you'd expected. We regret any confusion about the parking fees and we will look into the accuracy of the information presented. Your comments will help us enhance our guests' experience at Sonesta Select Charlotte University Research Park. We hope for another opportunity to exceed your expectations.

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved my stay here! Staff was welcoming and very helpful… I would definitely stay here again and I would definitely recommend staying here !
Stayed 4 nights in Mar 2024
Response from Customer Service on Mar 23, 2024
Craig, we're thrilled to hear you enjoyed your stay at the Sonesta Select Charlotte University Research Park. Recognition of our welcoming and helpful team members is especially appreciated. Your recommendation is the highest compliment. We're looking forward to welcoming you back on your next visit.

6/10 Okay

Mohamed

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 19, 2024
Mohamed, thank you for taking the time to rate Sonesta Select Charlotte University Research Park. It seems like we didn't quite reach your expectations and we appreciate your feedback. We continually strive to enhance the guest experience and your feedback is invaluable for us to achieve that. We would love the opportunity to better serve you in the future.

6/10 Okay

Samantha

Business traveller, Travelled with pets
Disliked: Amenities
Other guests were loud but cant control that. Ants in the room so dont leave any food items on tables. Hotels should not have carpet. Housekeeping only tried to come once.
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 15, 2024
Samantha, thank you for sharing your recent experience. We're sorry to hear about the disturbances from other guests, and apologize for any inconvenience with the cleanliness of your room. We maintain high standards for cleanliness, and your feedback is essential in helping to improve. Rest assured, we're always striving to offer comfortable and flawless stays. Regarding the frequency of housekeeping services, we'll certainly take your feedback into account when reviewing our schedule for guest rooms. Thank you again for choosing to stay with us, and we hope to give you a more seamless stay in the future.

8/10 Good

Devon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an amazing hotel being that i came from New York it was a little inconvenient because i wasn't driving must have a car took uber twice right up street spent 44 dollars. Bring everything withyou and its perfect customer service is amazing
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 12, 2024
Devon, thank you for sharing your experience at Sonesta Select Charlotte University Research Park. It's rewarding to hear that our hotel met your expectations, yet it seems the location posed some challenges due to your transportation preferences. We genuinely value your feedback, it allows us to serve future guests better. We're equally thrilled to know our team members were able to provide you with excellent customer service. Looking forward to having you stay with us again.

2/10 Terrible

Mary

Stayed 2 nights in Feb 2024
Response from Customer Service on Mar 11, 2024
Mary, we regret to learn that your recent stay didn't meet your expectations. As we are constantly aiming for improvement, your feedback is instrumental. We hope to have another chance in the future to offer you a more satisfactory experience.

8/10 Good

Kenneth

Stayed 1 night in Mar 2024
Response from Customer Service on Mar 29, 2024
Kenneth, thank you for your rating of Sonesta Select Charlotte University Research Park. We're glad to see you had an enjoyable stay with us. If you have any further feedback, we'd be delighted to hear it to continue improving our guests' experience. We hope to welcome you back in the future!

4/10 Poor

Rosalyn

Stayed 4 nights in Feb 2024
Response from Customer Service on Mar 25, 2024
We appreciate the feedback, Rosalyn.We're disappointed to hear you were dissatisfied with your recent stay. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.

6/10 Okay

Ligia

Travelled with family
Disliked: Cleanliness, property conditions & facilities
When we arrived the first thing we noticed was a note that was posted with a guys face stating that if you saw him call the police. We get to our room and it smelled of weed very strongly. That smell continued until the next day. It filtered through the door into our room from another room. There was a piece of a dirty brush on the floor. Then when we went to get dinner some scary looking lady approached us asking for money. The elevator makes a horrible sound and sometimes feels like it's just going to drop. I booked this hotel because it stated it had breakfast included and of course when I ask about it the next day I am simply told they do not have breakfast. The outside was disgusting with trash around the parking lot. On the upside, there are lots of places to eat close by and the beds were comfortable. Needless to say I will not be returning.
Stayed 3 nights in Feb 2024
Response from Customer Service on Mar 4, 2024
Ligia, we regret to hear of your concerns during your stay with us. We understand that encountering unfamiliar faces and experiencing lingering odors from nearby rooms was less than ideal. We assure you that our team members are vigilant about maintaining a secure environment for our guests.We apologize for any misunderstanding about our breakfast offerings and assure you the information provided online about our amenities should always be up to date. We're disheartened to learn about your remarks concerning the cleanliness of the exterior and will pass this on to the relevant team.Despite these challenges, we're pleased that you found our convenient location and comfortable beds to your liking. We respect your decision, however if you change your mind, we'll welcome an opportunity to deliver a much more satisfying experience.

10/10 Excellent

Thomas

Good service
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 4, 2024
Thomas, we're elated to know that you found the service at Sonesta Select Charlotte University Research Park to be up to your satisfaction. We thank you for highlighting our team's effort in providing good service. Rest assured, we are committed to ensuring a pleasant stay for our guests. We look forward to welcoming you back soon.

8/10 Good

Daniel

Business traveller
Liked: Property conditions & facilities
Hallways to rooms were filthy! Bathroom sink fixture was almost falling off sink as it was so loose
Stayed 2 nights in Feb 2024
Response from Customer Service on Mar 1, 2024
Daniel, thank you for taking the time to share your feedback. It's disappointing to hear about your observations concerning the cleanliness of our hallways and the maintenance in the bathroom. At Sonesta Select Charlotte University Research Park, we strive for impeccable service, and your comments will be used to improve. We hope you enjoyed other aspects of your stay and that you will give us another opportunity to serve you better in the future.

6/10 Okay

Haley

Business traveller
Disliked: Amenities
The one thing is the site says they have airport shuttle and they dont.
Stayed 3 nights in Feb 2024
Response from Customer Service on Mar 1, 2024
Haley, it's disappointing to learn there was some confusion regarding airport transportation. We strive to ensure our guests are well-informed about the services we offer. Your feedback is well-accepted and will aid us in improving our communication and service details. We appreciate you choosing to stay with us and would love another opportunity to exceed your expectations.

2/10 Terrible

Johnny

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
This was by far the worst hotel experience I ever had. At check in we were informed that there is a five dollar charge for the privilege of parking in a hotel that I'm paying to stay at. The bed was the hardest mattress I have every slept on. The website shows the bathroom has a wand shower head but it has a regular shower head. No continental breakfast as shown on the website. No hair dryer. After 10 PM someone kept knocking on our door. When I called the front desk the guy laughed and said it's just someone lost. The next morning when I told the front desk about it, the lady laughed . Defiantly stay far away from this hotel
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 28, 2024
Johnny, it's concerning to hear your experience fell short of expectations. We regret the inconvenience caused by the parking fee and the discomfort from the mattress. Our aim is to make your stay as comfy as possible. We take your feedback about the shower head, breakfast, and hair dryer very seriously. Lastly, we understand the importance of peace of mind and security during the night, and we are addressing your concerns with the relevant team members. We always strive to improve and hope to have the opportunity to provide a more positive experience in the future.

8/10 Good

Dillyn

Travelled with partner
Liked: Cleanliness
Everything was pretty standard, my only complaint is that housekeeping woke us up at 8:30AM despite us having a tag on the door.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 26, 2024
Dillyn, we're glad to hear that your stay at Sonesta Select Charlotte University Research Park met your expectations for the most part. Your feedback on the disturbance in the morning is appreciated. We've noted your comments and they will be shared to ensure we continue to improve our guest experience. We hope you'll choose to stay with us again in the future.

10/10 Excellent

Edgar

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Neep to speed up the check in service.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 26, 2024
Edgar, we appreciate your feedback regarding your stay at Sonesta Select Charlotte University Research Park. Your comments about the check-in process are noted as we continually strive to enhance our guest experience. Thank you for choosing us and we hope to welcome you back soon.

8/10 Good

Dakota

Stayed 1 night in Feb 2024
Response from Customer Service on Mar 21, 2024
Dakota, it's wonderful to know you had a favourable stay at Sonesta Select Charlotte University Research Park. Our goal is to provide our guests with an excellent experience. We are glad to see we accomplished that during your visit. Do consider us on your next trip to Charlotte. We're looking forward to it!

6/10 Okay

Daniel

Business traveller
Nice location and well maintained for what they have to work with. Really needs updating. Open the bar. Get friendly front desk staff!
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 17, 2024
Daniel, it's pleasing to read that you found our location convenient and the property to be well-cared for. Your comments about the friendliness of our front desk team have also been duly noted. Meanwhile, we always aim to ensure our facilities meet our guests' needs. We understand your suggestions regarding potential updates and enhancing the atmosphere in our bar area. We're constantly striving to provide a memorable stay and your feedback will assist in this process. Thank you for choosing our hotel and we hope to welcome you back in the future.

2/10 Terrible

Filip

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were there and it was very dirty, also we heard wierd noises from other rooms. We didn't stay there, just left and find other accommadation!
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 8, 2024
Filip, it's disappointing to hear about your recent experience. Sincere apologies for any concerns you had about cleanliness and noise. These observations are definitely unusual and not typical for guests. Your feedback will serve as a guide for improvements. Should you return in the future, we're certain you'll have a better experience.

10/10 Excellent

Casandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Look above
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 5, 2024
Thanks for the amazing rating, Casandra!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Sonesta Select Charlotte University Research Park!

6/10 Okay

Lee

Liked: Staff & service
Disliked: Property conditions & facilities
It’s definitely a 2-star hotel. I had a room that had a lampshade that looked like it had been crumpled, I had a tub that was unclean and had hair in it. Another room had not been vacuumed, there was candy in a corner. Clearly housekeeping staff was not doing their job. Employees at front desk wore far too much cologne/perfume. Overall the hotel needs a complete update.
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 26, 2024
Lee, thank you for providing your feedback about your recent stay. We regret the appearance of the certain elements in the room was not up to par, and we also apologize for any cleanliness concerns during your visit. Service quality is crucial to us and your comments indicate areas where we can focus on improvement. Regarding the fragrance situation at reception, we'll address this delicately with our colleagues to ensure everyone's comfort. Please rest assured, we continually strive towards evolving our accommodations based on guest feedback like yours. We hope to have the chance to offer you a more fulfilling stay next time.

10/10 Excellent

Eunice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was around so anything rather you are walking or in a car. I live this place an the people was so welcoming
Stayed 3 nights in Jan 2024
Response from Customer Service on Jan 22, 2024
Eunice, it's wonderful to hear you enjoyed your stay at the Sonesta Select Charlotte University Research Park. We're delighted that our welcoming team members and our convenient location enriched your visit. We can't wait to host you again in the future!

10/10 Excellent

Alyson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful plaza across the street and restaurants
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 16, 2024
Alyson, we're thrilled that you enjoyed the serenity of the nearby square and diverse dining options during your stay at Sonesta Select Charlotte University Research Park. Your positive comments are truly appreciated. We hope to welcome you back in the future.

6/10 Okay

Verified traveller

My Stay
It was so-so, average. I was bothered by the carpeting. There were some small areas that had been neglected like the window sill and a corner near the window that had candy in it. The television definitely needs updating also the channels were limited and I was told that it was satellite however I was never able to get it. No bugs though😀
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 14, 2024
We appreciate your feedback. It's unfortunate to hear that certain aspects of your stay didn't fully meet your expectations. Your comments about the cleanliness and the room's amenities, particularly the carpet and TV, are duly noted. We strive to rectify any shortcomings to improve the overall guest experience. However, we're glad that you didn't experience any issues with unwanted critters. Your input will guide our improvement efforts and we hope for a chance to provide a better experience in the future.

8/10 Good

richard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Would have got 5 ☆, but didnt offer continental breakfast, and had hidden fee for parking.
Stayed 2 nights in Dec 2023
Response from Customer Service on Jan 13, 2024
Richard, it's wonderful to see you've had a largely positive experience at the Sonesta Select Charlotte University Research Park. We also appreciate your feedback regarding breakfast and parking, as it helps us improve. We strive to be as transparent as possible when it comes to all our additional fees, so regret if this didn't come across during your stay. Nevertheless, thank you again for choosing our hotel and we hope to welcome you back in the future.

6/10 Okay

Eric

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
So So
The beds were comfortable and the room was decent size. The staff was helpful and knowledgeable not much more to compliment about.
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 8, 2024
Eric, we appreciate you taking the time to share your thoughts. It's great to know that you found comfort in our beds, appreciated the size of the room, and regarded our dedicated team members as helpful and knowledgeable. We always strive to exceed expectations and it sounds like there's more we can do to enhance your stay in the future. We would appreciate hearing more details about what could have made your visit more fulfilling.

8/10 Good

Christie

Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 25, 2024
Christie, it's splendid to see that your recent stay at Sonesta Select Charlotte University Research Park was enjoyable. We appreciate your high-rating and we are thrilled to have been your choice. We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Nekisha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 31, 2023
Thank you for the wonderful rating, Nekisha!It's fantastic you enjoyed your time at Sonesta Select Charlotte University Research Park so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

8/10 Good

Don

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet
Hotel was clean and quiet just how I like them to be. It’s close by some restaurants gas station a few miles away (10 mins.)
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 22, 2023
Don, thank you for your positive feedback on The Sonesta Select Charlotte University Research Park. We're thrilled to hear you appreciated our serene and pristine environment, as well as the convenience of nearby amenities. We hope you choose us again on your next visit to the area.

2/10 Terrible

Tommy

Disliked: Staff & service, amenities
The young man I met on arrival was very pleasant and helpful but I was not pleased with the room set up. Oreo cookie crumbs on the floor, layout of room, bathroom had no enclosed shower and the sink Was too small to lay your toiletries. The straw that broke the camels back was,I paid $32.00 a day for a continental breakfast and it was a few parties,cereal and bagels on a buggy behind the check in counter. I paid for 3 nights and stayed one night with no refund. Don’t go there!
Stayed 3 nights in Dec 2023
Response from Customer Service on Dec 20, 2023
Tommy, it's regrettable to hear that your stay did not meet your expectations. It's wonderful to hear positive words about our team member who assisted you upon arrival. We're however disheartened to understand there were concerns with your room. We continually aim to provide a clean and comfortable space for our guests. We also take note of your points about the breakfast offering. We understand it can be frustrating when things don't align with expectations and we're sorry for any disappointment this may have caused. We do hope for another opportunity to better cater to your needs in the future.

10/10 Excellent

Marina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast option is no longer offered but was advertised when we booked the hotel
Stayed 3 nights in Dec 2023
Response from Customer Service on Dec 17, 2023
Thanks for the outstanding rating, Marina!We're delighted your time at Sonesta Select Charlotte University Research Park was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

4/10 Poor

Monica

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extreme rude
New attendants are not customers friendly. The two Hispanic hostess up from started speaking in Spanish after I asked a question to one of them. They did this several times. They didn't know that I understood Spanish....extremely rude.
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 16, 2023
Monica, we're saddened to hear about your recent experience. Interaction with our team members is an area we take very seriously. It's disappointing to hear they did not live up to our usual high standards. Rest assured, your comments will be used as a learning opportunity to improve our service. We hope for the chance to restore your faith in our establishment in the future.

10/10 Excellent

James

Tv was really small
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 12, 2023
James, the team at Sonesta Select Charlotte University Research Park is delighted to hear that your stay earned a strong rating. We appreciate hearing your observation about the TV size. Your feedback provides a valuable perspective that will assist us in continually improving our guest experience. We look forward to welcoming you back in the future.

6/10 Okay

Donisha

nice stay for me time
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 11, 2023
We appreciate the feedback, Donisha.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

8/10 Good

Rochelle

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Good nights sleep
Response from Customer Service on Feb 7, 2024
Rochelle, it's a pleasure to read that you had a restful experience at Sonesta Select Charlotte University Research Park. We truly appreciate your comments and hope to welcome you back soon.

2/10 Terrible

Micheal L, Kinston

Travelled with partner
No breakfast but advertise like they have it that was the only reason why I booked it there
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 6, 2023
Micheal, we regret to learn that the breakfast offerings did not match your expectations. Though we do indicate our current amenities online, the update in service may not have been clear. This is certainly an area we will review to ensure clarity. We appreciate your understanding and wish that any future reservations meet all your criteria.

10/10 Excellent

Essence

Liked: Property conditions & facilities
Great stay for a great price!
Great stay for a great price. Easy check in and out. My only gripe is the air was stuffy because the system wasn’t running when we entered the room. Other than that bed was comfy.
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 6, 2023
Essence, your feedback is invaluable and the team at Sonesta Select Charlotte University Research Park is thrilled you had a great stay. We're glad to hear the check-in and check-out processes were seamless and you found our beds comfortable. We take note of your comment about the room temperature and will aim to ensure a more welcoming ambiance on your future visits. Your satisfaction is our number one concern. We look forward to your next stay.

6/10 Okay

Colleen

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
I had booked a King deluxe called and confirmed earlier in the day when I checked in I was given a room with 2 queen beds; told theu were out of kings.
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 6, 2023
Colleen, we appreciate your feedback. It seems there may have been a mix-up with your preferred room type at check-in. Our team always strives to accommodate our guests' requests to the best of their ability. Please be assured that this is not typical of the experiences we aim to provide. We hope for another chance to make your future stays seamless and meet your expectations.

10/10 Excellent

Branden

Business traveller, Travelled with partner
Liked: Property conditions & facilities
Comfortable
Stayed 1 night in Nov 2023
Response from Customer Service on Dec 6, 2023
Branden, we're thrilled to hear you found comfort at Sonesta Select Charlotte University Research Park. Thank you for taking the time to share your experience. We strive to consistently provide a relaxing environment for our guests. We look forward to welcoming you back on your next visit.

2/10 Terrible

Tyree

Stayed 2 nights in Nov 2023
Response from Customer Service on Dec 20, 2023
Tyree, it seems your experience did not meet your expectations. We deeply regret any inconvenience during your stay and appreciate your feedback as it helps us continually improve. We hope we have another opportunity to provide you with a better experience in the future.

2/10 Terrible

Aliyah

Stayed 1 night in Nov 2023
Response from Customer Service on Dec 20, 2023
Aliyah, it's unfortunate to hear about your experience. Even minimal feedback is meaningful and we'll ensure that your rating is taken into serious consideration in our continuous efforts to improve guest satisfaction. We would value a second chance to impress you.

6/10 Okay

Zola

Liked: Cleanliness, staff & service
It’s in a nice area but a lil dirty
Stayed 2 nights in Nov 2023
Response from Customer Service on Nov 28, 2023
Zola, we appreciate your feedback. We're glad you found our location to your liking. Regarding the cleanliness, we take your comments seriously as a clean environment is a top priority. Rest assured, our team members strive to uphold the high standards we set for our property. We hope for an opportunity to serve you again.

8/10 Good

Taran

Liked: Staff & service
Stayed 2 nights in Nov 2023
Response from Customer Service on Dec 17, 2023
Thank you for the 4-star rating, Taran!We are delighted to see that you had a wonderful time at Sonesta Select Charlotte University Research Park. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick check in, helpful front desk.
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 28, 2023
James, we're thrilled to hear that you had a seamless check-in experience at Sonesta Select Charlotte University Research Park. It's wonderful that our front desk team members were able to assist you in a manner that made your stay enjoyable. Thank you for choosing us and sharing your review. We look forward to welcoming you back in the future.

8/10 Good

Jasmine

Stayed 4 nights in Nov 2023
Response from Customer Service on Dec 16, 2023
Jasmine, we appreciate you staying at Sonesta Select Charlotte University Research Park and taking the time to leave us a rating on Expedia. It's always a pleasure to hear from our valued guests. Should you have any further comments or suggestions that might help us improve, please don't hesitate to share. We hope to have another opportunity to serve you in the future!

2/10 Terrible

Keno

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
This what not what we expected. Trust me we will not be back. There were condoms in the drawer. The staff was not friendly and they made stole my AirPods
Stayed 2 nights in Nov 2023
Response from Customer Service on Nov 29, 2023
Hello Keno,We're truly sorry to hear about your disappointing experience with us, and we appreciate you bringing this to our attention. We take feedback seriously and would like to address your concerns.We kindly ask you to reach out to us directly so we can investigate this matter further and make things right. Your satisfaction is important to us, and we want to ensure that your concerns are addressed appropriately. Please contact us at your earliest convenience.We hope to have the opportunity to regain your trust and provide you with a more positive experience in the future.

4/10 Poor

Janita

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 22, 2023
Janita, it's disappointing to hear your recent stay with us didn't meet your expectations. We continuously strive to improve our guest experience and would appreciate any specific feedback you have regarding your stay. We hope for a chance to serve you better in the future.