Commodité de l’hébergement
Vérifier la disponibilité

Courtyard by Marriott Charlotte Gastonia – Avis

3 out of 5
Courtyard by Marriott Charlotte Gastonia
1856 Remount Road, Gastonia, NC

Avis

7,4

Bien

Note de 10 – Excellent, d’après 422 avis sur 1004." "
Note de 8 – Bien, d’après 200 avis sur 1004." "
Note de 6 – Acceptable, d’après 127 avis sur 1004." "
Note de 4 – Médiocre, d’après 120 avis sur 1004." "
Note de 2 – Terrible, d’après 135 avis sur 1004." "

7,8/10

Propreté

8,2/10

Service et personnel

7,0/10

Commodités

7,6/10

État et installations de l’hébergement

7,4/10

Écoresponsabilité

Avis

6/10 – Acceptable

Tina

Voyage en famille
Points forts : Propreté, état et installations de l’hébergement
Points faibles : Commodités
The rooms didnt have microwave, iron, had coffee in room but no sugar or cream. There was nobody at front desk majority of the time
Séjour de 2 nuits en mai 2024

8/10 – Bien

Tempie

Voyage de couple
Points forts : Propreté, service et personnel et commodités.
Hotel was clean and convient for our stay
Séjour de 2 nuits en mai 2024

2/10 – Terrible

Zoided

Voyage en famille, Voyage d’affaires
Points forts : Propreté, commodités
Points faibles : Service et personnel, état et installations de l’hébergement
Trash
Séjour de 2 nuits en mai 2024
General Manager a répondu le 21 mai 2024
Thank you for being our guest recently. We sincerely regret to learn of your disappointment with your experience. If you have any suggestions for areas in which we can look to make improvements for the future, please don't hesitate to reach out to us offline. Take care, and we hope to hear from you soon.Sincerely,Monika FaulknerAssistant General Manager

2/10 – Terrible

MEREDITH

Terrible for clean
Séjour de 1 nuit en mai 2024
General Manager a répondu le 13 mai 2024
Dear Meredith, We're truly sorry to hear about your stay. Providing a clean and comfortable environment is essential to us, and we regret that we did not meet your expectations. Your feedback is invaluable, and we'll address this issue with our housekeeping team to ensure it doesn't happen again. We hope you'll consider giving us another chance to provide you with the exceptional experience you deserve.Sincerely,Monika FaulknerAssistant General Manager

2/10 – Terrible

Melonee

Voyage de couple
Points faibles : Propreté, commodités et état et installations de l’hébergement.
The room was a hair away from being sleazy.
Séjour de 2 nuits en mai 2024
General Manager a répondu le 13 mai 2024
Dear Melonee,Feedback from our guests is always appreciated as it helps us improve. Please accept our apologies for any concerns about the appearance of the rooms. Your comments will be shared with our team for further review. Should you be in the area again, we hope you'll consider coming back to see us.Sincerely,Monika FaulknerAssistant General Manager

10/10 – Excellent

Peter

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I appreciate it my stay at the courtyard for the fact that the people of the staff were very polite helpful and kind. The cleaning staff was very careful and polite when communicating with the people in the room for any of their needs or for cleaning and the room was very clean and comfortable. This was the first time that I accepted a room near the elevator because the elevator was very silent and not noisy as I have noted in other hotels where I had to move my room. All in all my stay was good and it's obvious that the planners who located the hotel had it on a road which did not have much traffic at all which was greatly appreciated. If I were to recommend a hotel to a person coming to the Charlotte area I definitely would recommend the courtyard. Upon leaving I noted that my invoice was correct and there were no surprises which also was a plus. I trust that this review will be helpful to people who are looking for a hotel room in the Gastonia area of Charlotte where this hotel is located
Séjour de 2 nuits en mai 2024
General Manager a répondu le 13 mai 2024
Dear Peter,It was a pleasure hosting you at Courtyard by Marriott Charlotte Gastonia! We're glad our friendly staff and clean, quiet rooms impressed you. Thank you for the kind review and recommendation. Please come see us again soon.Sincerely,Monika FaulknerAssistant General Manager

2/10 – Terrible

Tamya

Voyage en famille avec de jeunes enfants
Points forts : État et installations de l’hébergement
Points faibles : Propreté, service et personnel et commodités.
The reception lady was very rude 😒 and the didn't have any towels at rugs.. also no pool towels and the pull out bed didn't have the correct size or have sheets.
Séjour de 1 nuit en mai 2024
General Manager a répondu le 8 mai 2024
Dear Tamya,Thank you for taking a moment to provide your review. We are disappointed to hear about your experience with our front desk service and the lack of towels and sheets. Your feedback is valuable to us as we strive to provide all guests with a seamless visit, and we will address these concerns promptly. We hope to have an opportunity to welcome you back soon to change your perceptions.Sincerely,Monika FaulknerAssistant General Manager

10/10 – Excellent

Angela

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en avril 2024
Ziad a répondu le 19 mai 2024
Thank you

10/10 – Excellent

Terence, Cameron

Séjour de 1 nuit en avril 2024

8/10 – Bien

Denis

Points forts : Propreté, service et personnel
Séjour de 3 nuits en avril 2024
Ziad a répondu le 19 mai 2024
Thank you

6/10 – Acceptable

Jamie

Our room flooded.
Séjour de 3 nuits en avril 2024
General Manager a répondu le 1 mai 2024
Dear Jamie,We appreciate your feedback, and we're happy to see aspects of your stay were pleasant. However, we apologize for any issues with the room, and we'll be sure to follow up with our maintenance staff about this. If you're in the area again, please consider coming back to see us.Sincerely,Monika FaulknerAssistant General Manager

2/10 – Terrible

ThanhThuy

Voyage d’affaires
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I would not recommend anyone staying there. The rooms are old, filthy and smells like urine probably due to the dog-friendly environment. The small fridge doesn’t work half of the time and of course, there’s no microwave. Also, with me being a night shift RN, I’d normally pay for one night early, go into work and in return, I’d ask for late checkouts around 4pm, especially being a weekly loyal customer for months….but apparently, half of the time I get harassed and “barged in” by EVS around 12pm without knocking (even though they “agreed” to work with me). Since they’re not valuing my long-term business, I wouldn’t recommend a business that has no compassion or loyalty to their customers.
Séjour de 2 nuits en avril 2024
General Manager a répondu le 25 avr. 2024
Dear ThanhThuy,Thank you for providing your constructive feedback. We're grateful to have hosted you, but we're disappointed to have fallen short of your expectations. Please accept our apologies for any miscommunication regarding your check-out time. Rest assured, our housekeeping team will review your comments and strive to keep our accommodations fresh and clean. We hope to have an opportunity to show you how we've improved.Sincerely,Monika FaulknerAssistant General Manager

10/10 – Excellent

Ashley

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Our room was very clean and spacious. We had plenty of linens and our shower had great water pressure. I would definitely stay here again!
Séjour de 1 nuit en avril 2024
General Manager a répondu le 25 avr. 2024
Dear Ashley,Thank you for taking the time to provide your gracious review of Courtyard by Marriott Charlotte Gastonia. It is wonderful to hear you enjoyed your clean and accommodating room and that the shower was soothing. We are grateful for your recommendation and look forward to your next visit with us.Sincerely,Monika FaulknerAssistant General Manager

10/10 – Excellent

Aleksandra

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Very nice and quiet place
Séjour de 1 nuit en avril 2024
General Manager a répondu le 25 avr. 2024
Dear Aleksandra,Thank you so much for the five-star review. It's so great to hear you had such a peaceful stay with us, and we hope you'll consider visiting us again soon.Sincerely,Monika FaulknerAssistant General Manager

10/10 – Excellent

Earl

Séjour de 1 nuit en avril 2024
Ziad a répondu le 19 mai 2024
Thank you

2/10 – Terrible

ThanhThuy

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
Ziad a répondu le 19 mai 2024
Thank you

10/10 – Excellent

Sandra

Séjour de 1 nuit en avril 2024
Ziad a répondu le 19 mai 2024
Thank you

6/10 – Acceptable

Peter

Séjour de 2 nuits en avril 2024
Ziad a répondu le 19 mai 2024
Thank you

10/10 – Excellent

Joseph

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Ver friendly staff and a very clean hotel. The showers have two heads and they are amazing!! There is a $50 hold for incidentals.
Séjour de 2 nuits en avril 2024
General Manager a répondu le 18 avr. 2024
Dear Joseph,Thank you for taking the time to provide a review of Courtyard by Marriott Charlotte Gastonia. It is delightful to hear that you enjoyed the cleanliness, accommodating staff, and our relaxing showers. We look forward to you staying with us again.

10/10 – Excellent

Brittany

I enjoyed my stay
Séjour de 2 nuits en avril 2024
Ziad a répondu le 19 mai 2024
Thank you

10/10 – Excellent

Nicole

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We arrived late and so the room we originally reserved wasn’t available but Napoleon made sure we were taken care of. The room we ended up in was very spacious with a private balcony. My favorite part, besides the welcome massage on the TVs (😊) was the double shower head and mounted shampoo, conditioner, and body wash bottles. So convenient and the water pressure was great so I almost felt I was getting a massage!
Séjour de 1 nuit en avril 2024
Ziad a répondu le 19 mai 2024
Thank you

10/10 – Excellent

Mark

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Everything was clean, and in excellent working order. Very comfortable stay!
Séjour de 1 nuit en avril 2024
Ziad a répondu le 19 mai 2024
Thank you

10/10 – Excellent

Diamond

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The stay was great , staff was very friendly and helpful . I just wish she hot tub actually worked but other than that great all around great
Séjour de 4 nuits en avril 2024
Ziad a répondu le 19 mai 2024
Thank you

8/10 – Bien

Aretha, KILLEEN

Séjour de 1 nuit en avril 2024
Ziad a répondu le 19 mai 2024
Thank you

10/10 – Excellent

Shilon

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Hotel and property are beautiful, love the scenery and the view from my window.
Séjour de 1 nuit en avril 2024
Ziad a répondu le 19 mai 2024
Thank you

10/10 – Excellent

Dylan

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Real comfortable place to stay and the staff was super friendly and helpful
Séjour de 1 nuit en mars 2024
Ziad a répondu le 19 mai 2024
Thank you

8/10 – Bien

ALTARIQ, Paramus

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It was quieter than usually being that it’s directly off the interstate
Séjour de 2 nuits en mars 2024
Ziad a répondu le 19 mai 2024
Thank you

10/10 – Excellent

Amanda

Séjour de 3 nuits en mars 2024
ziad a répondu le 19 mai 2024
Thank you

10/10 – Excellent

Tyra

Séjour de 1 nuit en mars 2024
Ziad a répondu le 19 mai 2024
Thank you

10/10 – Excellent

Miguel, Valrico

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en mars 2024
Ziad a répondu le 19 mai 2024
Thank you

4/10 – Médiocre

Brad

Room wasn't fully clean. Found cracker wrappers by the bed side among other things. Hot tub was not working at the time of this stay, all but 1 jet was broken. Walls were pretty thin, was woken up several times one night from people a floor or two up having an argument.
Séjour de 2 nuits en mars 2024
Ziad a répondu le 19 mai 2024
Thank you

8/10 – Bien

AdrianLakeisha

Voyage de couple, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Stay was good, Hotel was decent for our short stay. We just stayed for 1 night, left really early to go to the airport. Sink was stopped up.
Séjour de 1 nuit en mars 2024
Ziad a répondu le 19 mai 2024
Thank you

4/10 – Médiocre

Jacqulyne, Lebanon

Séjour de 3 nuits en mars 2024
Ziad a répondu le 19 mai 2024
Thank you

4/10 – Médiocre

Michael

Voyage d’affaires
Good location
Séjour de 1 nuit en mars 2024
Ziad a répondu le 19 mai 2024
Thank you

6/10 – Acceptable

Shayna

Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
Séjour de 4 nuits en mars 2024
Ziad a répondu le 19 mai 2024
Thank you

8/10 – Bien

Kiarrah

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en février 2024
Ziad a répondu le 19 mai 2024
Thank you

6/10 – Acceptable

Twyla

Voyage en famille
Points forts : Service et personnel
Rooms had a odor of mildew.
Séjour de 1 nuit en décembre 2023
Ziad a répondu le 19 mai 2024
Thank you

10/10 – Excellent

Derek

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff is very friendly and the room seemed very clean. I really liked the shower. When I came home from my last visit, I ordered the same shower head for my home.
Séjour de 2 nuits en mars 2024

4/10 – Médiocre

jerome

Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
Points faibles : Service et personnel
housekeeping service.
Séjour de 5 nuits en mars 2024

8/10 – Bien

Chad

Points forts : Propreté, état et installations de l’hébergement
Points faibles : Commodités
There wasnt a fridge or microwave in my room but other than that great experience queit nice big rooms
Séjour de 1 nuit en mars 2024

10/10 – Excellent

shanika

Points forts : Propreté, état et installations de l’hébergement
Séjour de 1 nuit en mars 2024

4/10 – Médiocre

Aretha

Voyage d’affaires
Points faibles : Commodités, état et installations de l’hébergement
The room ceiling must of have a previous leak and the ceiling was stained and paint chipping from the ceiling. I was there for six days and was told housekeeping don’t clean the rooms everyday. The bathroom wasn’t clean properly from the first day. I had to buy cleaning products and clean the bathroom. Then when I asked front desk to have someone clean just the bathroom the following two days housekeeping did come but that bathroom was not cleaned and the towels were just changed and they did make the bed. The toilet keep running had to request twice that it needed to be fix. Requested a new room on day two and was told no other rooms were available with a balcony.
Séjour de 6 nuits en mars 2024

8/10 – Bien

Charmiqua

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Room was clean and the staff was amazing.
Séjour de 1 nuit en mars 2024

2/10 – Terrible

william

Voyage en famille
Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
A lady who apparently stays here long term, let her dog 💩 out by the fire pit 2 times. Instead of cleaning up after her dog, she just continued to talk bad about the facility. We tried to get in the hot tub 3 different times but, it was constantly filled with kids. The toilet was dirty, so we did not use it. The tub stopper was stuck in the closet position,we had to prop it open just to shower. We had to call the desk to get someone to fix our TV, but after he left, it still would not work. (Pandora) We paid for breakfast,but when we went down there to eat, nobody was serving food. We have stayed at Bonvoy Marriott before in other locations, but this was by far the worst trip.
Séjour de 1 nuit en mars 2024

10/10 – Excellent

Justin

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great place
Séjour de 1 nuit en mars 2024

4/10 – Médiocre

DaLania

Séjour de 1 nuit en mars 2024
Ziad a répondu le 19 mai 2024
Thank you

10/10 – Excellent

Aaron

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
We loved it. Definitely be back again
Séjour de 1 nuit en mars 2024

2/10 – Terrible

Tanesha

Séjour de 1 nuit en mars 2024
Ziad a répondu le 19 mai 2024
Thank you

10/10 – Excellent

Mimi

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very nice place
Séjour de 1 nuit en mars 2024

10/10 – Excellent

EDDY

Voyage de couple
Points forts : Commodités
It was a great stay
Séjour de 3 nuits en février 2024