Exterior

Reviews of Hampton Inn Winfield/teays Valley

3 out of 5
Hampton Inn Winfield/teays Valley
511 State Route 34, Hurricane, WV

Reviews

8.8

Excellent

Rating 10 - Excellent. 140 out of 245 reviews" "
Rating 8 - Good. 74 out of 245 reviews" "
Rating 6 - Okay. 18 out of 245 reviews" "
Rating 4 - Poor. 7 out of 245 reviews" "
Rating 2 - Terrible. 6 out of 245 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Amy

Ok stay
Stayed 1 night in Feb 2024
Response from Sarah Holliday on Feb 26, 2024
Thank you for taking the time to review your stay. We appreciate your feedback and hope to have the opportunity to provide you with an exceptional stay in the future.

8/10 Good

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and great staff.
Stayed 2 nights in Feb 2024
Response from Sarah Holliday on Feb 12, 2024
Thank you for being our guest. We are glad you found our location convenient and our staff friendly. We hope to welcome you back in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only reason I stayed here is because of the Tesla chargers that were in stalled for it's customer's. Thank you!!
Stayed 1 night in Dec 2023
Response from Sarah Holliday on Jan 5, 2024
Thank you for being our guest. We are happy to be able to meet your traveling needs. We hope to welcome you back the next time you are in the area.

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you!
Stayed 1 night in Dec 2023
Response from Sarah Holliday on Jan 5, 2024
Thank you for being our guest and thank you for rating your stay. We are delighted you enjoyed a 5-star experience and hope to welcome you back again soon.

10/10 Excellent

Raja

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sarah Holliday on Jan 31, 2024
Thank you for taking the time to rate your stay. We are glad you enjoyed your time with us and hope to welcome you back in the future.

10/10 Excellent

Karen

Very nice!
Stayed 1 night in Dec 2023
Response from Sarah Holliday on Dec 27, 2023
Thank you for your kind review. We are glad you enjoyed your stay and hope to welcome you back in the future.

6/10 Okay

Lawrence

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
nice
Stayed 1 night in Nov 2023
Response from Sarah Holliday on Nov 29, 2023
Thank you for choosing our hotel. We are glad you enjoyed a nice stay and hope to welcome you back in the future.

10/10 Excellent

LeeAnne

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and convenient
Stayed 1 night in Sep 2023
Response from Sarah Holliday on Oct 4, 2023
Thank you for choosing our hotel. We are glad you found our property clean and our location convenient. We hope to see you again in the future.

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay in nice hotel
Stayed 1 night in Oct 2023
Response from Sarah Holliday on Oct 4, 2023
Thank you for taking the time to review your stay. We are glad to hear that you had an enjoyable time. We hope to serve you again in the future.

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious. All the amenities. Clean. Comfortable reading chair.
Stayed 1 night in Sep 2023
Response from Sarah Holliday on Sep 6, 2023
Thank you for your kind review. We are glad to know you found your accommodations clean, comfortable, and spacious. We hope to welcome you back the next time you are in the area.

8/10 Good

Kimberly

Liked: Staff & service
Stayed 1 night in Aug 2023
Response from Sarah Holliday on Sep 1, 2023
Thank you for taking the time to leave a review. We appreciate your feedback and hope to serve you again in the future.

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service
Stayed 1 night in Aug 2023
Response from Sarah Holliday on Aug 21, 2023
Thank you for being our guest. We are delighted to hear that you received exceptional service during your stay. We trust all other aspects of your stay exceeded your expectations. We hope to welcome you back the next time you are in the area.

6/10 Okay

Jana

Liked: Staff & service
No
Stayed 1 night in Aug 2023
Response from Sarah Holliday on Aug 16, 2023
Thank you for choosing our hotel. We appreciate your feedback and hope to have the opportunity to serve you again in the future.

8/10 Good

Nicole

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Quick overnight stay on road trip
Comfortable, clean, quiet, and easily accessible from the highway, pleasant front desk check in later at night. Only complaint was breakfast in the morning. Arrived to breakfast area by 9:20 a.m., and eggs were gone, potatoes sparse. Saw breakfast attendant at 9:35 and asked if more eggs were available. She didn't want to make any more since breakfast ended at 10 and "didn't want them to go to waste". Really should have full breakfast available until 10, especially when it was empty for at least 40 minutes prior.
Stayed 1 night in Jun 2023
Response from Sarah Holliday on Jul 10, 2023
Thank you for choosing our hotel. We are glad you found your accommodations clean and comfortable, our atmosphere quiet, and our location convenient. We appreciate your feedback regarding how our breakfast can be improved. We hope to welcome you back the next time you are in the area.

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Chris

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Great staff. Convenient Tesla charging.
Stayed 1 night in Apr 2023
Response from Sarah Holliday on Apr 11, 2023
Thank you for being our guest. It was our pleasure to provide you with excellent accommodations and service. We hope to welcome you back soon.

10/10 Excellent

Bruce

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great trip
Everything was great!! I would stay here again.
Stayed 1 night in Mar 2023
Response from Sarah Holliday on Mar 29, 2023
Thank you for your kind review. We are delighted you enjoyed your stay. We are happy to have won your loyatly and look forward to welcoming you back soon.

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service from staff
Stayed 1 night in Mar 2023
Response from Sarah Holliday on Mar 20, 2023
Thank you for your kind review. We are glad to know you received excellent service. We trust all other aspects of your stay exceeded your expectations. We hope to welcome you back soon.

10/10 Excellent

Doug

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Very clean and comfortable rooms.
Stayed 1 night in Mar 2023
Response from Sarah Holliday on Mar 8, 2023
Thank you for being our guest. We are glad to know you found your accommodations clean and comfortable and our staff friendly. We hope to welcome you back the next time you are in the area.

10/10 Excellent

Lara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023

10/10 Excellent

Dan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very personable.
Stayed 3 nights in Jan 2023
Response from Sarah Holliday on Feb 7, 2023
Thank you for your kind review. We are glad you found our staff friendly and trust that all other aspects of your stay exceeded your expectations. We hope to welcome you back the next time you are in the area.

8/10 Good

Brandon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was great but the complimentary breakfast could’ve used a little more sides. Like the sausage gravy you get at other places.
Stayed 1 night in Jan 2023
Response from Sarah Holliday on Feb 7, 2023
Thank you for being our guest. We are glad you enjoyed your stay. We appreciate your comments regarding our complimentary hot breakfast and will take them into consideration as we make improvements. We hope to welcome you back in the future.

8/10 Good

rw

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and easily accessible.
Stayed 1 night in Jan 2023
Response from Sarah Holliday on Feb 7, 2023
Thank you for choosing our hotel. We are glad to know you found your guest room clean and our location convenient. We hope to welcome you back the next time you are in the area.

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service
The rooms on the first floor had very high ceilings, perfect if you have a long-necked traveling companion, be they humanoid or bovine
Response from Sarah Holliday on Jan 10, 2023
Thank you for being our guest and taking the time to leave a review. We are glad you enjoyed your stay and hope to welcome you back soon.

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!
Hotel was clean and room was nice. Hotel has free breakfast & free EV charging, you can’t go wrong staying here!
Stayed 1 night in Nov 2022
Response from Sarah Holliday on Nov 27, 2022
Thank you for your kind review. We appreciate your comments regarding our clean property and excellent amenities. Thank you for recommending our hotel to other travelers. We hope to welcome you back soon.

10/10 Excellent

BEVERLY

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel with large, clean room. All the perks that come with Hampton Inn at a very reasonable price (at least this particular stay). Nice shopping area surrounding hotel. Nice location between Charleston and Huntington.
Stayed 1 night in Nov 2022
Response from Sarah Holliday on Nov 27, 2022
Thank you for choosing our hotel. It was our pleasure to provide you with clean, spacious accommodations, reasonable rates, and a convenient location. We hope to have the opportunity to serve you again in the future.

10/10 Excellent

Stacie

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean. Easy contactless check in process and keyless entry. Enjoyed the restaurants on each side of the hotel. Appreciated the drink options offered for sale.
Stayed 2 nights in Nov 2022
Response from Sarah Holliday on Nov 21, 2022
Thank you for being our guest. It was our pleasure to provide you with clean accommodations, an easy check in, and excellent amenities. We hope to welcome you back the next time you are in the area.

10/10 Excellent

Linda

Stayed 1 night in Nov 2022

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We checked in very late as we were in town for a party. The front desk person was very friendly and helpful. We would stay here again
Stayed 1 night in Sep 2022
Response from Sarah Holliday on Sep 28, 2022
Thank you for being our guest. We are glad you found our staff friendly and helpful and trust all other aspects of your stay exceeded your expectations. We are happy to have won your loyalty and look forward to your next stay.

4/10 Poor

Earl

Disliked: Staff & service, amenities
When we arrived there was no receptionist. No bell to ring. So we started saying hello to see if anyone was around. After about 3 minutes the receptionist came out of the back and seemed irritated that we either were there or was trying to get someone’s attention. After that when we got to the room with a whirlpool tub the tub didn’t not work. But with the way we were greeted we said nothing and checked out the next morning. I have stayed in many Hampton’s and all over and usually that are good. Hence that’s why we were disappointed with our stay.
Stayed 1 night in Sep 2022
Response from Sarah Holliday on Sep 28, 2022
Thank you for taking the time to share your experience. Please accept our sincere apologies for your disappointing stay. We aim to exceed your expectations in all aspects of your stay and are sorry to have failed in this endeavor. We appreciate your feedback and will use it to ensure future guests do not encounter the same issues. We hope to have the opportunity to provide you with a superior stay in the future.

6/10 Okay

C.Scott

Liked: Cleanliness, property conditions & facilities
It was just ok. I got in late so unstaffed at check-in, breakfast was limited, at checkout again unstaffed counter. Droped key card and left.
Stayed 1 night in Sep 2022
Response from Sarah Holliday on Sep 20, 2022
Thank you for choosing our hotel and taking the time to leave a review. It is disappointing to hear that your stay was just okay as we aim to exceed your expectations in all aspects of your stay. We welcome the opportunity to provide you with a superior stay in the future.

10/10 Excellent

Debbie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean, staff friendly, and convenient to dining and gas for the continuance of our journey. We chose a room with a jetted tub which allowed a much needed spa experience. I would definitely recommend this hotel.
Stayed 1 night in Sep 2022
Response from Sarah Holliday on Sep 12, 2022
Thank you for your kind review. We appreciate your comments regarding our clean facilities, friendly staff, and convenient location. Thank you for recommending our hotel to other travelers. We look forward to providing you with another great stay in the future.

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

8/10 Good

Laurie

Stayed 1 night in Sep 2022

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Old and not clean.
Stayed 1 night in Aug 2022
Response from Sarah Holliday on Aug 11, 2022
Thank you for choosing our hotel and taking the time to leave a review. Please know that the cleanliness of our property is a top priority. We are sorry this was not up to par during your stay. We welcome the opportunity to provide you with a superior stay in the future.

6/10 Okay

Melissa

Travelled with family
Liked: Cleanliness, staff & service
It was just ok. Lots of bizzyness with the staff but very friendly. Pool needs updating, rail was extremely loose. Glass bottles were left under chairs, so maybe more upkeep. Breakfast was extremely good!!
Stayed 1 night in Jul 2022
Response from Sarah Holliday on Jul 8, 2022
ank you for choosing our hotel. It is our goal to always exceed guest expectations, so it is disappointing to be described as "just ok." We appreciate your feedback and will use it to make improvements to our hotel.

10/10 Excellent

Dale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always nice to stay here.
Stayed 1 night in Jun 2022
Response from Sarah Holliday on Jun 23, 2022
Thank you for being our guest. It is always a pleasure to provide you with a great stay. We look forward to welcoming you back in the future.

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Key did not work, manager had to let us in, room is old and not in good condition
Stayed 2 nights in Jun 2022
Response from Sarah Holliday on Jun 23, 2022
Thank you for choosing our hotel and taking the time to leave a review. We are saddened to learn that you were disappointed with your stay. Please accept our apologies for the issues you encountered. We welcome the opportunity to provide you with a superior stay in the future.

2/10 Terrible

LUCIAN, WEST LAFAYETTE

Disliked: Property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

James

Liked: Cleanliness, property conditions & facilities, room comfort
Great staff very clean room
Stayed 1 night in Apr 2022
Response from Sarah Holliday on May 5, 2022
Thank you for being our guest. We are delighted you enjoyed your stay and appreciate your comments regarding our great staff and clean accommodations. We hope to welcome you back the next time you are in the area.

10/10 Excellent

Meghan

Stayed 1 night in Apr 2022

10/10 Excellent

John

Stayed 1 night in Mar 2022

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

8/10 Good

Mary

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The breakfast bar was pretty overrun. Lady working just could not keep up with all the people eating. She was trying though.
Stayed 1 night in Feb 2022
Response from Sarah Holliday on Feb 24, 2022
Thank you for being our guest. We appreciate your feedback regarding our complimentary breakfast. We will certainly take it into consideration. We trust all other aspects of your stay exceeded your expectations and hope to welcome you back in the future.

10/10 Excellent

karla

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk was amazing. Room was clean, very comfortable. Restaurants in walking distance was a plus. Highly recommend Fat Patty’s hamburger place next door.
Stayed 1 night in Feb 2022
Response from Sarah Holliday on Feb 24, 2022
Thank you for your kind review. We are delighted you enjoyed your stay. It was our pleasure to provide you with clean and comfortable accommodations, excellent service, and convenient location. We hope to welcome you back the next time you are in the area.

4/10 Poor

Chris

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Didn’t like finding bugs in the bed. Also, didn’t care finding out that cleaning staff not made aware.
Stayed 2 nights in Dec 2021
Response from Sarah Holliday on Jan 4, 2022
Please accept our apologies for your disappointing stay. All guest concerns and feedback are taken very seriously by our employees and management staff at the hotel. We apologize that our staff did not effectively communicate how seriously we take any report of a potential pest issue in a guest room. Our staff goes through great lengths to ensure that our rooms are properly cleaned and regularly inspected in addition to the routine monthly maintenance performed by a licensed exterminator. We hope to welcome you back for a superior stay in the future.

8/10 Good

John, washougal

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2021

6/10 Okay

Adam

Travelled with family
Liked: Cleanliness, staff & service
Property was clean. Staff was friendly. HVAC kept switchimg from heat to cool and back again making the room temperature fluxuate greatly. Also, the exhaust fan in the bathroom did not work. I didnt make staff aware because we were late getting to our room both nights and it would have been more of an inconvience to bring it up.
Stayed 2 nights in Nov 2021
Response from Sarah Holliday on Dec 1, 2021
Thank you for taking the time to leave a review of your stay. We are glad you found our facilities clean and our staff friendly. Please accept our apologies for the issues you encountered during your stay. We welcome the opportunity to exceed your expectations in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything perfect
Stayed 2 nights in Nov 2021
Response from Sarah Holliday on Nov 9, 2021
Thank you for choosing our hotel. We are delighted you enjoyed your stay and hope to welcome you back in the future.