Dear Shelley, We sincerely apologize for your negative experience at our hotel. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Please give us another chance so we can leave a much better impression on your next visit. Sincerely, Hotel Management

Dear Shelley, Thank you for taking the time to share your comments. Our goal is to provide excellent service, so we apologize this was not your experience. Your concerns have been shared with the concerned team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. Our concerned team is already at work to correct the missed areas. Thank you for choosing us. We hope you will allow us to redeem ourselves in the future.Sincerely,Hotel Management

Dear John, We are delighted you chose to stay with us at Extended Stay America. We want to be a true home away from home for travelers, so our highest priority is ensuring every guest has a relaxing experience with comfortable accommodations. Thank you for taking time out of your busy day to recognize our efforts. We hope to welcome you again soon. Sincerely,Hotel Management

Dear Karen, Thank you for being our guest and sharing feedback about your visit. It is nice that you had a pleasant stay and found the staff friendly. However, we are sorry for the discomfort with the noise and will mark your room request for your next trip. We value hearing from our guests, as this lets us improve our guest experience. Considering the positive highlights, we hope to welcome you again when your travels bring you this way.Sincerely,Hotel Management

Dear Vernon, We are delighted that your experience at Extended Stay America was satisfactory! Your satisfaction is our top priority, and we appreciate your positive feedback. Should you need anything during your next visit, please don't hesitate to let us know. We look forward to welcoming you back soon!Sincerely,hotel Management

Dear Fletcher, Thank you for sharing your feedback. Our goal is to provide a satisfying experience for all guests, and we apologize if our breakfast options did not meet your expectations. Your input is valuable, and we will take it into consideration as we strive to improve our offerings. We hope to welcome you back and provide a better experience in the future.Sincerely,Hotel Management

Dear Carolyn, Thank you so much for your outstanding review. We are delighted to read that Matthew helped to make your stay even more comfortable. Your compliments will surely be shared with him. Thank you for choosing Extended Stay America, and we hope to have the opportunity to welcome you back any time you are in the area.Sincerely,Hotel Management

Dear Michael, Thank you for choosing Extended Stay America and leaving positive comments regarding our location, friendly front desk staff, and pet-friendly features. We take pride in providing exceptional service; therefore, we apologize for your concerns during your time with us. This will be addressed appropriately, and we look forward to another opportunity to provide you with a much-improved visit. Sincerely,Hotel Management

Dear Chantelle, We sincerely apologize for the inconvenience you experienced during your stay and the challenges with your reservations. It is disheartening to learn about the pest issue, and we are addressing it promptly. Your feedback is invaluable, and we are taking immediate steps to ensure a more positive and seamless experience for our guests. We appreciate your understanding and patience. If there's anything more we can do to address these matters, please reach out to us directly. We hope to regain your trust in the future.Sincerely,Hotel Management

Dear Brian, We're genuinely sorry to learn about the unpleasant experience you had during your stay. This falls short of the high standards we strive for, and we deeply regret any inconvenience caused. Our team is taking immediate action to address the issues you've raised, including a thorough inspection and pest control measures. Please allow us an opportunity to make amends, and we appreciate your understanding. We hope to have another chance to provide you with a better experience.Sincerely,Hotel Management

Dear Cynthia, Thank you for posting a review of your recent visit to our hotel. We were disappointed to read about your experience and apologize for the issues you had with your reservation. Please be assured we will take appropriate action to serve you better. Meanwhile, reach out to us for further inquiries. We hope you will allow us to make it up to you in a future stay. We are positive you will leave with a more favorable impression.Sincerely,Hotel Management

Dear Ianthe, Thank you for giving us an excellent rating. We are happy to know that we were able to surpass your expectations and provide you with a pleasant stay. At Extended Stay America, we take pride in offering comfortable accommodations and amenities that cater to the needs of every traveler. We appreciate you letting us know about your concerns regarding our staff, and we will address them appropriately. We value your business and look forward to serving you again in the near future.Sincerely,Hotel Management

Dear Guest, Please accept our apologies for your disappointing stay with us. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We will address these concerns with the appropriate individuals to see what went wrong and avoid such inconvenience. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit.Sincerely,Hotel Management

Dear David, Thank you for choosing Extended Stay America. It is glad to know you had a great stay and were pleased with the clean and comfortable room that is best for your needs. Your compliments for the team are shared for encouragement. Please stay with us another time for the next enjoyable experience.Sincerely,Hotel Management

Dear Barry, It was a pleasure to read your fantastic review about Extended Stay America. We strive to provide every guest with outstanding hospitality, and your compliments serve as encouragement to all of us. Thank you for the recommendation to future guests. We hope to be your hotel of choice whenever you visit the city.Sincerely,Hotel Management

Dear Carolyn, Thank you for the candid feedback on your stay at our hotel. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Also, we are sorry that our location was not as comfortable as your expectations. Thank you for being so patient. We hope to have another opportunity to host you anytime you are in the area. We wish you all the best with your travels.Sincerely,Hotel Management