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Reviews of Quality Inn Charleston - West Ashley

2.5 out of 5
Quality Inn Charleston - West Ashley
2237 Savannah Hwy, Charleston, SC

Reviews

5.0
Rating 10 - Excellent. 29 out of 185 reviews" "
Rating 8 - Good. 19 out of 185 reviews" "
Rating 6 - Okay. 27 out of 185 reviews" "
Rating 4 - Poor. 35 out of 185 reviews" "
Rating 2 - Terrible. 75 out of 185 reviews" "

4.6/10

Cleanliness

6.2/10

Staff & service

4.4/10

Amenities

4.6/10

Property conditions & facilities

4.6/10

Eco-friendliness

Reviews

6/10 Okay

Matthew

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024

4/10 Poor

Katie

Travelled with family
Disliked: Cleanliness
The room wasnt clean there was still left over food in microwave
Stayed 1 night in Mar 2024

2/10 Terrible

Claudia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Old and dirty. You literally smoke in the rooms if that gives u any idea.
Stayed 1 night in Dec 2023

2/10 Terrible

Sherika

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty and nasty wouldn't stay there ever again
Stayed 2 nights in Nov 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, room comfort
No frills - not the Quality Inn I remembered
A no-frills stay. Door is not balanced. Had difficulty opening the door. Door was stuck at top corner to frame. Was giving a smoking room even though I booked for a non-smoking. Cigarette butts on floor mean floor not swept well. Clock & phone were both unplugged. Smoke detector battery removed, Tissue plugged into another device. Pillows have no firmness, bed is lumpy. Dirty shower head. Pro: constant hot water & pressure. Good WiFi
Stayed 1 night in Nov 2023

4/10 Poor

Dawn

Disliked: Cleanliness, staff & service, property conditions & facilities
Not what was expected
Stayed 1 night in Nov 2023

2/10 Terrible

Felicia, Columbia

Stayed 1 night in Oct 2023

10/10 Excellent

John

Stayed 1 night in Oct 2023

2/10 Terrible

Janet, Portland

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worst place I have ever stayed at in all of my travels over all of the years. This place was an absolute dump. There was mold growing on the bed box springs, bed bugs and bugs crawling on the floor. It was unsafe! We couldn't run the AC because of the 6 men that were smoking pot on the porch next to us kept blowing in the room. The second night when we arrived back at the hotel there were two prostitutes standing outside that same door next to us. There was a soda can in the freezer than had exploded and was completely full of ice. I tried to get out of the reservation with Expedia but they said it was upto the hotel to authorize the refund of which they refused. I misplaced my hotel key so I asked the very rude girl for a replacement. She never even asked me for my ID. Just asked me the room number and handed me a key.
Stayed 2 nights in Sep 2023

2/10 Terrible

Stephanie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

6/10 Okay

Robert

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2023

2/10 Terrible

Malik

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

8/10 Good

Wanda H

Stayed 1 night in Jul 2023

2/10 Terrible

Jeffrey

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It is not a safe place. If I was with my family I would have just forgot about the money and left. I will never use Quality again.
Stayed 1 night in May 2023

4/10 Poor

Dan

Liked: Staff & service
Disliked: Property conditions & facilities
The property is run down. The room I stayed in had dirty walls, worn out furniture, a cracked and loose toilet, and other issues. The place needs a complete renovation. It's a dump and it smells bad to boot. Low price but not worth it.
Stayed 2 nights in May 2023

10/10 Excellent

Lasanya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2023

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
New to area
Horrible room smelled like urine roaches and spiders crawling all over, stay away also manager put deposit of entire week i stayed could not use those funds totalling over 500 dollars people check your statements he committing fraud on charging rooms better places out there for a few more bucks so STAY AWAY FROM THIS ONE SO CALLED QUALITY INN TO BAD FOR CHARLESTON MOTELS LIKE THIS GIVE CITY BAD NAME
Stayed 5 nights in Apr 2023

2/10 Terrible

Chris

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We got to the property around 9:15pm after dealing with a lot traffic coming from Knoxville. We were tired and hungry, so we really needed something to eat. We checked in and hotel the manager seemed really nice. However, when we got to the room that’s where the problem began. It was disgusting. There was cigarette burns on the comforter and a booger smeared on the wall. The sheets had been washed, but brown stains all through them. To be fair, my wife and I didn’t immediately complain because we were hungry and wanted to get to downtown Charleston. We came back a hour and a half later and told the manager the room was not to our liking. He told us it was to late to refund us the night, but he did refund us the next two. We went down the street to Best Western and got what we needed- a nice and clean room. Overall, we just didn’t think we should have to pay for a room that was in that condition. I do understand that we waited until we had some dinner first before complaining, but the manager should never rent out a room in that condition. We’ve used Expedia a dozen times and never have we been disappointed. We complained to Expedia, but the they said it was the manager’s discretion about the first night charges. I did send them pictures of the room for their records. Why am I using Expedia for if they put motels like this on their website. I might try Hotels.com next time.
Stayed 3 nights in Apr 2023

6/10 Okay

Brandy

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
No sleep and uncomfortable.
Looks far better in the pictures. Was given a smoking room when we got there as they said I didn't select a non-smoking room which I did. Then later that night there were only two towls to take a shower, same manager told us we only specified 2 guests so I had to open up my phone and show where I did pick two adults and two children. Beds were uncomfortable which didn't really matter since we didn't get any sleep for 3 nights because of the waffle house next to it where it was super loud and people screaming all night long. There was also this crack head mentally ill lady that roams the parking lot. I turned around when coming back in from dinner and she was in the face of my 12 year old daughter screaming. I wouldn't recomment this place and will never stay here again.
Stayed 3 nights in Apr 2023

6/10 Okay

Sharon

Liked: Staff & service
Disliked: Property conditions & facilities
Just Okay
Don’t let the “updated” lobby fool you. The rooms have been given somewhat of a facelift, but is still shabby. Our room’s lampshades were dented and torn, refrigerator was a little grimy, etc.
Stayed 1 night in Apr 2023

4/10 Poor

Angela

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dont stay
Hotel was not clean. Burn holes everywhere. Not what you would expext from an Quality Inn. All rooms were trashed person at front desk not nice and kept following people around. Asked for extra towel and gave us an attitude saying housekeeping left them. Well they didnt and when we asked again they only gave one and didnt wanna do that. Overall not a good stay.
Stayed 2 nights in Mar 2023

2/10 Terrible

Angela

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was filthy. When you check in, the area is nice and the GM somewhat friendly but the rooms are disgusting. No bedbugs but we should have paid no more than $50 for this room not almost $150. Breakfast was nice.
Stayed 1 night in Mar 2023

10/10 Excellent

Reinaldo

Liked: Cleanliness, staff & service
Not good condition
Stayed 1 night in Mar 2023

2/10 Terrible

KARIN

Disliked: Cleanliness, staff & service, amenities
They charge an extra 50 bucks for a non smoking room. The room was run down and had absolutely no amenities. There is Narcon on site and the front door is locked so you need to speak thru a service window. Very sketchy vibe. I could not stay there even 1 night.
Stayed 3 nights in Mar 2023

2/10 Terrible

Ferdinand

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Room had not been cleaned. Floors dirty bedding not changed toilet nasty mold and mildew everywhere wide crack under door so breeze came in. Had to change my own bedding and refused to shower in bath
Stayed 1 night in Mar 2023

10/10 Excellent

Cedric

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

Barbara

Disliked: Staff & service, amenities, property conditions & facilities
not a damn thing it was nasty it smelled like mildew I had a caught a headache I went and slept in my car until it turned daylight and I wasted $100 that's the worst place I ever stayed in my entire life I'll never go back there again
Stayed 1 night in Mar 2023

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Disappointed
Loud music in the parking area. If aur is on the curtains will open up enabling people to see inside. No iron in the room. Didn't feel comfortable sleeping in the room even after I sprayed everything with lysol so I left.
Stayed 1 night in Feb 2023

8/10 Good

Malcolm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would love to check it out again
It was wonderful
Stayed 2 nights in Feb 2023

10/10 Excellent

Cynthia

Stayed 1 night in Feb 2023

4/10 Poor

David, Wilmington

Disliked: Cleanliness, property conditions & facilities
The room has some sort of dispensing fragrance that is awful. Ive killed 2 cockroaches so there's obviously no monthly service for the property. I live in NC and i protect my property from bugs but obviously they've decided not to.
Stayed 1 night in Feb 2023

2/10 Terrible

Dorothy N

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was disgustingly dirty and the lamps were grimy and rusted, the microwave was extremly dirty. If id had a backup plan i would have checked out immediately. A non smoking room but the tub has cigarette burn on the side of the tub. Nothing was clean and im terrified that the linebs are dirty.
Stayed 1 night in Dec 2022

4/10 Poor

Brittney

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2022

2/10 Terrible

martha

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
the room had not been cleaned for a long time they only change the sheets and clean towels. the pictures that they advertise are probably from when the hotel first open!!!
Stayed 1 night in Nov 2022

2/10 Terrible

MARIA

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There is no cleaning in the rooms, very dirty showers, dirty floor, sheets with burns and terrible stains. Expedía should filter the hotels that you offer to your clients and remove these from your web page.
Stayed 1 night in Nov 2022

2/10 Terrible

Asa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was an Extended Stay Hotel
I was given a room that looked nothing like the pictures shown online. The furniture was tattered and worn. The chase chair was dirty …looked soiled and had was damaged like the other furniture. The last thing was I could see the outside from inside. The door was not secure. Huge gaps around the door frame.
Stayed 2 nights in Oct 2022

2/10 Terrible

Brian

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was absolutely disgusting. The shower was filthy, there was a massive stain on the couch, burn marks on the bed linen. I refused to stay at the hotel and Expedia is still charging me for 1 night. I will never use Expedia again after this experience.
Stayed 3 nights in Oct 2022

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place great stay very warm welcoming and relaxing
Stayed 1 night in Oct 2022

4/10 Poor

Walter

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Don't do it... Unless you like Mold.
Ok, at check-in they entered my information on the computer. THEN he pulled out a form and had to RE-Enter my information on paper which I had to sign. I asked him about it and he said he's required to do it. I told him it's 2022 ya know.... The room at first glance looked fine. But when I got in the bed, the nightstand had white "STUFF" that had ran down the side of it. Not sure what spilled, but it was nasty. The entire room also smelled like MOLD. I cold feel my chest getting tight. I almost asked for a new room, but figured they would all be the same. I was only there for a few hours, so sucked it up. Also the Sliding Lock on the door was broken. The Bath tub had Black Mold on it. This whole hotel is unsafe in my opinion and I will not be staying here again.
Stayed 1 night in Oct 2022

2/10 Terrible

Kiera

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities
Truly the worst place I’ve ever stayed… bugs in the bed.., hair all over the place, ashes, burn marks on the floor and smells like a 90 year old smoker. Oh I almost forgot… you will hear a block party outside of your window.. I’m so disappointed that I purchased this room. I would’ve been much more pleased with sleeping in my car.
Stayed 1 night in Sep 2022

10/10 Excellent

Shanda

Stayed 1 night in Sep 2022

4/10 Poor

Jill

Disliked: Cleanliness, staff & service, property conditions & facilities
Very disappointed
There was a cigarette burn hole in the sheets, lots of mold on the bathroom ceiling and loud music with a heavy base seeming to coming from in the hotel from 1:00 to 3:00 a.m. The breakfast included was a banana and granola bar and a prepackaged microwaveable breakfast sandwich. Coffee was undrinkable. Needless to say, we were extremely disappointed as our local Quality Inn is very nice.
Stayed 1 night in Sep 2022

2/10 Terrible

Wesley

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst hotel I've been in, AC didn't work, TV didn't work. The place was filthy, bugs everywhere
Stayed 1 night in Sep 2022

2/10 Terrible

Fedor

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Quality Inn?! Quality my ass!
This is not THE worst hotel I stayed at, but it's very close. Awful smell, furniture and appliances falling apart, mysterious stains everywhere, loose toilet, and so on, can't really enumerate everything. And the free breakfast? Don't get your hopes up: it's a box with a muffin and a banana. Just awful. Awful.
Stayed 1 night in Aug 2022

8/10 Good

Timothy

Business traveller
Liked: Cleanliness, staff & service, room comfort
Charleston Stay
For the money, this wasvthe best deal in town. The accommodation was satisfactory and the locations was great. I will use this hotel for future travels to the area.
Stayed 6 nights in Aug 2022

4/10 Poor

Peter

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022

2/10 Terrible

Nancy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very disappointing.
The only lock that work was the card key lock. Plaster coming off the wall. Tile off the wall in the bathroom, doors and trim dirty, no drain plug in tub. I didn’t arrive until 11:00 pm so I was only interested in sleeping. The bad was clean and comfortable.
Stayed 1 night in Aug 2022

2/10 Terrible

Isha

Stayed 1 night in Mar 2022

8/10 Good

Margaret

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Didn’t like young men hanging over the railing upstairs. Didn’t appreciate one person sitting in front of my door.
Stayed 1 night in Jul 2022