6/10 – Acceptable
Kayode
2 mai 2024
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This hotel was very disappointing to my husband and I. We checked in, got to our room and no body wash and the microwave was damaged inside, so i was afriad to use it. I tried calling the front desk and the phone didnt work. My husband had to go to the front desk so that we could get some body wash. Then the bill we received was different from the charges on the credit card, so in the morning we had to ask why the difference in amounts. The lady Tiffany was very helpful in explaining the difference in charges. I even showed her pictures of the microwave.We then told her about the issues with our room and she said she was going to give us a discount. However, we have not received a discount and I will be contacting a manager. When leaving the hotel a different lady was at the desk and another customer was complaining about issues she was having with the service. The lady was eating yogurt and never put her food down to fully acknowledged the customer. I felt that was very rude and she could have atleast put her food to the side for a minute and address the situation. I will not be staying at this hotel again. I don't recommend this hotel. A suggestion is better management, and training so that customers will have a good stay whether its one night or one week.
Kayode
Séjour de 1 nuit en avril 2024