Lobby

Reviews of AmericInn by Wyndham Chanhassen

3 out of 5
AmericInn by Wyndham Chanhassen
570 Pond Promenade, Chanhassen, MN

Reviews

8.0

Very good

Rating 10 - Excellent. 403 out of 1001 reviews" "
Rating 8 - Good. 338 out of 1001 reviews" "
Rating 6 - Okay. 137 out of 1001 reviews" "
Rating 4 - Poor. 85 out of 1001 reviews" "
Rating 2 - Terrible. 38 out of 1001 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

4/10 Poor

Melissa

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Check-in took quite some time as they only have 1 person working the front desk. Room definitely showed unfinished repairs. Half removed heating instruments, holes in the walls and unmatched paint from former light fixtures and the heater in the room sounded like it was going to break at any given moment. Refrigerator didn't work nor did the ice machine on the property. I will definitely not waste my money staying at this hotel again.
Stayed 1 night in Mar 2024

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price is too high
Stayed 1 night in Mar 2024

4/10 Poor

Henry

Stayed 1 night in Mar 2024

10/10 Excellent

Pahtondra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and up to date rooms
Stayed 1 night in Mar 2024

8/10 Good

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful lobby area, very nice room, very clean!
Stayed 1 night in Mar 2024

8/10 Good

Richard, Altoona

Close to where I work.
Stayed 3 nights in Mar 2024

2/10 Terrible

Melissa

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My room had no lock on the door or windows, on a ground level room. The man working check in did not ask to see any ID when checking me in which did not make me feel very safe. Overall not a great hotel, would highly recommend staying somewhere else.

4/10 Poor

Alan

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
There was a constant beeping in the lobby. The hot tub didn’t work. Only 1 of the four ice machines worked. A child who was with us just walked up to the desk and got a new key to one of our friends rooms. No questions asked. The tub floor in our room was “squishy”. 10/10 won’t stay again.
Stayed 1 night in Mar 2024

8/10 Good

heather

Business traveller
Disliked: Property conditions & facilities
Hot tub was cold smelled like swamp water. Room was decent and hotel so far has been quiet
Stayed 1 night in Feb 2024

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Orlando

Stayed 2 nights in Feb 2024

8/10 Good

Claire

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were friendly and helpful. Rooms and beds comfortable
Stayed 2 nights in Feb 2024

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was nice, with scrambled eggs and sausage.
Stayed 1 night in Feb 2024

8/10 Good

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, convenient and easy parking.
Stayed 1 night in Jan 2024

8/10 Good

Paul W, Stillwater

Travelled with family
Liked: Cleanliness, staff & service
We were very disappointed that the fireplace in the sitting area was not functioning. This was a cold winter night and we had anticipated being able to sit in front of the fireplace to read for a while. Lobby area was not comfortably warm so this was very disappointing.
Stayed 1 night in Jan 2024

2/10 Terrible

Keith

Business traveller, Travelled with partner
Disliked: Staff & service
Checked in at 1:35 am clerk was sleeping and didn’t talk good English !!! We unpack and try to take a shower , no hot water we called the front desk and again wake the clerk up ,took him thirty minutes to come up to the room, said he called the maintenance man , he never showed up! At 3:00 we gave up took cold showers , yeh that’s nice when it’s four degrees outside. 9:30 we getup and stillnohotwater , we go down to the desk and this one speaks even less English , sorry I’m done staying with foreign owned hotels.
Stayed 1 night in Jan 2024
Response from sam on Jan 13, 2024
Hello, We are sorry about your experience but we did try our best to get the water situation handled, and we did 2-3 hours later when the company came. We are also sorry about the miscommunication.

10/10 Excellent

PATRICK

4/10 Poor

Angela

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room wasn’t clean
Stayed 1 night in Dec 2023
Response from RAVI on Jan 11, 2024
We sincerely apologize for the inconvenience you experienced during your stay with us. Your feedback is important to us, and we regret that your room did not meet the cleanliness standards we strive to maintain.Please rest assured that we take your concerns seriously, and we have addressed this matter with our housekeeping team to ensure that such lapses do not occur in the future. We appreciate your understanding and patience.To make amends for the inconvenience, we would like to offer you [specific compensation or gesture]. Our goal is to provide a comfortable and enjoyable stay for all our guests, and we are committed to making things right for you.Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back and provide you with a much-improved experience.Sincerely,

8/10 Good

Kenneth R

Liked: Amenities
Stayed 1 night in Dec 2023
Response from RAVI on Jan 11, 2024
We sincerely appreciate your positive feedback regarding the massage you received during your stay. It's wonderful to hear that you found it enjoyable and relaxing. Our team works hard to ensure our guests have a comfortable and memorable experience, and we're delighted that the massage added to your overall satisfaction.If you have any further comments or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to the opportunity to welcome you back for another enjoyable stay.

6/10 Okay

Andrea

Was a last minute stay. Was good
Stayed 1 night in Dec 2023
Response from RAVI on Jan 11, 2024
We sincerely appreciate your positive feedback regarding the massage you received during your stay. It's wonderful to hear that you found it enjoyable and relaxing. Our team works hard to ensure our guests have a comfortable and memorable experience, and we're delighted that the massage added to your overall satisfaction.If you have any further comments or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to the opportunity to welcome you back for another enjoyable stay.

2/10 Terrible

Ofelia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from RAVI on Jan 11, 2024
We sincerely appreciate your positive feedback regarding the massage you received during your stay. It's wonderful to hear that you found it enjoyable and relaxing. Our team works hard to ensure our guests have a comfortable and memorable experience, and we're delighted that the massage added to your overall satisfaction.If you have any further comments or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to the opportunity to welcome you back for another enjoyable stay.

10/10 Excellent

Ann

Stayed 1 night in Dec 2023
Response from RAVI on Jan 11, 2024
We sincerely appreciate your positive feedback regarding the massage you received during your stay. It's wonderful to hear that you found it enjoyable and relaxing. Our team works hard to ensure our guests have a comfortable and memorable experience, and we're delighted that the massage added to your overall satisfaction.If you have any further comments or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to the opportunity to welcome you back for another enjoyable stay.

4/10 Poor

James, Chanhassen

Business traveller
Disliked: Staff & service, property conditions & facilities
Desk staff hard to understand, unfriendly and unconcerned
Stayed 2 nights in Dec 2023
Response from RAVI on Jan 11, 2024
Thank you for bringing your concerns to our attention, and we sincerely apologize for the inconvenience you experienced with our desk staff. Providing excellent service is a top priority for us, and we regret that your interactions did not meet the standards we aim to uphold.We take your feedback seriously, and we will address this matter promptly with our front desk team. Communication and friendliness are crucial aspects of guest satisfaction, and we will ensure that our staff is trained to provide a more welcoming and understanding experience.If there are specific details or incidents you would like us to investigate further, please feel free to share them with us. We value your feedback as it helps us improve and provide better service to our guests.We appreciate your understanding and hope to have the opportunity to welcome you back for a more positive experience in the future.

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Exceptional staff and service!
Stayed 1 night in Dec 2023
Response from RAVI on Jan 11, 2024
Thank you so much for taking the time to share your positive feedback! We are delighted to hear that you experienced exceptional service from our staff during your stay. Providing outstanding service is our top priority, and it's always rewarding to know that our efforts have made your visit memorable.Your kind words will be shared with our team, and we truly appreciate your recognition. If there's anything specific that stood out to you or if you have any additional comments, please feel free to share. We value your feedback and look forward to the opportunity to welcome you back in the future.Once again, thank you for choosing Americinn . We are honored to have had you as our guest.Best regards,

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Would definitely stay again!!
Stayed 1 night in Dec 2023
Response from RAVI on Jan 11, 2024
Thank you for your wonderful feedback! We're thrilled to hear that you had a positive experience during your stay with us and that you would definitely stay again. Your satisfaction is our ultimate goal, and we're grateful for your endorsement.If there's anything specific that made your stay enjoyable or if you have any suggestions for improvement, we'd love to hear more about it. Your insights are valuable to us as we strive to provide the best possible experience for our guests.We look forward to the opportunity to welcome you back for another great stay in the future. Thank you for choosing Americinn Warm regards,

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The gentleman at the front desk was kind and courteous. We appreciated him very much.
Stayed 1 night in Dec 2023
Response from RAVI on Jan 11, 2024
Thank you for taking the time to share your positive experience with our front desk staff. We are delighted to hear that the gentleman at the front desk was kind and courteous, and we appreciate your recognition of his efforts.Our team takes pride in providing excellent service, and your feedback serves as encouragement to continue delivering the best possible experience for our guests. If there are any specific details or aspects of your interaction that stood out, we'd love to hear more.It was a pleasure having you as our guest, and we look forward to the opportunity to welcome you back for another pleasant stay. If there's anything else we can do to enhance your future visits, please don't hesitate to let us know.Warm regards,

8/10 Good

Dalton

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice. Clean rooms, quiet, comfy pillows and bed.
Stayed 2 nights in Nov 2023
Response from RAVI on Jan 11, 2024
Thank you for taking the time to share your positive feedback about your recent stay at our hotel. We are delighted to hear that you found our hotel to be nice, with clean rooms, a quiet environment, and comfortable pillows and beds.Your satisfaction is our top priority, and we appreciate your recognition of our efforts to provide a welcoming and comfortable experience for our guests. If there's anything specific that stood out to you during your stay or if you have any suggestions for improvement, please feel free to share.We look forward to the opportunity to welcome you back for another enjoyable stay in the future. Thank you for choosing Americinn .Warm regards,

6/10 Okay

Rebecca

Travelled with family
Disliked: Cleanliness, property conditions & facilities
It’s a pretty run down facility with some light upgrades. Close to family and a lot of retail.
Stayed 3 nights in Nov 2023
Response from RAVI on Jan 11, 2024
Thank you for providing your feedback about your recent stay at our facility. We appreciate your honest assessment and value your input.We acknowledge your observations about the condition of the facility, and we want to assure you that we take guest feedback seriously. We are continuously working to make improvements and upgrades to enhance the overall guest experience.Being close to family and retail options is certainly a convenience, and we hope that aspect of your stay was beneficial. If there are specific areas or features you feel need attention or improvement, we would appreciate more details to help us address those concerns.Thank you for choosing to stay with us, and we hope to have the opportunity to better serve you in the future.Best regards,

6/10 Okay

Doug

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The bed was very comfortable but the pillows were not.there was no coffee available in the morning and no staff around .
Stayed 1 night in Nov 2023
Response from RAVI on Jan 11, 2024
Thank you for sharing your feedback regarding your recent stay at our hotel. We appreciate your comments, and we are sorry to hear that your experience did not meet your expectations.We're pleased to know that you found the bed comfortable, but we apologize for the inconvenience with the pillows. We understand the importance of a good night's sleep, and we will certainly look into improving the quality of our pillows.Additionally, we apologize for the lack of coffee availability in the morning and the absence of staff. This is not the level of service we aim to provide, and we will address these issues promptly to ensure a more seamless and enjoyable stay for our guests.Your feedback is valuable to us, and we hope to have the opportunity to welcome you back for an improved experience in the future. If there's anything specific you would like us to address or if you have further comments, please feel free to share.Thank you for bringing these matters to our attention.Best regards,

8/10 Good

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from RAVI on Jan 11, 2024
We sincerely appreciate your positive feedback regarding the massage you received during your stay. It's wonderful to hear that you found it enjoyable and relaxing. Our team works hard to ensure our guests have a comfortable and memorable experience, and we're delighted that the massage added to your overall satisfaction.If you have any further comments or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to the opportunity to welcome you back for another enjoyable stay.Best regards,

8/10 Good

Dean

Liked: Cleanliness
Nice no frills option at a good price.
Stayed 2 nights in Nov 2023
Response from RAVI on Jan 11, 2024
Thank you for taking the time to share your feedback. We appreciate your positive comments about our hotel being a nice, no-frills option at a good price.Providing excellent value for our guests is important to us, and we're glad to hear that you found the pricing reasonable and the accommodations fitting your needs. If there are specific aspects of your stay that stood out or if you have any suggestions for improvement, please feel free to share.We value your business and hope to have the opportunity to welcome you back for another pleasant stay in the future.Best regards,

6/10 Okay

Mark

Liked: Staff & service
Stayed 2 nights in Nov 2023

8/10 Good

Terri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room with adequate amenities.
Stayed 1 night in Nov 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location Makes This A Great Stay
The staff was friendly, the room was clean. But I question the practice of putting the mini-fridge inside a cabinet. I get that it looks good from an aesthetic point of view, but refrigerators produce heat, and you're trapping that heat inside the box the fridge is in. That makes the fridge warm and it has to work even harder to keep things cold. In fact, when I left the cabinet door open the items in the fridge got colder. What you have now is an unending cycle of something that's supposed to be cold being warmed from the outside. This is not only bad for the refrigerator itself, it's bad for the environment.
Stayed 2 nights in Nov 2023

8/10 Good

Joanne

Travelled with partner
Liked: Staff & service, amenities
We stayed for 4 night's so we could go to Paisley Park. Location is great east to get to and enough things close by (food, shoos etc) . The staff at the prioerty were nice, friendly and helpful. The property is a little outdated and could do with some TLC. But you get what you pay for. We had one day that we didnt get room service and were surprised as rhey were outside.our door as we left for the day. The pool and hot tub are ok, again a little dated and need some TLC . The change room is not great, i chose not to use it. Breakfast was ok, waffles, sausage, powdered egg, bagels or toast etc nothing special but again was good for the price
Stayed 4 nights in Oct 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy check-in, clean, comfortable hotel. Relaxed in the hot tub and pool after our long drive. Easy access to Chanhassen Dinner Theater for the production we attended. Good hot breakfast options. We definitely would stay again!
Stayed 1 night in Nov 2023

8/10 Good

JANELL

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Nice location & large spacious room. Room was hard to cool down & we could only get lukewarm water out of the shower. Also, no staff at the desk for checkout.
Stayed 1 night in Oct 2023

8/10 Good

Kristin

Stayed 1 night in Aug 2023

4/10 Poor

Sian

Disliked: Staff & service
This hotel is dated, the fire in the reception area needs to be serviced as it doesn’t give out any heat. The breakfast was so so, no gluten free options. The rooms were not serviced every day and the heating and air conditioning was very noisy. The one plus was the shower it was excellent. Chanhassen has limited hotel availability so I guess they don’t really care, hospitality was non existent. Sure a shame as Chanhassen is a very welcoming town full of great people with great local amenities. Sad to say I would not stay at this hotel again.
Stayed 7 nights in Oct 2023

6/10 Okay

cody

Stayed 1 night in Oct 2023
Response from RAVI on Jan 11, 2024
We sincerely appreciate your positive feedback regarding the massage you received during your stay. It's wonderful to hear that you found it enjoyable and relaxing. Our team works hard to ensure our guests have a comfortable and memorable experience, and we're delighted that the massage added to your overall satisfaction.If you have any further comments or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to the opportunity to welcome you back for another enjoyable stay.Best regards,

6/10 Okay

Henry

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property is pretty run down. No amenity like bottled water in your room are offered at the front desk. Only available through a pop machine. Standard of Maintenance and cleanliness is very mediocre. But the people were friendly
Stayed 1 night in Oct 2023

6/10 Okay

Babara

Travelled with group
Breakfast was not good. They put 2 women in a room with small vanity and there were larger ones in the hotel. Never got a receipt. The whole staff was Indian. Hard to communicate.
Stayed 5 nights in Oct 2023

10/10 Excellent

Alice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend
Excellent breakfast spread, especially the coffee. Very friendly staff-always willing to help.
Stayed 3 nights in Oct 2023

10/10 Excellent

gina

Travelled with group
Liked: Cleanliness, staff & service, amenities
Pool And Jacuzzi was great
Stayed 2 nights in Oct 2023

4/10 Poor

Eudora

Disliked: Cleanliness, staff & service, property conditions & facilities
I’ve stayed here in the past the property had really declined over the last 2 years. The towels were worn and stained; one of the queen beds had dirty linen and the room smelled musty and stale and we couldn’t open the windows for fresh air. I wouldn’t recommend it and will not be staying here in the future.
Stayed 4 nights in Oct 2023
Response from sam on Oct 31, 2023
Thank you for writing a review. We are delighted to know that you were pleased with the comfortable bed, room, hot breakfast and hot tub. On the other hand, we are saddened to hear that your experience was anything less than satisfying due to the staff service, the condition of the pancake maker and fitness center as well as the pool temperature at that time. Know that your feedback is much appreciated as it assists us in our continuous goal of growing and improving our hotel. We hope that you will consider staying with us again so that we may have the opportunity to provide you with an experience that is truly excellent in all aspects

6/10 Okay

Krista

Travelled with group
Check in attendant was not very personable. Acted like she didn’t want to be there. Bathroom fan in room didn’t work and there was no drain cover in the shower. Breakfast was not maintained and food choices were nothing great. It was a clean and quiet hotel. We had a King room with a hot tub. Bed was comfortable and the tub was older, but worked. I would stay again, but not rely on breakfast. I’d eat out instead.
Stayed 1 night in Oct 2023

4/10 Poor

Edward

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The room we got had hair stuck on the mirror. What looked to be a pubic hair left in the jaquazzi. Had someone else’s left over gold fish crackers under a chair. They did offer us to move but wasn’t sure if they had another clean room. The language barrier was hard to communicate with.
Stayed 2 nights in Oct 2023

8/10 Good

Gail

Liked: Staff & service, property conditions & facilities
Comfortable and safe stay
Stayed 1 night in Oct 2023

8/10 Good

Cynthia

Travelled with family, Travelled with group
Liked: Staff & service
What I liked was that is was close to where I needed it to be and personnel were courteous and respectful. Breakfast was adequate. What I didn't like was the condition of property. Needed updating, but at least it was clean. Hard to get a old tub to sparkle when it has seen better days.
Stayed 3 nights in Oct 2023