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Reviews of Holiday Inn Hermosillo Sonora, an IHG Hotel

3.5 out of 5
Holiday Inn Hermosillo Sonora, an IHG Hotel
Boulevard Eusebio Kino Y Ramon Corral, Hermosillo, SON

Reviews

8.4

Very good

Rating 10 - Excellent. 205 out of 440 reviews" "
Rating 8 - Good. 144 out of 440 reviews" "
Rating 6 - Okay. 44 out of 440 reviews" "
Rating 4 - Poor. 27 out of 440 reviews" "
Rating 2 - Terrible. 20 out of 440 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Emily

Hallways leading to rooms were dirty, and bathrooms could have been cleaner.
Stayed 1 night in Apr 2024

10/10 Excellent

Ana Sofía

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente lugar

4/10 Poor

Brian, St Albert

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel is under extensive renovation and we were not made aware when booking. No water pressure, no phone, air con not working, makeshift restaurant erected. On the positive side the food was good, the staff very friendly and helpful
Stayed 1 night in Mar 2024

4/10 Poor

Jose

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Construction
Stayed 4 nights in Feb 2024

10/10 Excellent

Katharina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

2/10 Terrible

Grisel, Las Vegas

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

James

10/10 Excellent

Beatrice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hermosillo
Great location, beds very comfortable! Great breakfast! Will be coming back.
Stayed 1 night in Dec 2023

10/10 Excellent

Amanda, Tucson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome location. Receptionist was very kind, efficient and helpful
Stayed 1 night in Dec 2023

8/10 Good

Nilda

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
The bed and pillows were comfortable. Our bathroom shower door's seal leaked so we often called for more towels. The iron had "no sirve" written on it and we had to call for a replacement.
Stayed 3 nights in Nov 2023

10/10 Excellent

Rocio

Liked: Cleanliness, amenities, property conditions & facilities
G
Stayed 1 night in Dec 2023

10/10 Excellent

Katharina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!!
Stayed 3 nights in Nov 2023

10/10 Excellent

Walter Hernando

Stayed 1 night in Nov 2023

10/10 Excellent

Hector

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable
Stayed 1 night in Nov 2023

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Nov 2023
Response from Holiday Inn - Hermosillo on Nov 21, 2023
Thank you for your feedback we are happy to hear you had a great stay with us!

8/10 Good

Brian, St Albert

Liked: Cleanliness, staff & service, property conditions & facilities
Stay here every year. They could use a hot tub and mini fridges though
Stayed 1 night in Nov 2023
Response from Holiday Inn - Hermosillo on Nov 13, 2023
Thank you for your feedback, we will work on this points to improve our services

8/10 Good

Laura

Liked: Cleanliness, property conditions & facilities, room comfort
Nice but is lacking
The room was nice but missing a lot of essentials we needed to call the front desk for. No ironing board, only one full size towel for a group of 3 and no hair drier. Called to her all 3 and for 2 out of 3. The hair drier was the kind that goes on the wall in the hotel… but wasn’t installed. Mount and all. Never got extra towels so my husband had to use the hand towels.
Stayed 1 night in Oct 2023
Response from Holiday Inn - Hermosillo on Nov 7, 2023
Thank you for your feedback this helps us improve our service, we will work on this issues, we hope you can visit us again sometime soon!

10/10 Excellent

Charles

Stayed 1 night in Oct 2023
Response from Holiday Inn - Hermosillo on Nov 7, 2023
Agradecemos sus comentarios, nos da gusto saber que su estancia fue un éxito! esperamos pronto vuelva a visitarnos!

8/10 Good

Salvador

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Oct 2023
Response from Holiday Inn - Hermosillo on Nov 1, 2023
Agradecemos sus cometarios y retroalimentación, esperamos pronto vuelva a visitarnos!

4/10 Poor

Rosie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Holiday Inn - Hermosillo on Oct 25, 2023
Agradecemos sus comentarios y retroalimentación, trabajaremos en nuestras áreas de oportunidad para mejorar nuestro servicio, esperamos nos pueda dar una nueva oportunidad para mejorar su perspectiva hacia nosotros

8/10 Good

Christian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that they had an ice dispenser ready to use for any guests that would want ice and there were vending machines
Stayed 2 nights in Aug 2023
Response from Holiday Inn - Hermosillo on Oct 25, 2023
Thank you for your feedback, we are happy to hear you had a pleasant experience with us!We hope to see you back again soon!

8/10 Good

Miguel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only thing i would complain about was the water there was no hoy water in shower
Stayed 2 nights in Oct 2023
Response from Holiday Inn - Hermosillo on Oct 27, 2023
Thank you for your feedback, we are very sorry for the inconvenience you had during your stay we will work on this issue, we hope you can give us a new oportunity to make a better stay for you

10/10 Excellent

Jesus

Stayed 2 nights in Oct 2023
Response from Holiday Inn - Hermosillo on Oct 17, 2023
Agradecemos sus comentarios y retroalimentación! Nos da mucho gusto saber que su estancia fue un éxito! esperamos pronto nos vuelva a visitar!

8/10 Good

Irma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place
We stayed one night to visit some friends, was well located and walking distance to our friends house.
Stayed 1 night in Oct 2023
Response from Holiday Inn - Hermosillo on Oct 10, 2023
Thank you for your feedback, we are glad you has a great stay with us! we hope to see you back again soon!

8/10 Good

Juan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good at the hotel except for the fact that the carpet on the hallway was evidently duty.
Stayed 1 night in Sep 2023
Response from Holiday Inn - Hermosillo on Sep 18, 2023
Thank you for your comments

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was near our point of interest. The hotel provided great service and had everything we needed.
Stayed 2 nights in Aug 2023
Response from Holiday Inn - Hermosillo on Aug 29, 2023
Thank you for your comments.Best regards.

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and facilities
Reception and management made every effort to accommodate my requests for accommodations. I’ve stayed at this locations several times in the past and I have always been pleased with the service and facilities. I’ll happily stay there again.
Stayed 1 night in Aug 2023
Response from Holiday Inn - Hermosillo on Aug 28, 2023
Thank you for your comments!Best regards.

4/10 Poor

Cesar

Travelled with family
Disliked: Staff & service
The cleaning lady opened the door without any notification. Totally unacceptable.
Stayed 1 night in Aug 2023
Response from Holiday Inn Hermosillo on Aug 22, 2023
Thank you for you comments.We are very sorry for the inconvenience, we hope you can give us anothe chanse to change your perspective.

10/10 Excellent

Marcos

Liked: Cleanliness, property conditions & facilities
Recomiendo
Stayed 1 night in Aug 2023
Response from Holiday Inn Hermosillo on Aug 7, 2023
Gracias por sus comentarios.

10/10 Excellent

flor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Holiday Inn Hermosillo on Aug 1, 2023
Gracias por sus comentarios

4/10 Poor

Lizbeth

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
We booked this room because it was close to our family’s house. We thought it would be convenient but unfortunately the hotel wasn’t worth the money we paid for. The bathroom door wouldn’t stay closed. As a family of 4 who needed to shower or use the bathroom it was very inconvenient. I called the receptionist to get it fixed and they said they would send someone and they never did. The floors were dirty. My two year old walked around barefoot for a few minutes and her feet were black. I had also booked a pool view room and we did not get that room. I called the receptionist again to see if they could do anything and I never heard anything back. I would never stay here again and I’m definitely not recommending this hotel to any friends or family.
Response from Holiday Inn Hermosillo on Aug 3, 2023
Thank you for your feedback, we really apreciate it.We are very sorry for the inconvenience and we hope you can give us a second chance to change your perspective.

8/10 Good

Lloyd

Stayed 1 night in Jul 2023
Response from Holiday Inn Hermosillo on Jul 31, 2023
Gracias por su comentarios.

4/10 Poor

sandra

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I cant sleep with a lot noise, air condition is broken😩😱
Stayed 1 night in Jul 2023
Response from Holiday Inn Hermosillo on Jul 17, 2023
Thank you for your comments, it help us to improve the service.

10/10 Excellent

Heriberto

Liked: Cleanliness, staff & service, property conditions & facilities
Yes
Stayed 1 night in Jul 2023
Response from Holiday Inn Hermosillo on Jul 14, 2023
Gracias por sus comentarios

10/10 Excellent

ruben

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 3 nights in May 2023
Response from Holiday Inn Hermosillo on Jun 3, 2023
Good Morning thank you so much for your feeback! We are happy to hear you had a great stay with us! Hope to see you back again soon

10/10 Excellent

Elizabeth

Stayed 1 night in May 2023
Response from Holiday Inn Hermosillo on Jun 14, 2023
Muchas gracias por sus comentarios.

10/10 Excellent

Diego

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean Spacious Room, Friendly Staff
Stayed 3 nights in Apr 2023
Response from Holiday Inn Hermosillo on Apr 18, 2023
Thank you very much for your feedback, we are very happy that you had a great stay with us!We hope to see you back again soon!

10/10 Excellent

Lloyd

Stayed 1 night in Apr 2023
Response from Holiday Inn Hermosillo on Apr 9, 2023
Agradecemos sus comentarios! nos da un gusto saber que su estancia fue excelente, esperamos pronto vuelva a visitarnos!

10/10 Excellent

Valeria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Holiday Inn Hermosillo on Apr 25, 2023
Agradecemos sus comentarios y retroalimentación, nos da gusto saber que todo salió bien durante su estancia, esperamos vuelva pronto a hospedarse con nosotros!

10/10 Excellent

Brian, St Albert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access and a very good restaurant
Stayed 1 night in Mar 2023
Response from Holiday Inn Hermosillo on Mar 27, 2023
Thank you so much for your feedback, we are very happy to hear that your stay was great! we hope to see you back again soon!

10/10 Excellent

LETICIA

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The service and staff are excellent.
Stayed 1 night in Mar 2023
Response from Holiday Inn Hermosillo on Mar 27, 2023
Thank you so much for your feedback, we are happy to hear that you had a great stay with us! We hope to see you back again soon!

10/10 Excellent

oscar

Stayed 1 night in Feb 2023
Response from Holiday Inn Hermosillo on Mar 21, 2023
Agradecemos sus comentarios y retroalimentación, esto nos ayuda a mejorar nuestro servicio para todos nuestros huéspedes! esperamos pronto vuelva a visitarnos!

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, room comfort
HI in Hermosillo Center
Front desk was amazing. Told us places to eat and things to do
Stayed 1 night in Feb 2023
Response from Holiday Inn Hermosillo on Feb 18, 2023
Thank you so much for your feedback!! we are very happy to hear your stay with us was great!, We hope to see you back again soon!

10/10 Excellent

daisy

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great. Hotel & premises were clean. Safe to be in.
Response from Holiday Inn Hermosillo on Jan 11, 2023
Thank yo so much for your feedback! we are very happy to hear that your stay with us was great! we hope to see you back again soon!

10/10 Excellent

Brian, St Albert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay here every time I pass through. Safe, clean, accessible, and very friendly staff.
Stayed 1 night in Nov 2022
Response from Holiday Inn Hermosillo on Nov 11, 2022
Thank you for your feedback! We are very happy to hear that tou have a great experience with us! We hope to see you back again soon!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Holiday Inn Hermosillo on Oct 18, 2022
Agradecemos sus comentarios y retroalimentación, esto nos sirve para mejorar nuestros servicio, esperamos pronto vuelva a hospedarse con nosotros!

8/10 Good

Marcos E.

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Need a better fitness center.
Stayed 2 nights in Sep 2022
Response from Holiday Inn Hermosillo on Oct 5, 2022
Thank you for your feedback, as this helps us improve our service for all of our guests, we hope you can give us a new oportunity to change your perspective

8/10 Good

Roberto

Stayed 3 nights in Aug 2022

10/10 Excellent

Mauricio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
is good
Stayed 1 night in Jul 2022
Response from Holiday Inn Hermosillo on Aug 2, 2022
Agradecemos sus comentarios, nos complace saber que su estancia fue un éxito, esperamos pronto volver a tenerlo con nosotros!

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022