Indoor pool

Reviews of Hotel Jafferau

4 out of 5
Hotel Jafferau
Loc. Fregiusia, Bardonecchia, TO

Reviews

7.4

Good

Rating 10 - Excellent. 35 out of 140 reviews" "
Rating 8 - Good. 52 out of 140 reviews" "
Rating 6 - Okay. 34 out of 140 reviews" "
Rating 4 - Poor. 14 out of 140 reviews" "
Rating 2 - Terrible. 5 out of 140 reviews" "

8.4/10

Cleanliness

7.4/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
There is no hot water this morning and they are blaming the wind!
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was fantastic and views from the balcony amazing.
Stayed 6 nights in Feb 2019

10/10 Excellent

Shahram

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The reception staff (specially ‘Valentino’) were very helpful to sort out our issue with the bed. The staff at the restaurant (specially ‘Armando’) were very efficient, attentive and polite. Overall staff at the Hotel made us feel welcome. The best thing about the location of the Hotel was the fact that you could literally ski in and out of your hotel and the easy access of the Ski room to the lift that would directly take you to the corridors of the hotel rooms. There was also a ski shop with another friendly staff and a very reasonable cost for ski hire. The toddlers ski area (nursery slope) was also literally few steps down the Hotel’s car park. Overall I rate the Hotel 10 out of 10 for it’s overall package and would definitely recommend it to both families with children or even couples.
Stayed 7 nights in Feb 2018

6/10 Okay

Lacoune, Canada

Liked: Cleanliness, staff & service
For the view!!!!
The view was just outstanding!!. Do not get discouraged when using a GPS.......the narrow uphill road will finally take you to the hotel - located at about 2000 m. Very quiet area right on the ski slopes.

4/10 Poor

davide

Disliked: Staff & service, property conditions & facilities
What a disaster...
Well, let's start from the beginning. We get on top of this beautiful mountain and we find this good looking place and we were told the room was ready. So we get in but the room is actually not ready. So we go back and wait. The room was good at the end. Quite clean and spacious. The hotel overall lacked the feeling of a mountain resort. It is a modern hotel without character in the middle of the mountain. What a shame. With just a few touches would have been amazing. Worse bit: the restaurant. Big open modern restaurant with no character at all. Positive: the price. You think you get a 4 star for cheap, but you actually pay the right amount for what can bearly be defined as 3 stars. The second day we got stuck at the top as the road was not cleaned by the local services and there was too much snow. Last but not the least we were lucky to have cash as the credit card did not work at checkout. What kind of 4 stars has no credit cards?

8/10 Good

Justyna, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in a great location, beautiful view
Great location- right by the slope and ski lift. Blue and red runs. Beautiful view overlooking the mountains. The hotel is quite high up but offers free shuttle until 7pm to the town centre and other slopes. after 7pm it is 10 euros per person but they are reliable and come when needed. Staff were very nice and helpful. The swimming pool and sauna were great after whole day of skiing. Breakfast and dinner were good. However, Expedia messed up my reservation and instead of informing the hotel I booked two twin rooms , they only informed the hotel about one room booking so we had to stay in one room, Room comfort was okish but because i did not get proper bed but a sofa it was not the most comfortable and the room was small.

8/10 Good

Natanya

Liked: Cleanliness, room comfort
Disliked: Staff & service

10/10 Excellent

Laszlo Leslie, cambridge, canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellen stay
comfOrtable and Relaxing

10/10 Excellent

Zeva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

stewart milne, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
On the slopes
This hotel sits at the top of the gondola at 2000m and is perfect for short ski breaks. The Gondola station isonly about an hour from Turin Airport. For seasoned skiers the lifts are a little old fashioned - 2 seater chairs and drags but this is more than made up for by the lack of people on the slopes and the fast gondola. We stayed for 4 nights. Meals were great with 4 course dinners of waiter served good food. Ski hire is on site and they will get your lift passes. (Call ahead for this). A regular 5 minute free bus ride connects the gondola and Campo Smith lift in Bardonecchia. Rooms were of a good standard and, as they were quiet, they gave us 2 adjoing double rooms instead of a 4 bed room. Very nice touch. Staff wewre always very helpful but certainly not overpowering. The only minus would be that if you went B&B there is nowhere else to go for dinner in the evening except the Hotel restaurant unless you make your way to the village by car or taxi. The gondola runs only until 16.45 Hrs. So suggest Half Board.

4/10 Poor

Nicolas, Montreal

Liked: Cleanliness
Disliked: Staff & service, room comfort
Ideal location - disappointing standard
We expected to have an excellent experience in Italy. However, we were disappointed by: - the lack of basic standard (1 channel for TV - Eurosport, Internet is slow and works randomly), - if you are on the last floor under the skylights (velux windows), you will have neither a view nor natural light nor fresh air since they don't shovel the roof after it has snowed. During our 4 days stay, they denied our request to clear the windows or to change us the room (hotel was fully booked). One of the other consequences was the average temperature in the room (between 24C and 30C). - the elevator doesn't reach the last floor. - The dress code of the staff was not always professional for a 4 star hotel as we were wondering sometimes who was an employee from a guest. the employees lacked some authority and sometimes we had the impression of a free for all (some guests were smoking in the lobby, kids playing with their ball in the hallway...) - the food was basic and lacked the italian flavor. you should definitely go to the restaurants in the village of Bardonnechia. It could be a good deal for a family but a wrong choice for a romantic gateway.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spa hotel up the mountain right on the piste
Having read some bad reviews on Trip Advisor just before we went I was quite worried, but I am pleased to say this hotel was really very good. Our room was very comfortable and a good size. We had a balcony in the sun with a wonderful view. The spa was lovely and towels, slippers etc were provided. Being located right in the middle of a piste was excellent and if you wanted to go to the other ski area this was very easy with the free shuttle bus from the bottom of the pist. The food was very nice and we hadn't realised but our dinners were included in the price of the stay, such good value. There was some excellent wine to buy too. A lot of the reviews on Trip Advisor say that the staff are rude but we found them to be very helpful and friendly. Maybe the problem was these people spoke no Italian because the hotel and whole resort is very Italian focused, so maybe we had a better stay because speaking Italian we could understand what was going on. But to me that is perfect, I would not want a "Brits abroad" holiday in any case so the lack of fry up in the morning and English speakers was refreshing. I had such a great stay in this clean, friendly, comfortable, relaxing, excellent location hotel. I would not hesitate to return. The only thing I would say is that due to the location some taxi drivers may struggle, ours had to get his snow chains on at the end. But you can always walk the last few metres or call the hotel for help if necessary.

8/10 Good

Eve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

SisterK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Jafferau - Feb half term - Really great!
Fab stay really pleased with Jafferau. We had a newly renovated & spacious family room - effectively 2 rooms as the king(?) size sofa bed was in its own room with a very well equipped kitchenette (we used it only for drinks). The main room is two single beds pushed together. We had a separate bathroom & useful small hall area. The views were beautiful & with a balcony that at 5 still got the pm sun. Whilst at the end of the corridor we were never disturbed by 'noise'. The food was great - disappointing no hot food for b'fast (says this on booking tho') but a reasonably extensive choice. Evening meals were beautifully presented &cooked v well but perhaps not so enjoyable for the less adventurous palette. Courses included butternut squash risotto, meatball nut covered courgette kebab, rabbit, tickled trout, chickpea soup etc. Complimentary Proseco before the fantastic buffet appetizer then 3 more courses. As we booked B&B basis we also ate at the nearby fab & friendly Cianfuran - 7 meals at the hotel would have been too much! The hotel provides a shuttle within certain hours which stopped at this pizzeria. All hotel staff were very friendly. Reception always covered by one English speaking person & we had no problems in sorting all our requests. Dining room staff had more basic English but relevant English words so we never had a prob. My only disappointment was that with no bath in our room I looked forward to the hot tub but my kids said it wasn't hot! Gym small but good

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great for families or couples
The Hotel itself is situated half way up the mountain and although this gives the guest an amazing view, it would have been great if they'd stuck a few signposts around from Bardonecchia to the hotel around so that one doesn't get as lost as we did going up the mountain in the dark.... When we'd finally found the hotel, they hadn't put salt on the entrance so it was rather treacherous getting our luggage inside... We were beginning to worry that this was a mistake, however, signposts and lack of salt aside, once in the hotel, the staff were very friendly and helpful. The hotel is quite modern but unpretentious, and the ski in/ski out facility was awesome. Our room was a great size and clean, with plenty of wardrobe space and free internet. My only complaint about the room itself are the beds and linen. The beds are quite tough as are the pillows. An option of a softer second pillow in the cupboard would be great. It's a very pleasant hotel all in all. You just have to be willing and happy to do a short drive into town.

8/10 Good

Linn, Reading, UK

Liked: Cleanliness, staff & service, room comfort
Beautiful views and friendly staff
First snowboarding holiday with my boyfriend The service was most friendly. If you are only English spoken and are not willing to learn a few basic Italian words you might struggle as most the staff English isn't great. Entertainment crew were really nice and their English was alot better, they were always there to help :) The rooms were really nice and clean, they upgraded us to the 'superior' which was a nice surprise. Stunning views! We stayed in RM228 which had one of the best views. The food is nice for a few days but you will probably want to go into town some night for a meal. Breakfast is the same everyday and it is a traditional European breakfast not a fry up. The bar was nice and the bar man can make some lovely cocktails but the bar is a little pricey but they free pour :D The pool, steam room and sauna were really nice after a long day on the slopes. The spa wasn't working which was a bit of a shame as there is no tub in our room. We travelled to Bardonecchia from Turin by bus then train. It took about 3 hours all up with waiting periods. Try and organize a transfer, it is alot more expensive but will save a few hours. There is a 34 euro shuttle 'cavourese' but it only runs twice a day on weekends. If you decided to go the long way via Torino then take a few hours to roam around the city as it is absolutely beautiful and has some really nice bars and shops. Overall we really enjoyed the trip and the hotel was good value for money I hope this helps :)

8/10 Good

SMcS, Surrey

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
as close as you can get to the slopes
A very pleasant hotel situated on the mountain. The food and service were good, ski facilties excellent. The spa, pool, sauna etc were good but travellers should be aware that a compulsory 'club fee' is payable regardless of whether you use the facicities or not. Hats must be worn in the pool. Our room had not been cleaned properly but staff were quick to rectify the situation.

6/10 Okay

Aurelien

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020

2/10 Terrible

Florentina

Travelled with family, Travelled with group
Disliked: Property conditions & facilities, room comfort
Pessimo,prezzi di 4 stelle,trattamento low-cost
Soggiorno deludente...abbiamo preso un albergo 4 stelle ma siamo stati trattati come in un low-cost...ogni cosa si pagava extra ...scriveva albergo con piscina interna ma, la piscina si pagava 10 euro/pers., cuffia 3 euro, ciabatte 3 euro, accappatoio 10 euro...,scriveva animali ammessi e abbiamo pagato 10 euro per un cagnolino taglia piccola... garage interno 20 euro/macchina quindi abbiamo lasciato le macchine fuori sotto la neve in quanto eravamo 2 macchine e ci è sembrato esagerato pagare 40 euro per una notte ...tutti costi NON annunciati al momento della prenotazione,sennò al check out al momento del pagamento ... Ci dispiace tantissimo...unica cosa di 4 stelle era solo il paesaggio...di sicuro NON torneremo 😓 ad alloggiare in questo albergo...
Stayed 1 night in Dec 2019

2/10 Terrible

Andrea

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Non lo consiglio
Nella mia camera non si vedono i canali TV,non c é linea cellulare e wifi in camera pessimo,luci all entrata non funzionanti,2 lampade bruciate su 3 abat/jour.non ci sono dettagli precisi su cosa offre l hotel e trovi le sorprese sgradevoli una volta sul posto.Discoteca chiusa d estate,piscina e SPA chiudono troppo presto.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveller

Stayed 1 night in Jun 2019

6/10 Okay

alexia

Disliked: Staff & service
A éviter
Hôtel à la localisation exceptionnelle ... et ça s’arrête là !!! Enfin je dirais qu’il s’agit d’un bon 2 étoiles mais d coup beaucoup trop cher ou d’un très mauvais 4 étoiles ... - j’ai réservé chambre avec vue... j’ai eu vu sur un mur de neige alors que de l’autre côté il y avait vue vallée magnifique (merci le supplément) et quand j’en ai informé l’accueil elle m’a dit qu’elle n’avait plus de place ... la chambre était propre, le wifi très mauvais et la tv tellement vestiaire qu’elle en est drôle... vous me direz qu’on ne va pas au ski pour regarder la tv... mais l’hôtel est très isolé et le soir il n’y a rien à faire du coup... - le restaurant est horrible - La piscine est payante : 10€ + prévoir bonnet sinon supplément. - je garde un souvenir assez drôle de la navette ... Côté positif : localisation, possibilité de louer ski et forfait de l’hôtel, les pistes devant l’hôtel (pour 30% du domaine) et navettte régulière et gratuite pour aller de l’autre côté de la station. Le bar des pistes à côté de l’hôtel est cool mais ferme tôt !!
Stayed 2 nights in Feb 2019

8/10 Good

Elisabetta

Liked: Cleanliness, room comfort
Stayed 2 nights in Jan 2019

8/10 Good

Stefania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Albergo con tutti i confort. Le camere belle (le nostre avevsno una bellissima vista). Area relax e piscina a pagamento. Tutto vicino: piste, scuola di sci. Il paese e' circa a 7 km
Stayed 4 nights in Dec 2018

10/10 Excellent

Fabio

Ottimo
Ottimo...anche se solo per una notte ...ma splendido
Stayed 1 night in Aug 2018

8/10 Good

Christophe

Nom d’air!
Vue très agréable.
Stayed 1 night in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Situation très agréable en bas des pistes.
Personnel très agréable et à l’écoute. Très bon rapport qualité prix pour le dîner et le petit déjeuner. Vue magnifique depuis notre chambre. Excellent séjour.
Stayed 1 night in Aug 2018

4/10 Poor

mirr, torino

Disliked: Property conditions & facilities, room comfort
Sulle piste da sci
Animali ammessi diceva l’annuncio , ma avuto da ridire con il titolare ..
Stayed 1 night in Mar 2018

6/10 Okay

Giancarlo

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Vacanza all'hotel Jafferau
L'hotel è situato in ottima posizione per sciatori. Di trova all'arrivo dell'ovovia ed alla partenza skilift per plateau a 2400 metri. Il personale è cortese ma occorre molta attenzione perché tutto è extra, Poco manca perché venga addebitato anche l'uso delle posate. Occorre farsi confermare bene in dettaglio cos'è compreso nel prezzo è quali sono gli extra direttamente dall'hotel perché quanto pattuito con le agenzie non viene osservato.

10/10 Excellent

Germano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Soggiorno in una eccellente zona sciistica ..ottim
Non ho particolari commenti da riferire. È un eccellente zona sciistica da provare ... forse si può fare qualche miglioramento che a mio parere è soggettivo alle esigenze del cliente. E comunque divertente e praticabilissima con eccellenti panorami e Buon mangiare... migliorabile ma buona la struttura.
Stayed 5 nights in Mar 2018

8/10 Good

Luca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ottimo soggiorno
Per chi vuole un soggiorno molto confortevole ed una location eccellente per godersi lo sci con la famiglia
Stayed 2 nights in Feb 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ottimo hotel in posizione fantastica. Camera con vista spettacolare
Stayed 1 night in Jan 2018

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017

10/10 Excellent

Mapi, Torino

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ottimo albergo sulle piste da sci.
Posizionato all'arrivo della cabinovia. Vista straordinaria. Ottimo per gli sciatori ma anche per chi vuole solo relax o fare passeggiate nella natura.
Stayed 2 nights in Jan 2018

4/10 Poor

Giovanni , 00019 Tivoli (RM) IT

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Camera
Camera con divano letto, ( molto scomodo ) e non matrimoniale come descritto sulla prenotazione che mi è stata inviata.
Stayed 10 nights in Aug 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Posizione eccellente... accoglienza da migliorare ... la ristorazio e non l'ho provata..
Stayed 2 nights in Aug 2017

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Troppo difficile da raggiungere e indicazioni scarse. Parcheggio esterno quasi inesistente e personale poco preparato. Struttura isolata ma bella nel complesso. Per trascorrere qualche giorno a sciare può andar bene, non per soggiorni di passaggio.
Stayed 1 night in Aug 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Stayed 4 nights in Aug 2017

6/10 Okay

Roberta

Disliked: Property conditions & facilities, room comfort
Per essere un hotel a 4 stelle mi ha deluso. Doccia rotta, aria condizionata poco funzionante, divano letto al posto del letto matrimoniale, centro benessere misero con vasca idromassaggio poco funzionante! Per quanto speso poco consigliato!!!
Stayed 1 night in Aug 2017

6/10 Okay

Verified traveller

Un vero peccato
Peccato, peccato davvero ... La location è splendida, le camere non solo male, nonostante noi avessimo un divano letto (non richiesto !), ma la gestione ha molti difetti. Partendo dalla reception con impiegati che battibeccano tra loro e si mandano "allegramente" a vaff... Ristorante mediocre, dove alla richiesta di avere un secondo vegetariano, si presentano con una coppetta da gelato di carote e lattuga, facendoti comunque pagare il prezzo pieno del menù fisso. Dove una teiera, solo di English breakfast - of course - perché non c'è nient'altro ("il the verde non c'è, sa a volte ci fanno gli scherzi!") ti costa 6 euro. Non abbiamo usufruito della piscina, che comunque è a pagamento, e dunque non posso dare giudizi. Comodo il servizio navetta e gentile l'autista. Spero che in inverno le cose vadano meglio ...
Stayed 1 night in Jul 2017

6/10 Okay

sonia, france

hôtel pratique pour deplacement professionnel
hotel pris car rdv à proximité mais pas idéal en famille
Stayed 1 night in Jul 2017

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Staff & service
utilizzato solo per dormire in un tour estivo 4x4,hotel gradevole,colazione deludente per un 4 stelle
Stayed 1 night in Jul 2017

6/10 Okay

DANIEL, FRANCHEVILLE

Liked: Cleanliness, property conditions & facilities, room comfort
Hôtel au pied des pistes
Grand chalet au pied des pistes . Un peu impersonnel et sans grand charme. Tous le confort dans les chambres modernes, lit King size et balcon plein sud. Excellent repas, et bon petit déjeuner. Accueil parfait. Belle piscine couverte chauffée et spa.

10/10 Excellent

MARISA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel confortevole e rilassante
Tutto più che positivo, personale cordiale e paziente Location corrispondente alla descrizione Comodissimo per sciare

10/10 Excellent

Chaima

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Female, Sweden

Liked: Cleanliness, room comfort
Hotell mitt pisten
Located far from the town of Bardonecchia and has a bus that can bussing guests to and from the village. When cabinliften is closed are no buses to the base station, either, and you're stuck. The hotel does not sell the necessary things and have no small shop that would be needed. Front desk staff is incredibly helpful in large and small. The buffet breakfast was missing some things like variation on his bread. Dinners were substandard and can be improved a lot.

10/10 Excellent

Germano & Reby, Orte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
stupendo vicinissimo alle piste
un'esperienza fantastica dove ho potuto cogliere il gusto della montagna e dello sci. Da riprovare sicuramente te.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Le calme, les équipements, la proximité des pistes
L'hôtel peut être difficile d'accès selon la météo. Prévoir les chaines. L'établissement se situe sur les pistes, il est isolé en pleine nature et donc au calme ce qui correspond parfaitement à nos attentes. Parfait pour se ressourcer en famille et profiter des joies du ski. Location du matériel et cours de ski sur place.

8/10 Good

laurence , b

Liked: Cleanliness, staff & service, room comfort
Hotel chaleureux mais qui se dégrade lentement
Je vais depuis plusieurs années dans cet hôtel qui , i y a 6 ans était à la hauteur de ses 4 étoiles . Mais la dégradation des locaux et des prestations est u Triste constat . L'accueil est excellent