Room, 1 King Bed, Accessible, Non Smoking

Reviews of Comfort Lodge

2 out of 5
Comfort Lodge
1708 N Highland Street, Williamsburg, IA

Reviews

5.8
Rating 10 - Excellent. 39 out of 251 reviews" "
Rating 8 - Good. 57 out of 251 reviews" "
Rating 6 - Okay. 51 out of 251 reviews" "
Rating 4 - Poor. 44 out of 251 reviews" "
Rating 2 - Terrible. 60 out of 251 reviews" "

6.4/10

Cleanliness

6.4/10

Staff & service

5.0/10

Amenities

5.6/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

6/10 Okay

William

Liked: Staff & service
Response from KEN on Feb 20, 2024
Thank you for the stay. we appreciate your feedback

10/10 Excellent

kaitlyn

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from KEN on Feb 8, 2024
Thank you so much for your stay. We appreciate your feedback

4/10 Poor

Kelly

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Would never stay here again. Had mold growing on the floor and bathtub. Check in person was very rude.
Stayed 2 nights in Dec 2023
Response from KEN on Jan 3, 2024
THANKS FOR YOUR STAY. WE APPRECIATE YOUR FEEDBACK . WE WIIL ADDRESS THAT ISSUE.

2/10 Terrible

Timothy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rude staff, no hot breakfast, construction mess
Stayed 1 night in Nov 2023
Response from ken on Dec 3, 2023
sorry for your inconvenience .

2/10 Terrible

Kaitlyn

Travelled with family
Liked: Cleanliness, room comfort
It wasn’t bad but not worth the price
Stayed 1 night in Nov 2023
Response from ken on Nov 12, 2023
This is the Iowa Hawkeye home game weekend, so the price was higher.

8/10 Good

BRUCE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Appears that the property is being remodeled. The pool was closed but we did not desire to swim. Easy parking. Close to the interstate, shopping and a few restaurants. Good value for a weekend with a Iowa football game.
Stayed 1 night in Oct 2023
Response from Ken on Oct 23, 2023
Thank you so much for your stay. We appreciate your great feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Ken on Oct 23, 2023
Thank you so much for your stay. We appreciate your great feedback.

2/10 Terrible

Theresa

Disliked: Staff & service, amenities, property conditions & facilities
The motel was under renovation so there were limited rooms available. All the doors were open allowing for unlimited access from the public. None of the amenities listed were available. The front lobby was closed. There was no hot breakfast. The pool was under construction. The room was dirty. There was a french fry on the floor between the bed and the nightstand. There was a dead bug in the shower and the shower floor was dirty. There were partially used toiletries in the shower. There were no condiments in the room(coffee maker and supplies). There was no working vending or ice machine.
Stayed 2 nights in Sep 2023
Response from KEN on Sep 28, 2023
THIS HOTEL IS UNDER RENOVATION . SOORY FOR YOUR INCONVINENCE. ALSO UNDER NEW OWNERSHIP.

4/10 Poor

Robert

Liked: Cleanliness, room comfort
Renovation is needed
The website said a breakfast was included but none was offered
Stayed 1 night in Jul 2023

8/10 Good

Dan

Disliked: Property conditions & facilities
An old motel in process of being remodeled. Bed was lumpy but slept ok.
Stayed 1 night in Jun 2023

2/10 Terrible

Stevie

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing good to say about this property. I would’ve rather slept in my car. There was tobacco chew and spit all over nightstand and floor. The carpets haven’t been vacuumed since Nam. Sheets, towels and pillow cases were dirty. There was no water pressure/hot water in shower. Pool is closed and no breakfast served. I asked for a reciept upon check out and was told “we don’t do that.” I will never be going back and I’d suggest you steer clear too. Rooms feel like rent by the hour rooms, not cozy at all.
Stayed 1 night in Jun 2023

2/10 Terrible

Sandra

Stayed 2 nights in Jun 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not Cozy Hotel
Took forever to check in. Guy acted like he didn’t know what he was doing. Horribly rotten food left in fridge that stunk up hotel room. Bed was rock hard. Went to check out and nobody was out front. You could hear 2 workers in back talking. I called the hotel and they asked what I wanted. Seriously? Just said to leave the key on the desk. Poor service. The pool outside looks like something from a horror film. That hotel could be nice if someone gave it attention.
Stayed 1 night in Jun 2023

8/10 Good

Amanda

Stayed 3 nights in May 2023

8/10 Good

LaTanya, Omaha

Stayed 1 night in Jun 2023

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Bare Bones
This is a bare bones establishment. No breakfast (though it said it did), no coffee in room (one pot in lobby with no sugar or cream), no room phone to call the lobby, no clock, only one washcloth and towel in bathroom for the two of us, no elevator. The room itself seemed clean.
Stayed 1 night in May 2023

4/10 Poor

Erika

Travelled with family
Disliked: Property conditions & facilities
When we arrived the pool was very clearly closed even though the website said it was open... The hotel itself is very run down there's no ice machine, there were no trash cans in the hotel room, the front desk said that we had to share the remote control with the TV so if we were leaving we had to turn the remote control back into the front desk so they could use it for another room, we reserved a room with two queen beds and a pull-out couch bed, (3 ppl in room) and when we went to open the couch bed there were bugs and crumbs of food that look like it's been there for a long time there were no extra sheets in the room for us to make up the pull-out bed. The hair dryer didn't work and there was also no hand soaps or shampoo or anything to wash your hands with in the bathroom and the towels that they gave us to use were pool towels not regular towels for the shower. When I brought these issues up to the front desk there was a little 12-year-old girl working who didn't know how to help me and she didn't know how to do a refund so she said there's no refunds and there was no adult there to help her so we ended up leaving and staying at another hotel. I tried to call several times to speak with an adult manager but one was never available.
Stayed 2 nights in May 2023

2/10 Terrible

Julie

Disliked: Cleanliness, amenities, property conditions & facilities
Old and dirty. Key to door took forever to work. I felt very uncomfortable staying and it smelled like pot. I thought my nice car would be damaged or stolen. Didn't stay and asked for a credit. Still waiting for credit.
Stayed 1 night in May 2023

4/10 Poor

David

Disliked: Cleanliness, staff & service, property conditions & facilities
SAD
THIS IS A VERY SAD Hotel. Run down, smelled that seedy smell. The rooms were nice and large and the rooms were clean. I am sure it was great in its' heyday. I think they may have been three other rooms taken.
Stayed 1 night in May 2023

2/10 Terrible

Michael

Stayed 1 night in Dec 2022

10/10 Excellent

Penelope

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and staff
Everyone was very nice. They were remodeling some rooms. We were in a jacuzzi suite and it was great. We will be back for sure!
Stayed 2 nights in Dec 2022

6/10 Okay

Shauna

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2022

2/10 Terrible

Deedee

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Was really surprised that Expedia backed this place..dirty, no amenities, poor help, very expensive for this kind of Hotel. No help to find at 10pm for linen, that was not in room. Never again
Stayed 2 nights in Nov 2022

8/10 Good

Fay

Travelled with group
Liked: Cleanliness, staff & service
The staff was most helpful and friendly, but the facility itself was a bit shopworn. Clean though.
Stayed 2 nights in Oct 2022

2/10 Terrible

Jennifer

Stayed 2 nights in Sep 2022

8/10 Good

Tammy

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2022

6/10 Okay

ronnie

Liked: Staff & service
Needs a little more care
Perhaps the owners were new but it seemed like they had a little problem getting us checked in. And the floor in the room was not clean so my husband reported that to the front desk and the man readily came and vacuumed it up. Hotel seemed dingy and very scratchy. The extra space of The suite with the sofa and chair were nice but all in all the room seemed a little pricey for the condition of it.
Stayed 1 night in Sep 2022

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and spacious. The staff was very helpful and friendly.
Stayed 1 night in Sep 2022

4/10 Poor

Amy

Travelled with family, Travelled with pets
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I would not recommend this property, the pictures were not representative of the condition of the property. There were live and dead bugs in the rooms and common areas and the rooms, the curtains were falling off, the tub was dirty. Due to a home college football game, they were oversold. I booked 3 months in advance and they told me they didn't have my rooms. We had to double-up or we wouldn't have had anywhere to stay.
Stayed 1 night in Sep 2022

2/10 Terrible

AAA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hopefully new owners will improve things but ???
No coffee pot in rooms as advertised, Wi-Fi was too weak to access the internet, bath towels extremely small and thin, pillows were bad, sink was stopped up and it was fixed but they did not clean up afterwards, hallways were filthy, locks on outside doors not functioning, few items put out for breakfast were really bad, did not even have tea bags available.
Stayed 2 nights in Sep 2022

10/10 Excellent

Valerie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
VERY friendly staff and room was just fine!
Stayed 1 night in Sep 2022

4/10 Poor

Jane

Stayed 1 night in Aug 2022

2/10 Terrible

claire

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Was told TV on property not working-had no TV for the sstay. No coffee or coffee cups. My room door was left open by housekeeping, I returned in evening, room door was proped open. Ill never stay at a property owned by this company again, ever!!
Stayed 3 nights in Jun 2022

2/10 Terrible

Stephanie

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was total wreck and people were sleeping on the couch in the lobby. I was terrified even being in such a horrible hotel.
Stayed 1 night in Jun 2022

6/10 Okay

Johnathan

Business traveller
Liked: Cleanliness, room comfort
Good for a night
Check in was interesting to say the least. A lot of confusion by the staff. They were friendly, but not very organized. Did not receive the type of rooms that I had booked, and the hotel tried to charge me more than the booking price. You can tel that it used to be a nice hotel back in the day. But needs some TLC.
Stayed 2 nights in Jun 2022

2/10 Terrible

William

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful condition
The hotel needs to be livable before it is open for business.
Stayed 1 night in Jun 2022

4/10 Poor

Barbara

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2022

8/10 Good

Kathryn

Stayed 1 night in Mar 2022
Response from Cozy House Inn & Suites Management on Apr 2, 2022
Hello Kathryn, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to know that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Cozy House Inn & Suites Management

6/10 Okay

Debra

Stayed 2 nights in Mar 2022

4/10 Poor

sandra l

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The heater and toilet did not work
Stayed 1 night in Mar 2022
Response from Cozy House Inn & Suites Management on Mar 24, 2022
Dear Sandra, Thank you for letting us know about this. Your feedback helps us do better. We’re sorry you had a bad experience. We’ll strive to do better.

6/10 Okay

Noel

Just a place to sleep. A bit run down, but ok. Needs a bit of an overhaul.
Stayed 1 night in Mar 2022
Response from Cozy House Inn & Suites Management on Mar 24, 2022
Dear Noel, Thank you for your review. We really appreciate your suggestion, we'll strive to do better

10/10 Excellent

Colin

Stayed 1 night in Jan 2022
Response from Fahad on Feb 23, 2022
thank you so much for coming, we hope you enjoyed your stay :)

6/10 Okay

Joelle

Travelled with group
Liked: Cleanliness
It seems it advertise they had breakfast, but no breakfast😭
Stayed 1 night in Jan 2022
Response from Fahad on Mar 9, 2022
We are really sorry for the inconvenience, we have are way better than we were before, please do re-visit us to have a better and lovely experience this time :)

6/10 Okay

Jesse

Travelled with family
Stayed 1 night in Dec 2021

10/10 Excellent

Alan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good experience
What a great value! Clean, friendly owner / operators. Highly recommend!
Stayed 1 night in Nov 2021

4/10 Poor

Melissa

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Dated room
Very dirty but warm room. No breakfast as hotel.com said
Stayed 1 night in Nov 2021

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Have appliances going!
Upon arrival into our room, my husband tries turning on the tv. No signal was shown. I figured the cable box was unplugged, the refrigerator was not on. I believe, if you have a room reserved, these things should be on and ready for guests.
Stayed 1 night in Nov 2021

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Bad
Room was very dirty and the curtains were broke I had to fix them just so no one can look in and the bed mattress was very hard and I could hardly move my back hurts so bad and they gave us a room that the tv doesn’t work and paper thin walls you could hear barking dogs next door early in the morning. It states there breakfast in the morning and there’s only coffee. I highly do not recommend for the price you pay
Stayed 1 night in Nov 2021

4/10 Poor

Daniel

Travelled with group
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2021

6/10 Okay

Dovie

Travelled with family and small children
Disliked: Cleanliness, amenities
When we arrived the place smelled of marijuana. When we went to walk down the hall to our room the smell of marijuana got stronger.
Stayed 1 night in Oct 2021