Reception

Reviews of NH Catania Centro

4 out of 5
NH Catania Centro
Piazza Trento 13, Catania, CT

Reviews

8.2

Very good

Rating 10 - Excellent. 131 out of 396 reviews" "
Rating 8 - Good. 189 out of 396 reviews" "
Rating 6 - Okay. 52 out of 396 reviews" "
Rating 4 - Poor. 18 out of 396 reviews" "
Rating 2 - Terrible. 6 out of 396 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Diamond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location with helpful and friendly staff
Stayed 2 nights in Sep 2023
Response from Quality Ambassador on Oct 6, 2023
Dear Diamond,Thank you for choosing our hotel and taking the time to share your feedback about your experience with us.We are delighted to learn that you had a memorable stay and we appreciate your kind praise of our team members. I will ensure to share this feedback with them and the rest of the team to continue to inspire and motivate them to deliver exceptional customer service.Thank you again for your time.We look forward to welcoming you back to NH Catania Centro in the near future.Sincerely,

8/10 Good

Craig Martin

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023
Response from Anna on Sep 7, 2023
Dear MartinFirst, let me show you my sincere gratitude for their time by sending your review and for the trust you have placed choosing NH Catania Centro .I very much appreciate your comments that I shared with all staff. They are the symbol of our excellence, a service characterized by professionalism and continuous efforts to satisfy our customers. I assure you that comments like his give us the incentive to continue in our daily effort and is our main aim to ensure that the customer may be surprised and feel special during their stay at our hotel.We hope to have you soon again our guest, to try also to transform its "Good" to "Excellent".See you soon.Anna GuzzettaQuality Ambassador

10/10 Excellent

Frank, Purmerend

Travelled with partner
Liked: Amenities
Central location and well maintained NH hotel. Friendly staff, and have us an excellent restaurant recommendation.
Stayed 1 night in Aug 2023
Response from Front Office Manager on Aug 31, 2023
Dear Frank,Thank you for taking the time to complete our online guest satisfaction survey following your recent stay with us.We are delighted that you enjoyed your stay with us and that you were particularly pleased by the hospitality and genuine service from our team. Your encouraging compliments are certainly appreciated and have been passed on to our team who were thrilled to learn about you great experience and appreciative comments.Thank you once again for your valuable feedback. The team and I are very much looking forward to welcoming your return to NH Catania Centro in the near future for another memorable experience.Sincerely,Maurizio ScardinoFront Office Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Aug 2023
Response from Quality Ambassador on Aug 15, 2023
Dear Michael,thank you for choosing NH Catania Centro for your stay in Catania and having spent your time giving us such a nice feedback.I'm glad to see that your stay was great, and you enjoyed our product and our service, mainly dedicated to guest experience and your satisfaction.Seems now we have a new fan!Hope to welcome you back again soon,Best regards,Anna GuzzettaQuality Ambassador

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Quality Ambassador on Aug 13, 2023
Dear Guest,First, let me show you my sincere gratitude for taking the time in sending us your review and for the trust you have placed in our hotel, by choosing it for your stay at NH Catania Centro .I am very glad that you enjoyed our strengths, such as location, spacious rooms with modern cages of our times and the reflecting exactly those who are our main objectives, namely to convey to all our guests for the extraordinary this place in terms of service, courtesy and cleanliness.On behalf of myself and all the staff, thank you for the compliments you have reserved for us in terms of service and hospitality. We are confident of being able to make you live all the extraordinary about this place and I did it with professionalism and attention.I hope to welcome you back again soon,Kind regardsAnna GuzzettaQuality Ambassador

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super professional and warm staff. Catania people never fail to show their care for tourists but this staff was above and beyond! Very close to via Etnea and quick drive to the airport
Stayed 2 nights in Aug 2023
Response from Quality Ambasador on Aug 12, 2023
Dear Laura,Thank you for taking the time to complete our online guest satisfaction survey following your recent stay with us.We are delighted that you enjoyed your stay with us and that you were particularly pleased by the hospitality and genuine service from our team. Your encouraging compliments are certainly appreciated and have been passed on to our team who were thrilled to learn about you great experience and appreciative comments.Thank you once again for your valuable feedback. The team and I are very much looking forward to welcoming your return to NH Catania Centro in the near future for another memorable experience.Sincerely,Anna Guzzetta

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5-minute walk from pasticceria Savia, via Filomena with the best restaurants, and via Etnea. 20-minute drive from the airport. Clean, safe, professional staff very close to the downtown area!
Stayed 1 night in Aug 2023
Response from Quality Ambassador on Aug 10, 2023
Dear Laura,thank you for choosing NH Catania Centro for your stay in Catania and having spent your time giving us such a nice feedback.I'm glad to see that your stay was great, and you enjoyed our product and our service, mainly dedicated to guest experience and your satisfaction.Seems now we have a new fan!Hope to welcome you back again soon,Best regards,Anna GuzzettaQuality Ambassador

2/10 Terrible

Lesia

Stayed 1 night in Jul 2023
Response from Quality Ambassador on Aug 10, 2023
Dear Lesia,I would like to personally thank you, for the trust given to our hotel, NH Catania Centro , by choosing us for your stay in Catania.With regards to your comments, we have read them carefully and would like to inform you that all the feedback given is the most reliable method of monitoring the service we offer and to improve the issues that need to be developed in order to achieve our guest’s satisfaction and to provide an extraordinary service. This comments will be highly valued for next actions to be implemented. Please receive our most sincere apologies for not having been able to cover your expectations.We hope you give us a second chance. Looking forward to welcome you back in the near future.Yours Sincerely,Anna GuzzettaQuality Ambassador

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Quality Ambassador on Jun 12, 2023
Dear Katheleen,thank you for choosing NH Catania Centro for your stay in Catania and having spent your time giving us such a nice feedback.I'm glad to see that your stay was great, and you enjoyed our product and our service, mainly dedicated to guest experience and your satisfaction.Seems now we have a new fan!Hope to welcome you back again soon,Best regards,Anna GuzzettaQuality Ambassador

10/10 Excellent

Kathleen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, good vibe and friendly staff
The hotel is located only a few blocks from the main street so it's easy to get to get to stores, landmarks, the local market, bakeries and restaurants. The hotel is clean and has a nice vibe in the reception and bar area. The staff was very help with questions and even provided us with a snack bag to take with us when we checked out early to catch our plane. So thoughtful. The hotel was popular when we were there with many visitors. A nice breakfast buffet too. For the price we paid it was a good deal and I recommend it.
local market in center of Catania, very large and popular
Very friendly shop owner in a cute shop that has Sicilian art and antiques off Etnea street in city center
Gardens at the Duomo in city center
Delicious pizza and great variety of wines at Barrique Bistro in Catania
Stayed 4 nights in May 2023
Response from Quality Ambassador on Jun 6, 2023
Dear Kathleen,First, let me show you my sincere gratitude for taking the time in sending us your review and for the trust you have placed in our hotel, by choosing it for your stay at NH Catania Centro .I am very glad that you enjoyed our strengths, such as location, spacious rooms with modern cages of our times and the reflecting exactly those who are our main objectives, namely to convey to all our guests for the extraordinary this place in terms of service, courtesy and cleanliness.On behalf of myself and all the staff, thank you for the compliments you have reserved for us in terms of service and hospitality. We are confident of being able to make you live all the extraordinary about this place and I did it with professionalism and attention.I hope to welcome you back again soon,Kind regardsAnna GuzzettaQuality Ambassador

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location. Clean and updated
Stayed 1 night in May 2023
Response from Qualy Ambassador on May 22, 2023
Dear Mary,thank you for choosing NH Catania Centro for your stay in Catania and having spent your time giving us such a nice feedback.I'm glad to see that your stay was great, and you enjoyed our product and our service, mainly dedicated to guest experience and your satisfaction.Seems now we have a new fan!Hope to welcome you back again soon,Best regards,Anna GuzzettaQuality Ambassador

10/10 Excellent

Sylvia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful reception staff. Main floor food service individual was a disappointment.
Stayed 1 night in May 2023
Response from Front Office Manager on May 13, 2023
Dear Sylvia,First, let me show you my sincere gratitude for taking the time in sending us your review and for the trust you have placed in our hotel, by choosing it for your stay at NH Catania Centro .We appreciate your feedback and are delighted to learn that we met your expectations. Thank you for your kind praise of our team members, including reception staff whom you mentioned. I will ensure to share this feedback with them and the rest of the team to continue to inspire and motivate them to deliver exceptional customer service.Please accept my sincere apologies for not being able to meet our usual standards during your recent stay. I was disappointed to learn about your dining experience at out Main restaurant and can assure you that your feedback has been shared with our food and beverage team, who joins me in offering an apology for the shortcomings. I would like to reassure you that action has been taken to prevent such an incident from recurring. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Maurizio Scardino

8/10 Good

And

Travelled with group
Liked: Cleanliness, staff & service, amenities
Pleasant but can improve by upgrading the rooms
Stayed 2 nights in May 2023
Response from Quality Ambassador on May 9, 2023
Dear Guest,thank you for choosing NH Catania Centro for your stay in Catania and having spent your time giving us such a nice feedback.I'm glad to see that your stay was great, and you enjoyed our product and our service, mainly dedicated to guest experience and your satisfaction.Seems now we have a new fan!Hope to welcome you back again soon,Best regards,Anna GuzzettaQuality Ambassador

6/10 Okay

Nitzan

Liked: Cleanliness, staff & service
The hotel is in fair condition. The stuff is okay. The location is very good. Parking lot is far away from the hotel. We bearly found a space in that lot.
Stayed 1 night in Feb 2023
Response from Quality Ambassador on Mar 19, 2023
Dear Guest,First, let me show you my sincere gratitude for their time by sending your review and for the trust you have placed choosing NH Catania Centro .I very much appreciate your comments that I shared with all staff. They are the symbol of our excellence, a service characterized by professionalism and continuous efforts to satisfy our customers. I assure you that comments like his give us the incentive to continue in our daily effort and is our main aim to ensure that the customer may be surprised and feel special during their stay at our hotel.We hope to have you soon again our guest, to try also to transform its "Good" to "Excellent".See you soon.Anna GuzzettaQuality Ambassador

6/10 Okay

michael, Dunn Loring

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Location and staff was great. Hotel rooms need renovations. Bath tubs are slippery making taking a shower dangerous. House cleaning staff make a lot of noise cleaning.
Response from Anna Guzzetta Quality Ambassador on Dec 27, 2022
Dear MichaelFirst, let me show you my sincere gratitude for your review and for the trust you have placed choosing NH Catania Centro .I very much appreciate your comments that I shared with all staff. They are the symbol of our excellence, a service characterized by professionalism and continuous efforts to satisfy our customers.With regards to your comments about bath and house cleaning staff we have read them carefully and would like to inform you that all the feedback given is the most reliable method of monitoring the service we offer and to improve the issues that need to be developed .This comments will be highly valued for next actions to be implemented. Looking forward to welcome you back in the near future.Yours Sincerely

10/10 Excellent

Dorian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property - front desk staff were exceptional. Great breakfast. Would stay here again.
Response from Quality Ambassador on Nov 17, 2022
Dear Guest,First, let me show you my sincere gratitude for their time by sending your review and for the trust you have placed choosing NH Catania Centro .I very much appreciate your comments that I shared with all staff. They are the symbol of our excellence, a service characterized by professionalism and continuous efforts to satisfy our customers. I assure you that comments like his give us the incentive to continue in our daily effort and is our main aim to ensure that the customer may be surprised and feel special during their stay at our hotel.We hope to have you soon again our guest, to try also to transform its "Good" to "Excellent".See you soon.Anna GuzzettaQuality Ambassador

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable hotel rooms and in convenient area that is close to many attractions and restaurants. Would definitely recommend the hotel to others.
Stayed 1 night in Oct 2022
Response from Quality Ambassador on Oct 24, 2022
Dear Guest, First, let me show you my sincere gratitude for taking the time in sending us your review and for the trust you have placed in our hotel, by choosing it for your stay at NH Catania Centro. I really appreciate the excellent comments, that I have shared with our staff. They are the principal of our values, a service characterized by professionalism and continuous effort to satisfy all our customers. I assure you that comments like yours provides with the esteem to continue in our daily effort and it is our commitment to show that we can make you feel surprised and special while staying with us. Hoping to welcome you for your next stay with us so that I can meet you personally. Receive my best regards,Anna GuzzettaQuality Ambassador

10/10 Excellent

Vivian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wonderful hotel
Stayed 2 nights in Sep 2022
Response from Quality Ambassador on Oct 24, 2022
Dear Vivian, First, let me show you my sincere gratitude for taking the time in sending us your review and for the trust you have placed in our hotel, by choosing it for your stay at NH Catania Centro. I really appreciate the excellent comments, that I have shared with our staff. They are the principal of our values, a service characterized by professionalism and continuous effort to satisfy all our customers. I assure you that comments like yours provides with the esteem to continue in our daily effort and it is our commitment to show that we can make you feel surprised and special while staying with us. Hoping to welcome you for your next stay with us so that I can meet you personally. Receive my best regards,Anna GuzzettaQuality Ambassador

8/10 Good

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is nice n pleasant
Stayed 1 night in May 2022
Response from Quality Soul on Jun 12, 2022
Dear GUEST, First, let me show you my sincere gratitude for taking the time in sending us your review and for the trust you have placed in our hotel, by choosing it for your stay at NH Catania Centro. I really appreciate the excellent comments, that I have shared with our staff. They are the principal of our values, a service characterized by professionalism and continuous effort to satisfy all our customers. I assure you that comments like yours provides with the esteem to continue in our daily effort and it is our commitment to show that we can make you feel surprised and special while staying with us. Hoping to welcome you for your next stay with us so that I can meet you personally. Receive my best regards, Anna Quality Soul

2/10 Terrible

loreta

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No ac told us to open window. The window had no screen and mosquitoes bites all over. Worst experience ever. Would not refund any money and Expedia would not help either.
Stayed 8 nights in Apr 2022
Response from Quality Soul on Apr 30, 2022
Dear Guest We appreciate you taking the time to provide us with such candid feedback of your stay while staying with us at NH Catania Centro. We are very sorry to hear that your stay did not meet expectations and truly apologize for this bad experience. We are taking corrective measures to avoid these inconvenience from happening again. We really hope that you give us another chance to show you all the improvements done and change the perception of your experience. Yours Sincerely,

6/10 Okay

Danielle

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2022

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2022

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2021

10/10 Excellent

Kathryn

Stayed 1 night in Sep 2021
Response from Quality Soul on Nov 19, 2021
Dear Kathryn, thank you for choosing NH Catania Centro for your stay in Catania and having spent your time giving us such a nice feedback. I'm glad to see that your stay was great, and you enjoyed our product and our service, mainly dedicated to guest experience and your satisfaction. Seems now we have a new fan! Hope to welcome you back again soon, Best regards, Anna Guzzetta Quality Ambassador

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2021
Response from Quality Soul on Nov 19, 2021
Dear Guest, thank you for choosing NH Catania Centro for your stay in Catania and having spent your time giving us such a nice feedback. I'm glad to see that your stay was great, and you enjoyed our product and our service, mainly dedicated to guest experience and your satisfaction. Seems now we have a new fan! Hope to welcome you back again soon, Best regards, Anna Guzzetta Quality Ambassador

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
We stayed in a junior suite, it was clean and comfortable. Will return again next time!
Stayed 1 night in Aug 2021
Response from Quality Soul on Nov 19, 2021
Dear Guest, thank you for choosing NH Catania Centro for your stay in Catania and having spent your time giving us such a nice feedback. I'm glad to see that your stay was great, and you enjoyed our product and our service, mainly dedicated to guest experience and your satisfaction. Seems now we have a new fan! Hope to welcome you back again soon, Best regards, Anna Guzzetta Quality Ambassador

4/10 Poor

Joseph

Disliked: Staff & service, property conditions & facilities
Disappointing
Poor value for money and the breakfast doesn't do Sicily justice.
Stayed 2 nights in Aug 2021

8/10 Good

Kei

Liked: Staff & service
Stayed 5 nights in Aug 2021

10/10 Excellent

FRANK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021
Response from Front Office Manager on Jul 12, 2021
Dear Guest, thank you for choosing NH Catania Centro for your stay in Catania and having spent your time giving us such a nice feedback. I'm glad to see that your stay was great, and you enjoyed our product and our service, mainly dedicated to guest experience and your satisfaction. Seems now we have a new fan! Hope to welcome you back again soon, Best regards, Maurizio Scardino Front Office Manager

4/10 Poor

Eoin

Travelled with group
Disliked: Property conditions & facilities
A very tired hotel in need of some care and attention. for sure, not deserving of a 4 star title!
Stayed 1 night in Oct 2020

10/10 Excellent

Josianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
modern hotel
Hotel is very modern, clean, staff was very friendly. Hotel had alcohol rub distributed in all the floors. Breakfast was very good and there was a lot of choice.
Stayed 2 nights in Sep 2020

10/10 Excellent

ANA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel and good rate
I am very satisfied with this hotel service, amenities, food, and location. Breakfast is splendid, it provides rice and soy milk for vegans.
Stayed 2 nights in Mar 2020

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from MAURIZIO SCARDINO on Mar 3, 2020
Dear Guest, thank you for choosing NH Catania Centro for your stay in Catania and having spent your time giving us such a nice feedback. I'm glad to see that your stay was great, and you enjoyed our product and our service, mainly dedicated to guest experience and your satisfaction. Seems now we have a new fan! Hope to welcome you back again soon, Best regards,

6/10 Okay

Ahamd

Stayed 2 nights in Jan 2020
Response from Quality Ambassador on Nov 21, 2023
Dear Ahamd,I would like to personally thank you, for the trust given to our hotel, NH Catania Centro , by choosing us for your stay in Catania.With regards to your comments, we have read them carefully and would like to inform you that all the feedback given is the most reliable method of monitoring the service we offer and to improve the issues that need to be developed in order to achieve our guest’s satisfaction and to provide an extraordinary service. This comments will be highly valued for next actions to be implemented. Please receive our most sincere apologies for not having been able to cover your expectations.We hope you give us a second chance. Looking forward to welcome you back in the near future.Yours Sincerely,Anna GuzzettaQuality Ambassador

8/10 Good

Thayne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Anna Guzzetta - Quality Ambassador on Feb 8, 2020
Dear Guest, First, let me show you my sincere gratitude for their time by sending your review and for the trust you have placed choosing NH Catania Centro! We hope to have you soon again our guest, to try also to transform its "Good" to "Excellent". See you soon. Anna Guzzetta Quality Ambassador

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for central Catania
Pietro and Maria Annarita were superb in helping us achieve 2 days of trips plus a car to Palermo (chauffeured). The rooms were spotless and very comfortable, and the price was very reasonable. I will re-book this hotel next visit.
Stayed 2 nights in Dec 2019
Response from Anna Guzzetta - Quality Ambassador on Feb 8, 2020
Dear Guest, First, let me show you my sincere gratitude for taking the time in sending us your review and for the trust you have placed in our hotel, by choosing it for your stay at NH Catania Centro. I really appreciate the excellent comments, that I have shared with our staff. They are the principal of our values, a service characterized by professionalism and continuous effort to satisfy all our customers. I assure you that comments like yours provides with the esteem to continue in our daily effort and it is our commitment to show that we can make you feel surprised and special while staying with us. Hoping to welcome you for your next stay with us so that I can meet you personally. Receive my best regards, Anna Guzzetta Quality Ambassador

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from Anna Guzzetta - Quality Ambassador on Feb 8, 2020
Dear Guest, thank you for choosing NH Catania Centro for your stay in Catania and having spent your time giving us such a nice feedback. I'm glad to see that your stay was great, and you enjoyed our product and our service, mainly dedicated to guest experience and your satisfaction. Seems now we have a new fan! Hope to welcome you back again soon, Best regards, Anna Guzzetta Quality Ambassador

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable clean rooms
Good hotel, above average in Catania. Very comfortable bed and pillows, very clean and quiet rooms. No airconditioning available in November and the room was hot at night. Opening the window was an option but no breeze came through and the streets below are very noisy, light sleepers should be aware.
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, Mr. Sebastian who received us when we arrived, gave us a very good room on the 10 floor overlooking Mount Etna, delicious breakfast, very well located, close to everything walking, very safe, I loved the hotel, I would return there again
Stayed 1 night in Oct 2019

4/10 Poor

Rahahmim

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

4/10 Poor

Ian

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
2 stars at best...
For a 4 star hotel this property is a joke. They keep the centralized ac temp around 27. The rooms smell like mold and are old and run down. Bed is hard and sheets stank. Really not what you'd expect. Besides the fact that the laundry was well priced and breakfast was mediocre, the staff were good
Stayed 1 night in Sep 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019

6/10 Okay

Verified traveller

Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Check in and out process was good, lobby is modern and clean, breakfast had a lot of options to pick from. My room was too warm and my attempts to adjust the temperature setting in the room didn’t work. I called the front desk and she said she could adjust it from her end, which brought it down by 1 degree. It was comfortable enough but I would have preferred adjusting it to my liking instead of being at the mercy of the front desk. In the bathroom, the paint was peeling from the ceiling and when I went to wash my hands at the sink, the water would not drain. Again I called the front desk. They sent someone quickly to look at the sink. He ran the water for 2 or 3 seconds and said it was draining fine. I explained that actually using the sink involved more than a brief running of water and after showing him that when running the water for a practical amount of time resulted in a backed up sink, he proceeded to plunge the sink. After fixing the sink, he was going to leave the sink without cleaning it. I had to ask him to have someone come and clean it for me after which he proceeded to spray it down and cleaned it himself. In the end, everything was satisfactory, but definitely could have been a better experience.
Stayed 2 nights in Jul 2019

4/10 Poor

Verified traveller

Stayed 1 night in Jul 2019

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good city centre hotel.
A last minute booking due to a delayed flight. Very convenient and good service.
Stayed 1 night in Jun 2019

8/10 Good

Hector

Liked: Cleanliness, staff & service, property conditions & facilities
Close to almost everything.
Convenient location, across a bus stop. All the city landmarks are in walking distance. Only improvement room needs is more power outlets or at least usb outlets. Pillows are a bit hard for my taste.
Stayed 2 nights in Jun 2019

2/10 Terrible

Chip

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room Description not as depicted on Expedia. Room with a view with 2 twins is not offered, only on interior rooms
Stayed 1 night in Jun 2019

6/10 Okay

oscar

Stayed 3 nights in May 2019

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Typical but friendly chain hotel
Helpful staff in a typical downtown chain hote within easy walk of shopping and Bellini park. . Very clean and functional. Good breakfast
Stayed 3 nights in May 2019

8/10 Good

Sami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019