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Reviews of LAM Hotel Serra da Estrela

4 out of 5
LAM Hotel Serra da Estrela
Estrada Nacional 339, Serra da Estrela, Covilha

Reviews

8.6

Excellent

Rating 10 - Excellent. 89 out of 209 reviews" "
Rating 8 - Good. 92 out of 209 reviews" "
Rating 6 - Okay. 18 out of 209 reviews" "
Rating 4 - Poor. 4 out of 209 reviews" "
Rating 2 - Terrible. 6 out of 209 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kenneth, Lafayette

Liked: Cleanliness, property conditions & facilities
Could do with a refresh but otherwise good. Expedia needs to update name of the hotel and address. Local rental car GPS cannot find it and takes one on a crazy rote through narrow city streets made for donkeys. I’m
Stayed 1 night in Jan 2024

10/10 Excellent

Anite

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel located near the top for the mountain. Clean and safe hotel with parking. There is also a pool table and a sitting area to chill. Breakfast was included.

8/10 Good

Dallana

I have been in better hotels before! Staff are very friendly 5 stars staff but the hotel needs new mattresses and renovations
Stayed 1 night in Dec 2023

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place with great view. Note that the pool is not heated. The staff is very friendly. The rooms are clean but the shower is awkward hard to not get water on the floor. I would return.
Stayed 2 nights in Sep 2023

8/10 Good

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great views and pool, but need a car
Location - great views over the city, but there is nothing nearby, so need a car to access any shops (there is a shuttle bus to the city that passes by a number times a day) Service - excellent, especially from Bernardo on reception. Accommodation - very comfortable, large bathroom, views over the pool to the city Eating - full breakfast was excellent. There is a restaurant on site. Wi-fi - excellent throughout Summary - recommended
Stayed 1 night in Apr 2023

8/10 Good

Craig, Ann Arbor

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff were very helpful, got great tips from them on local restaurants. What we booked on Expedia wasn't exactly what they had but the staff worked hard to get us as close to exactly what we thought we had booked. The pool is absolutely lovely but very cold which was surprising as it's not very deep and we thought that sunlight alone would make it much warmer.
Stayed 3 nights in Aug 2022

8/10 Good

Sharla

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2022
Response from LAM Hotel Dos Carqueijais on Apr 17, 2022
Obrigado por nos ter dado um pouco do seu tempo para escrever um comentário. Temos muito gosto que tenha desfrutado a sua estadia e esperamos voltar a dar-lhe as boas vindas em breve.

10/10 Excellent

Jose

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2021

8/10 Good

Johannes

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
An Adobe style hotel on the top of the hill. Some beautiful views of the valley below if you get the right rooms. Unheated pool and dinner is what they offer that day at a fixed price, no a la carte
Stayed 1 night in Aug 2021

10/10 Excellent

Olga

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Tudo muito bem. Uma brilhante paisagem. A minha terra Covilhã.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone that works at this hotel is extremely helpful. The manager in particular went out of his way to make you feel at home. Very enjoyable stay.
Stayed 6 nights in Jun 2019
Response from Diretor Luna Hotel dos Carqueijais on Jul 11, 2019
Dear Guest. Thank you in advance for your visit and your comment. We were pleased to know that you liked our helpful staff. We hope you visit us again. Best regards. Director Luna Hotel dos Carqueijais

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Diretor Luna Hotel dos Carqueijais on Jan 7, 2019
Estimado Cliente. Agradecemos desde já a sua visita e o envio do seu comentário. Ficamos agradados de saber que considerou perfeito a sua estadia no nosso hotel. Esperamos que nos visite novamente. Cumprimentos. Diretor Luna Hotel dos Carqueijais

8/10 Good

brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay, would come again!
We enjoyed our stay very much. Very friendly staff, nice pool and comfortable beds. Breakfast was good, could have been fresher food and better coffee.
Stayed 2 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mountain escapade
Very nice relaxing set up
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2018

8/10 Good

Joe, Canada

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is located in a nice area over seeing the valley. Don't be fooled by the picture this is a mistake I've done and didn't take notice of. See in Canada you don't have to climb a mountain to see snow it is all over the place. I should have been smart enough to recognize the fact that to see snow you have to go up the mountain. We drove from Viseu and up we went to an altitude of 1950 meters ! The seen is breath taking but I didn't plan for it was a shock to me. Now in the hotel I was hoping the staff can upgrade my room I was told they were fully booked. From our window room you could see a section of the valley with some lights from below but there was a huge Air Condition unit that kept going on and off all night. I woke up at 3:20 am due to the noise additionally I was asked a copy of my confirmation email indicating it is their policy. I found that a bit strange but I had to provide them with it. The breakfast and the hotel are fantastic unfortunately we did have the chance to swim in the most beautiful pool since we had to move on to our second location .
Stayed 1 night in Sep 2018

10/10 Excellent

Marty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The most amazing pool view!
Gorgeous pool and amazing service! It was truly a spectacular experience. Great value!!!
Stayed 1 night in Aug 2018

6/10 Okay

s, UK

Liked: Staff & service
Disliked: Cleanliness
Good location
The hotel is well situated for exploring the Sierra de Estrella. Our room was a good size ans suitable for couples with a glass walled bathroom. However there were areas of mould on the hard wooden flooring and the carpet rug had seen better days. The reception staff were friendly and helpful. At dinner , my main course was altered to add certain meat which wa# not on the menu and which I had not ordered. The dish was remade but after some resistance. The breakfast was excellent. Well laid out and good quality. If the hotel wishes to up its game, some staff need training in customer service
Stayed 1 night in Feb 2018

10/10 Excellent

David, Lousa, Portugal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning position and truly great service
We enjoyed a wonderful stay at this hotel. The staff were truly professional and nothing was too much trouble. The quality of the food in the hotel restaurant was excellent. The position of the hotel, gave us spectacular views of the stunning countryside. We would thoroughly recommend this hotel to anyone.

8/10 Good

Marta

Travelled with family
Stayed 2 nights in Jan 2024

6/10 Okay

Alexandre

Travelled with family
Liked: Cleanliness
Stayed 1 night in Jan 2024

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Patrícia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito bom
Tivemos uma ótima experiência e fomos bem atendidos. Voltaremos com certeza.
Stayed 1 night in Dec 2023

10/10 Excellent

Paulo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito bom.
Lugar tranquilo . É para voltar.
Stayed 1 night in Dec 2023

8/10 Good

Patricia

Stayed 1 night in Dec 2023

8/10 Good

José

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Normal
Stayed 1 night in Nov 2023

8/10 Good

Joao Pedro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing views
The views are amazing! The staff was great. Building is a bit tired and bathtub was not working.
Stayed 1 night in Nov 2023

8/10 Good

MADALENA

Stayed 1 night in Nov 2023

10/10 Excellent

Ana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Rui

Estadia muito agradavel
Stayed 2 nights in Nov 2023

10/10 Excellent

Cecília

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cinco estrelas
Todo o atendimento, foi excelente desde o check In até ao check out. Staff muito simpático e sempre prestáveis. Sem dúvida experiência a repetir.
Stayed 3 nights in Nov 2023

10/10 Excellent

Marco

Stayed 1 night in Sep 2023

10/10 Excellent

Harvinder, Uithoorn

Liked: Staff & service, amenities, property conditions & facilities
Perfect
Stayed 1 night in Sep 2023

6/10 Okay

Ana

Stayed 3 nights in Aug 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smuk udsigt over bjergene, lækker pool område. Vil anbefale man er i bil da hotellet ligger langt fra både byen og gode vandreruter. Mulighed for aften buffet på hotellet med lokal mad.
Stayed 2 nights in Jul 2023

10/10 Excellent

David

Stayed 16 nights in Jul 2023

8/10 Good

Laurent

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Glória

Stayed 1 night in Jul 2023

6/10 Okay

Hugo

Travelled with family
Stayed 2 nights in Jul 2023

8/10 Good

João Paulo

Stayed 1 night in Jun 2023

6/10 Okay

Mariana

Stayed 1 night in May 2023

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

8/10 Good

FILIPE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Profissionalismo Extrema simpatia de todos os funcionários Óptimo restaurante
Stayed 2 nights in Jan 2023

10/10 Excellent

Stenio

Stayed 2 nights in Jan 2023

2/10 Terrible

ALANA

Stayed 1 night in Jan 2023

8/10 Good

ANDREA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

4/10 Poor

Nuno miguel

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jan 2023

10/10 Excellent

Ana Cristina

Stayed 1 night in Dec 2022
Response from Hotel LAM Serra da Estrela on Dec 20, 2022
Muito obrigado pela sua opinião, estamos muito satisfeitosque tenha gostado da sua visita ao LAM Hotel da Serra da Estrela.Esperamos voltar a dar-lhe as boas vindas em breve. Hotel LAM Serra da Estrela