134 Avenue Monseigneur De Langle, Castelnaudary, AUDE
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
I stayed here one night during a bicycle trip from Carcassonne to Sète. The hotel is very close to the Canal du Midi bike path. They are well adapted to accommodate bicyclists. The cassoulet in their restaurant was the best I have ever had in France!
Really comfortable and modern. Fantastic shower.
The food in the restaurant was excellent.
Kate
Stayed 1 night in Sep 2022
2/10 Terrible
Joelle
Jul 12, 2022
Disliked: Staff & service, room comfort
Shocking: extremely rude and unpleasant owner
We travel extensively throughout the world and this is by far the most shocking experience we have had.
After making a polite complaint about the receptionist who was unwelcoming to us to another member of staff, we had the manager -owner knocking at our door to come and aggressively criticise me and my partner as she saw us as the problem, not the member of staff.
The conversation took place in French and as she was raising her voice so much that my partner totally shocked and alarmed wanted to intervene but she didn't speak English.
She made some thinly veiled threats about asking us to leave when it was already 6:30pm. She knew also that it was my partner's birthday and clearly she managed to ruin the day.
Awful experience. Reading through the reviews, it seems that other customers experienced something similar in the past.
We certainly wouldn't recommend this place.
Joelle
Stayed 1 night in Jul 2022
Response from La Direction on Jul 13, 2022
Oui effectivement, aussi choquant que votre mari qui passe derrière le bar (?) pour prendre sa boisson.
Nous attendions votre commentaire avec impatience.
Sachez tout d'abord que la gentillesse et les attentions de notre personnels vers notre clientèle font l'unanimité sur la majorité des commentaires que nous avons, toutes plateformes de réservations comprises.
Votre attitude complètement déplacée et désagréable envers nos employés n'est absolument pas acceptable.
En plus de cela, vous critiquez un employé en rapport à son tatouage, ce qui est totalement discriminatoire.
Je vous conseille vivement de changer votre attitude, la bienveillance et la politesse vous aiderons certainement à vivre une vie plus confortable, car actuellement je vous plaint.
Néanmoins nous ne vous avons jamais dis de partir, le mensonge est donc un autre trait de votre superbe personnalité ?
Au plaisir de ne plus jamais vous revoir, nous nous passerons de clients aussi désagréable et impoli que vous.
Lovely pool, clean and comfortable rooms. Out of town and quite a walk in but perfect after a busy week on a boat on the canal du midi. Excellent food in the restaurant.
Stayed for one night after landing at Toulouse en route to Carcassonne. The outside appearance does not do it justice! the room was large and very clean with good coffee making facilities. However the biggest surprise was just how good the food was. We ate at the hotel because we were just to tired to walk into town and the weather looked a bit iffy, and that was our best decision of the day. Fantastic food and no wonder all the locals were eating there. Not too much English spoken but you'll get by and the staff (seemed family run) were just so friendly. We'd stay again and recommend it to anyone.
The food in the restaurant was excellent - local cassoulet especially- and very good value. English speaking and very helpful staff.
Alex
Stayed 1 night in Sep 2017
6/10 Okay
Verified traveller
Jun 27, 2017
Liked: Cleanliness, staff & service
Good for an overnight stop over
That hotel is on the outskirts of Castelnaudry in a fairly industrial area but is quiet and has everything you would need for an overnight stay. Dinner was ok with a reasonable selection but not outstanding but you would need to get into town for any other option by car.
Verified traveller
Stayed 1 night in Jun 2017
Hello,
For the commercial zone it has been more than 30 years that it is there and I still have not managed to erase it on Google so it is not a surprise
Cdt
The family who run the hotel couldn't have been nicer or more accommodating. The rooms were very clean, air-conditioned, and comfortable. The attached restaurant serves delicious specialties of the region- cassoulet, fish fresh from the river, and duck were what we had- and fabulous desserts, all made right there or by local artisans and served by the family. There's a lovely patio for al fresco dining. There's even a swimming pool. It's convenient to visit Carcassonne.
Charming and authentic hotel well located off a major artery in a lovely town known for its cassoulet! The Clos Fleuri restaurant presents an incredible version of this local delicacy, along with a number of other delicious choices, all at excellent prices. Continental breakfast was truly more than continental and at a fair price for the area. Regular rooms are well-appointed and comfortable; premium rooms are very spacious for a longer stay. As with most European hotels, no washcloths are provided, but towels are soft. Bedding very comfortable and extra pillows are available. Hotel has a secured parking lot and after-hours entry is available only with the hotel code. Note that there is no elevator for rooms on the second floor, so be sure to request first floor if mobility is an issue. Owners are fabulous and most accommodating, going out of their way to assist with directions and suggestions for area sightseeing. Lovely garden area and small swimming pool were an unexpected surprise. The only thing missing that would bump the hotel up a notch is an in-room safe. This hotel is definitely a hidden gem!
We stayed here for a couple of days prior to boating on the Canal du Midi. It is very close to two supermarkets which allowed us to stock up for the boat trip. There is a very well regarded restaurant nearby, but the food in the restaurant at Clos Fleuri is excellent. The French owners are husband and wife, assisted by their son, who are slowly improving the hotel and its amenities, and could not have been more welcoming or helpful. We arrived after lunch one day and were offered a delicious light meal as we had not eaten all day. We ate beside the swimming pool in the new outside dining area which was delightful. The whole place is kept scrupulously clean, including the bedrooms and bathrooms. The room we had was simple and comfortable. Our hosts very kindly drove us several times into town, and at the end of our stay, and even offered to return later to collect us and our luggage to drive us to the boat. No hosts could have been more kind or accommodating. We would not hesitate to return.
Knomads
6/10 Okay
Annette
Sep 15, 2015
Liked: Cleanliness, staff & service
Very friendly staff. Was good for overnight stay
More like a motel feel however the staff were the most helpful and obliging people. They offered to drive us with our shopping bags and luggage to the canal to get our canal boat at Le boat. The supermarket is just across the road which was convenient to stock up before the boat trip. Only about 7euro taxi ride if you have to get yourself to the canal.
We were visiting our son who has recently bought a house near to Castelnaudary and wanted to spend a day exploring the town. Unfortunately the weather was very hot and the hotel was a little too far away for us to walk into town. The hotel was very welcoming and we were provided with a bottle of water while we cooled off in the terrace by the pool.
Malc
10/10 Excellent
ALAIN-GUY, New York, U.S.A
Oct 12, 2014
Liked: Cleanliness, staff & service
Great value hotel
We stayed one night in this little hotel. The best part is definitively the hospitality of the owners. The man who received us was very nice and the lady who served us in the restaurant and checked us out, genuinely extremely friendly. Have your dinner there. The food is fresh and delicious.It was a little difficult to find. When you arrive from the north and go through the town it is at the end of the town, about 100m after a giant supermarket on the opposite side and right after a gas station on the same side. Very good value hotel.
The hotel was a bit difficult to find since the name on the sign was different than the one on Hotels.com. Plus the car navigation could not find the street address. Hotel is simple but clean and well kept. Staff was friendly and spoke English well. Only stayed there one night probably there a total of 10 hours but it was fine.
Very warm welcome by the owner who clearly cares about the experience of his guests. Room is good clean and comfortable and refreshed and cleaned well daily. Restaurant offers a varied menu particularly focussing on local cuisine. They were even very willing to provide us with a meal after the kitchen staff had finished. The meal was goats cheese and duck salad professionally presented.
Ample parking no extra charge.
Owners have a very good knowledge of local attractions and transport to and from and provide maps where appropriate.
We stayed here for two nights on our way to the south east of France. It is located just outside the center and is accessible to motorway. The room was clean and fresh with simple but very adequate furnishing and comfy bed,great shower and quiet situation. The little pool is ideal for a plunge after a hot day exploring the area. Staff are friendly and welcoming. We ate there for breakfast and dinner. Good food at a reasonable price. Overall a good place to stay.
Christine
8/10 Good
David Clark, Costa Blanca, Spain
Jul 22, 2014
Liked: Cleanliness, staff & service, room comfort
Good budget hotel
The staff were friendly and helpful. The room was clean and the bed was very comfortable. The location of the hotel was handy if you did not want to stay in Carcassonne but travel there for a night out, the drive took 25 minutes on one road (very easy) even on Bastille Day!!!!!
Stayed at this hotel one night before boarding LeBoat. A little out if the way but our room, for 3 was huge. The resturaunt was superb and the staff was amazing! A taxi wasn't available in the morning to take us to our boat so the owner took us himself! Would definitely return!
This hotel was a good find for us for the night before we picked up our canal boat at Castlenedaury. The supermarket was very close and the host was very helpful and friendly. We had dinner at the hotel and the Cassoulet was very nice indeed. The whole family was involved in the hotel which was very pleasant.
Établissement tres agréable, conforme à nos attentes au regard de l'annonce. Calme, parking, petit déjeuner complet. Propreté irréprochable, chambre avec bonne literie, salle de bain tres moderne, tout fonctionnait parfaitement et en plus le restaurant est plus que bien. Nous repasserons avec plaisir car bien accueillis en prime.
L hotel ,àl'interieur est trés bien amenagé et decoré,
confortable et propre et la nourriture excellente,un parking
une piscine quoi de plus?
Franchement 10/10
claude
Stayed 1 night in Sep 2023
Response from MB on Oct 1, 2023
M. bonjour,Nous vous remercions infiniment pour votre commentaire élogieux et votre note parfaite de 10/10 ! Nous sommes ravis que vous ayez passé un excellent séjour chez nous.Votre appréciation de notre hôtel bien aménagé, décoré avec goût, confortable et propre nous réchauffe le cœur. Il est également gratifiant de savoir que vous avez trouvé notre nourriture excellente, et que notre parking et notre piscine ont ajouté à votre expérience.Nous espérons avoir le plaisir de vous accueillir à nouveau à l'avenir pour vous offrir une expérience tout aussi exceptionnelle.Cordialement,L'équipe du Clos Fleuri
Nous ne sommes restés qu'une nuit, mais nous en sommes très contents
L'accueil est chouette, le personnel souriant, très aimable, le restaurant nous a réservé des surprises (très bonnes), toujours avec un personnel agréable, qui nous explique ce que l'on mange ou boit,
Le cadre agréable, je recommande
Guillaume
Stayed 1 night in Aug 2023
Response from MB on Sep 24, 2023
Bonjour,Nous tenons à vous remercier chaleureusement pour votre commentaire positif concernant votre séjour chez nous, même s'il n'a duré qu'une nuit. Nous sommes ravis d'apprendre que vous avez passé un excellent moment parmi nous.Votre description de notre accueil chaleureux, de notre personnel souriant et aimable, ainsi que mets préparées par notre restaurant est très gratifiante. Nous sommes fiers de pouvoir offrir une expérience aussi agréable à nos clients.Nous apprécions également que vous ayez trouvé notre cadre agréable et que vous recommandiez notre établissement.Nous espérons avoir le plaisir de vous accueillir à nouveau, que ce soit pour une nuit ou plus longtemps, à l'avenir.Cordialement,L'équipe du Clos Fleuri
Une belle découverte que cet établissement, accueil très agréable, chambre confortable et d'une propreté irréprochable, piscine couverte appréciable. Les équipements très qualitatifs ont été particulièrement appréciés. Super petit déjeuner buffet et diner au restaurant de qualité, cuisine maison, service impeccable. Excellent rapport qualité prix.
Je retournerai avec grand plaisir dans cet hôtel.
Verified traveller
Stayed 1 night in Aug 2023
Response from MB on Sep 24, 2023
Monsieur, bonjour,Nous tenons à vous exprimer notre gratitude pour vos commentaires élogieux concernant votre récente découverte de notre établissement. Nous sommes enchantés de savoir que votre expérience a été aussi positive.Votre appréciation de notre accueil chaleureux, de nos chambres confortables et impeccables, ainsi que de notre piscine couverte est très gratifiante. Nous sommes fiers d'offrir des équipements de qualité à nos clients et de savoir qu'ils sont appréciés.De plus, nous sommes ravis que vous ayez trouvé notre petit déjeuner buffet superbe et que vous ayez apprécié la qualité de notre restaurant, avec une cuisine maison et un service impeccable. Votre mention d'un excellent rapport qualité-prix nous encourage beaucoup.Nous attendons avec impatience de vous accueillir à nouveau dans notre hôtel et de vous offrir une expérience tout aussi agréable.Cordialement,L'équipe du Clos Fleuri