4/10 Poor
Arren
Travelled with family and small children
Apr 9, 2024
Disliked: Staff & service
The staff was not helpful at all. In the morning the breakfast was COMPLETELY out of food and cups, so I stood at the counter as the person on staff was talking on his personal cell phone in the back.
I was there for the eclipse, so Monday morning I told the kids we couldn't swim, as it was open and unlocked. That evening my kids wanted to go for a swim and the lights were shut off and the doors locked. I called down the the staff and was told, "The pool is only open on Fridays and Saturdays". Talk about crushed. The ONLY reason I booked this one was because of the pool.
Other issues. I was in a suite, the couch had a different cable service than the main bedroom. Only one channel (ABC) worked in the room. The phone didn't function in the room either, so if I called the front desk it had to be from my cell phone.
The only saving grace was the bed was decently comfortable, which I guess is all you can expect. Except the rates were MUCH higher for the eclipse than they are any other Monday.
Arren
Stayed 2 nights in Apr 2024