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Reviews of Carcavelos Beach Hotel

4 out of 5
Carcavelos Beach Hotel
Rua do Gurue 16, Carcavelos, Cascais

Reviews

7.8

Good

Rating 10 - Excellent. 50 out of 173 reviews" "
Rating 8 - Good. 73 out of 173 reviews" "
Rating 6 - Okay. 30 out of 173 reviews" "
Rating 4 - Poor. 10 out of 173 reviews" "
Rating 2 - Terrible. 10 out of 173 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Gideon

Travelled with partner
Liked: Cleanliness, staff & service
Nice hotel, close to cascais. Property is old need some innovation.
Stayed 1 night in Apr 2024

6/10 Okay

Antonio Mba Figueira

Travelled with family, Business traveller
Disliked: Property conditions & facilities
The heating did not work on the third floor, as well as in several rooms on the 1st floor. But the hotel behaved well and put us on the 7th floor. They were of more value than what we paid for our reservation. Very friendly breakfast waiters and very good service. It is a hotel that clearly has difficulties but the service is good and we must support them. I will return.
Stayed 3 nights in Apr 2024

8/10 Good

Nigel

Liked: Staff & service
2 minute walk to the beach and local amenities including shops, cafes and restaurants. Common areas of the hotel including The Reception and the Restaurant were good. Room quality not so hot although it did have a good bed and a large new TV.
Stayed 1 night in Mar 2024

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service
Staff were helpful and welcoming. We had a wonderful sea view on 7th floor. Everything in room worked (except for light bulb in standard light). Breakfast excellent and again wonderful view. Lots of restaurant around corner from hotel. Would definitely stay at hotel again.
Stayed 6 nights in Mar 2024

6/10 Okay

Antonio

Liked: Staff & service
Stayed 1 night in Dec 2023

6/10 Okay

Ryan

Travelled with partner
Liked: Staff & service, amenities
Great staff, nice area just a little dated. Small room
Stayed 2 nights in Jan 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2023

10/10 Excellent

Karim

Travelled with family
Liked: Cleanliness, amenities
On a adoré, Uber pas chère le train pour aller au centre a10 minutes à pieds, et le cadre est très agréable.
Stayed 4 nights in Sep 2023

10/10 Excellent

Brenda

Stayed 1 night in Sep 2023

6/10 Okay

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
I was disappointed when the room was. Not exactly what we wanted This room was older and the TV did not work , I did mention this to reception and they only sent some out the next day , the rest was great
Stayed 2 nights in Sep 2023

8/10 Good

Joseph

Travelled with partner
Liked: Staff & service, property conditions & facilities
Nice hotel but the restaurant was only open for breakfast and the bar in the lobby was never open
Stayed 3 nights in Sep 2023

8/10 Good

Krzysztof

Stayed 16 nights in Sep 2023

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, convenient location
Room in good shape front rooms have great beach view a close walk away. Lots of nearby walkable shopping and restaurants...
Stayed 1 night in Sep 2023

10/10 Excellent

Evelina

Stayed 3 nights in Aug 2023

10/10 Excellent

cheryl g

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What we liked best -- bathtub -- powerful shower faucet (which I miss already) and soaker tub - used both daily. Also liked balcony view of beach. Great breakfast - eggs, breads/pastries, fruit, yoghurt, cereal, cheese, crepes, toppings of chia and seeds, etc. Helpful staff, especially front desk. 5 minutes walk to beach, restaurants, grocery shops, bank, pharmacy, etc. What I didn't like -- need to lobby vacuum carpet more frequently, doors jammed (bathroom and balcony) so we just left ajar all the time, tell smokers to stand far away from doors on the outside Overall, happy and safe experience.
Stayed 8 nights in Sep 2023

8/10 Good

Pedro

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Like staying at grand parents house by the sea
Charming hotel reminding me of summer holidays in my grand parents house by the sea: A bit dated but comfortable and functional (except air con on first room). Location is excellent but be prepared to hear the odd speeding car or motorbike during the night as in any property near the Marginal Av unfortunately. Breakfast had a good selection and the food was fresh, the breakfast room is on the 8th floor and it had amazing views over the ocean and the coast. We paid a fair price that reflects the condition of the property, only downside was having to change room after the first night due to non functioning air con, second room had a modern air con and it was absolutely fine.
Stayed 2 nights in Aug 2023

8/10 Good

Zulmira

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 2 nights in Aug 2023

10/10 Excellent

Fabiola

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great time. Their breakfast was great and the view from the restaurant is amazing. Great service!
Stayed 4 nights in Aug 2023

6/10 Okay

douglas

Travelled with family
Disliked: Property conditions & facilities
Property is so much older looking than the pictures. The rooms were old fashioned (still with keys, not cards) and even an old sliding lock for the door of the bathroom. Curtain rail in the bathroom kept falling down and was the cheap press on type. Location was fine, but for the price, needs a facelift.
Stayed 1 night in Aug 2023

2/10 Terrible

Karen

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Rooms did not have what was advertised, ie broken air conditioning no mini bar no tea/coffee facilities staff not interested or helpful or friendly, restaurant very poor mouldy bread & fruit at breakfast never been 4* maybe 2* at a push definitely would not return or recommend
Stayed 5 nights in Jul 2023

6/10 Okay

ulrik

Stayed 5 nights in Jul 2023

8/10 Good

Munna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023

6/10 Okay

MYRA

Stayed 1 night in Jun 2023

6/10 Okay

A.Cristina

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Dated property in disrepair but clean and great location across the road to the best beach in the area and walkable to many dining options and grocery, pharmacy, etc. Great breakfast buffet with spectacular view but restaurant closed the rest of the day. No bar or lounge option on top floor or lobby. No snack bar or bar at pool, shade available around pool. Two of the front doors broken and One elevator down for 1 of the 2 week stay. Property is in serious need of upgrades
Stayed 7 nights in Jun 2023

8/10 Good

A.Cristina

Travelled with partner
Liked: Cleanliness, staff & service
Very dated but very clean Hotel with comfortable bed, crisp clean sheets and linens. Fresh smelling (even some higher end hotels smell musty but this hotel always smells clean and fresh. Great breakfast buffet on top level with fabulous ocean views. Unfortunately same restaurant was closed for dinners as was the lounge and bar and pool was also closed
Stayed 7 nights in Jun 2023

8/10 Good

Beata

Travelled with family
Liked: Cleanliness, staff & service
Near the beach. Large room, nice ocean view.
Stayed 3 nights in May 2023

8/10 Good

Jose Mauro

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2023

2/10 Terrible

Tracy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Carcavelos Beach Nightmare
Possibly the worst hotel stay ever. Hotels.com should be ashamed of themselves for associating with this property. I want a refund or at minimum a credit for two nights stay elsewhere. Filthy property overall. No pool towels, dirty ring around plastic pool liner, no pool service, no umbrellas, pool lining detached from pool, structural cracks, room not serviced, linens not correct size for bed so bunched up beneath you, shards of glass in tub, door difficult to open every time, no amenities, no bar service at all at pool or elsewhere in hotel, carpet from 1970s and filthy, signage in elevator states times for breakfast, lunch and dinner when in reality only breakfast was available. The only two redeeming qualities was that breakfast was decent and the view from that dining room was nice. The sweet young Brazilian man at the front desk was extremely polite but powerless to do anything about these issues. This hotel, billed as a 4-Star hotel is barely a 1-Star hotel and the pictures online are not representative of the reality. This place is utterly horrible!
Pool lining detaching from pool and dark ring around perimeter
Only one umbrella available and it was broken
Pool bar empty and no service.. had to bring my own
Interior of pool bar dirty and empty
Stayed 2 nights in Apr 2023

6/10 Okay

Steven

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The building is extremely run-down on the outside. The rooms are dark, and haven’t been updated in decades. The bed was confortable enough and the shower was hot. The highlight was the descent breakfast buffet with a gorgeous view of the Atlantic from the 8th floor restaurant.
Stayed 1 night in Mar 2023

6/10 Okay

JACQUELINE

Stayed 5 nights in Dec 2022

10/10 Excellent

Stuart

Stayed 5 nights in Oct 2022

6/10 Okay

Andre

Travelled with family
Liked: Cleanliness, staff & service, amenities
Tv stop working. It took a day to fix
Stayed 14 nights in Oct 2022

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
As expexted . Fantadtic location. Staff very friendly
Stayed 1 night in Sep 2022

2/10 Terrible

Giancarlo

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely Orribile!
Absolutely not recommended to anyone! The room was not clean and the old wardrobe was smelling so bad, no fridge in the room, the tv was old and not working properly! After my complaining they changed my room with some improvements but still not worthy the money they charged for the period.
Stayed 6 nights in Sep 2022

8/10 Good

Brenden

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was a perfect property and location for us to have a quieter 2 week stay in Carcavelos.
Stayed 13 nights in Sep 2022

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2022

8/10 Good

Viktor

Stayed 3 nights in Aug 2022

10/10 Excellent

Helen

Stayed 1 night in Aug 2022

8/10 Good

Leonard Jerzy

Stayed 22 nights in Jul 2022

6/10 Okay

Mirella, Candiac

Travelled with partner
Disliked: Amenities
Rooms and bathrooms are in need of upgrade. Doors still have keys 😳. No safe or mini fridge either.👎
Stayed 8 nights in Jul 2022

8/10 Good

A.Cristina

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Dated but clean. Excellent buffet breakfast with amazing view Walk to beach and restaurants Comparable to Riviera Hotel but 30€ less per night!
Stayed 3 nights in Jul 2022

8/10 Good

Eric

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 8 nights in Jul 2022

10/10 Excellent

Robert

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice in a retro way.
Stayed 7 nights in Jul 2022

8/10 Good

Colin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff at the hotel were very helpful in getting us a reservation at a fado and also helped in figuring out what to do with a parking ticket that we received in Cascais. Location close to the beach was nice and the area seemed quiet. The property is a bit dated, the door to our room always took a couple of minutes to open as the lock was finicky. The restaurant on the 8th floor has a wonderful view. We went there for supper as we got there late and didn't want to go out - a bit less than underwhelmed with the luke warm spaghetti buffet that they had going - had to ask them to refill the soup and spaghetti sauce as there was none left, otherwise we would have had luke warm plain spaghetti. Seems like they don't have a lot of people at the restaurant in the evenings. The included breakfast was good though with the same view.
Stayed 2 nights in Jun 2022

8/10 Good

Silvana

Travelled with family
Liked: Cleanliness, staff & service
A little old
Stayed 2 nights in Apr 2022

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
This used to be a great hotel 30 years ago, but now it's falling apart. Need to change management, and update it.
Stayed 4 nights in Mar 2020

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Great hotel with great views and great breakfast
Stayed 1 night in Feb 2020

2/10 Terrible

James

Disliked: Staff & service, room comfort
hotel with very rude and aggressive Staff
At check in time I was advised that I couldn’t move to a sea view facing room and that there would be an upgrade fee of 15 euros a night . This never happened before so that was disappointing. What happened after was even worse . I returned to the hotel After midnight so the hotel was closed and I had to stand in the cold and ring the bell and wait for someone to come . This tool over ten minutes . When the man did come and I told him I was not happy standing in the cold he said f you. I then started to film him and he ran at me and grabbed my phone. I grabbed it back off him and closed the lift door quickly behind me . The man had dark hair and a beard . Completely outrageous .
Stayed 2 nights in Feb 2020

10/10 Excellent

Kris, Jax Beach, fl

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was walking distance to the beach and restaurants. Had a great view. Easy check in and out.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms amazing breakfast with amazing view from 8th floor . Beautiful breakfast room with really good breakfast choices and stunning view of the ocean. Simple hotel but clean with amazing ocean view . Great location .
Stayed 1 night in Oct 2019