Standard Double Room Single Use
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Reviews of Zalmedina Hotel

3 out of 5
Zalmedina Hotel
AV. San Martin No. 5-52, Cartagena, Bolivar

Reviews

7.4

Good

Rating 10 - Excellent. 45 out of 149 reviews" "
Rating 8 - Good. 45 out of 149 reviews" "
Rating 6 - Okay. 33 out of 149 reviews" "
Rating 4 - Poor. 11 out of 149 reviews" "
Rating 2 - Terrible. 15 out of 149 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Lernard

Disliked: Cleanliness, staff & service
Stayed 5 nights in Dec 2023

10/10 Excellent

yesid

Stayed 3 nights in Dec 2023

8/10 Good

Mariya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I can only say great things about the service and the people who work at the hotel. English isn’t widely spoken but all employees are super kind. Breakfast comes in two plates which are served, includes cut fruits and cheese bread ham traditional cooked plantain. There was a watermelon juice once in our stay which was amazing. Now I want to describe my experience in-front of the hotel , the employees of the two tour agencies were attacking us every time we go in and out till we booked a trip to check out baru. We booked the 4 island tour which I want to not recommend for people who don’t like speeds. The van that picked us up was very old and hardly could breath on there. The boat that takes you in the sea is old and fast and I was having hard time. But they won’t say that to you they just want you to book. I wish we had peace going in and out of the hotel but those agents try to sell you things every time The location is good near the beach stores and restaurants. Jeremy the young guy who works at the hotel was always helpful.
Stayed 4 nights in Dec 2023
Response from lizeth vasquez on Dec 14, 2023
Buenas tardesAgradecemos sus comentarios.

4/10 Poor

Shaun

Travelled with family
Disliked: Amenities, property conditions & facilities
Stayed 7 nights in Nov 2023

4/10 Poor

Roger, Miami

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel is a lot older and uglier than the pictures. When I arrived elevator wasn’t working, so I had to carry my 3 bags for 7 flight of stairs. Room smell humid. At night I would hear the street like of I was sleeping on it. The hotel lobby is on a second floor, so you need to carry everything up to the second floor. At the hotel entrance there are many tour operators harassing you to buy tours, they’re very insistent and every time you go in or out the hotel they’re in your face harassing you to buy. Terrible hotel, I don’t think I have a positive thing to say about my stay.
Stayed 3 nights in Nov 2023

10/10 Excellent

Eva

Stayed 2 nights in Jun 2023

8/10 Good

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
everyone was very nice and service was quick
Stayed 3 nights in Jun 2023
Response from Lizeth Vasquez on Jul 28, 2023
Gracias por escoger nuestro Hotel, espero atenderles e una próxima oportunidad

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was affordable, quiet, dispite being downtown and commercial avenue. Everything flowed nicely with the staff. B-fast was good. No complaints, will stay again and recommend
Stayed 3 nights in Feb 2023
Response from kelly carvajal on Mar 4, 2023
gracias por preferirnos, nos encontramos trabajando para mejorar la calidad de nuestros servicios

10/10 Excellent

Jose, CLIFFSIDE PARK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2023

6/10 Okay

Randall

Disliked: Amenities
This property is located 1 block from the beach, and close to dinning/shopping. However, for the same price you can stay at much better properties in the same area. Renter beware! Research.
Response from kelly carvajal on Mar 4, 2023
gracias por preferirnos, nos encontramos trabajando para mejorar la calidad de nuestros servicios

2/10 Terrible

Adedamola

Disliked: Cleanliness, amenities, property conditions & facilities
Things don’t work right.
Stayed 4 nights in Oct 2022

10/10 Excellent

Ricardo

Travelled with partner
Liked: Cleanliness
The hospitality is amazing, I strongly recommend this hotel
Stayed 4 nights in Aug 2022

10/10 Excellent

Manuel Francisco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Propety was close to everything, small mercado next to it, and you can walk everywhere. You can also walk to la Torre or uber it.
Stayed 7 nights in Jul 2022
Response from Lizeth Vasquez on Aug 9, 2022
Agradecemos sus comentarios.

8/10 Good

Moses

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff!
Stayed 5 nights in Jul 2022

10/10 Excellent

Anabella

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location at an affordable price. Excellent service and friendly staff.
Stayed 6 nights in Jun 2022

6/10 Okay

Gabriele

Business traveller
Liked: Property conditions & facilities
Stayed 1 night in May 2022

8/10 Good

Khaled

Stayed 1 night in May 2022
Response from lizeth vasquez on May 10, 2022
Gracias por sus comentarios.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel to keep coming back to.
I have been here a few times already. The staff has always been friendly and accomodating. Excellent hotel for value. Nice rooms and large bed. Shops, restaurants and beach all very close.
Stayed 2 nights in Apr 2022
Response from Lizeth Vasquez on Apr 6, 2022
Agradecemos sus comentarios, trabajamos siempre por brindar el mejor servicio.

6/10 Okay

carlos

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Desayuno limitado, se escucha mucho el ruido exterior, recepción se encuentra en un segundo piso.
Stayed 3 nights in Mar 2022
Response from Lizeth Vasquez on Mar 31, 2022
Gracias por sus comentarios, nos ayudan a mejorar cada dia

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 6 nights in Mar 2022
Response from Lizeth Vasquez on Mar 31, 2022
Gracias por sus comentarios, nos motivan a trabajar en una mejora continua.

6/10 Okay

Osman, Winter Park

Liked: Cleanliness
Stayed 1 night in Feb 2022

10/10 Excellent

Eva

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente…. Great price , good food
Stayed 3 nights in Jan 2022
Response from Lizeth Vasquez on Jan 25, 2022
Buenas tardes Trabajamos diario por brindar un excelente servicio, gracias por sus comentarios.

10/10 Excellent

joseph a

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2021

2/10 Terrible

osiris

Liked: Cleanliness
Disliked: Staff & service, room comfort
Las especificaciones de la habitacion reservada, no fueron las misma suministradas por el hotel, la reserva se realizo por una xama king y una doble, al llegar al hotel me syministraron una sola cama king para tres personas.
Stayed 2 nights in Dec 2021
Response from Lizeth Vasquez on Dec 13, 2021
Buenos dias Apreciada Osiris Me permito informar que verificamos la informacion y su reserva fue habitación doble 2 camas sencillas, lamentamos inconvenientes y tomaremos correctivos.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
La propiedad está ubicada en un buen punto, el inconveniente es que está la entrada en el segundo piso por escalera para el lobby, y en el primer piso está todo el tiempo lleno de vendedores de paseos y viajes, tratando de que cada vez de entrar o salir los huéspedes compren. En referencia al servicio es relativamente bueno, el desayuno incluido es bueno y la atención del restaurante para el desayuno es muy buena. El servicio de aseo es muy bueno y puede ser utilizado diariamente.
Stayed 9 nights in Mar 2021
Response from Lizeth Vasquez on Apr 6, 2021
Agradecemos sus comentarios, nos ayudan a realizar mejoras y seguir creciendo y brindar un buen servicio. Esperamos atenderles en una próxima oportunidad.

4/10 Poor

Verified traveller

Stayed 3 nights in Dec 2019

10/10 Excellent

Tiffany

Stayed 6 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 15 nights in Aug 2019

8/10 Good

gamalier

Liked: Staff & service
Stayed 1 night in Jun 2019
Response from Lizeth Vasquez on Jun 28, 2019
Apreciado Sr. Gamalier Gracias por dejarnos sus comentarios, espero atenderle en una próxima visita a cartagena.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff, rooms very clean. The hotel is in a good location.
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent Good service to be relaxed in the city ,,,,,, c
Stayed 2 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

8/10 Good

Julie, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cartagena
Zalmedina hotel is on a Great location Free good breakfast Good security Daily cleaning Highly recommended
Stayed 2 nights in Feb 2018

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Great stay. Complimentary breakfast was good. Staff was friendly. Area is great with things to do.
Stayed 3 nights in Jan 2018

6/10 Okay

Brooks, Jackson Mississippi

Liked: Cleanliness, staff & service, room comfort
Decent hotel
The hotel is located amongst a swath of travel agencies with people always in your face trying to hussle their trips etc. The actual hotel is pretty nice with very very nice staff IMHO. Very clean room but in the mornings I didn't have hot water. WiFi very fast and other than not liking the building it's located in the hotel is in my favorite part of cartagena and yes I would recommend it.
Stayed 1 night in Dec 2017

6/10 Okay

David

Liked: Cleanliness, room comfort
Disliked: Staff & service
Not matching high expectations
This hotel isn't really on the map in Cartagena. Ask any cabby to take you there, and they struggle. This is because the reception/front of the hotel is above some shops. This really isn't ideal, with people pouncing on you the second you arrive and leave every night to sell you a tour, a hat, a pair of sunglasses or something else. The hotel just about passes as a 3-star hotel. The pictures are deceptive though, very well edited and shot to make it seem a lot nicer. Speaking English is also a real struggle, which is fair enough in Cartagena and not unexpected. However, the staff were friendly and accommodating where they could be, not like the reviews some have claimed. Breakfasts were okay. Coffee was awful but it was a well laid out buffet to help yourself. Usual deal of eggs, ham, cheese, cereals and breads. The best thing is the air conditioning unit and the bedding, which ensures maximum comfort. I can't say I'd stay here again given the expectations I had, but we had a comfortable enough stay I didn't complain. Can do better regarding first impressions, location (which is mislabelled on the map) and hotel layout.
Stayed 5 nights in Oct 2017

8/10 Good

Alpita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Alberto

2/10 Terrible

maria, usa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
horrible horrible horrible horrible horrible
simply put, this place sucks. this hotel was horrible, the people nasty and unprofessional. the place was a dump

6/10 Okay

Brunais, Miami, Florida USA

Liked: Cleanliness, staff & service
Good for the money..
I was tempted to cancel my reservation after I read the reviews of this hotel.. I had already paid for my reservation and was really upset to learn their no cancellation policy.. and then I was really surprised to find out that Expedia supported and enforced their policy when I called them over the phone. My overall experience at the Zalmedina was "okay". This is NOT a 4 STAR hotel.. Maybe a 3 Star on my standards..The hotel is conveniently located across the street from a fairly new Casino, plenty of restaurants and shops near by, and plenty of taxis all times of the day/ night which made it very easy to get around town. Taxi ride from the airport to hotel more less $20 thousand pesos = $7 dollars more less and $7 thousand pesos = more less $3 dollars to go to the Walled city.. inexpensive. Our room was clean and the staff were very pleasant and willing to help. There is no working elevator on the first floor which for us wasn't a big issue but could be for someone who is not willing to carry their luggage up the stairs.. the mattress was nice but the double bed was combined by two single beds and we found ourselves in the middle of the night being split apart as the beds came apart. There was a complimentary breakfast which was okay.. nothing to rave about.. your ordinary breads, fresh fruits, scrambled eggs.. The room could also use a dresser/ night stand to place our belongings. other than that it was clean, comfortable and I would stay there again if I needed to

10/10 Excellent

diego

Liked: Staff & service, property conditions & facilities, room comfort

10/10 Excellent

Nathan, New York City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thumbs up---a wonderful staff!!
Fantastic staff, perfect location. I would absolutely stay here again!!:)
Nos encanta saber que cumplimos con sus expectativas y esperamos que vuelva pronto! estaremos siempre atentos a atenderle.

8/10 Good

AUDLEY, Houston Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cartagena
I had planned to stay one night but ended up staying three nights. The staff was very friendly and went above and beyond to assist us. I would return.
Nos encanta saber que cumplimos con sus expectativas y esperamos que vuelva pronto! estaremos siempre atentos a atenderle.

8/10 Good

Luis

Liked: Cleanliness, staff & service, room comfort

2/10 Terrible

sor, canada

Disliked: Cleanliness, staff & service
Didn't get to stay at this hotel!!! Want my $ back
First of all, the map on Expedia show us a different location to where the hotel was. No knowing the city we headed to where the map posted us to go. We walked for almost an hr and got to a place where there was nothing (only a park) we then backtracked and stop at a hotel close by and asked the lady at the desk. She had no idea about the hotel but I had the phone number on Expedia so she called them to ask where they were located. She got hanged up. She then tried again and again. Finally, the desk girl told her where they were. It was farther than our starting point. So, we took a cab there. Once we got there they told us the hotel was on the second floor ( there is not elevator to go up there) I was exhausted. We grab our luggage and headed up. The girl at the desk was on her cellphone and ignored is completely for like 10-15 minutes then I approached her and said "we are checking in, could you help" and ugly look that's what I got as a reply. She put her phone down and ask for my reservation. I gave it to her and she seen something I hadn't notice (my room was a double bed room but for only one person) I had no idea I had booked like that. She said for the extra person I had to pay $80,000 pesos. I refused to do so and asked if there was a bit of a deal as it was a honest mistake. Her off course said "no" I asked if there was a manager or anybody I could talk to. She said "no" I then asked her to helped me cancel my stay and she said "I can't do that, you need to.........

2/10 Terrible

Alexandra, Montreal

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thieves and Liars!
We checked in on Dec 29 and upon checkin advised there was an error in the reservation and we were staying until jan 3 checkout. Jorge assured us they had so many rooms available and there was no issue. proceeded to pay for the entire stay until the end. every morning we reconfirmed this info. On Jan 2 around 3 pm I returned to the room only to find it was not made up. I asked the front desk ( Jorge) why the room wasn't cleaned yet and he said because you are checking out. As you can imagine the conversation went in circles and I got vey upset as I was told that we had to leave immediately. After a long argument and much yelling with the general manager, Carolina and the front desk Jorge , they threatened to call the police on us. We immediately packed and left in fear! 3 girls in Colombia and luckily we speak the language. We then found out that they sold our paid room to locals!!!!!!! They got bribed because there were no rooms available in all of Cartagena and decided to kick out the 3 female tourists knowing we wouldn't be able to fight back. In the end we found a room at the occidental and instead of paying 200usd per night were forced to pay 995usd for one night. They also agreed to pay our taxi to our new hotel and then when they found out the price gave us 1/3 of the price. Thieves, liars and disgusting management!!!!!!!!! they must be denounced...

6/10 Okay

Dave, Huntsville

Liked: Staff & service
Disliked: Room comfort
Fine for overnight, but not longer term
The staff was excellent and friendly, but like so many places in Cartagena, the room and its associated bathroom were very small.

8/10 Good

omer, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel but wrong area with ugly beach
Nice and clean hotel with decent breakfast and friendly staff. On the busy street but it was fine. It is not hotels fault that the beach is ugly and filthy. I would recommend the hotel but if I ever come back I would stay in old city.

8/10 Good

Stella, Miami, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is located one block from the beach, in a very busy street. You can find restaurants, shops, supermarkets nearby, and even a brand new shopping mall just accross the Hotel. Rooms are modern and clean, with free WI-FI, mini bar but no refrigerator. A liitle noisy sometimes from the busy traffic on San Martin Avenue. I needed help to set up the AC, but once done, it worked perfectly. Breakfast was included buffet style, with a good variety of food, juices and fruits, including scrambled eggs. Located on 3rd floor. I received excellent customer service and personalized attention from all the staff, specially from the General Manager, who introduced herself and offered great advice about things to do in the city. I travelled alone and felt safe. Good value at a very good rate.