Dear Samuel,Thank you for sharing your detailed feedback about your stay at our hotel. The rooftop pool is without doubt, one of our biggest attractions, and we are thrilled that you enjoyed it. Your insights are valuable to us, thank you for sharing your thoughts about minibar! We look forward to welcoming you back to the hotel in the near future. Please don't hesitate to contact us if you need any help or information.

Muchas gracias por su calificación, nos alegra saber que su estadía fue satisfactoria. Esperamos que nos vuelva a visitar pronto.

Dear Cyril, Thank you very much for your qualifications, we will keep doing our job the best we can for the benefit of our costumers. We hope to see you back at NH Royal Urban, your hotel in Cartagena. Best Regards, Luis Hernández - Hotel Director.

Estimada Veronica,Agradecemos que se tomara el tiempo para dejarnos sus valiosos comentarios, nuestra mayor recompensa es saber que la calidad de nuestro servicio cumplió sus expectativas y que nuestra privilegiada ubicación le permitió disfrutar de los lugares emblemáticos de nuestra ciudad.Equipo NH Royal urban Cartagena!

Dear Lino,We appreciate you taking the time to let us know your valuable feedback, we are located in the heart of downtown. We work day by day to offer an excellent service.NH Royal Urban Cartagena Team!

Dear Zack,We love to know that the quality of our service met your expectations, we hope to welcome you on your next visit to Cartagena. NH Royal Urban Cartagena Team!

Dear Lino,We appreciate you taking the time to let us know your valuable feedback, we are located in the heart of downtown. NH Royal Urban Cartagena Team!

Dear Tyrone, Thank you for leaving us your rating for our service, we hope to welcome you on your next visit.NH Royal Urban Cartagena Team!

Dear Laura,Gracias por dejarnos tu puntuación, trabajamos dia a dia para ofrecer un excelente servicio.Equipo NH Royal Urban Cartagena!

Thanks a lot for your review, Mr Albert.We really loved having you here and getting to know each one of you, remember NH Royal Urban Cartagena will always be your home.

Estimado Arturo,Gracias por tomarse el tiempo para dejarnos su calificacion,trabajamos dia a dia para ofrecer un excelente servicio a nuestros huéspedes.Equipo NH Royal Urban Cartagena!

Dear Sandra,Your comments are very valuable to us, the city is undergoing renovations to improve its attractions, we work every day to provide excellent service to our guests.NH Royal Urban Cartagena Team!

Muchas gracias por su puntuación estimado Jesús,Nos agrada que su experiencia haya sido la mejor, recuerde que NH Royal Urban Cartagena siempre será su casa

Dear Rafael,We are delighted to know that our privileged location allowed you to enjoy the attractions, streets and emblematic places of our city. Our greatest satisfaction is to know that our warm service met your expectations. NH Royal Urban Cartagena appreciates your valuable comments, we look forward to welcoming you on your next visit to Cartagena.Best regardsNH Royal Urban Cartagena!

Estimada Alejandra, fue un placer para nosotros que nos diera la oportunidad de tenerla como cliente, nos hace tan felices saber que su experiencia en nuestro hotel NH Royal Urban Cartagena estuvo Súper! le agradecemos por destacar nuestras habitaciones. Sería un gusto poder darle la bienvenida de nuevo muy pronto. Saludos y éxitos en sus próximas aventuras.

Dear Bala,Thank you for sharing your feedback on your recent stay with us. We really appreciate you taking the time to tell us about the internal aspects that we need to improve, you can be very sure that we will use your comments as a training tool, to ensure the continuous improvement of our guests' experiences with the right support, we guarantee that the shortcomings you experienced on this occasion will not be repeated in the future. We send you a warm embrace from the NH Royal Urban Cartagena family and hope that you can give us another opportunity to transform your experience into a memorable one.

Estimada Gabriela,Le agradecemos mucho por evaluar nuestros servicios y dejarnos tan excelente puntuación en estrellas. Nos hace muy felices saber que su experiencia en NH Royal Urban Cartagena fue positiva.Esperamos nos visite pronto para tener el placer de atenderla nuevamente.

Dear Yevheniya,Thank you for taking the time to leave us your rating. we apologize if we didn't provide the level of coziness you were expecting. Your insights are valuable to us, so we invite you to let us know what we can improve for make a next possible stay more enjoyable.

Dear Tyler,Thank you for leaving us this review, we can see you mention our location, we understand to be located right on Plaza de Los Coches can be noisy due to music and nightlife, and we apologize for any inconvenience this may have caused. Your insights are valuable to us, thank you once again for your valuable feedback.

Estimada Luisa,Gracias por compartir su feedback sobre su reciente estancia con nosotros. Nos complace saber que el servicio y la amabilidad de nuestro personal fue muy bueno, nuestra prioridad es hacerlo sentir como en casa. Asimismo, entendemos que nuestra ubicación en la Plaza del Reloj puede ser no muy comoda debido a la vida nocturna, y nos disculpamos por cualquier inconveniente que esto haya podido causar.Gracias de nuevo por elegir nuestro hotel para su viaje, y esperamos que haya tenido un viaje seguro y agradable de regreso a casa.

Dear Sergio,Thank you for choosing to stay with us at NH Royal Urban Cartagena and we are very proud to hear that your experience with us was a memorable one! It was a pleasure for our team to host and help you with everything you needed.We look forward to welcoming you back to the hotel in the near future.

Thanks a lot for the review. Mr Michael.One of the best guest that we have had, we are going to miss you and we are very happy that you enjoyed your stay. Our team will be very motivated reading your words, rembember you will always be welcome at NH Royal Urban Cartagena

Dear Tshishimbi,Thank you for sharing your detailed feedback about your stay at our hotel. We can see you mention our location, we're delighted to hear that you appreciated our well-situated location within Cartagena's walled city.Thank you once again for your valuable feedback. All team is very much looking forward to welcoming your return to NH Royal Urban Cartagena in the near future for another memorable experience.

Dear Calvin,We appreciate your feedback and are delighted to learn that we met your expectations. It is always a pleasure for our team to host and help you with everything you needed. We aim to make our guests feel at home, and we're thrilled that you felt well-accommodated. Thank you for choosing our hotel NH Royal Urban Cartagena, and we cannot wait to welcome you back for another wonderful stay.

Estimado Alberto,Le agradecemos mucho por evaluar nuestros servicios y dejarnos tan excelente puntuación en estrellas. Nos hace muy felices saber que su experiencia en NH Royal Urban Cartagena fue positiva.¡Estamos emocionados por la posibilidad de recibirlo muy pronto nuevamente, para seguir coleccionando experiencias memorables juntos!

Thanks a lot for your comments, Mr Raymond. We sure will tell Geraldine about your beatiful words, we hope you come visit us anytime soon and bring some family and friends to give you the best experiences.

Dear Rikki,We are truly grateful for your kind words! Thank you for your kind praise of our team members, we will ensure to share this feedback with the rest of the team to continue to inspire and motivate them to deliver exceptional customer service.Thank you for choosing our hotel NH Royal Urban Cartagena, and we cannot wait to welcome you back for another wonderful stay.

Muito obrigado por seu comentário, agradecemos muito sua sinceridade já que assim nos ajuda a continuar melhorando dia a dia, lembre-se que NH Royal Urban Cartagena os espera para continuar brindando-lhes experiências memoráveis

Thanks a lot for your opinion, Mr Zeki, you and Mr Tyrone were such an excellent guest, we look forward to see you again, remember NH Royal Urban is your place in Cartagena

Thanks a lot for the review, Mr Rafael, we are very very glad that you enjoy your stay, we will definitely keep improving to give you the best experience ever. We really hope you come back anytime soon! Remember NH Royal Urban Cartagena will always welcome you

Estimada Maritza, Agradecemos inmensamente sus sinceras palabras y su reseña, así nos ayuda a seguir mejorando y nos inspira a seguir prestando un mejor servicio. Recuerde que NH Royal Urban Cartagena es su casa.

Dear Glenda Patricia,We appreciate your feedback and are delighted to learn that we met your expectations. We can see you mention our location, we are glad to see this has helped you so much to enjoy our fantastic Cartagena, for us it is great to be so centrally-located in the old town.Thank you for choosing our hotel NH Royal Urban Cartagena, and we cannot wait to welcome you back for another wonderful stay.Best regards,NH Royal Urban Cartagena Team.

Dear Carlos,Thank you for sharing your detailed feedback about your stay at our hotel. We can see you mention our location, we are glad to see this has helped you so much to enjoy our fantastic Cartagena, for us it is great to be so centrally-located in the old town. We are also happy to know you appreciated the cleanliness of facilities and the friendliness of our team, our priority is to make you feel as at home.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,NH Royal Urban Cartagena Team.

Dear Jordan,Thank you for leaving us this review. We are happy to know you had a nice experience with us.Thank you once again for your valuable feedback. All team is very much looking forward to welcoming your return to NH Royal Urban Cartagena in the near future for another memorable experience.

Estimada Maria Alida,Fue un placer para nosotros que nos dieran la oportunidad de tenerla como cliente, nos hace tan felices saber que su experiencia en nuestro hotel NH Royal Urban Cartagena estuvo Súper!Sería un gusto poder darle la bienvenida de nuevo muy pronto.Saludos y éxitos en sus próximas aventuras.

Estimada Karla,Gracias por compartir su feedback sobre su reciente estancia con nosotros. Apreciamos mucho que se haya tomado el tiempo para comentarnos los aspectos internos que debemos mejorar, puede estar muy seguro que utilizaremos sus comentarios como herramienta de capacitación, para garantizar la mejora continua de las experiencias de nuestros huéspedes. Con el apoyo adecuado, le garantizamos que las deficiencias que experimentó en esta ocasión no se repetirán en el futuro.Le enviamos un caluroso abrazo de parte de la familia NH Royal Urban Cartagena y esperamos que nos pueda dar otra oportunidad para transformar su experiencia en una experiencia memorable.

Dear Diego,Thank you for taking the time to share your experience with us. We appreciate your feedback about the location, for us it is great to be so centrally-located in old town close to everywhere.We look forward to an opportunity to welcome you back in the near future.

Estimada Cinthia,Muchas gracias por dejarnos su valoración. Esperamos en una próxima ocasión nos pueda dejar sus comentarios para trabajar en acciones de mejoras basados en estos.Gracias de nuevo por elegir nuestro hotel para su viaje, y esperamos que hayan tenido un viaje seguro y agradable de regreso a casa.

Dear Dyan, It was a pleasure for us to give you the opportunity to have you as a customer, it makes us so happy to know that your experience at our NH Royal Urban Cartagena hotel was excellent. On behalf of the whole team we send you a warm hug and hope you visit us soon to have the pleasure of serving you again.

Thanks a lot for the review Mr. Thomas, we are always happy to have you here, remember you are part of our familty. We look forward to see you very soon!.Best regards.

Dear Sonia,Thank you for sharing your experience with us! We are pleased to know that you enjoyed your stay in our hotel NH Royal Urban Cartagena and the staff was very friendly and helpful. We are happy that you enjoyed our breakfast and the amazing view from swimming pool. Thank you again for choosing our hotel for your stay in Cartagena, and we hope you have had a safe and pleasant trip back home. We hope to welcome you again soon!

Estimado LuisAgradecemos el tiempo invertido en hacernos llegar sus comentarios, estos representan una maravillosa oportunidad de mejora para nosotros, lo invitamos a alojarse nuevamente con nosotros para poder ofrecerle una nueva y mejorada experiencia en la fantastica ciudad de Cartagena.

Dear Timothy, Thank you for taking the time to send us your comments, it is a true honor to know that you enjoy each of your stays with us, we hope you continue to visit us with your family to provide you with more and more unique experiences in the fantastic city of Cartagena.

Dear Timothy, Thank you for taking the time to send us your comments, it is a true honor to know that you enjoy each of your stays with us, we hope you continue to visit us with your family to provide you with more and more unique experiences in the fantastic city of Cartagena.

Dear OzraH,We are truly sorry to hear about your negative experience during your recent stay with us. We understand that the room was not up to your expectations and you encountered several issues, including the sink ceiling leak because of the emergency of the broken tube in the room above yours.We take your feedback seriously and would like to assure you that we have taken steps to address the issues you raised, and we will continue to work on improving the quality of our rooms and services. Thank you for your time and your important comments.

Muchas gracias por su comentario, Estimada DanielaNos llena de mucha alegría saber que fuimos parte de su hermosa experiencia en Cartagena, recuerde que las puertas de NH Royal Urban Cartagena siempre estarán abiertas para usted.

Dear Haven,We appreciate that you took the time to let us know your valuable comments, we are in the center of the heart of Cartagena, we hope to welcome you on your next visit to the city.NH Royal Urban Cartagena Team!

Dear Alberto,Thank you for leaving us this review and sharing your feedback about your stay in our hotel NH Royal Urban Cartagena. We can see you mention our location, we are glad to see this has helped you so much to enjoy our fantastic Cartagena, for us it is great to be so centrally-located in old town. We would like to see you whenever you visit Cartagena again.

Muchas gracias por su puntuación, Sr. Perrin. Nos alegra saber que disfrutó durante su estancia