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Reviews of Movich Hotel Cartagena de Indias

4 out of 5
Movich Hotel Cartagena de Indias
Calle de Vélez Danies #4-39, Centro Histórico, Cartagena, Bolivar

Reviews

9.4

Exceptional

Rating 10 - Excellent. 286 out of 374 reviews" "
Rating 8 - Good. 57 out of 374 reviews" "
Rating 6 - Okay. 17 out of 374 reviews" "
Rating 4 - Poor. 5 out of 374 reviews" "
Rating 2 - Terrible. 9 out of 374 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Monique

Liked: Cleanliness, staff & service, property conditions & facilities
Movich has a wonderful acccommodating staff!
Stayed 5 nights in Mar 2024

10/10 Excellent

Jasmin

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and an amazing experience overall.
Stayed 4 nights in Mar 2024

10/10 Excellent

andreas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was first class. A special thank and to Johanna. She was supper organizing dinners and taxi rides for us. She is very knowledgeable and friendly. A real Jewel. Take good care of her, she deserves it.
Stayed 4 nights in Mar 2024

10/10 Excellent

Erin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful small hotel. Rooftop pool and view are the highlight. Great breakfast. Great service although the staff by the pool could be more attentive. Rooms are beautiful with great bathroom.
Stayed 3 nights in Mar 2024

10/10 Excellent

Meghan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were extremely kind and helpful throughout our stay
Stayed 4 nights in Mar 2024

10/10 Excellent

Allyson

Travelled with partner
Liked: Property conditions & facilities
The staff at Movich were exceptional! A special shoutout to Jorge, Johanna, Jairo, and Martin!
Stayed 4 nights in Feb 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was large and well-appointed and was in excellent condition. The rooftop bar was a great place to hang out and watch the sun set.
Stayed 7 nights in Feb 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2024

10/10 Excellent

Kirsten, Roxbury

Travelled with family
Liked: Cleanliness, staff & service
Beautiful style throughout and excellent service. The breakfast was fantastic and the rooftop restaurant and pool was perfect
Stayed 4 nights in Feb 2024

10/10 Excellent

Mario

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Garrett

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and of course a great view from the rooftop bar. Pool is quite nice too. A unique spot within the walled city. The staff at Movich are excellent. Javier, Johanna and Camilla were all very friendly and helpful. We appreciated their helpfulness during our stay very much!
Stayed 4 nights in Jan 2024

10/10 Excellent

Anderson

Stayed 6 nights in Jan 2024

10/10 Excellent

Jason

Stayed 4 nights in Jan 2024

8/10 Good

aldo

Stayed 4 nights in Oct 2023

8/10 Good

kaushik

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time there. It has one of the best rooftops. While the breakfast had a lot of vegetarian options. It is located close to everything and you can walk around town

10/10 Excellent

Angela L.

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great service! The breakfasts and staff were delightful. Nice that the included breakfast could be taken in dining room or through room service. The breakfast, pool, rooftop bar, drinks alls sunsets are excellent. The room was musty and the view from our room not good. However, the smell subsided and was probably due to the ac being off before our arrival. Super load until the wee hours so pack earplugs. The location is a 5. We stayed 6 nights including NYE and had a blast. I would stay at Movich again.
Stayed 6 nights in Dec 2023

10/10 Excellent

Garrett

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front staff. Cindy and Javier were awesome and very accommodating.
Stayed 4 nights in Dec 2023

10/10 Excellent

randi

Stayed 4 nights in Dec 2023

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with the best view in the city. Great service, and the breakfast, which were included in our reservation were amazing.
Stayed 4 nights in Dec 2023

10/10 Excellent

ANA

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff!!
Stayed 5 nights in Dec 2023

10/10 Excellent

guadalupe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best boutique hotels I have ever stayed at.
Stayed 3 nights in Dec 2023

2/10 Terrible

Kirsten

Disliked: Cleanliness, staff & service
Do not stay here - scam alert
Be careful if you arrange taxi services through this hotel. They will scam you. Our taxi charge was on the bill, then when we got to the airport the driver was arguing with us saying the hotel didn't pay him. Then when we called the hotel they stated the second taxi charge was from our first driver waiting for our flight the night we arrived. Even though we were in contact with the driver and told him our flight was late and the hotel had the flight number. The hotel also told both of these drivers to come at incorrect times. Also didn't help that the room was dirty and had hair in the shower. The room smells like mold and the AC did not cool below 24 degrees C. Will not stay again.
Stayed 4 nights in Nov 2023

8/10 Good

Ines, Old Greenwich

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Jmie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extended weekend in Walled City
Awesome Javier and Cindy were super sweet and helpful. The rooftop is to die for as for as view and comfort and just gorgeous. The breakfast was good and coffee in morning was amaze balls. Would definitely come back and stay with them. They were very sweet a boutique hotel in a great area close to everything. no need to stay anywhere else.
Stayed 3 nights in Nov 2023

8/10 Good

Juan

Stayed 3 nights in Oct 2023

2/10 Terrible

Anupa, Kirkland

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
PLEASE READ. The hotel is fine but check your final bill they give you before you check out. Make them itemize it and have explain the charges. We found “Cashout” and “Payout we never had or authorized. What does this mean? They claimed we asked for local currency and asked for it to charged to our room. We never did this, when we disputed this they were very (a little too quick) to reverse the charges. and got this reversed. This appear and feels a lot like fraud by the hotel staff to us. Plus they said they’d pay for our taxi to the airport. They never did. We had to pay the driver again. CHECK! CHECK! CHECK! You bill throughly. We won’t be staying with Movich hotels again.
Stayed 4 nights in Sep 2023
Response from Diego Camacho on Oct 2, 2023
Dear Anupa,Thank you for providing your feedback about your experience at Movich Cartagena De Indias. We apologize for the issues you faced with your final bill and the unauthorized charges. i will take these matters seriously and i will addressed it with our staff and supervisors to understand what could happened and to ensure it does not happen again. We apologize for the inconvenience caused in regards to the payment for your taxi to the airport. We appreciate your suggestion to thoroughly check the bill. We hope you will consider giving us another chance in the future.best regards,Diego CamachoGeneral Manager

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rafael, Nelson and the entire staff at Movich Hotel were amazing!
Stayed 4 nights in Sep 2023

10/10 Excellent

setrina

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was so beautiful!! Customer service & location was awesome!!
Stayed 2 nights in Sep 2023

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect Location for our Visit to Cartegana in the historic walled city.
Stayed 7 nights in Sep 2023

10/10 Excellent

Ethan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with incredible staff.
Stayed 3 nights in Aug 2023

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2023

10/10 Excellent

Julian m

Stayed 3 nights in Aug 2023

10/10 Excellent

Gabriel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location. Close to many shops, restaurants, bars, nightclubs, and entertainment. Roof top pool is scenic. Staff is attentive. Walkable distance to Getsemaní. 15 min from airport. All of the tours starting point/pick up location was a 5min walk. Mostly Americans stayed here. Staff is bilingual. Rooms are big enough. Bathrooms are spacious. My room did not have a view. The view was the side of another building. The mattress was too hard for me, it made my arm hurt since ima side sleeper. Overall I would stay here again.
Stayed 5 nights in Aug 2023

10/10 Excellent

Kristal

Stayed 3 nights in Aug 2023

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023

10/10 Excellent

Jacqueline

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My girlfriends and I had an excellent experience at this Hotel. The service was amazing. The staff were so attentive. Nelson, Alexandria, and Rafael went above and beyond to ensure we had an enjoyable experience.
Stayed 4 nights in Aug 2023
Response from Diego Camacho on Aug 10, 2023
Dear Jacqueline; First I would like to thank you for the time you spend writing this review regarding your experience in our property and we are delighted that you had a wonderful time with us.You can be reassure that I will pass your kind comments to our staff who are the ones that make possible this sort of experiences. We will be looking forward to welcome you back in our hotel and we hope we will be able to exceed once again your expectations. Best Regards,Diego CamachoGeneral Manager

10/10 Excellent

Edgar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, location, location! Walkable distance to all interest sites, excellent service, and of course excellent views of the city from the pool and terrace. Best stay in Cartagena!
Stayed 4 nights in Jul 2023
Response from Diego Camacho on Aug 10, 2023
Dear Edgar; First I would like to thank you for the time you spend writing this review regarding your experience in our property and we are delighted that you had a wonderful time with us.You can be reassure that I will pass your kind comments to our staff who are the ones that make possible this sort of experiences. We will be looking forward to welcome you back in our hotel and we hope we will be able to exceed once again your expectations. Best regards,Diego CamachoGeneral Manager

8/10 Good

Jill

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Boutique Hotel in Old City
The Movich is a really lovely boutique hotel in the old walled city of Cartagena. It feels luxury without pretension, the staff are very helpful and the rooms are spacious, comfortable and with good air conditioning. The breakfasts are really good and its a wonderful location to access the many sites and restaurants in the old city and in Getsemani. Since I was also in Cartagena attending a conference it is an easy walk to the convention center. My only negative is that the hotel rents out the roof bar/terrace for private parties and they are quite loud. While they try to end before 23:00, the guests leaving a very boisterous and not considering of guests in the hotel rooms. The noise does travel.
Stayed 4 nights in Jul 2023
Response from Diego Camacho on Aug 10, 2023
Dear Jill:We are so thrilled to hear you enjoyed your stay. Thank you for sharing all our hotel has to offer. We greatly appreciate your feedback about the noise during the events we do at our roof top as it has certainly given us an insight into areas we can improve. The entire team is committed to ensuring our physical products and guest services continue to improve and hopefully exceed the expectations of our valued guests such as yourself.Thank you for your patronage and we truly hope to have the pleasure to welcome you back soon.Best Regards,Diego CamachoGeneral Manager

10/10 Excellent

sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly and very helpful staff (even my teenage son commented on how friendly and happy the staff was!), great facility!
Stayed 2 nights in Jul 2023
Response from Diego Camacho on Aug 10, 2023
Dear Sandra: First I would like to thank you for the time you spend writing this review regarding your experience in our property and we are delighted that you had a wonderful time with us.You can be reassure that I will pass your kind comments to our staff who are the ones that make possible this sort of experiences. We will be looking forward to welcome you back in our hotel and we hope we will be able to exceed once again your expectations.Best Regards,Diego CamachoGeneral Manager

10/10 Excellent

Cynthia

Stayed 7 nights in Jul 2023
Response from Diego Camacho on Aug 10, 2023
Dear Cynthia: First I would like to thank you for the time you spend writing this review regarding your experience in our property and we are delighted that you had a wonderful time with us.You can be reassure that I will pass your kind comments to our staff who are the ones that make possible this sort of experiences. We will be looking forward to welcome you back in our hotel and we hope we will be able to exceed once again your expectations.Best Regards,Diego CamachoGeneral Manager

10/10 Excellent

Anibal

Stayed 5 nights in Jul 2023
Response from Diego Camacho on Aug 10, 2023
Dear Anibal: First I would like to thank you for the time you spend writing this review regarding your experience in our property and we are delighted that you had a wonderful time with us.You can be reassure that I will pass your kind comments to our staff who are the ones that make possible this sort of experiences. We will be looking forward to welcome you back in our hotel and we hope we will be able to exceed once again your expectations.Best Regards,Diego CamachoGeneral Manager

6/10 Okay

Anisha

Travelled with partner
Liked: Cleanliness, staff & service
The rooftop is truly the star feature of this property. Its location being the other reason for choosing this hotel over others. We initially did not get a favorable room and requested for a change, Alexandra at the front desk went above and beyond to help us out. She is truly delightful to speak with, knowledgable about the area and has a wonderful attitude.
Stayed 3 nights in Jul 2023
Response from Diego Camacho on Jul 17, 2023
Dear Anisha,We are so thrilled to hear you enjoyed your stay. Thank you for sharing all our hotel has to offer. We greatly appreciate your feedback about the room which was not favorable for your expectation, this certainly given us an insight into areas we can improve. The entire team is committed to ensuring our physical products and guest services continue to improve and hopefully exceed the expectations of our valued guests such as yourself.Thank you for your patronage and we truly hope to have the pleasure to welcome you back soon.Regards,Diego Camacho

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful Stay in Cartagena
Our stay was the best part of Cartagena. The service was wonderful, the staff was beyond pleasant. It was above and beyond our expectations.
Stayed 3 nights in Jul 2023
Response from Diego Camacho on Jul 17, 2023
Dear Katherine: First I would like to thank you for the time you spend writing this review regarding your experience in our property and we are delighted that you had a wonderful time with us.You can be reassure that I will pass your kind comments to our staff who are the ones that make possible this sort of experiences. We will be looking forward to welcome you back in our hotel and we hope we will be able to exceed once again your expectations. Regards,Diego CamachoManager

10/10 Excellent

Felipe

Stayed 1 night in Jul 2023
Response from Diego Camacho on Jul 17, 2023
Dear Felipe: First I would like to thank you for the time you send doing the survey. we are delighted that you had a wonderful time with us. We will be looking forward to welcome you back in our hotel and we hope we will be able to exceed once again your expectations. Regards,Diego CamachoManager

10/10 Excellent

Samuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location, amazing staff and beautiful rooms
Stayed 1 night in Jun 2023
Response from Diego Camacho on Jul 17, 2023
Dear Samuel:First I would like to thank you for the time you spend writing this review regarding your experience in our property and we are delighted that you had a wonderful time with us.You can be reassure that I will pass your kind comments to our staff who are the ones that make possible this sort of experiences. We will be looking forward to welcome you back in our hotel and we hope we will be able to exceed once again your expectations. Regards,Diego CamachoManager

10/10 Excellent

Song

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the stsy at Movich Hotel. The breakfast and the service were excellent and we can choose from the menu. The roof top view was amazing and i believe it is the best in town. The pool was open but only few people in the pool which added the bonus🙂 We will stay in thix hotel again if we visit Cartagena again!
Stayed 4 nights in Jun 2023
Response from Diego Camacho on Jul 17, 2023
Dear Song:First I would like to thank you for the time you spend writing this review regarding your experience in our property and we are delighted that you had a wonderful time with us.You can be reassure that I will pass your kind comments to our staff who are the ones that make possible this sort of experiences. We will be looking forward to welcome you back in our hotel and we hope we will be able to exceed once again your expectations. Regards,Diego CamachoManager

10/10 Excellent

Brinda

Stayed 4 nights in Jun 2023
Response from Diego CAmacho on Jun 14, 2023
Apreciada Brinda ;Antes que nada me gustaría agradecerle por el tiempo dedicado a compartir su experiencia en nuestro hotel y tendremos muy en cuenta sus recomendaciones. Me asegurare de pasar sus buenos comentarios a nuestros colaboradores que son quienes hacen posible este tipo de experiencias. Estaremos ansiosos de poder atenderlo nuevamente en nuestro hotel en cada una de sus visitas a Cartagena y esperamos poder siempre superar sus expectativas con toda nuestras experiencias de sabor local y todos aquellos detalles únicos que hemos diseñado para nuestros huéspedes y que me queda muy claro, no pasan desapercibidos para usted. cordialmente,Diego CamachoGerente general

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay Movich walled City. Not Getsamani
Great hotel in a great location in walled city. The Walled city is easy to walk around and easy to access all areas within. Hotel had outstanding rooftop pool and bar/food. Best view in city. About 12 minute taxi from Airport. Stayed in premium room. Spacious. Small patio w safe and refrigerator
Stayed 3 nights in Jun 2023
Response from Diego Camacho on Jun 14, 2023
Dear Joseph; First I would like to thank you for the time you spend writing this review regarding your experience in our property and we are delighted that you had a wonderful time with us.You can be reassure that I will pass your kind comments to our staff who are the ones that make possible this sort of experiences. We will be looking forward to welcome you back in our hotel and we hope we will be able to exceed once again your expectations. Regards,Diego CamachoGeneral manager

6/10 Okay

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2023
Response from Diego Camacho on Jun 15, 2023
Apreciada Andrea, Antes que nada me gustaría agradecerle por el tiempo dedicado a compartir su experiencia en nuestro hotel. Realizaremos un análisis profundo de los casos que usted nos comenta, con miras a prevenir que vuelvan a presentarse en un futuro. Para nosotros este tipo de retroalimentación es muy importante ya que nos ayudan a crecer y mejorar constantemente. Estaremos ansiosos de poder atenderlo nuevamente en nuestro hotel y poder demostrarles nuestro compromiso total con la satisfacción total de nuestros huéspedes. Atentamente, Diego CamachoGerente general