On the beach, free beach cabanas, beach towels, beach volleyball
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Reviews of Hotel Dorado Plaza Punta Arena

3 out of 5
Hotel Dorado Plaza Punta Arena
Isla de Tierrabomba, Sector Isla Arena, Cartagena, Bolivar

Reviews

6.4
Rating 10 - Excellent. 8 out of 49 reviews" "
Rating 8 - Good. 13 out of 49 reviews" "
Rating 6 - Okay. 13 out of 49 reviews" "
Rating 4 - Poor. 6 out of 49 reviews" "
Rating 2 - Terrible. 9 out of 49 reviews" "

6.8/10

Cleanliness

6.6/10

Staff & service

5.0/10

Amenities

5.6/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

2/10 Terrible

Linda

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do NOT stay here, does not look like photos, NO hot water, black mold on pillows and bedding, non responsive staff, owner is a con artist who told us to cancel through Expedia and rebook through them, then declined to refund the Expedia reservation - so they double charged us. Don’t stay at this hotel, or on this island. The beach in front is a public beach, no hotel staff outside the locked gate. WORST hotel of our lives.

10/10 Excellent

Chad Duncan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Food was not great, but in overall it was good
Stayed 6 nights in Aug 2022

2/10 Terrible

John

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pictures are photoshopped to make property look attractive. The directions to get to the hotel are incorrect. You are required to take a boat, a very unsecure boat to rrach the property, for which there is very little traffic, so boat drivers charge excessively for trips. You are at the mercy of the boat drivers being available to get to and from the hotel. The package that is promised and the food leaves air to be desired. Overall, i stayed for 2 hours and booked elsewhere. That should say it all.
Stayed 4 nights in Jul 2022

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and security were incredible. Very friendly and fast service. Couldn't ask for more.
Stayed 7 nights in Jul 2022

2/10 Terrible

Katya

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property Is located in Tierra bomba, the hotel has a terrible infrastructure the floor is uneven all around, where the buffet is served it seems To be an obstacle course. You can not diferénciate the steps and all are uneven, I had a terrible fallout I have bruises all around my legs. The next day my friends saw rats, so we asked to get transferred to El Dorado Cartagena. Where we encountered another problems. Just avoid ElDorado en Tierra bomba or Cartagena
Stayed 3 nights in Jul 2022

8/10 Good

Eric

Liked: Staff & service
Stayed 2 nights in Mar 2021

2/10 Terrible

Luismorales, Calgary

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I can believe the expidia will have a place like this in there page. Three star this place is not even half a star
Stayed 4 nights in Jan 2020

2/10 Terrible

Miguel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There its nothing to like about service was poor cleaness was poor overall a awfull expirience
Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Nice beach, nice staff, big rooms, Hotel facilities poor. For one or two days will be ok
Stayed 1 night in Jan 2019

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
For the locals only
They lied they said they had a gym live performances yoga and Zumba etc
Stayed 6 nights in Mar 2018

4/10 Poor

Veronica, Canada

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Below my expectations
The Beach was beautiful and the building itself had much character but the services was terrible. They did not mention the wrist bands until we realized we couldn't eat without them. There were no restaurants on the Island so we had no choice but to each on the hotel. The food was awful. Deep fried corn bread, definitely not what I would consider an AREPA. Coffee was terrible they ran out of Milk. The staff was somewhat friendly. I presume they did the best with what they had. Do not bring Babies, there are No highchairs and the rooms do not have a fridge to store milk. Room was clean, cleaning staff was great.
Stayed 3 nights in Aug 2017
Response from Community Manager - Hotel Dorado Plaza on Sep 2, 2017
Dear guest, we appreciate your comment. we regret if our service was not very well for you. We will talk to the staff to improve. Thanks :)

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
You get what what you pay for
The place is super run down and not very well kept. The service is hit and miss. Some people are super attentive some not so much. Pool closes at 6. Área is not very safe, but it's an ok place to get away from the city.
Stayed 2 nights in Jul 2017
Dear guest, we appreciate your comment. we regret if our service was not very well for you. We will talk to the staff to improve. Thanks :)

6/10 Okay

Bassem, Canada

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Good for a night on the island, but not more.
I decided to stay here with my girlfriend for one night only. The hotel clearly had lost its charm many years ago - it was just continuing to run without causing much of a stir. Very spartan room, however everything was clean and worked. Service was very good, but it looked more like some patron's forgotten villa then a luxurious beach front hotel.

8/10 Good

Nikhil, Bethesda

Liked: Cleanliness, staff & service
Great place, needs the right guest.
Wonderful place, with customer oriented staff. A little run down and got allergies in the room. The shower was very minimal. If you're used to traveling in 3rd world countries and appreciate the difficulties of running a hotel on a remote island, I'd recommend this place. Otherwise it would be challenging.

6/10 Okay

Sandra, Paterson, NJ

Liked: Staff & service
Beautiful beach, not much nightlife.
The beach was fabulous, the water is fantastic. The staff was super friendly. Nice hotel for those seeking to relax. If you like a little more excitement (night clubs, casinos, shopping, etc.), you will probably be bored, and getting on and off the island is a bit complicated, as they only have small boat service coming back and forth from the mainland.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
It was challenging to communicate with staff as we had little to no Spanish and they had almost no English.

6/10 Okay

Verified traveller

Liked: Staff & service
good hotel to relax at the beach
To be honest the hotel is in no very good condition, but they are building and reparing a lot. I believe a got one of the worst room. So some other rooms and they looked nicer and cleaner. The food was not very good. The staff is very friendly and helpful, except for the old recepionist. His spanish is very hard to understand and he is not very helpfull. The hotel has a nice pool and the beach infront of the hotel is beautiful. You have from there a nice view of new Cartagena. After 3pm the wind gets really strong and its not comfortable anymore to be at the beach. The island on which the hotel is located is not part of rosario islands. Its actully way more complicaded to do a trip to the islands from here than from cartagena. The boot to the island costs $3. You have to take the boot at the beach "boca grande".

8/10 Good

Jose Luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities
El hotel esta en remodelacion, y parece ser inseguro fuera del hotel, recomiendan no salir despues de las 6
Stayed 1 night in Oct 2023

2/10 Terrible

Estuardo

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
El Todo Incluído es una estafa

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

Monica, Miami

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
súper lindo una vista espectacular
Stayed 1 night in Jan 2022

2/10 Terrible

SINEYDA

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
DESILUCION
MI PRIMERA IMPRESION AL LLEGAR FUE QUE NO HABIA ELEGIDO UN HOTEL SI NO UNA PENSION PUES LA VERDAD LAS FOTOS SON PUBLICIDAD ENGAÑOSA . NUNCA FUE UNA ALIMENTACION BUFFET SI NO QUE NOS PREGUNTABAN Y DABAN OPCION DE DOS PLATOS , FRUTA NO SE VIO JUGOS SIEMPRE FUERON LOS MISMOS. EL BAR SOLO FUNCIONA DE 11 A 6 PM Y LUEGO SIGUEN ES VENDIENDO, EN CONCLUSION NO LO DEBERIAN OFRECERLO COMO TODO INCLUIDO.
Stayed 2 nights in Oct 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen hotel, buena playa y buen desayuno por el precio de la habitación. Incluye transporte en lancha.
Stayed 1 night in May 2021

10/10 Excellent

Carlos

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Estuvo todo bien. Para ser un hotel de playa la cama y el aire acondicionado estuvieron bien
Stayed 1 night in Jan 2021
Response from yuli on Jan 5, 2021
Buen día! Muchas gracias por su comentario, los esperamos pronto y poderles brindar una excelente estadía, recuerden esta es su casa en nuestra hermosa ciudad.

6/10 Okay

Ingrid Alexandra

Disliked: Staff & service, property conditions & facilities
Plan todo incluido, no hay variedad en la alimentación, no sirve para niños pequeños que necesiten tomar teteros calientes y baño de agua tibia. Los horarios de check in son para el registro en Cartagena, ya en la isla te entregan la habitación hasta las 3pm y eso. Los snacks escasos y repetitivos. No volveria
Stayed 4 nights in Jan 2020
Response from Hotel Isla Arena Plaza on Jan 13, 2020
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.

8/10 Good

Gonzalo Enrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel para descansar
El hotel es ideal para descansar. La habitación que nos dieron estaba remodelada. Tiene un mirador desde donde se aprecia Cartagena. La atención fue excelente.
Stayed 3 nights in Dec 2018

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
No lo recomiendo!
El personal amable, pero las instalaciones y la limpieza dejan mucho que desear. Mi esposo y mi hijo se enfermaron del estómago por las malas condiciones higiénicas.
Stayed 2 nights in Dec 2018

10/10 Excellent

Javier

Buena atención, excelente lugar
Stayed 1 night in Jun 2018

2/10 Terrible

Carlos

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
HORRIBLE HOTEL
Hola este hotel es un despropósito llegamos ahí y sólo tuvimos problemas la habitación no era la que contratamos nos daban una más pequeña falta el agua a veces la del Grifo otras la del inodoro la atención horrible, la comida mala se come mucho mejor en el hotel de al lado por el mismo precio encontramos mechón de pelos en la cama y moscas muertas en la comida la cerveza en vasos de plástico tienen de vidrio pero no les da la gana de ponerlos, experiencia para no repetir horrible fuimos a poner una queja a la gerencia en el hotel El Dorado.. no lo recomiendo para nada hotel desastroso y nuestra estancia en el hotel con obreros trabajando,NO COMETAN EL ERROR DE CAER AHÍ
Stayed 4 nights in Jul 2018

8/10 Good

Marcela

Liked: Cleanliness, staff & service
excelente todo a excepción de motos en la playa
el hotel, la playa, el servicio muy bien, solo dos inconvenientes importantes, hay un problema y es que pasan motos por la playa y hay días en que ponen musica a muy alto volumen todo el día. Mas que todo por el tema de la motos pensaría no volver allí, a pesar de la grata experiencia que tuvimos en este hotel
Stayed 4 nights in Jul 2017
Buen día Cordial saludo Por medio de la presente me permito confirmar que hemos recibido sus comentarios y es para nosotros muy importante su opinión. La circulación de las motos es un inconveniente que siempre hemos tenido porque en la Isla también viven personas que no se les puede prohibir el acceso de sus vehículos, ya que las playas no se pueden privatizar y es la única vía de acceso que tienen para realizar sus quehaceres. Nos agrada mucho saber que con los servicios del hotel no haya tenido percances y a pesar del inconveniente externo le hayamos podido brindar una grata estadía. Que tenga un excelente fin de semana.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Buena ubicación frente a la playa
Buen servicio. Buena ubicación frente a la playa

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
playa hermosa
El hotel no es muy lindo , pero la atención es inmejorable y las playas son bellisimas

4/10 Poor

AURORA

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Desayuno muy lento
Los desayunos exageradamente lentos. En el hotel de al lado se comemuy bien. La isla es bonita pero está bastante abandonada...

4/10 Poor

Luis j

Disliked: Staff & service, property conditions & facilities
No volvería.lo único es la vista
la administradora es mala cara y solo sonríe para cobrar.la comida mala y costosa

6/10 Okay

Jose Humberto, medellin

Se pasó buen

6/10 Okay

Carmen, Lima ' Perú

Liked: Cleanliness, room comfort
La comida cara y al comedor le faltaba limpieza . Los dormitorios buenos y limpios.

6/10 Okay

LUZ ADRIANA, Medellin

Liked: Cleanliness, staff & service, room comfort
Ideal para descansar
Es un lugar muy tranquilo, apropiado para descansar. Aunque el personal es poco, es muy atento. Cosas a mejorar: en la piscina no tienen parasoles como se ve en las fotos y en los 2 dias de mi estancia el aseo de la piscina no era el apropiado para su uso. Las comidas buenas (sencillas)

8/10 Good

Mauricio, Bogota

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Experiencia en la isla
El hotel esctranquilo, comodo, el servicio esta bien, al quedar en la isla tierra bomba a unos 10 min de cartagena genera tranquilidad, la lancha del hotel nos lleva sin costo, hay dos vaijes en el día, el horario del desayuno lo deberian ampliar hasta las 9:30 am y deberian tener mayor variedad en las comidas

4/10 Poor

Michael, Stockholm

Disliked: Staff & service, property conditions & facilities, room comfort
Inte värt att besöka
Bilderna var mycket bättre än verkligheten. Kändes som hotellet och övriga hotell var under avveckling...

8/10 Good

carmen lilia

Liked: Cleanliness, staff & service, room comfort

6/10 Okay

Carlos Alberto, CARTAGENA

Liked: Cleanliness
Disliked: Staff & service
ES UN HOTEL SENCILLO, EL CUAL CONSIDERO DEBEN BUSCAR LA FORMA DE INVENTARSE ACTIVIDADES PARA NIÑOS Y EL RESTO DE LAS HUÉSPEDES, PORQUE SOLAMENTE TIENE PISCINA Y EL MAR, NO HAY CAFETERÍA O LUGAR YA QUE SOLO VENDEN LICORES Y BEBIDAS; DONDE EL HUÉSPED PUEDA CONSUMIR ALGÚN OTRO ALIMENTO DIFERENTE AL DESAYUNO, , ALMUERZO Y CENA QUE BRINDA EL HOTEL; ADEMAS CONSIDERO QUE LOS ALIMENTOS BRINDADOS DEBEN MEJORARLOS.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Deben montar en la pagina imágenes más recientes del los hoteles

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bueno el hotel, cómodo, excelente la atención de el personal

8/10 Good

mono, Bquilla

Liked: Cleanliness, room comfort
La atencion del hotel es excelente, la niña de recepcion es muy amables y estuvo todo el dia pendiente de nuestra comodidad, eramos 12 personas y a todos nos trato muy bien, espcialmente a los niños y nuestras esposa. Lo unico malo del hotel es que no hay servicio de restaurante y la comida es muy limitada.

10/10 Excellent

Raimundo Caviedes, Barranquilla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Servicio de primera
Excelente , la atención fue muy buena, tanto en lo que se solicitaba de servicio como en limpieza del cuarto. Los empleados muy amables y dispuestos en todo momento, desde los que atienden en la playa hasta la que nos recibió en la administración

8/10 Good

Isidro, Cartagena

Liked: Cleanliness, room comfort
Bueno por el precio
Muy bien todo,

2/10 Terrible

Starford M., Bad Mergentheim

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Hotelausstattung
Für entspanntenUrlaub ungeeignet. Abgebildete Fotos des Hotels entsprechen nicht der Realität. Strand /Wasser zugemüllt. Hotelanlage befindet sich im Wiederaufbau. Müll vor dem Hotelzimmer. Minibar nicht vorhanden. Betten/Matrazen schlecht. Essen keine Auswahl, wiederkehrend gleich und abgezählt(z.B. ein Fisch ein Löffel Reis zwei Kartoffelhälften) portioniert(erinnerte an Alcatraz). Kein Internet , keine öffentliche Toilette wenn Essensaal geschlossen, keine zuckerfreien Getränke oder Snacks verfügbar. Preis/Leistung schlecht

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena estadia
Aunque el hotel es una estructura vieja, está bien conservado, bien aseado e higiénico. Sólo limpiaron el mar un día de los cuatro, aunque no es responsabilidad sólo del hotel, sino de la comunidad. La comida aunque no es muy variada, sólo hay variaciones para dos días, es abundante, es típica de la región y bien preparada y de buen sazón. Ideal para ir con niños a disfrutar del mar y la playa y dormir temprano.