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Reviews of Hotel Casa Los Puntales

3.5 out of 5
Hotel Casa Los Puntales
Calle de Los Puntales, Carrera 9 #37-36, Ciudad Amurallada, San Diego, Cartagena, Bolivar

Reviews

6.8
Rating 10 - Excellent. 13 out of 46 reviews" "
Rating 8 - Good. 12 out of 46 reviews" "
Rating 6 - Okay. 10 out of 46 reviews" "
Rating 4 - Poor. 4 out of 46 reviews" "
Rating 2 - Terrible. 7 out of 46 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Gustav

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
1. poor reservation system forcing me to move; inflexible staff 2. inadequate room assignment policy. I wanted a room upstairs, but there was apparently no availability. Early next moring I saw two open unused rooms 3. poor bathroom: shower works hardly 4. low cost facility with low standards. This could be made very nice with some investment 5. Second night at Casa Quero. Just a bit more expensive, but miles nicer
Stayed 1 night in May 2022

8/10 Good

Lina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for a night!
Stayed 2 nights in Jan 2022

10/10 Excellent

Jean

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great location great balcony great staff great food I give them a great rating felt very safe and free to do anything with access to the whole walled city
Stayed 3 nights in Sep 2021

4/10 Poor

LUKE

Stayed 3 nights in Oct 2021

2/10 Terrible

Harry

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
To begin with they probably don’t have the Hotel enviame in front they use a different name and it’s not in the ad address it is located on the map so when I finally found a place it was close it was nobody in the lobby I called the number and the guy told me that they have oversold all the rooms and they don’t have any room available and I was not going to get my money back because he said that I was too late doing check-in. Something that it was not true because of the page Expedia it doesn’t say that you have to check in at any certain time also he said that this is not the first time he hast to send people away because this is Hotel with overbook the owner of the hotel did not wanna face the customers he sent somebody over what’s on information that it was not accurate regarding the reservations.Arrived at the hotel 11:30 PM and it was not all the hotels close to this one so I have to look for hotels in the middle of the night in a city that we don’t know any country that we don’t know any language that we don’t speak speak
Stayed 1 night in Sep 2021
Response from Jolman on Sep 13, 2021
Hola nos place saludarte efectivamente en la plataforma si dice hora de check in intentamos ayudarte a buscar otro alojamiento y no fuiste a la reserva que te realizamos en el otro hotel y creo que no es la manera de tratar y llegar a insultar a las personas siempre hay que tener respeto por los demás y más si no eres del país que está visitando

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family environment. The staff are great. The breakfast was wonderful and fresh everyday
Stayed 18 nights in Jul 2021

6/10 Okay

Ezequiel, San José, Costa Rica

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room given the first day was really small, it was impossible to move around. Fortunately, the receptionist was able to upgrade my room. Breakfast was good, the service was fine overall.
Stayed 5 nights in Jan 2020

8/10 Good

Franklin

Liked: Cleanliness, staff & service, room comfort
Hotel Puntales in Old City
This hotel was amazing as far as accommodations and location for the price. However I had to check in almost 3 hours later as my room “wasn’t ready” due to some plumbing problem, which left my shower barely working. Extremely low water pressure. Other than that. The room was comfortable, staff very friendly!
Stayed 4 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, wonderful staff, rooms, charm, rooftop terrace.
Stayed 2 nights in Jan 2020

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities
Two locked doors to go in and out. Must ring bell and wait for someone to let you in or out, day or night. Hotel policy is they will enter your room and turn your airconditioning off when you leave room. Very loud music near by. Must be totally out of soap or toilet paper before they issue more. Breakfast isnt much and your gonna wait. Always being nickled and dimed. But the staff is extreamly nice. The policy maker needs a reality check.
Stayed 15 nights in Dec 2019

6/10 Okay

Martha

Stayed 4 nights in Oct 2019

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly place in great location
The hotel is in a great location, a few minutes walk from all the sights. The rooms are quite spacious, not luxurious, but with character as they within one of the old buildings of Cartagena. Breakfast was a treat, with attentive staff, served on the roof terrace.
Stayed 2 nights in Aug 2019
Response from SERVICIO AL CLIENTE on Oct 3, 2019
Thanks for your comments, we wait for you again .. !!

8/10 Good

Karen

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Servicio al Cliente on Jul 26, 2019
Gracias por su valoración, la apreciamos mucho.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 3 nights in Jun 2019
Response from Servicio al cliente on Jul 26, 2019
Gracias por su valoración, la apreciamos mucho.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was pleasant!! I do recommend it, for the prices is great! The recepcion staff very helpful and lovely.
Stayed 2 nights in Feb 2019

10/10 Excellent

Stu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is perfect, on the outskirt of the walled city, but still in the walled city. It is nice because it is not right in the middle where all the tourist traffic is at. Perfect walking distance to everything, literally everything. the hotel staff was very helpful with questions and anything i needed. I would stay here again.
Stayed 4 nights in Jan 2019
Response from Los Puntales. on Feb 7, 2019
Thank you very much, for us it has been a pleasure to have her in our house, which is also her home!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was Checked into a dirty, noisy room with no window, next to reception very noisy Asked to change - not possible - until I filled in my Expedia feedback when a new room was suddenly available Much better - bigger brighter, away from noise although with a huge cockroach The next day the room I had complained about that they had denied was dirty is now being completely redecorated !
Stayed 3 nights in Sep 2018

10/10 Excellent

Maykol I

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2018

8/10 Good

Lauren

Liked: Cleanliness, staff & service, room comfort
Great value for your money
Great value for your money. Beds are comfortable and AC works great. The hotel is in close walking distance to several restaurants and shops within the walled city. Front desk staff was very friendly. I’d stay here again.
Stayed 2 nights in May 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Central to the old town, pwrfect location.
A great central spot and very quiet at night. Restaurants and lively nightlife very close, safe and easy to get around the town.
Stayed 1 night in Jan 2018

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely room, staff, rooftop, and location!
Good A/C, Hot Water, big comfy bed in a cozy room with lots of character. Wifi could be better, but it wasn't "bad"
Stayed 3 nights in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Very convenient location in the Old City. Quiet street, yet easy walking everywhere. Very helpful reception staff. Simple, but good breakfast on roof terrace. Room safe needed to be replaced. Challenging for those with difficulties climbing stairs.
Stayed 2 nights in Jul 2017

8/10 Good

Lori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel staff very friendly. Room was nice, but there were ants coming in from flowers outside of window. There was a leak in bathroom sink and we were told to put a towel down. Other than that. Great visit.

4/10 Poor

Carmen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

THOMAS

Liked: Staff & service

6/10 Okay

Not Provided

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

8/10 Good

Isabel, Miami Fl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Location - be aware of stairs
This hotel is located inside the old city, exactly where you want to be, near plazas, restaurants etc... I do recommend this hotel. However, be aware that there are stairs with high steps to go to the second floor where the rooms are and if you are not use to exercise, your calves will suffer a bit and there is a lot of walking in the city. THe service is great and the rooms are very clean.

8/10 Good

B, Belmont, CA

Liked: Cleanliness, staff & service
Good for a few nights
We stayed during the holiday season so rates were obviously higher than normal (everywhere was). For the regular price this hotel is a good value. The room we were in was run down a bit, but just wear and tear, chipped tiles etc. However it was very clean which is what I care about. Also the AC we had worked great, we had to turn it down and the room still stayed very cool. We were on the first floor right off the reception area, so there was some noise from that and the small bar across the street, but nothing that was that bothersome. Our made to order omelets were great and the breakfast service was very good. Location great inside the walled city and staff was helpful.

4/10 Poor

Neil, Minneapolis

Disliked: Cleanliness, staff & service, property conditions & facilities
check your bill!
1. Tried to charge me extra money and argue the price I reserved was in USd. Using the current exchange rate, it was still way off. Had to argue for 45 minutes but finally they adjusted my bill. At least they did that. 2. When I arrived, the receptionist told me the internet was broken so they did not have my reservation. I am pretty sure he was high because he first told me they had no rooms but later said they actually do. So it took a very confusing 45 minutes to check in. 3. A/C was totally broken so we had to change rooms. Breakfast was delicious though! The cook was a sweet lady also :)

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No thanks
I would not stay here if you want to take a shower or flush the toilet.

2/10 Terrible

Paola

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
El Gerente es la persona más incompetente y grosera con la que he tratado. Pésimo trato al huésped. Cero conocimiento del ramo hotelero y de servicio al cliente. No reserven aquí, una experiencia lamentable.
Stayed 1 night in Apr 2022
Response from jolman on May 7, 2022
hola nos place saludarte lamentamos la mala experiencia que tuviste en el hotel pero cabe raclacar que te comportaste de la forma mas grosera con todo el personal del hotel ingresaste varias chicas y aun asi no querias pagar el costo por ellas y esa fue tu molestia tratamos de hacerte entender y te fuiste sin pagar

6/10 Okay

Maria Alice

Liked: Cleanliness, staff & service
Se fosse avaliar só os funcionários, seria nota 10
Os funcionários são muito prestativos e educados. O café da manhã é simples, mas muito gostoso. Atendimento nota 10. Mas as condições do hotel são um pouco precárias, a escada de acesso aos quartos é irregular. E tem mais escada pra chegar no café da manhã. O banheiro do quarto é muito pequeno. Mas a localização é otima
Stayed 2 nights in Feb 2022

8/10 Good

Mónica

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Engaño
La experiencia con el hotel buena, con la página mala porque ofertaron una tarifa que no era real, pague casi 20 mil pesos de más por noche. Quien me reembolsa ese dinero?? Eso se llama publicidad engañosa.
Stayed 11 nights in Jun 2021

10/10 Excellent

Wanda, Volta redonda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dias coloridos!
Hotel bem localizado dentro da cidade amuralhada, equipe sempre pronta a dar informações , café da manhã com frutas, ovos mexidos e pão, manteiga e geleia. Ótimo custo beneficio. Os quartos ficam no andar de cima tendo que subir escadas e ainda há mais um lance de escadas para o café da manhã que é servido no terraço.O que para mim não representou problema, mas para pessoas com dificuldade de mobilidade a informação pode ser relevante.
Stayed 1 night in Aug 2019
Response from SERVICIO AL CLIENTE on Oct 5, 2019
Gracias por sus comentarios...los esperamos de nuevo.!!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recomendo
Localização fantástica! Café da manhã continental preparado na hora e delicioso. Recomendo!
Stayed 6 nights in Mar 2019
Response from RAFAEL on May 31, 2019
Muito Obrigado, pelos seus comentarios..!!

6/10 Okay

ROSANA CRISTINA

Liked: Cleanliness
Razoável
O hotel fica bem localizado e tem funcionários muito prestativos, também é limpo(apesar de estarem em obras na recepção)! Mas tem muitos pontos negativos como: -escadas e muitos ressaltos no piso, para ir ao café da manhã, no terraço, sobe uma escada em caracol.Entre quarto e banheiro também tem degrau. - O wi-fi tem sinal fraco em muitos momentos. - O quarto de frente é muito barulhento até madrugada, por ter uma casa noturna ao redor. - Café da manhã servido na mesa com: suco/ café, leite, chá ou achocolatado, fruta(mamão, banana e melancia no pratinho)e pode optar por omelete ou sanduíche de queijo e presunto ou torradas. - Alguns objetos que estavam na cestinha do banheiro, aparentemente cortesia, na verdade não o eram e estavam na listagem do frigobar (escova dentes, pasta dente, lenço descartável)O que era cortesia apenas sabonete e shampoo(2 em 1).
Stayed 3 nights in Jul 2018
Response from Servicio al Cliente on Sep 14, 2018
Gracias por sus comentarios, solamente precisar que efectivamente las escaleras son las originales de la edificación y sabemos que no son lo mas cómodas, pero deseamos mantener lo Original. Cordial Saludo,

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Victor Isaac

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Maria Penha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente escolha.
Localização excelente. Café da manha bom. Funcionarios simpaticos e eficientes. Recomendo.

8/10 Good

eugenio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

URIEL, Bogota

Liked: Staff & service, room comfort
Tiene problemas con las reservas en número de usua
Cobraron adicional, cuando por la página se adquirió alojamiento para cuatro personas . La explicación no tiene justificación ni sustento.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
jabon y champu
solo el primer dia había champú para una persona y los otros 5 días no cambiaron ni el jabón chico

2/10 Terrible

Flamingo218, New York

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel experience ever
I booked this hotel online and arrived late at night to check in for 4 days after a long flight. They told me (it took at least 30 mins to communicate as nobody speaks english there) that their website had an error and they only have a room for me for 1 night after which they would put me in another hotel. I had booked it 10 days in advance so it would have been nice to be informed before I arrived! The double room they put me in was so tiny that I had no place to put my suitcase. No windows so it felt like a dungeon. A tiny closet that was so short that anything you hang would be wrinkled. The toilet and shower were practically conjoined. But the WORST part is that the room was FILTHY. There actually was an empty can of soda under the bed, dirty sheets and make-up stains on the pillows. I saw hair inside the bed. SO DISGUSTING! They said there's no other available room but I threw a fit and magically a room opened up. Stains there too and no hot water in the shower but nowhere else to go at 2 am. I couldn't run away faster the next day. The owner of the hotel was nasty too. Worst hotel experience ever. Don't be fooled by the photos. DON'T GO THERE!!!!

2/10 Terrible

Elida, Buenos Aires

Disliked: Staff & service, room comfort
Estafa
No hubo tal estancia ya que al llegar quisieron cobrarnos el 16% de IVA cosa que es SÓLO PARA LOS TURISTAS COLOMBIANOS, en ningún otro Hotel lo cobran. Hablamos con el Grenete/Dueño que se mostró inflexible e irascible. Lo que nos obligó a buscar otro Hotel. A favor es que cumplió su palabra de no cobrar la noche de penalización ya que la situación llegó a un punto donde ni nosotros ni él queríamos vernos ni un minuto más.

6/10 Okay

Alejandra, Buenos Aires

Liked: Staff & service, room comfort
Excelente ubicación
Lindo hotel ubicado en el centro historico de Cartagena. Si bien el cuarto que nos tocó no era muy luminoso ni moderno, estaba perfecto para dormir, el sommier y las almohadas son muy comodos. El desayuno es personalizado, rico y el personal tanto de la recepción como de la cocina excelente, muy amables.