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Hotel Casa Los Puntales – Avis

3.5 out of 5
Hotel Casa Los Puntales
Calle de Los Puntales, Carrera 9 #37-36, Ciudad Amurallada, San Diego, Cartagena, Bolivar

Avis

6,8
Note de 10 – Excellent, d’après 13 avis sur 46." "
Note de 8 – Bien, d’après 12 avis sur 46." "
Note de 6 – Acceptable, d’après 10 avis sur 46." "
Note de 4 – Médiocre, d’après 4 avis sur 46." "
Note de 2 – Terrible, d’après 7 avis sur 46." "

7,4/10

Propreté

7,6/10

Service et personnel

6,0/10

Commodités

6,4/10

État et installations de l’hébergement

6,8/10

Écoresponsabilité

Avis

2/10 – Terrible

Gustav

Points forts : Propreté
Points faibles : Service et personnel, commodités et état et installations de l’hébergement.
1. poor reservation system forcing me to move; inflexible staff 2. inadequate room assignment policy. I wanted a room upstairs, but there was apparently no availability. Early next moring I saw two open unused rooms 3. poor bathroom: shower works hardly 4. low cost facility with low standards. This could be made very nice with some investment 5. Second night at Casa Quero. Just a bit more expensive, but miles nicer
Séjour de 1 nuit en mai 2022

2/10 – Terrible

Paola

Voyage en groupe
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
El Gerente es la persona más incompetente y grosera con la que he tratado. Pésimo trato al huésped. Cero conocimiento del ramo hotelero y de servicio al cliente. No reserven aquí, una experiencia lamentable.
Séjour de 1 nuit en avril 2022
jolman a répondu le 7 mai 2022
hola nos place saludarte lamentamos la mala experiencia que tuviste en el hotel pero cabe raclacar que te comportaste de la forma mas grosera con todo el personal del hotel ingresaste varias chicas y aun asi no querias pagar el costo por ellas y esa fue tu molestia tratamos de hacerte entender y te fuiste sin pagar

6/10 – Acceptable

Maria Alice

Points forts : Propreté, service et personnel
Se fosse avaliar só os funcionários, seria nota 10
Os funcionários são muito prestativos e educados. O café da manhã é simples, mas muito gostoso. Atendimento nota 10. Mas as condições do hotel são um pouco precárias, a escada de acesso aos quartos é irregular. E tem mais escada pra chegar no café da manhã. O banheiro do quarto é muito pequeno. Mas a localização é otima
Séjour de 2 nuits en février 2022

8/10 – Bien

Lina

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great hotel for a night!
Séjour de 2 nuits en janvier 2022

10/10 – Excellent

Jean

Voyage de couple
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
Great location great balcony great staff great food I give them a great rating felt very safe and free to do anything with access to the whole walled city
Séjour de 3 nuits en septembre 2021

4/10 – Médiocre

LUKE

Séjour de 3 nuits en octobre 2021

2/10 – Terrible

Harry

Voyage de couple
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
To begin with they probably don’t have the Hotel enviame in front they use a different name and it’s not in the ad address it is located on the map so when I finally found a place it was close it was nobody in the lobby I called the number and the guy told me that they have oversold all the rooms and they don’t have any room available and I was not going to get my money back because he said that I was too late doing check-in. Something that it was not true because of the page Expedia it doesn’t say that you have to check in at any certain time also he said that this is not the first time he hast to send people away because this is Hotel with overbook the owner of the hotel did not wanna face the customers he sent somebody over what’s on information that it was not accurate regarding the reservations.Arrived at the hotel 11:30 PM and it was not all the hotels close to this one so I have to look for hotels in the middle of the night in a city that we don’t know any country that we don’t know any language that we don’t speak speak
Séjour de 1 nuit en septembre 2021
Jolman a répondu le 13 sept. 2021
Hola nos place saludarte efectivamente en la plataforma si dice hora de check in intentamos ayudarte a buscar otro alojamiento y no fuiste a la reserva que te realizamos en el otro hotel y creo que no es la manera de tratar y llegar a insultar a las personas siempre hay que tener respeto por los demás y más si no eres del país que está visitando

10/10 – Excellent

Jean

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great family environment. The staff are great. The breakfast was wonderful and fresh everyday
Séjour de 18 nuits en juillet 2021

8/10 – Bien

Mónica

Voyage d’affaires
Points forts : Service et personnel, état et installations de l’hébergement et confort de la chambre.
Engaño
La experiencia con el hotel buena, con la página mala porque ofertaron una tarifa que no era real, pague casi 20 mil pesos de más por noche. Quien me reembolsa ese dinero?? Eso se llama publicidad engañosa.
Séjour de 11 nuits en juin 2021

6/10 – Acceptable

Ezequiel, San José, Costa Rica

Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement
The room given the first day was really small, it was impossible to move around. Fortunately, the receptionist was able to upgrade my room. Breakfast was good, the service was fine overall.
Séjour de 5 nuits en janvier 2020

8/10 – Bien

Franklin

Points forts : Propreté, service et personnel et confort de la chambre.
Hotel Puntales in Old City
This hotel was amazing as far as accommodations and location for the price. However I had to check in almost 3 hours later as my room “wasn’t ready” due to some plumbing problem, which left my shower barely working. Extremely low water pressure. Other than that. The room was comfortable, staff very friendly!
Séjour de 4 nuits en janvier 2020

10/10 – Excellent

Voyageur vérifié

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Location, wonderful staff, rooms, charm, rooftop terrace.
Séjour de 2 nuits en janvier 2020

4/10 – Médiocre

Voyageur vérifié

Points forts : Propreté, service et personnel
Points faibles : Commodités
Two locked doors to go in and out. Must ring bell and wait for someone to let you in or out, day or night. Hotel policy is they will enter your room and turn your airconditioning off when you leave room. Very loud music near by. Must be totally out of soap or toilet paper before they issue more. Breakfast isnt much and your gonna wait. Always being nickled and dimed. But the staff is extreamly nice. The policy maker needs a reality check.
Séjour de 15 nuits en décembre 2019

6/10 – Acceptable

Martha

Séjour de 4 nuits en octobre 2019

10/10 – Excellent

Wanda, Volta redonda

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Dias coloridos!
Hotel bem localizado dentro da cidade amuralhada, equipe sempre pronta a dar informações , café da manhã com frutas, ovos mexidos e pão, manteiga e geleia. Ótimo custo beneficio. Os quartos ficam no andar de cima tendo que subir escadas e ainda há mais um lance de escadas para o café da manhã que é servido no terraço.O que para mim não representou problema, mas para pessoas com dificuldade de mobilidade a informação pode ser relevante.
Séjour de 1 nuit en août 2019
SERVICIO AL CLIENTE a répondu le 5 oct. 2019
Gracias por sus comentarios...los esperamos de nuevo.!!

8/10 – Bien

Daniel

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Friendly place in great location
The hotel is in a great location, a few minutes walk from all the sights. The rooms are quite spacious, not luxurious, but with character as they within one of the old buildings of Cartagena. Breakfast was a treat, with attentive staff, served on the roof terrace.
Séjour de 2 nuits en août 2019
SERVICIO AL CLIENTE a répondu le 3 oct. 2019
Thanks for your comments, we wait for you again .. !!

8/10 – Bien

Karen

Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en juillet 2019
Servicio al Cliente a répondu le 26 juill. 2019
Gracias por su valoración, la apreciamos mucho.

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel
Séjour de 3 nuits en juin 2019
Servicio al cliente a répondu le 26 juill. 2019
Gracias por su valoración, la apreciamos mucho.

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Recomendo
Localização fantástica! Café da manhã continental preparado na hora e delicioso. Recomendo!
Séjour de 6 nuits en mars 2019
RAFAEL a répondu le 31 mai 2019
Muito Obrigado, pelos seus comentarios..!!

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en mars 2019

10/10 – Excellent

Voyageur vérifié

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It was pleasant!! I do recommend it, for the prices is great! The recepcion staff very helpful and lovely.
Séjour de 2 nuits en février 2019

10/10 – Excellent

Stu

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Hotel is perfect, on the outskirt of the walled city, but still in the walled city. It is nice because it is not right in the middle where all the tourist traffic is at. Perfect walking distance to everything, literally everything. the hotel staff was very helpful with questions and anything i needed. I would stay here again.
Séjour de 4 nuits en janvier 2019
Los Puntales. a répondu le 7 févr. 2019
Thank you very much, for us it has been a pleasure to have her in our house, which is also her home!

2/10 – Terrible

Voyageur vérifié

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
I was Checked into a dirty, noisy room with no window, next to reception very noisy Asked to change - not possible - until I filled in my Expedia feedback when a new room was suddenly available Much better - bigger brighter, away from noise although with a huge cockroach The next day the room I had complained about that they had denied was dirty is now being completely redecorated !
Séjour de 3 nuits en septembre 2018

6/10 – Acceptable

ROSANA CRISTINA

Points forts : Propreté
Razoável
O hotel fica bem localizado e tem funcionários muito prestativos, também é limpo(apesar de estarem em obras na recepção)! Mas tem muitos pontos negativos como: -escadas e muitos ressaltos no piso, para ir ao café da manhã, no terraço, sobe uma escada em caracol.Entre quarto e banheiro também tem degrau. - O wi-fi tem sinal fraco em muitos momentos. - O quarto de frente é muito barulhento até madrugada, por ter uma casa noturna ao redor. - Café da manhã servido na mesa com: suco/ café, leite, chá ou achocolatado, fruta(mamão, banana e melancia no pratinho)e pode optar por omelete ou sanduíche de queijo e presunto ou torradas. - Alguns objetos que estavam na cestinha do banheiro, aparentemente cortesia, na verdade não o eram e estavam na listagem do frigobar (escova dentes, pasta dente, lenço descartável)O que era cortesia apenas sabonete e shampoo(2 em 1).
Séjour de 3 nuits en juillet 2018
Servicio al Cliente a répondu le 14 sept. 2018
Gracias por sus comentarios, solamente precisar que efectivamente las escaleras son las originales de la edificación y sabemos que no son lo mas cómodas, pero deseamos mantener lo Original. Cordial Saludo,

10/10 – Excellent

Maykol I

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 3 nuits en juin 2018

8/10 – Bien

Lauren

Points forts : Propreté, service et personnel et confort de la chambre.
Great value for your money
Great value for your money. Beds are comfortable and AC works great. The hotel is in close walking distance to several restaurants and shops within the walled city. Front desk staff was very friendly. I’d stay here again.
Séjour de 2 nuits en mai 2018

10/10 – Excellent

Monica

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.

10/10 – Excellent

Victor Isaac

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.

10/10 – Excellent

Maria Penha

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Excelente escolha.
Localização excelente. Café da manha bom. Funcionarios simpaticos e eficientes. Recomendo.

6/10 – Acceptable

Voyageur vérifié

Points forts : Service et personnel
Central to the old town, pwrfect location.
A great central spot and very quiet at night. Restaurants and lively nightlife very close, safe and easy to get around the town.
Séjour de 1 nuit en janvier 2018

10/10 – Excellent

Jacob

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Lovely room, staff, rooftop, and location!
Good A/C, Hot Water, big comfy bed in a cozy room with lots of character. Wifi could be better, but it wasn't "bad"
Séjour de 3 nuits en janvier 2018

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel et confort de la chambre.
Very convenient location in the Old City. Quiet street, yet easy walking everywhere. Very helpful reception staff. Simple, but good breakfast on roof terrace. Room safe needed to be replaced. Challenging for those with difficulties climbing stairs.
Séjour de 2 nuits en juillet 2017

8/10 – Bien

Lori

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Hotel staff very friendly. Room was nice, but there were ants coming in from flowers outside of window. There was a leak in bathroom sink and we were told to put a towel down. Other than that. Great visit.

4/10 – Médiocre

Carmen

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.

8/10 – Bien

eugenio

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.

6/10 – Acceptable

URIEL, Bogota

Points forts : Service et personnel, confort de la chambre
Tiene problemas con las reservas en número de usua
Cobraron adicional, cuando por la página se adquirió alojamiento para cuatro personas . La explicación no tiene justificación ni sustento.

6/10 – Acceptable

THOMAS

Points forts : Service et personnel

6/10 – Acceptable

Not Provided

Points forts : Service et personnel
Points faibles : État et installations de l’hébergement, confort de la chambre

8/10 – Bien

Isabel, Miami Fl

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Excellent Location - be aware of stairs
This hotel is located inside the old city, exactly where you want to be, near plazas, restaurants etc... I do recommend this hotel. However, be aware that there are stairs with high steps to go to the second floor where the rooms are and if you are not use to exercise, your calves will suffer a bit and there is a lot of walking in the city. THe service is great and the rooms are very clean.

6/10 – Acceptable

Voyageur vérifié

Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
jabon y champu
solo el primer dia había champú para una persona y los otros 5 días no cambiaron ni el jabón chico

8/10 – Bien

B, Belmont, CA

Points forts : Propreté, service et personnel
Good for a few nights
We stayed during the holiday season so rates were obviously higher than normal (everywhere was). For the regular price this hotel is a good value. The room we were in was run down a bit, but just wear and tear, chipped tiles etc. However it was very clean which is what I care about. Also the AC we had worked great, we had to turn it down and the room still stayed very cool. We were on the first floor right off the reception area, so there was some noise from that and the small bar across the street, but nothing that was that bothersome. Our made to order omelets were great and the breakfast service was very good. Location great inside the walled city and staff was helpful.

4/10 – Médiocre

Neil, Minneapolis

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
check your bill!
1. Tried to charge me extra money and argue the price I reserved was in USd. Using the current exchange rate, it was still way off. Had to argue for 45 minutes but finally they adjusted my bill. At least they did that. 2. When I arrived, the receptionist told me the internet was broken so they did not have my reservation. I am pretty sure he was high because he first told me they had no rooms but later said they actually do. So it took a very confusing 45 minutes to check in. 3. A/C was totally broken so we had to change rooms. Breakfast was delicious though! The cook was a sweet lady also :)

2/10 – Terrible

Flamingo218, New York

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Worst hotel experience ever
I booked this hotel online and arrived late at night to check in for 4 days after a long flight. They told me (it took at least 30 mins to communicate as nobody speaks english there) that their website had an error and they only have a room for me for 1 night after which they would put me in another hotel. I had booked it 10 days in advance so it would have been nice to be informed before I arrived! The double room they put me in was so tiny that I had no place to put my suitcase. No windows so it felt like a dungeon. A tiny closet that was so short that anything you hang would be wrinkled. The toilet and shower were practically conjoined. But the WORST part is that the room was FILTHY. There actually was an empty can of soda under the bed, dirty sheets and make-up stains on the pillows. I saw hair inside the bed. SO DISGUSTING! They said there's no other available room but I threw a fit and magically a room opened up. Stains there too and no hot water in the shower but nowhere else to go at 2 am. I couldn't run away faster the next day. The owner of the hotel was nasty too. Worst hotel experience ever. Don't be fooled by the photos. DON'T GO THERE!!!!

2/10 – Terrible

Elida, Buenos Aires

Points faibles : Service et personnel, confort de la chambre
Estafa
No hubo tal estancia ya que al llegar quisieron cobrarnos el 16% de IVA cosa que es SÓLO PARA LOS TURISTAS COLOMBIANOS, en ningún otro Hotel lo cobran. Hablamos con el Grenete/Dueño que se mostró inflexible e irascible. Lo que nos obligó a buscar otro Hotel. A favor es que cumplió su palabra de no cobrar la noche de penalización ya que la situación llegó a un punto donde ni nosotros ni él queríamos vernos ni un minuto más.

6/10 – Acceptable

Alejandra, Buenos Aires

Points forts : Service et personnel, confort de la chambre
Excelente ubicación
Lindo hotel ubicado en el centro historico de Cartagena. Si bien el cuarto que nos tocó no era muy luminoso ni moderno, estaba perfecto para dormir, el sommier y las almohadas son muy comodos. El desayuno es personalizado, rico y el personal tanto de la recepción como de la cocina excelente, muy amables.

2/10 – Terrible

Voyageur vérifié

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
No thanks
I would not stay here if you want to take a shower or flush the toilet.