It was a last minute booking for us. Overall it was quite a good find. The initial room we were given was right behind the reception, so we found that there was less privacy and the window opening was in the corridor and there was no daylight in the room, although the room itself was nice, so we paid extra to change the room upstairs. The room upstairs was really nice. We had goreme view right infront of our room. The viewpoint is literally less than 5 mins away, both for balloons and sunset. You can see balloons from the hotel and also the sunset. The reception staffs were friendly mainly the young guy who was on night shifts. Although he speaks less english, he tried his best to give good customer service. I would definitely be recommending this cave hotel.