Outdoor pool, open 7:00 AM to 7:00 PM, pool umbrellas, sun loungers
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Reviews of Garden Court Victoria Junction

4 out of 5
Garden Court Victoria Junction
Corner Somerset And Ebenezer Roads, Cape Town, Western Cape

Reviews

8.4

Very good

Rating 10 - Excellent. 192 out of 465 reviews" "
Rating 8 - Good. 185 out of 465 reviews" "
Rating 6 - Okay. 55 out of 465 reviews" "
Rating 4 - Poor. 15 out of 465 reviews" "
Rating 2 - Terrible. 18 out of 465 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Khangwelo

Liked: Staff & service, property conditions & facilities, room comfort
Subpar experience
We didnt receive the room we reserved, what made the matter worse is that the welcome letter in the room had a different name which suggested that another guest was given our room honesty for the amount paid this was unacceptable. the hotel did try and make it up to us the following day by changing the room but we left for the whole day to complete our itinerary for that day and when we returned they had checked in someone else. the hotel really needs to improve on this , they also need to consider that a welcome letter in the room creates a bond with the hotel or personalizes your stay with them and if i find a difference name ... everything else felt standard after this event.
Stayed 3 nights in Dec 2023
Response from Odile Isaacs on Jan 11, 2024
Dear Mr Khangwelo,Thank you for taking the time to rating us and leaving us a review.The team and I sincerely apologize for all the shortfall during your stay, This is definitely not our standard. We will certainly learn from our shortfall and will provide further training back to the teams to ensure that we avoid such circumstances from happening. Kind Regards Odile Isaacs

10/10 Excellent

Francisco, Accra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, great staff, location close to Waterfront area, convenient to stay if you are looking something in the tourist area
Stayed 15 nights in Dec 2023
Response from Robert on Dec 23, 2023
Dear FranciscoThank you for taking the time to leave us a review.The team and I are delighted that you found our hotel, location and the team great.We look forward to welcoming you back soon.Kind Regards,Robert PringleDeputy General Manager

10/10 Excellent

G J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent modern hotel. Large comfortable and clean room with an enormous bed and effective aircon. Excellent power availability - not affected by load shedding at all. Breakfast was excellent, plenty of tables, attentive staff and a wonderful egg station.
Stayed 3 nights in Nov 2023
Response from Garden Court Victoria Junction on Dec 10, 2023
Dear G JThank you for taking the time in sharing your experience with us. We are pleased to hear that you enjoyed your stay.We look forward to welcoming you backWarm regardsSimone HollenbachDuty Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Odile Isaacs on Dec 6, 2023
Dear Valued Guest,Thank you for the rating.Kind RegardsOdile

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff were knowledgeable and efficient when I arrived and checked out. The room was very clean and the area had great food options as well as a convenient supermarket. I wouldn't hesitate to stay there again.
Stayed 1 night in Dec 2023
Response from Garden Court Victoria Junction on Dec 10, 2023
Dear IanThank you for taking the time to provide us with your feedback on your recent stay.We are pleased to hear that you enjoyed your stay.We look forward to seeing you againWarm regardsSimone HollenbachDuty Manager

10/10 Excellent

Adonna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2023
Response from Robert on Dec 1, 2023
Dear AdonnaThank you for your score.Kind RegardsRobert PringleDeputy General Manager

8/10 Good

Johan

Stayed 1 night in Jun 2023
Response from Odile Isaacs on Jun 29, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Odile Isaacs on Jun 29, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 13 nights in Apr 2023
Response from Odile Isaacs on Jun 29, 2023
Dear Richard, Thank you for taking the time to leave your review.

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay!
Stayed 3 nights in Mar 2023
Response from Robert Pringle on Apr 7, 2023
Dear JonathanThank you for mentioning that you loved your stay with us.Kind RegardsRobert PringleDeputy General Manager

10/10 Excellent

Mahapela

Stayed 3 nights in Mar 2023
Response from Robert Pringle on Apr 7, 2023
Dear MahapelaThank you for rating your stay with us 10 out of 10.Kind RegardsRobert PringleDeputy General Manager

10/10 Excellent

MR

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and service excellent
Stayed 3 nights in Mar 2023
Response from Robert Pringle on Mar 16, 2023
Dear MRThank you for taking the time to leave us with your review.We are really happy that you found your stay with us excellent.We look forward to welcoming you back soon.Kind RegardsRobert PringleDeputy General Manager

8/10 Good

Desherick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2023
Response from Robert Pringle on Mar 16, 2023
Dear DesherickThank you for taking the time to leave us with your rating.Kind RegardsRobert PringleDeputy General Manager

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service
Design of property was great. (Bare brick walls combined with modern black and red features). The gym was more than adequate and the pool a BONUS. Modern furniture in excellent condition Great location for the V&A waterfront and the business district. Excellent value for money.
Stayed 5 nights in Feb 2023
Response from Robert Pringle on Feb 21, 2023
Dear DavidThank you for taking the time to leave us with your review.The team and I are delighted that you found our hotel great with the look and feel. The pool is due to undergo a refurbishment soon to improve the experience.We look forward to welcoming you back soon.Kind RegardsRobert PringleDeputy General Manager

10/10 Excellent

RAVINDREN

Stayed 1 night in Feb 2023
Response from Robert Pringle on Feb 21, 2023
Dear RavindrenThank you for taking the time to leave your rating with us.Kind RegardsRobert PringleDeputy General Manager

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was a good size and comfortable, my only problem was that the air con was very loud and I needed ear plugs to sleep when it was on at night. Staff were helpful and friendly and the breakfast was good with tasty coffee.
Stayed 3 nights in Jan 2023
Response from Robert Pringle on Feb 6, 2023
Dear JonathanThank you for taking the time to leave us with your review.The team and I are delighted that you found the room good size and comfortable. The maintenance team are working on replacing old air cons with new and if we can assist with repairing the maintenance manager will assist. Thank you for mention the staff were helpful and friendly the chef will be happy to know the breakfast was with tasty coffee.We look forward to welcoming you back soon.Kind RegardsRobert PringleDeputy General Manager

8/10 Good

Roderick

Stayed 8 nights in Dec 2022
Response from Robert Pringle on Jan 31, 2023
Dear RoderickThank you for taking the time to leave us with your rating.We look forward to welcome you back soon.Kind RegardsRobert Pringle Deputy General Manager

10/10 Excellent

Ulf

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will stay here again
Very nice hotel. No load shedding. Fantastic staff.
Stayed 6 nights in Jan 2023
Response from Garden Court Victoria Junction on Jan 21, 2023
Dear UlfWe are pleased that you enjoyed your stay with us. We look forward to welcoming you back to the hotel. Team Garden Court Victoria Junction

8/10 Good

Mariam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Dec 2022
Response from Robert Pringle on Jan 6, 2023
Dear MariamThank you for taking the time to leave your rating with us.Kind RegardsRobert PringleDeputy General Manager

10/10 Excellent

Faeeza

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Dec 2022
Response from Robert Pringle on Jan 6, 2023
Dear FaeezaThank you for taking the time to leave your rating with us.Kind RegardsRobert PringleDeputy General Manager

10/10 Excellent

terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to cruise terminal
Stayed 2 nights in Dec 2022
Response from Robert Pringle on Jan 6, 2023
Dear TerryThank you for taking the time to leave your rating with us.Kind RegardsRobert PringleDeputy General Manager

10/10 Excellent

YING HO TOMMY

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location
Stayed 1 night in Dec 2022
Response from Nabila Cassim on Dec 26, 2022
Thank you for your custom.My team and I wish you a Joyous Festive Season.Kind Regards Nabila CassimGeneral Manager

10/10 Excellent

Sue

Stayed 2 nights in Dec 2022
Response from Robert Pringle on Dec 17, 2022
Dear SueThank you for rating your stay with us.We look forward to welcoming you back soon.Kind RegardsRobert PringleDeputy General Manager

8/10 Good

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in and help from both Andrea and Ignatius very nice and professional. If you prefer less road noise ask for a room facing the back. Hotel is in good nick, just tap water is horribly chlorinated, get youtself a big water bottle from the Spar supermarket down the road. Coffees ordered at breakfast take a long time, but staff (Dorothy, etc) very nice. Not much choice for vegetarians at breakfast.
Stayed 4 nights in Nov 2022
Response from Robert Pringle on Dec 6, 2022
Dear ClaudiaThank you for taking the time to leave us with your review.We are delighted that Andrea and Ignatius were both very nice and professional upon check in. The Maintenace Manager will look into the water being horribly chlorinated. The breakfast offering on vegetarian options we will pass on to the chef to look at alternative dishes to offer.We look forward to welcoming you back soon.Kind RegardsRobert PringleDeputy General Manager

8/10 Good

Fungai

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and well maintained property. Staff are the friendliest you will ever meet. The food is a bit average though. The location is great for accessibility but not an area you can walk around at night.
Response from Garden Court Victoria Junction on Nov 29, 2022
Dear FungaiThank you for your feedback. We are pleased that you enjoyed your stay with us.We look forward to welcoming you back to our propertyWarm regardsTeam Garden Court Victoria Junction

8/10 Good

Oddbjørn

Stayed 2 nights in Nov 2022
Response from Robert Pringle on Dec 6, 2022
Dear OddbjornThank you for taking the time to rate your stay with us.We look forward to welcoming you back soon.Kind RegardsRobert PringleDeputy General Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2022
Response from Robert Pringle on Nov 25, 2022
Dear AnonymousThank you for taking the time to leave your rating.We look forward to welcoming you back soon.Kind RegardsRobert PringleDeputy General Manager

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Definite for Return Stays
Top location, great team, superb breakfast and highest quality service
Stayed 3 nights in Oct 2022
Response from Robert Pringle on Nov 2, 2022
Dear LukeThank you for taking the time to leave your review.We really appreciate the feedback on our superb breakfast and highest quality on service.Kind RegardsRobert PringleDeputy General Manager

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are beyond sweet and helpful. I was traveling alone and felt extremely safe. The security guards always assisted in anything that I needed and I loved the property. Clean and amazing experience. 10/10 would recommend
Stayed 4 nights in Oct 2022
Response from Robert Pringle on Oct 24, 2022
Dear AmandaThank you for taking the time to leave your review.The team and I are delighted that you enjoyed your stay with us. The staff are our strongest attribute and the comments go a long way, thank you for mentioning how clean our rooms are and the experience of your stay was 10/10.We look forward to welcoming you back soon.Kind RegardsRobert PringleDeputy General Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2022
Response from Garden Court Victoria Junction on Oct 22, 2022
Dear AnonymousThank you for taking the time to review our hotel. We are pleased that you enjoyed your stay with us.Team Garden Court Victoria Junction

4/10 Poor

Aadila

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Mediocre
Business trip , walking distance to where I needed to be . Fortunately, I was not spending much time in the room . Had to request a room with a bigger tv, initial room has a tiny tv. Shower is terrible , no pressure and water takes about 5 minutes to warm up. Requested an upgrade and despite not having full occupancy they wanted a ridiculous rate per night.. didn’t think the difference was warranted .Overall staff were friendly and helped if they could .
Stayed 2 nights in Sep 2022
Response from Robert Pringle on Sep 19, 2022
Dear AadilaThank you for taking the time to leave your review.The team and I really appreciate the feedback and is noted well. The maintenance team and Manager will be certain to look into the shower experience. Thank you for the feedback on staff we are happy that they were friendly and helpful.We look forward to welcoming you back in the future.Kind RegardsRobert PringleDeputy General Manager

10/10 Excellent

Bob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed everywhere. We would like easier access to hair dryers.
Stayed 1 night in Aug 2022
Response from Robert Pringle on Aug 10, 2022
Dear Bob Thank you for taking the time to leave your review and rating. We really appreciate the feedback, which allows us to improve, we will pass the comments on to Housekeeping and Maintenance to assist with making easier access to the hair dryers. We look forward to welcoming you back. Kind Regards Robert Pringle Deputy General Manager

10/10 Excellent

Veronica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2022
Response from Robert Pringle on Aug 2, 2022
Dear Veronica Thank you very much for the rating of 10, we really appreciate the score. Kind Regards Robert Pringle Deputy General Manager

10/10 Excellent

David

Liked: Property conditions & facilities
A great hotel with a warm welcome.
Excellent stay as always, hosted by Robert and his team. A perfect location for exploring Cape Town and you will be made to feel welcome and valued at all times. Highly recommended.
Stayed 3 nights in May 2022
Response from Robert Pringle on Jun 10, 2022
Dear David Thank you for taking the time to leave your review. We are thrilled that you enjoyed your stay with us and feel welcomed by the team. The team and I look forward to your return. Kind Regards Robert Pringle Deputy General Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff and hotel.
Outstanding service and hospitality. Nothing was too much trouble and you are made to feel like a valued guest. Highly recommended.
Stayed 1 night in May 2022
Response from Robert Pringle on Jun 21, 2022
Dear David Thank you for the review. We are thrilled that you enjoyed your stay, we look forward to welcoming you back. Kind Regards Robert Pringle Deputy General Manager

10/10 Excellent

David

Stayed 2 nights in May 2022
Response from Robert Pringle on May 21, 2022
Dear David Thank you for the review. We are thrilled you rated your stay 10 out of 10, thank you. Kind Regards Robert Pringle Deputy General Manager

10/10 Excellent

ian

Stayed 2 nights in Apr 2022
Response from Nabila Cassim on Apr 12, 2022
Dear Ian, Thank you for your custom and for your fantastic score. My team and I look forward to welcoming you back to our hotel soon. Kind Regards Nabila Cassim GENERAL MANAGER

8/10 Good

DEREK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022
Response from Robert Pringle on May 21, 2022
Dear Derek Thank you for your review. We are thrilled with the score 8 out of 10. Kind Regards Robert Pringle Deputy General Manager

8/10 Good

Malcolm

Business traveller
Liked: Cleanliness, staff & service, room comfort
Meh
The team was very helpful, but the rooms are really tired. Felt like everything has been stripped down to the bare minimum - not even a bottle of water in the room.
Stayed 1 night in Mar 2022
Response from NABILA CASSIM on Apr 12, 2022
Dear Malcolm, Greetings and I trust you are well. Thank you for your custom and for your feedback. Your commentary regarding the rooms are well noted - Thank you for advising. We look forward to welcoming you back soon. Kind Regards Nabila Cassim GENERAL MANAGER

8/10 Good

Moses

Stayed 1 night in Mar 2022
Response from Nabila on Mar 15, 2022
Thank you for your custom and for staying with us. My team and I look forward to welcoming you back soon. Kind Regards Nabila Cassim General Manager

10/10 Excellent

natalie

Stayed 3 nights in Apr 2021

10/10 Excellent

Keagan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Place. Value for money. Always my hotel of choice in Cape Town
Stayed 1 night in Mar 2021

10/10 Excellent

Johan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021

2/10 Terrible

Shadicka

Worst ever booking experience
The worst booking I have ever made on hotels.com. What was portrayed on hotels.com as the room was a complete misrepresentstion of what the hotel room I booked actually looked like. I ended up sitting 4 hours, going back and forth with hotels.com agents and could not get the issue resolved. I ended up having to pay an additional R1500 for an upgrade to get a better room. A room that was in the first place portrayed as the room I was booking. If hotels.com had shown the corrwct room pictures, i would jever have booked that room int he first place. This was honestly the worst experience I have had and I have to say that the agents were not exactly the most helpful. The onoy reason I am still booking on hotels.com is because i have reaed nights i want to finish using. After that I would prefer booking on a website that actually has correct info. And also for the record this is not the first time Inhave had issues like this with the website
Stayed 2 nights in Jan 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Dec 2020

10/10 Excellent

Dyllin

Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2020

10/10 Excellent

Johan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Nasheema Stemmet on Nov 11, 2020
Thank you for your valued feedback. We appreciate the feedback.

8/10 Good

Simon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020
Response from Nasheema Stemmet on Aug 12, 2020
Dear Mr Simon. Thank you for choosing Protea Hotel by Marriott Victoria Junction as your home away from home. We are delighted that you enjoyed your stay with us and look forward to welcome you back in the future. Kind Regards Reservations Team