Exterior

Reviews of DoubleTree by Hilton Cape Town - Upper Eastside

4 out of 5
DoubleTree by Hilton Cape Town - Upper Eastside
31 Brickfield Road, Woodstock, Cape Town, Western Cape

Reviews

8.6

Excellent

Rating 10 - Excellent. 169 out of 359 reviews" "
Rating 8 - Good. 144 out of 359 reviews" "
Rating 6 - Okay. 27 out of 359 reviews" "
Rating 4 - Poor. 12 out of 359 reviews" "
Rating 2 - Terrible. 7 out of 359 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Lambert

Liked: Cleanliness, staff & service, property conditions & facilities
I like the location and the convinience.
Stayed 5 nights in Mar 2024
Response from Werner Jordaan, Rooms Division Manager on Mar 16, 2024
Dear Lambert, many thanks for taking time to review your most recent stay.

2/10 Terrible

Martia

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel is very dirty and old. The room felt like a jail cell or hospital room. Luckily I was only there for one night. It was so bad, my partner and I didn’t even use the shower or anything. We left as soon as we woke up.
Stayed 1 night in Mar 2024
Response from Werner Jordaan, Rooms Division Manager on Mar 14, 2024
Dear Martia, this is an unfortunate review to read and we are sorry that you left disappointed. Our standard rooms average 26sq.meters in size, with the room you received being slightly over that average. Our Deluxe rooms offer more space and luxury at an average of 35 sq.meters.

8/10 Good

Lugard, West Orange

Stayed 2 nights in Feb 2024
Response from Werner Jordaan, Rooms Division Manager on Mar 14, 2024
Dear Lugard, thank you for your high scoring review of your most recent stay. We hope to welcome you back soon.

8/10 Good

SYLVIA

Travelled with partner
Liked: Amenities
Great property but nothing to do around that area. We were advised on multiple occasions by Taxi /Uber drivers not to walk around that area because it VERY unsafe
Stayed 5 nights in Feb 2024
Response from Werner Jordaan, Rooms Division Manager on Feb 22, 2024
Dear Sylvia, thank you for the feedback related to your most recent stay. It's unfortunate that the taxi driver's views of the area were taken into consideration. The area is as safe as any other Cape Town suburb. We recommend caution after hours, which is unfortunately a realistic view of safety in South Africa.

10/10 Excellent

Cathleen

Stayed 2 nights in Feb 2024
Response from Ashiqah Isaacs on Mar 26, 2024
Dear Cathleen, thank you for the high scoring. We appreciate your feedbackRegards

4/10 Poor

jane

Disliked: Cleanliness, staff & service, property conditions & facilities
The night staff, mostly manager very rude and unhelpful. I would never stay there again.
Stayed 3 nights in Feb 2024
Response from Werner Jordaan, Rooms Division Manager on Feb 21, 2024
Dear Jane, we are terribly sorry to hear about your experience, our staff generally score very high when we received reviews, please accept our sincerest apology for the experience.

8/10 Good

Prince Ables

Liked: Cleanliness, staff & service, amenities
I would highly recommend for people staying in Cape Town. This Hotel exceeded expectation, as well as convenient to travel around Cape Town.
Stayed 6 nights in Dec 2023
Response from Werner Jordaan, Rooms Division Manager on Feb 5, 2024
Good Afternoon Prince Ables, thank you for your high scoring review and positive feedback. We hope to welcome you back soon

10/10 Excellent

Setota

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Werner Jordaan, Rooms Division Manager on Feb 5, 2024
Dear Setota, thank you for your high scoring review. We hope to welcome you back soon.

6/10 Okay

Steven

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Restaurant was excellent. Staff very courteous. Basics such as shampoo, soap, and towels were not replenished. Multiple lights were burnt out
Stayed 3 nights in Dec 2023
Response from Werner Jordaan, Rooms Division Manager on Feb 5, 2024
Dear Steven, thank you for your honest review. We appreciate your kind words towards our team. We are equally sorry about the poor replenishing of amenities. Your feedback will be used to improve this service. Regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from Werner Jordaan, Rooms Division Manager on Feb 5, 2024
Dear Anonymous, hank you for your high scoring review. We hope to welcome you back soon.

8/10 Good

Rory

Business traveller
Stayed 1 night in Dec 2023
Response from Werner Jordaan, Rooms Division Manager on Feb 5, 2024
Dear Rory, thank you for your review. We hope to welcome you back soon.

8/10 Good

Margot

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

8/10 Good

Ramon

Liked: Cleanliness, staff & service
Good staff, good breakfast, not a good location
Stayed 6 nights in Nov 2023
Response from Werner Jordaan, Rooms Division Manager on Nov 30, 2023
Dear Ramon, thank you for your feedback. Thank you for the kind words towards the team. We are sorry to hear that you did not find our location to you liking, although some prefer to be away from the CBD and yet, close enough to access the many tourist destinations.

4/10 Poor

Neevar

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor unsafe area. Hotel not bad for price
Stayed 3 nights in Nov 2023
Response from Werner Jordaan, Rooms Division Manager on Nov 24, 2023
Dear Neevar, thank you for review. We are sad to see the low score based on your perception of the area. You may find that the many industrial buildings in the area are converted commercial & residential spaces lending to a very unique neighborhood. Regards

10/10 Excellent

Tanisha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was extremely happy with this hotel. The room was excellent, the food was great and the Service was awesome. Please book all your tours with Mr.Abrahams, he made my stay a whole lot easier, he's the life off this hotel and I will definitely go back here because off him. Maliq was very helpful and Anieka in housekeeping was awesome. This is my new found family at Double Tree Cape Town.
Stayed 6 nights in Nov 2023
Response from Werner Jordaan, Rooms Division Manager on Nov 24, 2023
Dear Tanisha, thank you for your high scoring review and kind words towards the team. We'll be sure to share your feedback with the team members mentioned, they'll be pleased to see their efforts are noted. We hope to welcome you back soon

10/10 Excellent

Tanisha

Stayed 6 nights in Nov 2023
Response from Werner Jordaan, Rooms Division Manager on Feb 5, 2024
Dear Tanisha thank you for your review. We hope to welcome you back soon. Regards

8/10 Good

Samuel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful facilities, room service wasn't the greatest, but other than that was excellent.
Stayed 7 nights in Nov 2023
Response from Werner Jordaan, Rooms Division Manager on Nov 10, 2023
Dear Samuel, thank you for taking time to review your most recent stay at our property. We appreciate your honesty, allowing us to attend to the areas you've highlighted. We hope to welcome you back soon.

8/10 Good

Emmanuel

Stayed 2 nights in Aug 2023
Response from Werner Jordaan, Rooms Division Manager on Sep 27, 2023
Dear Ammanuel, thank you for taking time to review your most recent stay at our hotel.

10/10 Excellent

Elmarie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip with an International supplier to SA and well received
Stayed 2 nights in Aug 2023
Response from Werner Jordaan, Rooms Division Manager on Aug 28, 2023
Dear Elmarie, thank you for your high scoring review reflecting your most recent stay. We hope to welcome you back soon.

10/10 Excellent

Elmarie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip with International customer well received
Stayed 1 night in Aug 2023
Response from Werner Jordaan, Rooms Division Manager on Aug 28, 2023
Dear Elmarie, we appreciate the time taken to review your most recent stay at our property.

10/10 Excellent

Lee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible suites !
The suites are huge and absolutely stunning
Stayed 1 night in Jul 2023
Response from Werner Jordaan, Rooms Division Manager on Jul 29, 2023
Dear Lee, thank you for high scoring review. We are very pleased to find that you enjoyed the space and luxury our loft suites offer. Regards

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet
Stayed 4 nights in Jul 2023
Response from Werner Jordaan, Rooms Division Manager on Jul 29, 2023
Dear William, thank you for taking time to review your most recent stay with us. We hope to welcome you back soon.

8/10 Good

Talc

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 2 nights in Jul 2023
Response from Ashiqah Isaacs, Front Office Manager on Aug 3, 2023
Dear Talc, thank you for taking time to review your most recent stay with us. We hope to welcome you back soon.

8/10 Good

Danielle

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
A pretty good experience overall
My experience was good overall. Most of the staff was helpful and polite. I did notice however that they treat the white Americans a bit better than Black Americans (friendlier, chattier, engaging), not sure why. The location was definitely more urban, but I felt safe. Grocery store, gas station, a few restaurants, and the highway were all in close proximity. The room was extremely spacious and clean. If I return to Cape Town, this is where I'll likely stay.
Stayed 7 nights in Jan 2023
Response from Ashiqah Isaacs, Front Office Manager on Jun 27, 2023
Dear Danielle, Thanks for staying with us. We appreciate your feedback! We will be addressing your concern - Regards

10/10 Excellent

Carine

Stayed 1 night in Jun 2023
Response from Werner Jordaan, Rooms Division Manager on Jun 20, 2023
Dear Carine, thank you for taking time to review your most recent stay with us and providing a high score reflecting level of service received. We hope to welcome you bank soon.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff Convenient location
Stayed 1 night in May 2023
Response from Werner Jordaan, Rooms Division Manager on May 20, 2023
Dear Maria, thank you for your kind words towards our team and the high score given that reflects your experience.

4/10 Poor

Spectrum Brands uk

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
I have been staying at this hotel for over 10 years; this was my first post covid visit; I noted a general demise in the overall aesthetic and standard of appearance; the hotel looks and feels tired and old; furnishings; carpets; walls peeling/dirty paint etc; felt like a hotel in decline and therefore I reflected that in my rating
Stayed 2 nights in May 2023
Response from Werner Jordaan, Rooms Division Manager on May 20, 2023
Thank you Spectrum Brands for your review. We are sorry to hear about your experience and appreciate your feedback. We are pleased to share that we are starting refurbishments soon after the pandemic negatively impacted the hospitality sector.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the area in the urban look and feel of the neighborhood. Everything was great, but I wish that the fitness facility was bigger and cleaner.
Stayed 3 nights in May 2023
Response from Werner Jordaan, Rooms Division Manager on May 20, 2023
Dear Maria, we are pleased to find that you enjoyed your most recent stay with us. Your feedback related to the gym is noticed and wish to share that we are already working on plans to move the gym facility to a larger space in the near future.

8/10 Good

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Good place. Restaurant is a bit over priced but the food is good.
Stayed 7 nights in Apr 2023
Response from Werner Jordaan, Rooms Division Manager on May 10, 2023
Dear Gregory, thank you for your review.

10/10 Excellent

Darsel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay here was everything!!! Omg the staff and food there were beyond amazing! The rooms are neat and very clean. I cannot wait to return! Thank you all so so much for everything!!!
Stayed 2 nights in Apr 2023
Response from Werner Jordaan, Rooms Division Manager on Apr 25, 2023
Dear Darsel, thank you for your kind words and taking time to review your stay. We hope to welcome you back soon.

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and a beautiful establishment.
Stayed 5 nights in Apr 2023
Response from Werner Jordaan, Rooms Division Manager on Apr 25, 2023
Dear Kelly, thank you for your kind words. We hope to see you soon. Regards

8/10 Good

Louise

Stayed 1 night in Apr 2023
Response from Werner Jordaan, Rooms Division Manager on Apr 25, 2023
Dear Louise, Thank you for taking time to score and review your most recent stay. Regards

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
One frustrating problem but overall was good.
We stayed over the long weekend for 3 nights recently. We last minute booked one of the suits on 5th floor. We enjoyed our stay and the price per night is quite reasonable. The room is very big. There is plenty of unsecured underground parking to park your car but you’d need to pay an extra R60 per night as that isn’t included in your room fees. The room is clean and everything is functional. The location is fine, it was a 10-15 minute drive from everywhere we wanted to go. We had a car so we were fine with the location. The only downfall I’d say is that the cleaning lady comes ringing your doorbell then banging on your door every single day at 8.30am then proceeds to open your door when you fail to answer immediately asking to clean your room, which I don’t understand. I’ve never been to a hotel where they ask to clean your room that early in the morning. This is highly frustrating because you’re on holiday and you want to sleep in. On our second morning there she came knocking and opening the door twice and second time at around 10am. On our last day there (check out day), she came knocking and opening again at 8.30am. Not sure how this hotel functions but normally no one bothers you until check out time which was 11am. Management really needs to look into this issue and allow your guests to sleep in.
Stayed 3 nights in Apr 2023
Response from Werner Jordaan, Rooms Division Manager on Apr 25, 2023
Thank you for taking time to review your stay and providing so much detail. With the information provided we will investigate and address the concern internally. Our Housekeeping should not disturb our guests so early and for this we are very sorry.

10/10 Excellent

yannick

Liked: Cleanliness, staff & service, amenities
Stayed 6 nights in Mar 2023
Response from Werner Jordaan, Rooms Division Manager on Apr 25, 2023
Dear Yannick, thank you for taking time to review your stay. Regards

10/10 Excellent

Giselle

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great quiet space, should probably consider few suites for long term rentals
Stayed 9 nights in Mar 2023
Response from Werner Jordaan, Rooms Division Manager on Mar 31, 2023
Dear Giselle, thank you for your review of our property and your most recent stay. We appreciate the time you've taken to do so.

10/10 Excellent

Fiona

Stayed 3 nights in Mar 2023
Response from Werner Jordaan, Rooms Division Manager on Mar 27, 2023
Dear Fiona, thank you for your positive and high scoring review of your stay and our property.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Werner Jordaan, Rooms Division Manager on Mar 22, 2023
Thank you for providing us with a score for your most recent stay. Regards

10/10 Excellent

colin

Stayed 2 nights in Feb 2023
Response from Werner Jordaan, Rooms Division Manager on Mar 5, 2023
Dear Colin, thank you for your high scoring review of your most recent stay at our hotel. We hope to welcome you back soon.

4/10 Poor

Mary

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Important to let the guests know about load shedding and how it would affect the residents. Showering in the dark is unacceptable.
Stayed 1 night in Feb 2023
Response from Werner Jordaan, Rooms Division Manager on Feb 21, 2023
Dear Mary, unfortunately loadshedding affects all South Africans. You may find that there is a printed schedule for loadshedding at Reception for all. 4 Back-up lights are provided per room to ensure you do not have to remain in the dark. These lights are 2 bedside lamps, main bedroom light and the bathroom light. Our 2nd generator covering the entire hotel will be finished with installation in the last week of February 2023.

4/10 Poor

Albert

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Go somewhere else
* With rolling electricity outages on daily basis, not all rooms were on emergency power: Air conditioners do not work then and windows do not open. This creates a little sauna. Hotel was not upfront with these challenges upon booking. * Hotel is situated in secluded area away from shops, restaurants and attractions. Area appeared unsafe. * Poor maintenance: We rented two rooms both had broken toilet seats, curtain had holes and basin was blocked, poor water pressure. * Staff excellent. * Breakfast mundane.
Stayed 5 nights in Jan 2023
Response from Werner Jordaan, Rooms Division Manager on Feb 1, 2023
Dear Albert, we are sorry to find that you did not enjoy your stay and that you were left disappointed. There's no excuse for the faults you've found in your room and wish to assure you that your review will help us rectify the matter, thank you. Regrettably the ongoing and extended loadshedding, that can stretch up to 4 hours at a time, created unexpected challenges with our a/c system. We've invested in an additional generator, due for installation in February 2023, that will serve all outlets. The area in which we find ourselves is one of Cape Town's fastest growing and sought after neighbourhoods. With over 50 individual items to choose from during breakfast, we've found our spread and offering to be substantial when matched with our competitors.

8/10 Good

Morne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Werner Jordaan, Rooms Division Manager on Jan 11, 2023
Dear Morne, thank you for taking time to review our property. We hope to welcome you back soon. Regards

4/10 Poor

Eric

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The staff at the property was beyond friendly and helpful
Response from Werner Jordaan, Rooms Division Manager on Dec 24, 2022
Dear Eric, thank you for your kind words towards the team. We hoped it would've reflected in the score provided. Wishing you and yours a wonderful festive season.

8/10 Good

Stewart

Business traveller
Liked: Cleanliness, property conditions & facilities
I arrived on time to watch the French debut in the World cup - but the decoder was inoperative following Load shedding - very dissapointed !
Stayed 1 night in Nov 2022
Response from Werner Jordaan, Rooms Division Manager on Nov 30, 2022
Dear Stewart, sorry that you were left disappointed by the lack of football coverage. Our DSTV(satellite tv) subscriptions does unfortuaently not cover all available channels and regret to share that no changes will applied to our channel offerings soon. Regards

10/10 Excellent

Avery

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great location. I was able to contact the hotel for a airport transfer and there is a travel assistance to assist with tours. Beware this association is not with the hotel. Thee is a hotel shuttle to the waterfront, be sure to use it. Overall, great experience!!! 4.5 stars. I did not give 5 as no one is perfect.
Stayed 2 nights in Nov 2022
Response from Werner Jordaan, Rooms Division Manager on Nov 25, 2022
Dear Avery, thank you for your positive review. We appreciate the time you've taken to do so. Wishing you a wonderful festive season ahead. Regards

8/10 Good

MIchelle

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The surrounding area is becoming more run down since I was here 5 years or so ago.
Stayed 1 night in Sep 2022
Response from Werner Jordaan, Rooms Division Manager on Oct 11, 2022
Good Afternoon Michelle. thank you for your review. We are sad to find that you did not appreciate the area. We've seen many positive changes in the immediate surroundings with many new businesses opening and buildings renovated. Regards

10/10 Excellent

Saurabh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
V good stay. Location is nice and breakfast is really v good. We are pure vegetarian and still had decent options for breakfast here. Overall I liked the stay.
Stayed 3 nights in Apr 2022
Response from Werner Jordaan, Rooms Division Manager on May 17, 2022
Dear Saurabh, thank you for your high scoring review and kind words. We are very pleased to find that we met your dietary requirements and that our location suited your needs. We hope to welcome you back soon.

8/10 Good

Sajjad

Stayed 1 night in May 2022
Response from Werner Jordaan, Rooms Division Manager on May 17, 2022
Good Day Sajjad, thank you for taking time to review our property. We to welcome you back soon. Wishing you and yours good health.

8/10 Good

arnold

Liked: Staff & service, property conditions & facilities
o
Stayed 2 nights in Apr 2022
Response from Werner Jordaan, Rooms Division Manager on May 6, 2022
Dear Arnold, thank you for your review. We appreciate the time you've taken to do so. Wishing you and yours good health. Regards

8/10 Good

arnold

Liked: Cleanliness, staff & service, property conditions & facilities
I wanted to stay around that location which has always been considered edgy and rundown. But there's a lot of new development and interesting ventures and it worked well for me. The hotel us also a quirky muxed use lication but tge service was good and friendly
Stayed 1 night in May 2022
Response from Werner Jordaan, Rooms Division Manager on May 4, 2022
Dear Arnold, thank you for your high scoring review and kind words. We appreciate the time taken to do so. Wishing you and yours the best of health. Regards

10/10 Excellent

Rishla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rishla Somayee
Amazing
Stayed 7 nights in Mar 2022
Response from Werner Jordaan, Rooms Division Manager on Apr 7, 2022
Good day Rishla, thank you for your high scoring review of our property. We hope to welcome you back soon.