Interior entrance
Check availability

Reviews of The Ritz Cape Town

4 out of 5
The Ritz Cape Town
Cnr. Main & Camberwell Roads, Sea Point, Cape Town, Western Cape

Reviews

6.8
Rating 10 - Excellent. 66 out of 313 reviews" "
Rating 8 - Good. 89 out of 313 reviews" "
Rating 6 - Okay. 88 out of 313 reviews" "
Rating 4 - Poor. 32 out of 313 reviews" "
Rating 2 - Terrible. 38 out of 313 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

5.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Cheryl, Malawi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous!
We stayed at the newly revamped hotel for two weeks and loved our stay. After an initial problem with our room, we were instantly upgraded to a large room with a breathtaking view of Lion's Head and the sea. The staff at The Ritz are simply wonderful! They are all friendly and helpful, always greeting us with a smile. The breakfast buffet was good, with eggs made to order and a good selection of other items. The hotel is one block from the Promenade where we enjoyed walking. There is a large choice of restaurants within walking distance and the area is safe. We did not take advantage of the revolving restaurant, but the views from up there were stunning! We would definitely stay at The Ritz again!
Stayed 14 nights in Mar 2018
Response from Eugene on Apr 10, 2018
Dear Cheryl We are glad that the room upgrade contributed to a memorable stay. The team will certainly be happy to hear that you have enjoyed your stay and we are ready to welcome you back very soon. Kind regards

2/10 Terrible

Lisa, San Francisco, CA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT STAY HERE, THEFT!!
Went to dinner, returned to room and realized I need to buy water because there was none stocked in my room. Made the misteak of leaving my purse under the TV for 15 minutes while I went downstairs. During that time someone entered my room to drop off a “complimentary” dessert tray. Cute right? Wrong! Discovered several hundred US dollars went missing! Immediately reported it to manager on duty, he could have cared less and told me he couldn’t go around accusing people and that he would alert the morning manager. Upon check out the next morning nobody knew of the situation and there was no follow up even a month after! Why are they entering rooms late at night and doing nothing about stolen money? This place is weird and shady. Lesson learned don’t drop your guard for even a second. STAY FAR AWAY FROM THE RITZ...
Stayed 1 night in Feb 2018

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Newly renovated Ritz misses the mark
No hairdryer, no robes, no slippers, hard pillows with no pillow choices, extractor not functioning in the bathroom, small bottled water only for 1 provided and 45 minutes to get room service to rectify after phoning multiple times made our stay very disappointing for a hotel that has been newly renovated, but has missed the mark. Fine details to the renovation like leaving the old brown covering inside the lift doors, badly covered passage walls / finishes and unfinished areas on the restaurant level makes one feel that the decoration upgrade was done as cheaply as possible. The staff in the restaurant were friendly and did ask how was our stay, but more needs to be done to tell guests that you can order a cooked breakfast, as the food variety on display was minimal. Pity, because the past reviews online has been shocking, but we though that things would have dramatically changed due to a "complete renovation". A lot more work and attention to detail needed. Nice pool area though.
Stayed 1 night in Mar 2018
Response from The Ritz hotel on Apr 3, 2018
We are sorry to hear you did not enjoy your stay with us. Thanks for your detailed feedback, which has been passed to each team responsible. We try our best to satisfy all our guests and have improved some of these issues already. Having said that, we appreciate the constructive feedback so we can keep improving. Best regards, THE RITZ

10/10 Excellent

Berkis, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Staff
Sadick is an outstanding concierge. he was very attentive to all our needs and went above and beyond to make sure all needs were met. He greeted us every morning with a warm and inviting greeting. The Restaurant and Bar staff was awesome, the Manager was informed that I was lactose intolerant, he immediately walked to the local store and bought soy milk that would last my entire stay. The staff at the revolving restaurant were excellent, specially our waitress. South Africa was on our bucket list, however, our experience, because of the staff, has turned it into a place we will visit again.
Stayed 5 nights in Feb 2018
Response from The Ritz hotel on Apr 3, 2018
Thank you Berkis, that is amazing feedback. Our staff are focused on delighted guests, and they will be thrilled to hear they made your stay memorable. Glad to hear you enjoyed top of The Ritz as well. We look forward to having you back anytime! Regards.

2/10 Terrible

Monti, Cairo

Disliked: Cleanliness, staff & service, room comfort
Money stolen from my room
Safety box was not functional upon my arrival. My mistake, I left my money inside my luggage. Unfortunately housekeeping stole money out of my bags. The next day I informed Reception and asked them NOT to let anyone into my room. However when I came back at night the room was cleaned and housekeeping has been there again despite my earlier note. Stay there at your own risk.
Stayed 3 nights in Feb 2018

6/10 Okay

Jan, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel good location friendly helpful staff
Only there for one day & night, Inside building works where noisy. Safe in room you could just pick up and walk out with it. Unfortunate couldn’t use pool due to drought & rain
Stayed 1 night in Feb 2018
Response from Eugene on Apr 10, 2018
Dear Jan I am glad that you found the location and the staff to be to your satisfaction. After your comment, all the safes in our rooms have been bolted and cannot be moved. The water situation in Cape Town is worrisome and we are glad that you heeded our call to save water. We certainly hope that you will stay with us in the near future as well.

4/10 Poor

Christopher

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Response from Eugene on Apr 10, 2018
Dear Christopher Your review is blank but thank you for staying with us and we look forward to welcoming you back very soon.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They really don't care about the customer.
First the hotel is close under construction and nobody contacted me telling me that, so I arrived from the airport and they were not receiving customers. They sent me to a far away "hotel" really bad taking advantage because I'm sure they paid very little for that place Where I was ROBBED while I was out! If Ritz really care about their customers they would contact you first or they would put you in a better/safe place NOT in a chipper place so they could have more profit on top!

10/10 Excellent

Michael & Sonia, Bournemouth, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best room in town.
From our arrival, through to our departure, we had a positive experience. No complaints. Our room on the 19th floor gave us wonderful views. The dual aspect room meant that we could see sunrise and sunset. Our double room had recently been renovated, and was very acceptable. Some floors were still being renovated, and two of the four lifts were reserved for contractors. This was very well managed and we did not experience any inconvenience.
Response from Eugene on Jun 9, 2018
Thank you for the review. I am glad that you enjoyed your stay with us. The hotel is now completely renovated so we are excited to have you stay with us again.

8/10 Good

S A, Pretoria

Liked: Cleanliness, staff & service, room comfort
My stay in the Ritz
Excellent service with wonderful friendly staff. Although the towels were old it was crisp and clean. I would love to have a comfortable chair in the room where you can sit especially if you stay for longer than a week.
Response from Eugene on Jun 9, 2018
Thank you for taking the time to send us your review. Kind regards

10/10 Excellent

kashiefa, cape town

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
awesome/amazing
It was a great stay I have stayed at many places and the Ritz is top of my list I saw reviews of the place and I might add its so not true the staff the atmosphere the food everything was absolutely amazing.
Response from Eugene on Jun 9, 2018
Thank you for taking the time to write the review.

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities
Response from Eugene on Jun 9, 2018
The review is blank.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Great staff
The Hotel is old,but the staff that works there are great!They are super friendly and helpful!
Response from Eugene on Jun 9, 2018
Thank you for taking the time to write the review

6/10 Okay

C

Disliked: Cleanliness, room comfort
The first day the room was not good at it was damp the carpet was smelling and its was so small for 4 adults also their cupboards was full od dust we complained and they moved us to another room its better than that nice view but the problem we had is when we woked up on Monday Morning and the water was cold.Also their room has no twin plugs we had to go and buy for ourselves to able to charge our phones
Response from Eugene on Jun 9, 2018
We are sorry that you didn't enjoy your stay at The Ritz. The hotel is now newly renovated and re-opened in December 2017. We look forward to welcoming you back

6/10 Okay

Vuyiseka, Pretoria

Liked: Staff & service
Rejuvenating
We enjoyed our stay and had lots of fun together. Though the rooms weren't really up to our standards, the staff were amazing.
Response from Eugene on Jun 9, 2018
Thank you for taking the time to write a review. our rooms are now renovated so you should visit again so that we can showcase it to you.

2/10 Terrible

Frank

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Eugene on Jul 26, 2018
Hi there. This review appears to be blank.

2/10 Terrible

Aditi, Qatar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Try avoiding it ...
Hotel is under renovation... So lifts take a lot of time. Our toilet flush was broken....took multiple plumber visits but couldn't get sorted properly. Tried room service ( for a bottle of water) once and it never arrived..... On calling again, I was told that he water wasn't sent because they realized nobody had informed me about the 'tray charge' of 50 rands per room service! I guess they just assumed that I wouldn't want to pay that charge, and hence rejected the order, without bothering to inform me!!! Ha ha
Response from Eugene on Jun 9, 2018
The hotel is now completely renovated and reopened in December 2017.

2/10 Terrible

Lebona

Disliked: Cleanliness, property conditions & facilities, room comfort
Response from Eugene on Jun 9, 2018
The review is blank

10/10 Excellent

Edward, Spokane, WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great last minute option!
Front desk agent was friendly, helpful and accommodating. They were helpful in arranging transportation to the airport. Vehicle was nice and the driver did a great job getting us to the airport on time.
Response from Eugene on Jun 12, 2018
Dear Sir/Madam Thank you for your positive feedback. We are glad you enjoyed your stay with us.

6/10 Okay

Verified traveller

Response from Eugene on Jun 12, 2018
This review appears to be blank

10/10 Excellent

annemarie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Eugene on Jun 12, 2018
This review appears to be blank

6/10 Okay

Gawie, Kraaifontein

Disliked: Property conditions & facilities
No Aircon
No Aircon! Not working..
Response from Eugene on Jun 12, 2018
Dear Sir/Madam We are sorry to hear this was your experience. I am happy to let you know that the hotel has been completely renovated and reopened in December 2017

2/10 Terrible

Lee, Umhlanga

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We get to the hotel and I wait 15mintutes for them to try and find my booking. Even though I had told them 2 hours before that I was coming. The concierge hands is our room keys and says that your stay includes a free breakfast taking place from 7-10am the next day. We go up to our room, which needs to be revamped. None of the lights were plugged in, there are no two prong plug fittings. The Aircon doesn't work, the bathrooms are disgusting. Old toilet roles were on the window sill, the floor hadn't been swept properly. Seemed like the worst hotel choice. Pictures on the internet are such a con! We survived the night and went for our breakfast.. Only to find out at check in that I must now pay R330 for the breakfast which I was told was free, and then pay another R50 for my parking which was also stated "free" when I booked the hotel. Definitely won't recommend it.
Response from Eugene on Jun 12, 2018
Dear Sir/Madam I am sorry to hear this was your experience. The management of the hotel has since changed and we have completely renovated the hotel.

2/10 Terrible

mmatjatji, Centurion

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old hotel
I was put in a room whose aircon was not working. I was later changed to another room whose aircon was leaking water through out the night. This hotel is very very old and needs to be refurbished
Response from Eugene on Jun 12, 2018
Dear Sir/Madam I am sorry to hear this was your experience. I am happy to advise that we have renovated the hotel. It reopened in December 2017.

4/10 Poor

Jaspal, Malaysia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Could get a better place than this ...
Hotel service was bad... aircon is horrible .. aircon not cold at all... am sweating during day n night ... cockroaches ... satelite tv not working at all ... kettle also faulty and service was bad
Response from Eugene on Jun 12, 2018
Dear Sir/Madam I am sorry to hear that this was your experience. I am happy to advise that the hotel has been completely renovated. We reopened the hotel in 2017.

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Staff friendly Funny smell in room
Response from Eugene on Jun 12, 2018
Dear Sir/Madam I am sorry to hear that this was your experience. I am happy to advise that the hotel has been completely renovated and reopened in December 2017

4/10 Poor

Kiavash, United Arab Emirates

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No aircon in summer
Response from Eugene on Jun 12, 2018
Dear Sir/Madam I am sorry to hear that this was your experience. I am happy to advise that the hotel has been completely renovated and re-opened in December 2017.

6/10 Okay

Alan, Waterlooville UK

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great staff but hotel needs updating
The staff are great and can't do enough for you. But the hotel itself is in much need of modernisation. For instance, the air con was noisy and ineffective.
Response from Eugene on Jun 12, 2018
Dear Sir/Madam I am sorry to hear that this was your experience. I am happy to advise that the hotel has been completely renovated and reopened in December 2017.

10/10 Excellent

phuti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Eugene on Jun 12, 2018
This review appears to be blank

4/10 Poor

Jen, NYC

Disliked: Property conditions & facilities, room comfort
Location was great, but not a Ritz
the location was fantastic, not in the middle of the town or a lot of activity, but near the beach and many restaurants. Although the staff was nice, I found their were very inept. Starting with not honoring the reservation I made for them to pick me up from the airport. I was arriving close to midnight with my kid and I wanted to make sure I had a car waiting. they acknowledge that they didn't book it and told me to take a taxi. once i got there, the first room i got was dirty, had garbage , open bottles of soda, etc. the next room, smelled like a homeless in NYC ( I don't have to say more) and to top it off, the beds were not made. The third, I took it because it was exhausted and my kid needed to sleep but at least it was clean. the Name Ritz really threw me off, thats why I booked it, but dot let that fool you.
Response from Eugene on Jun 12, 2018
Dear Sir/Madam I am sorry to hear that this was your experience. I am happy to advise that the hotel has been completely renovated and reopened in December 2017.

4/10 Poor

Angie, Johannesburg

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very dissappinted
The room was very small and dirty cockraches running around everywhere the room was old and falling apart and was not cleaned properly housekeeping did not give us toilet paper or finish room

8/10 Good

babalwa, East London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
awesomeness
It was awesome being as I will be coming again for family vacation.
Response from Eugene on Jun 12, 2018
Dear Sir/Madam Thank you for your kind word

2/10 Terrible

omkar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
bad service!!! & Dangerous!!
dangerous hotel to stay at...
Response from Eugene on Jun 12, 2018
Dear Sir/Madam I am sorry to hear that this was your experience. I am happy to advise that the hotel has been completely renovated and reopened in December 2017.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
I needed a room for just 1 night. So I settled for the economy room, as I would not really b spending anytime at the actual hotel really. The room was extremely disappointing though. I realise it ws an economy room, but there are certain things u come to expect. Firstly, the bathroom was halfway through a renovation. Chipped and broken tiles, shower leaked terribly, and in the morning, I noticed tiny roaches in the bath and bin. Gross. Then during the night, water started dripping from the aircon unit. The TV hd I think only 5 channels, nd none of them played clearly. I realise I booked an economy room, but like I said, the room was not even close to decent. It ws quite gross actually. Never, ever again.
Response from Eugene on Jun 12, 2018
Dear Sir/Madam I am sorry to hear that this was your experience. I am happy to advise that the hotel has been completely renovated and reopened in December 2017.

6/10 Okay

Thabogang, Springs, Gauteng

extras
bathroom was not ok, water can drizzle all over the place, there was no mini fridge for cooling my fruits and water. Other than that everything was alright.
Response from Eugene on Jun 12, 2018
Dear Sir/Madam I am sorry to hear that this was your experience. I am happy to advise that the hotel has been completely renovated and reopened in December 2017.

6/10 Okay

Filipe, Portugal

Disliked: Cleanliness, property conditions & facilities
Nice place, but hotel needs to be refurbished. Personnel always available to help.
Response from Eugene on Jun 12, 2018
Dear Sir/Madam I am sorry to hear that this was your experience. I am happy to advise that the hotel has been completely renovated and reopened in December 2017.

6/10 Okay

J, Sacramento

Disliked: Room comfort
Some good, some indifferent
The Ritz is experiencing an extensive renovation period, and a most welcome makeover it is. It has to be said, however, that not all the rooms (I was told) will have the same level of appointments. The room I occupied had a most uncomfortable bed as one of its supports was missing. I did find the staff most helpful and the breakfast was varied.
Response from Eugene on Jun 12, 2018
Dear Sir/Madam I am sorry to hear that this was your experience. I am happy to advise that the hotel has been completely renovated and reopened in December 2017.

2/10 Terrible

Janardan, New Jersey, USA.

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Cape Town Ritz is a very bad hote !
Ritz is a very bad hotel! Too many maintenance issues ! I stayed here for 3 nights from Oct. 26th, 2015. I took a chance with this hotel despite bad reviews as this was ideally located. But, totally disappointed. On the first day itself I had to change rooms 3 times and then again twice the next day. There were all kinds of maintenance issues and problems. The lights, the water, the sink, shower fittings, no spare plug points, and many many other issues. The airconditioner was never working in any of the rooms and eventually they gave me a noisy table fan ! All the three nights, me and my wife could n’t sleep a bit ! It was so pathetic and a real nightmare ! This hotel is supposed to be undergoing renovation, but looked nominal and very slow ! They should not really keep this hotel open until all renovation complete. Their website looks very impressive but not in reality. They also charge ZAR150.00 for WiFi which is just outrageous and irresponsible and that too with a limit of only 500mb ! And that hangs most of the time with no connection. All their staff, especially Francois in the lobby and Matt at the restaurant, were very nice and struggling hard to cope with the many complaints of guests ! The breakfast buffet was very good. Rooftop restaurant is closed. The hotel is ideally located with striking views ! I suggest the management refund my money fully (USD 250.00) with an apology for the torture I had to endure during my stay there. Joe Panicker
Response from Eugene on Jun 12, 2018
Dear Sir/Madam I am sorry to hear that this was your experience. I am happy to advise that the hotel has been completely renovated and reopened in December 2017.

2/10 Terrible

Glenda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Eugene on Jun 12, 2018
This review appears to be blank.

6/10 Okay

Nasim, Leeds

Liked: Staff & service
Disliked: Room comfort
Staff were excellent. AC did not work. No free WiFi. Not good.
Response from Eugene on Jun 12, 2018
Dear Sir/Madam I am sorry to hear that this was your experience. I am happy to advise that the hotel has been completely renovated and reopened in December 2017. We offer free wifi now.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
TERRIBLE HOTEL
Hotel is terrible
Response from Eugene on Jun 12, 2018
Dear Sir/Madam I am sorry to hear that this was your experience. I am happy to advise that the hotel has been completely renovated and reopened in December 2017.

2/10 Terrible

Aadil, gauteng

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
totally dissatisfied
Rooms were dirty.bathroom terrible.aircon not working.laundry pathetic.
Response from Eugene on Jun 12, 2018
Dear Sir/Madam I am sorry to hear that this was your experience. I am happy to advise that the hotel has been completely renovated and reopened in December 2017.

10/10 Excellent

loretta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a view with mysterious beauty beyond the mist
relaxing with a stunning view. sunset to die for and what a beautiful full of the stunning ocean when the mist lifts in the morning. refreshing.
Response from Eugene on Jun 12, 2018
Dear Sir/Madam Thank you for your review

10/10 Excellent

sediek, cape town

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
awesome
That was my first time at the hotel and it was fantastic i wud recomend it and i wud go there again really it was awesome
Response from Eugene on Jun 12, 2018
Dear Sir/Madam Thank you for your review

2/10 Terrible

Jennifer, Nashville

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ritz is the Pits!
I arrived in Cape Town late and checked in for one night at the Ritz. Not only did we not get the twin beds we requested and paid for, the room was filthy. The added bonus was the pair of mens boxer shorts hanging in the bathroom. The shower curtain was hanging with 2 hooks. Gross is an understatement. We were only there from 10 pm until 8 am, so we stayed. But it was the absolute worst place I have ever stayed.
Response from Eugene on Jun 12, 2018
Dear Sir/Madam I am sorry to hear that this was your experience. I am happy to advise that the hotel has been completely renovated and reopened in December 2017.

8/10 Good

Mereese, Pretoria

Liked: Cleanliness, staff & service, room comfort
Awesome experience
Friendly staff, stay was superb will defiantly go stay there again.
Response from Eugene on Jun 12, 2018
Dear Sir/Madam Thank you for your review.

4/10 Poor

AYOKUNLE

Disliked: Staff & service, property conditions & facilities, room comfort

8/10 Good

Robert, Indiana U.S.A.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
best tallest efficient sea point hotel in capetown
This hotel is now called African Skies(recent takeover)while still calling it The Ritz also...my stay was great...outstanding was the friendliness of the staff...whether it was loaning me an adapter to recharge my smart phone or preparing a fantastic breakfast even though it was a bit pricey...but my room When I needed to stay one more night was only plus the use of their contracted laundry was reasonable and I would easily go to it again.
Response from Eugene on Jun 12, 2018
Dear Sir/Madam Thank you for your review

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
This hotel is all about the aera and the view.
Staff in general is good but fhe hotel is very old.My room was clean.Door lock hard to open.Need to be changed.
Response from Eugene on Jun 12, 2018
Dear Sir/Madam I am sorry to hear that this was your experience. I am happy to advise that the hotel has been completely renovated and reopened in December 2017.