Front of property - evening/night

Reviews of Cape Town Marriott Hotel Crystal Towers

5 out of 5
Cape Town Marriott Hotel Crystal Towers
Corner Century Boulevard & Rialto Road, Century City, Cape Town, Western Cape

Reviews

9.0

Wonderful

Rating 10 - Excellent. 198 out of 311 reviews" "
Rating 8 - Good. 82 out of 311 reviews" "
Rating 6 - Okay. 16 out of 311 reviews" "
Rating 4 - Poor. 9 out of 311 reviews" "
Rating 2 - Terrible. 6 out of 311 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Metwally

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Dinner options are very limited
Stayed 10 nights in Feb 2024

8/10 Good

Stephen

Stayed 1 night in Mar 2024

6/10 Okay

Suzanne

Stayed 1 night in Mar 2024

8/10 Good

Christina

Stayed 2 nights in Feb 2024

6/10 Okay

Leon

Travelled with partner
The hotel is convenient to the shops etc.
Stayed 21 nights in Dec 2023

10/10 Excellent

Brenda

Stayed 2 nights in Jan 2024

10/10 Excellent

RANDY, Lancaster

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Dec 2023

10/10 Excellent

victoria

Stayed 1 night in Jan 2024

10/10 Excellent

Juliette

Stayed 1 night in Dec 2023

2/10 Terrible

Kelvin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Poor service and lack of customer focus. Has major issues with Room Service. Wrong order delivered, missing items and staff with bad attitude. Simply rude.
Stayed 3 nights in Dec 2023

10/10 Excellent

Amin

Liked: Cleanliness, staff & service, property conditions & facilities
Marriott was a 5 star hotel which meant our stay was very comfortable, staff were very helpful, polite and professional. Especially Ronin from concierge, Jen, David the duty manager, Grant from car valet, and Azola on front reception desk, thank you all for accommodating us and helping us in every way. Our holiday was very memorable and we would definitely return again.
Stayed 9 nights in Dec 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Restaurants on site as well as room service. Century city not to be confused with city Centre (whoops my fault but just an Uber ride away).
Stayed 3 nights in Dec 2023

2/10 Terrible

Tze yu

Stayed 1 night in Dec 2023

8/10 Good

Geo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff
Stayed 3 nights in Dec 2023

4/10 Poor

Jill

Stayed 1 night in Dec 2023

10/10 Excellent

David

Stayed 4 nights in Dec 2023

10/10 Excellent

Shannon

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience hotel is very clean, organized and upscale ! Would definitely come again
Stayed 8 nights in Nov 2023

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to get to the mall. Just a 2 minute walk over the very pretty canal. Great room.
Stayed 1 night in Nov 2023

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really nice classy place. Very helpful staff. Walk across a bridge to a huge mall. Modern hotel with spacious rooms. Great breakfast.
Stayed 1 night in Nov 2023

10/10 Excellent

Sonja

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Marriott has THE best breakfast buffet that I've ever had! The staff is really attentive and constantly checks up on you to make sure you've got everything you need. The service of this hotel is 5 star. The mall across the street from it also has everything you would need-even fresh pressed juices at one of the mall's healthy eating options. There's also a really great spa if you feel you need it. Overall I'd return to this hotel and choose to stay only here while visiting Capetown. Truly a great experience!
Stayed 4 nights in Nov 2023

8/10 Good

Tafadzwa

Stayed 2 nights in Nov 2023

10/10 Excellent

Robert

Stayed 1 night in Nov 2023

10/10 Excellent

Alexi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the 5 star hospitality at this hotel. The rooms were beautiful, food was great and staff was very nice.
Stayed 3 nights in Nov 2023

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Didn't enjoy the second class treatment
They operate as if they are trained to serve white people only. My group of friends would never get greeted by the conveyance front desk staff, but a white person coming in right behind us would be greeted instantly by multiple people. And David the evening manager needs a refresher in customer service. He was rude to my friends on several occasions. The breakfast area staff were all wonder and extremely pleasant. They were the highlight of staying at this hotel. The facilities were clean. There was no robe and no slippers which is uncommon for a 5 star hotel.
Stayed 8 nights in Oct 2023

10/10 Excellent

Dershen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesomeness! Heaven in real life!
Stayed 7 nights in Oct 2023

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hospitality was amazing
Stayed 4 nights in Oct 2023

8/10 Good

Ephifania

Stayed 2 nights in Sep 2023

10/10 Excellent

J

Stayed 1 night in Jul 2023

10/10 Excellent

Denes

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 28 nights in May 2023

2/10 Terrible

Hiren, Harare

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
We experienced Power Outages, which we weren't told about. There were moments of complete darkness. If communicated, we would've been more understanding. The room was close to the generator which caused lots of noise all through the night. Service to address issues from front desk unresponsive until further followups. Definitely a Major let down.
Stayed 2 nights in Apr 2023

10/10 Excellent

MARTHA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was an excellent stay and the whole staff was amazing. On a scale of 1 to 10, I give them an 11.
Stayed 10 nights in Apr 2023

10/10 Excellent

Rodger

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly. Nice rooms, always clean, and the location is great due to the proximity of some businesses, and for those who like shopping, Canal Walk has every shop you could think of and open till 21h00.
Stayed 3 nights in Apr 2023

10/10 Excellent

Kwabena

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great facility. Great staff and everyone was very nice. Very safe location with direct access to Canal Walk Mall.
Stayed 3 nights in Apr 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023

10/10 Excellent

Patricia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2023

10/10 Excellent

Chanyae

Liked: Staff & service, amenities, property conditions & facilities
Nice grounds
Stayed 4 nights in Mar 2023

10/10 Excellent

Hristo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stuff was very friendly. Fantastic breakfast. Clean room with new furniture.
Stayed 14 nights in Feb 2023

10/10 Excellent

Courtney

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel
Stayed 4 nights in Feb 2023

6/10 Okay

Gamini

Liked: Cleanliness, staff & service
Disliked: Amenities
No comfortable couch/chair to sit and have a cup of coffee. Too noisy generators running too long. It was disappointing.
Stayed 4 nights in Feb 2023

8/10 Good

Ben

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is great. I thoroughly enjoyed my stay here. The amenities are great and the pool area is great. I do have one concern which was who has access to the pool? It looked like the pool was open to not just hotel guests. Also, most of the staff was friendly except for some but other than that I enjoyed the stay. Will more than likely book here again next time I am in Cape Town.
Stayed 3 nights in Feb 2023

8/10 Good

jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2023

10/10 Excellent

Shanette

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

8/10 Good

Tawfik

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Was good stay
Stayed 5 nights in Jan 2023

10/10 Excellent

Janet

8/10 Good

Ibrar

Liked: Cleanliness, staff & service, property conditions & facilities

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Very poor service
Beautiful hotel. However, the he service was very cold. The staff were not friendly right from check in and seemed unbothered. I didn’t feel at home during my stay. Trying to order food in the restaurant and lobby seemed like they were doing me a favour. It’s a shame that such a good brand like the Marriott would have such terrible service.
Stayed 2 nights in Dec 2022

10/10 Excellent

ronen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel in century city. We had been there 10 nights and it was awesome
Stayed 10 nights in Dec 2022

10/10 Excellent

charles

6/10 Okay

syyeda

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Rooms are very small. Gym is horrible.